Foldingbed.net

We were very impressed with our new folding bed. Extremely comfortable, very easy to assemble and secure when in a locked fold position. We were also very impressed with the memory foam high density mattress. A bed that could hold a heavy adult with comfort. We we not disappointed in our choice!

The customer initiated a chargeback with there credit card company and the money has been taken out of our account and returned to the customers cardIf there is any issues please contact us directly and we will address them immediatelyOur phone # is ###-###-####.Best Regards,*** [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]They never mentioned that I can not return because it's custom madeAnd did'n tell me the product has odor to it on their website.thay said some product need some time to breath since it's in the box for awhile but it wasn't even in the box when I received the productIt was just wrapped with some plastic wrap and I don't understand why it was sitting in the box for a while if the product is custom madeI assume that they made it a while agoAnyways I had my allergy problem and can not use the product so I want them to accept for the return In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi,Thank you for the orderSome product need time to breath because they sit in the box for a whilePlease allow more time for the odor to dissipateWe have not had this issue with this product beforeThis is a custom made for the customer and can not be returned.Regards,Jonah A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is another example of advertising on behalf of this companyAfter days of not hearing ANYTHING from them I finally got a response that they would be shipping my item this past MondayI asked for them to send me a tracking number, they said they would and then I did not hear from them again until today (Friday) Even though I sent multiple emails asking for the tracking number, I never heard anything one way or another until today when they sent me a BOL number for my shipment and the name of the company it was shopping through I tried to track my shipment and the number that they gave me was a bogus numberI called the shipping company to verify and they verified that was not a number they use within their companyThey do not have a shipment even today (F I tried to track my shipment and the number that they gave me was a bogus numberI called the shipping company to verify and they verified that was not a number they use within their companyThey do not have a shipment even today(Friday) that is being sent to me So, while this company was updating this complaint with information I am trying to get an honest answer out of them and a valid tracking number the good news is that the shipping company is very helpful In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have not records of the customer contacting us regarding this claimPlease contact us directly and I will resolve any issue to the customers satisfaction ASAP Regards, ***

Hi, The bed was delivered a while agoYes, we did have delays in shipmentWe where in contact with the customer and she was informed of the delaysWe got it out as fast as possibleWe gave the information to the customer when it became available from the factoryThank you for the purchaseHopefully, the next purchase will go smootherRegards, ***

Hi, Yes, the order took a little longer to ship out then we anticipatedIt was shipped out this week and we sent the tracking information to the customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is another example of advertising on behalf of this companyAfter days of not hearing ANYTHING from them I finally got a response that they would be shipping my item this past MondayI asked for them to send me a tracking number, they said they would and then I did not hear from them again until today (Friday) Even though I sent multiple emails asking for the tracking number, I never heard anything one way or another until today when they sent me a BOL number for my shipment and the name of the company it was shopping through I tried to track my shipment and the number that they gave me was a bogus numberI called the shipping company to verify and they verified that was not a number they use within their companyThey do not have a shipment even today (F I tried to track my shipment and the number that they gave me was a bogus numberI called the shipping company to verify and they verified that was not a number they use within their companyThey do not have a shipment even today(Friday) that is being sent to me So, while this company was updating this complaint with information I am trying to get an honest answer out of them and a valid tracking number the good news is that the shipping company is very helpful
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

If you're thinking of renting from these guys, they're scam artists. Maybe they are OK for a regular purchase, but I wouldn't bet on it. Looking at some of the other reviews on this site, I would say this opinion is justified.

Foldingbed.net was quick to set-up a rental of 2 folding beds and bedding which I set-up for 8 days straddling this recently passed New Years Day. The beds (new, unassembled) and bedding came separately straight to the door earlier than expected by about a week. The beds were OK quality and not difficult to assemble. The bedding was bottom of line quality straight from Walmart in a Walmart box. My initial assumption is that the company had a direct contract delivery, pick-up of set-up of beds rotated from their warehouse, but OK, they never said that and I wasn't too put off by doing the assembly. I didn't know what to expect of the bedding, but made sense that it's new and would not be recycled. My wife, however, could not bear to have our guests use the poor quality bedding and made a last minute substitution.

The day before the rental 8 days were over, I emailed about procedure for getting everything picked up and removed. Over the course of several emails and calls, they played a game of cat and mouse pretending there was a process to get the order out of my house when there never was. First, they said I had to disassemble the beds, pack everything up and drop off at a UPS depot. I did pack-up nicely and got everything ready. When I reminded them they originally indicated they would take care of shipping both ways, they said they would email me UPS labels, order the UPS pick-up, and UPS would make 3 attempts to pick-up. None of this ever happened. With the boxes cluttering up my front hallway for days on end, I made repeated inquiries. I started getting offers that for a nominal extra fee, why don't I just keep everything. I got back on the phone with one of the guys and explained the whole purpose of a rental was because I don't have the storage space. I was then promised again the pick-up would be ordered. After almost another week went by, I called again and was told the only option to keeping the beds (now at no extra charge) was to dispose of them myself. I told the scam artist in that case I wanted a $150 rebate (about half the cost charged) that would cover the cost of a junk pick-up (will be around $100 here in California) and some of my pain and suffering. He quickly told me they don't make any such rebates and there was no higher up I could talk to. Jonah and Eric, only first names, are the people I communicated with. I suspect they are the whole company.

In hindsight, I should have done more research, but I was in a hurry and what I recall of comparing a few websites, their price was one of the better ones and quality of the products on-line looked reasonable. After the fact, I'm fairly confident I could have bought similar products locally and had them delivered for a similar or even lower price, particularly give the sub-standard quality of the sheets and thin shedding blankets. But again, the point was I didn't have storage space and I'm still working on a way to get this *$(%&# out the way.

If you're renting, DO NOT GIVE foldingbed.net your business. Given my exasperating experience and other reviews, I highly recommend not do ANY business with these crooks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This complaint will never be resolved until this company starts to be honest with what happened Once again, they are lying Yes, the bed has been delivered after many delays and unfulfilled promises No, they did not inform me through this process The customer service I received could not have been any worse Any communication I received was initiated by me and EVERY time I tried to get a status it took multiple unanswered phone calls or unreturned emails in order to rudely get information We can continue to go around this merry go round, but until they are honest, I'm not getting off this merry go round I would hate for any other person to have to go through the hassle that I have had to go through due to their advertising and empty promises!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, Thank you for your orderI am sorry, that the product that you purchased it out of stockWe sent you an e-mail informing you of the situation as asked if you wanted a similar productWe never received a reply until todayYour money has been put back in your
account. Regards,Jonah

Hi,Thank you for the order. Some product need time to breath because they sit in the box for a while. Please allow more time for the odor to dissipate. We have not had this issue with this product before. This is a custom made for the customer and can not be returned.Regards,Jonah A[redacted].

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They never mentioned that I can not return because it's custom made. And did'n tell me the product has odor to it on their website.thay said some product need some time to breath since it's in the box for awhile but it wasn't even in the box when I received the product. It was just wrapped with some plastic wrap and I don't understand why it was sitting in the box for a while if the product is custom made. I assume that they made it a while ago. Anyways I had my allergy problem and can not use the product so I want them to accept for the return. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:
 
 This is another example of false advertising on behalf of this company. After days of not hearing ANYTHING from them I finally got a response that they would be shipping my item this past Monday. I asked for them to send me a tracking number, they said they would and then I did not hear from them again until today (Friday).  Even though I sent multiple emails asking for the tracking number, I never heard anything one way or another until today when they sent me a BOL number for my shipment and the name of the company it was shopping through.  I tried to track my shipment and the number that they gave me was a bogus number. I called the shipping company to verify and they verified that was not a number they use within their company. They do not have a shipment even today (F I tried to track my shipment and the number that they gave me was a bogus number. I called the shipping company to verify and they verified that was not a number they use within their company. They do not have a shipment even today(Friday) that is being sent to me.  So, while this company was updating this complaint with false information I am trying to get an honest answer out of them and a valid tracking number.  the good news is that the shipping company is very helpful  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer initiated a chargeback with there credit card company and the money has been taken out of our account and returned to the customers card. If there is any issues please contact us directly and we will address them immediately. Our phone # is ###-###-####.Best Regards,[redacted]...

[redacted]

The manufacture represents the product to us as memory foam. The product label indicates that it is memory foam and polyurethane foam. If the manufacture will not take it back we will if the customer...

contacts us for a return.

Hi,I am willing to take it back if the customer returns it at his cost and we will deduct a 25% restocking fee from the refund. The customer need to contact us directly.Regards,Jonah A[redacted]

Hi,Thank you for the order. Some product need time to breath because they sit in the box for a while. Please allow more time for the odor to dissipate. We have not had this issue with this product before. This is a custom made for the customer and can not be returned.Regards,Jonah...

A[redacted].