FNB Community Bank

Dear Mr. [redacted],   Thank you for contacting us in regards to the Kearney, NJ Miracle-Ear office.  I appreciate the comments and concerns that were shared, and I apologize for any issues you may have experienced.   Miracle-Ear Centers are independently owned and operated...

franchises.  The franchise involved in this situation is Universal Hearing, LLC. I have forwarded this complaint to the franchise. The franchise should reach out to you shortly.            For further questions or concerns, please contact the franchise directly.  I have included their contact information below for your convenience.   Universal Hearing LLC Administrative Office [redacted] Johnstown, NY 12095Phone#: ###-###-####  Thank you, Rob [redacted]Consumer Affairs LeadMiracle-Ear

Initial Business Response /* (1000, 5, 2016/01/12) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com of Minnesota and North Dakota in regards to the...

Council Bluffs, Iowa Miracle-Ear Center. I appreciate the comments and concerns that you have shared, and I apologize for any issues you may have experienced.
In reference to your file noted above, I had the opportunity to work with Cory [redacted], the Vice President of Iowa Hearing Associates, LLC. In researching your concerns, Mr. [redacted] has agreed to move forward with your request to return the hearing aids. I understand your Healthiplan financing account has been refunded for $4,855.00. You received paperwork at the Miracle-Ear Center on 1-8-16 indicating a zero balance, I am glad they were able to take care of this for you.
For any further questions or concerns, please feel free to contact your local Miracle-Ear in Council Bluffs. Their contact information is included below for your convenience,
Miracle-Ear Center [redacted] Council Bluffs, IA 51503 Phonett. (712) [redacted]
Thank you for your patience and providing me the opportunity to look into this for you. If I rmay be of further assistance, please feel free to contact me at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company called me right away and the home office was very nice and handled the problem right away. They did exactly as I asked and didn't seem to have a problem with it. Thank you very much for your help

Please see the attached close letter.  If you have any questions please contact me at ###-###-####.  Thank you, Mark [redacted] Lead Custoemr Care Specialist

Initial Business Response /* (1000, 5, 2015/07/30) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Mr. [redacted]:
Thank you for contacting us through the Revdex.com in regards to the solicitations...

from the Miracle-Ear Center located in Barre, VT. I appreciate the comments and concerns that have been shared, and I apologize for any frustration and inconvenience the Solicitation may have caused.
Miracle-Ear Centers are independently owned and operated. The franchise involved in this issue is [redacted].
We received your request to be removed from the mailing list on 7-29. Notification of a Do Not Solicit Request was sent to the franchise, I received confirmation on 7-30 this request was received and actions were taken to discontinue any solicitation. Your name has been archived and a notification was sent to the telemarketer to have your name removed from the list. Their contact information is listed below for your convenience.
[redacted]. Administrative ?ffite [redacted] Stowe, VT 05641 Phone: (802) [redacted]
Thank you for contacting us with your concerns. Please feel free to contact me if you need any further assistance at the number below.

Dear Mr. [redacted], Thank you for contacting us regarding your experience with the Silverdale, WA office.  I appreciate the comments and concerns you have shared, and I apologize for your recent experience.  Miracle-Ear centers are independently owned and operated franchises.  The franchise involved is this situation is Northwest Hearing Services, LLC. You will need to be in contact with them as they are the ones who give refunds being an independent business. They have tried to contact you to come to a resolution. Please contact the office or their corporate office to resolve this issue as Miracle-Ear Corporate does not issue refunds. Here is their Corporate Contact Info: Northwest Hearing Service, LLC[redacted]Johnstown, NY 12095###-###-#### Thank you.

Thank you for reaching out to us in regards to your complaints. The complaint has been received and a file has been open.

Hello Mr. [redacted], Attached you will find a letter that was sent out to you and delivered November 6, 2017 @12:49PM. It contains the corporate/owner office information for that Franchise. Each office is independently owned and operated therefore the complaint should be filed under that name. If you have further questions or concerns, please contact the franchise directly. Thank you.

Initial Business Response /* (1000, 6, 2016/02/01) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Thank you for contacting us through the Revdex.com of Minnesota and North Dakota in regards to the...

Richmond, Virginia Miracle-Ear Center. I appreciate the comments arid concerns you have shared, and apologize for any issues you may have experienced.
As we discussed on 1-26-16, in order to speak with [redacted], on your behalf, we need a Patient Health Information release form signed by you. Iemailed the PH to [redacted] on 1-26-16. I sent a second request on 1-29-16. I have not yet received a response.
Miracle-Ear Centers are independently owned and operated franchises. The franchise involved in this situation is The Whipkey Corp. I had the opportunity to work with Laura [redacted], the Regional Sale? Manager. Records indicate, you have not visited the office since 2-2-15. As you are aware, your hearing aids were delivered on 8-4-14 and it is beyond the return timeframe of 30 days which is stated on your signed purchase agreement. -
We encourage you to continue working with your local Miracle-Ear center for service and adjustments. I am confident the Richmond, VA Miracle-Ear center will be able to provide you with the best possible service. I have included their contact information below for your convenience.
Mira?l?-Ear ??nter
[redacted]
Richmond, VA 23235 - -- Phone #: (804) [redacted]
I would also recommend you contact Cornemity Bank directly if you have any questions regarding your payment plan. You can reach them at[redacted]. -
Thank you again for your patience and understanding while investigated this issue. Please feel free to contact me at the number below if you need any further assistance. We are always Striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still feel I was treated unfairly and taken advantage of. I certainly hope and pray they do not treat all of their elderly customers this way.

Hello, Please see attached case letter for Mr. [redacted].  Thank you!

Initial Business Response /* (1000, 6, 2015/08/31) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
As you are aware your son, [redacted], has contacted the Revdex.com (Revdex.com) on your behalf about your...

experience with the Meadville, PA Miracle-Ear center. Thank you for your comments and concerns that you have shared, and I am glad you reached back Out to US.
Miracle-Ear centers are independently owned and operated franchises. I had the opportunity to work with David [redacted], the franchise owner of A and M Hearing, Ltd. Mr. [redacted] continues to offer to have his business' insurance company become involved to help with incurred medical costs as had been previously described. I would strongly recommend you reconsider this solution.
Prior to contacting the Revdex.com, I understand that you brought your issue to the Pennsylvania Attorney General. Upon reviewing this most recent communication addressed to the Revdex.com, we found no new information or documentation to change the findings discussed in the June 5, 2015 letter. If you would like to pursue the offer from Mr. [redacted] I encourage you to contact him directly. For your convenience I have listed Mr. [redacted]'s Administrative Office contact information below.
A and M Hearing, Ltd. [redacted] Erie, PA 16501 Phone #: [redacted]
Thank you for your patience in providing me the opportunity to resolve this matter. I apologize that we are not able meet your expectations at this time. I am confident that Mr. [redacted]'s offer is appropriate and he will be able to assist you. Please feel free to contact me if you need any further assistance at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response does not address the primary issue, in that neither the original set of hearing aids nor the "upgrade" functioned properly. Reimbursement of of out-of-pocket medical expenses is trivial compared to the cost incurred for hearing aids that did not fit or function properly. Attached is Mr. [redacted]'s response to my complaint to the Western PA Revdex.com. Also attached is the letter I wrote further clarifying this issue that was sent to the Western PA Revdex.com. Mr. [redacted] chose not to respond to these facts, and the tone of his letter clearly demonstrates a business that does not meet the Revdex.com standard of integrity and customer service. Hiding behind the 'independently owned and operated franchises" does not remove the parent company from instilling ethical business practices, and assuring customers that they stand behind their product. I wonder how Mr [redacted] and Mr. [redacted] would respond to questions about their business practices if the 60 Minutes film crew showed up at their office some day. We just might discover how the power of the media can be brought to bear on people's decision to trust a company like Miracle Ear, especially when dealing with the more vulnerable senior population.
Final Consumer Response /* (3000, 22, 2015/10/21) */
Just received refusal today by Miracle Ear to reimburse, despite proof of purchase and documented issues. Delay in response from the company is the reason behind late information. There has been no attempt on the part of this company to rectify claim, and I do not believe they represent the type of company deserving of a Revdex.com accreditation as one that does business with integrity.
Final Business Response /* (4000, 24, 2015/10/21) */
I apologize for not responding more quickly, but I did wish to consult with other professionals in our organization on this matter. I appreciate your patience.

I am very sorry to hear you and your sister were not able to find the hearing aids for which you were requesting the refund.

I reviewed all communications on this matter, and at no time was Miracle-Ear made aware that you or your family were not in possession of these hearing aids. In your email response to me dated 10/6/2015, you gave no indication that the hearing aids would not be available to return for the refund.

In your most recent response, you seem to indicate that Miracle-Ear should have expected the hearing aids were not available. While I appreciate your comment, I do not believe it is a reasonable expectation. Unfortunately, without the hearing aids returned, Miracle-Ear will not issue the refund you request.

In light of this, I do understand your mother experienced some difficulties associated with the hearing aid(s) and I would definitely like to assist with any medical expenses that were incurred by your mother that were related to her visits with Dr. [redacted], the ENT, or prescriptions to help with the ear infection in the summer of 2014.

I understand this is a similar solution that was presented to the family by Mr. [redacted] originally and was not accepted. I do, however, encourage you to consider working with us toward this solution today.

Please send the payment receipts for any costs incurred by your mother to my attention for a speedy review and reimbursement. You can scan and e-mail the documentation to this e-mail or send copies to:

Miracle-Ear, Inc.
Attn: Janine [redacted]
[redacted]
Plymouth, MN 55427

Dear Mr. [redacted], Thank you for contacting us regarding your experience with the Silverdale, WA office.  I appreciate the comments and concerns you have shared, and I apologize for your recent experience.  Miracle-Ear centers are independently owned and operated franchises. ...

The franchise involved is this situation is Northwest Hearing Services, LLC. We have forwarded this complaint to the franchise manager and they should reach out to you shortly. Thank you for your patience and understanding while we investigated this issue. We are always striving to improve our service and greatly appreciate your feedback.

Initial Business Response /* (1000, 5, 2015/10/22) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Dear Mr. [redacted],
As you know, your wife, [redacted], recently contacted us on your behalf through the...

Revdex.com. Thank you for having her contact us about your recent experience with the Alexandria, VA Miracle-Ear center. We appreciate the comments and concerns you have both shared, and are glad you reached out to us. I apologize for the service issues you have experienced.
Per your request to speak with [redacted], I sent a Patient Health Information Release on 10/16/15. I have not received this back, which would allow me to speak with her on this matter.
In reference to your file noted above, I had the opportunity to work with Paul [redacted], the franchise owner of Finally Hear, LLC. I also communicated your concerns to the franchise operations team to assist the franchise with these challenges to improve service in the future. The franchise has stated they will not charge a $75 cancellation fee for the appointment canceled on 10/13/15.
I sincerely apologize again for your experience, and I greatly appreciate you reaching out and sharing this with me. Thank you for your patience and providing me the opportunity to look into this for you. If I may be of further help, please feel free to contact me at the number below. We are always striving to improve our service, and greatly appreciate your feedback.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)