Folkes Heating Cooling & Burner Service

Very professional. Explained everything, wore booties in house WITHOUT having to ask. Very happy with this company and our tech [redacted]!

[redacted] CAME OUT VERY TO REPAIR MY BOILER AND WAS SIMPLY THE BEST. HE WAS ABLE TO TROUBLESHOOT MY BOILER AND FIX THE PROBLEM WITH THE CONFIDENCE OF A PROFESSIONAL.

THANK YOU [redacted] AND FOLKES. IF YOU WANT A GREAT COMPANY CALL FOLKES HEATING & OIL.

tech was on time and super nice. He was thorough and explained everything in detail. Didn't try to tack on any unnecessary expenses.

This was by far a wonderful company to work with. Very prompt and straight forward. The technician was very knowledgeable and knew exactly what was needed and made the repair quickly without any nut shell games or sales pitches. Am very happy with this company and I would highly recommend . They treat you like family ( or actually better ). I will certainly use them again.

I had a great experience with Folkes Heating & Cooling! Our AC unit stopped working on what felt like the hottest day of the year (of course), and I got service that very same day. In addition, they accommodated my work schedule so that the repair could be accomplished on that day as well. They fixed the problem, the repairman, DJ, was courteous, clean, knowledgeable, and didn't complain once about the extreme temperatures in the attic where the unit is located. In fact, I had to encourage him to accept glasses of cold water. That kind of work ethic is hard to find! I would recommend Folkes in a heartbeat!!!

Thanks so much!

Just had a central air install. Phenomenal service from beginning to end. Dorene, Linda, Diego, & Jose were all professional, courteous, & knowlegeable. I would highly recommend this company.

Very good experience.

Excellent Service

On time

Sean and Vin, as a team, performed a superb oil burner maintenance recently. They did not mind our many questions and helped us understand the process. They also gave good advice regarding the oil tank.

We have been with Folkes for many, many years. They have replaced burners and done annual maintenance. We are satisfied customers.

Problem with my AC unit that was quickly diagnosed and repaired by Dan B. From start to finish, my experience with Folkes was outstanding!

Prompt. Courteous. Knowledgeable. Helpful. Couldn't ask for anything more.

very good company, quality service, explained everything during service, very professional

Sean M. was very thorough in checking my furnish, A.C system and hot water heater. He was very professional, polite and knowledgeable. He explained to me how the system works and gave us great advice towards our products.

Routine maintenance/ safety inspection of natural gas boiler for our house sale. Recommended Folke to the buyers for future work.

Sean was very knowledgeable about my boiler system. He was very thorough in his servicing of my boiler knew the answers to all my questions. All in all he is a very good service tech.

Review: I have a service contract for preventative maintenance with this business. As part of the contractor a service person visited my place on 12/*/2015, when he arrived the heating equipment was working fine and as part of his checking process he meddled with the system and the unit stopped working completely. He made up some stories that the machine is not setup right etc.. and said the electric board went bad and installed a new one and left for the day. After he left I found out the machine started tripping every half hour and also instead of blowing hot air it started blowing cold air. I immediately made a call to him back and he said its the problem that your machine had all along and refused to fix unless I spend $315 to install a sensor. I tried to make contact with the company and they gave the same story line. I tried to contact the owner and he never called me back till now even after me calling the company 10 times in two days. I got to know from the front desk at the company that the least they could offer me is a $40 coupon to fix the machine while I spend the rest of the amount from $315. I question them how was the machine working fine all along and there is no answer. This is the same company servicing my equipment from the last 3 years and they never informed me of the problem (if it was existing). I request help to resolve this situation quickly. Its cold season and everytime the machine trips (once every half hour) I have to go to the basement and restart the machine.Desired Settlement: I would like the repair to be done at the company's expense as rightly its the service person who messed up the system.

Business

Response:

The business has responded. Please see below:RE: ID [redacted] / [redacted] To Whom It May Concern: Our company did perform a maintenance service for [redacted] on Friday, December [redacted], 2015. This appointment was for the annual service and maintenance of his gas furnace. While our technician was there, he did indeed indicate that the mother board was causing an issue during the service. He could not be 100% sure if the board was previously damaged, so in good faith our technician did replace the mother board at no charge to [redacted]. Once the board was replaced, the system ran but [redacted] was advised that the system was going off on high-limit. This is a very common occurrence in these particular town houses. We service many of [redacted]’s neighbors who have had the exact same issue. This was not a result of technician error. We gave him the price of $315, which is the price for the repair. [redacted] declined additional service. At [redacted]’s insistence, we sent our tech out again on Monday, December [redacted] to once again explain the issue to [redacted] at no charge. He wanted the service for free indicating that we caused the issue. This is not the case. As we explained to [redacted], this is a common issue with the heating system he has. He wanted the repair done for free. We again explained the issue and the price and offered him a $40 credit as a courtesy. [redacted] once again declined service. The owner, Dustin F[redacted], was out of town at a training and [redacted] was advised of that. He was unavailable for conference to anyone including staff members. [redacted] harassed the staff continuously trying to get the job done for free and/or to speak with the owner. He threatened to give us bad reviews if we did not do the job for free. We are happy to provide this statement to you in regard to this incident.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I disagree with the response provided by the business, when the system was working fine before the service man arrived with no complaints how can the system malfunction with the change of a new mother board, if any the system should work more efficiently as it got a new mother board. Technician during his work did not have a clue as to what or how he meddled with the system and spent 2 hours calling his colleagues and even called the owner Mr.D[redacted] as he was not able to figure out how he messed up the system. He repeatedly said I might have done some thing to make the mother board not function and since it was his mistake he changed the mother board and now the company claims they have done "free of cost", replacement of the mother board was done to cover their mistake but to the bad luck of mine system did not trip until after the service person left, I called the very same day with the complaint of the tripping. I don't agree with the solution of the $40 pay, since it was a mistake done by the company's service personnel, repair has to be done by them. Yes I did call the company multiple times, as I was told the owner is going to giving me a call and I never received a call, to note is the point of their service level where the owner did not even have a courtesy of calling his customer and listening to the customer voice. He very well knew that the service person has done the mistake and could not face the customer so had his front desk person talk to the customer. To me the owner did not have any face to talk to the customer.Needless to say, I will have to terminate my contract for next year and not to renew my business contract if my machine is not fixed. For that matter no customer will be happy with this kind of service and messing up the system and offering $40.I urge Revdex.com to help here with an appropriate solution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:F[redacted] Heating and Cooling has been in business since 1998 and we have seen this exact situation more times than we can count. We are very familiar with the equipment that [redacted] has and this is a common occurrence in the town house complex in which he lives. We can certainly understand [redacted]'s concern in regard to the timing of the problem, however, we are strong in our conviction. Our technician did nothing to cause this problem. The technician assigned to this call is a trusted employee and an expert in his field. He is highly rated by customers both on our company website and other review sites. We have complete trust in his diagnosis and in his integrity. We also sent this same technician back to explain the diagnosis again to [redacted] in good faith and at no charge to him. We stand by our original offer, we will give the customer a $40 credit towards the repair as a measure of good faith and good customer service. Th ere will be no free service as [redacted] requests. Again, at the time of this incident, the owner was out of town and completely unavailable to anyone, even the staff. [redacted] was advised of this situation but insisted he would keep calling every two hours until his demands were met as if the staff were put up to lying to him. Once [redacted] declared he was going to the Revdex.com for resolution we left the situation to unfold in that forum. He is correct, Mr. F[redacted] never called him back as [redacted] was already given the bosses determination of the situation from the staff who answered the phone. It is unfortunate that this situation could not be rectified without going to a third party, but we welcome the assistance of the Revdex.com to help resolve it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I completely disagree with the response, it is my strong belief that the problem is induced by the F[redacted] technician and it has to be resolved by the company. I was told once that [redacted] is behind closed doors meeting, and now in the response I see that he was out of town, no time in my discussions that was revealed and was told once that he is out on field trip in Fishkill. I have strong feeling that the company staff tried to manipulate and not serve the customer. All the words in the response given to me are not valid that this company lives to standards etc... I feel I have been cheated by the service offered to me. Instead of servicing the unit now it is being spoiled. I am OK for a compromise but not for $40, and asking me to spend the rest of the money which amounts to more than $200. To me this company lacks in customer service.

I am very disappointed, Revdex.com please help resolve this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Sean came to our home for our annual furnace maintenance.

Was on time and knowledgeable and professional. He found that the flame rod needed to be replaced. It was the original. We now have a new flame rod

Thank you Folkes for supplying us with professional service

Sean M. Is the service pro who came to our house. He did an excellent job and was very efficient and polite.

Dan B. Came to check my A/C. I am impressed with Dan. He is courteous, friendly and takes the time to explain the problem and what he is doing to fix it. As an engineer myself, I appreciate that.

So far, I have my Gas Furnace and my A/C on contract with Folkes. All their people who have come out to service or do maintenance have been very nice to deal with. It must be the example Dustin himself sets. I would highly recommend Folkes to anyone who needs heating or A/C service.

I was renting a property in [redacted] on a very hot weekend and the AC went out. The owner's contractor was not willing to come out before Monday (the day we were leaving). I contacted Folkes late on a Saturday afternoon and Dustin returned my call. He was extremely helpful and professional, contacted the (rather unhelpful) owner, made arrangements for payment, and had Dan B out on Sunday morning. He provided help and service above and beyond!