Follinique

Dear Vanessa,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experienceHere is the refund information below, we have refunded your account 02/07/ [redacted] - Refunded - $Trans-ID: [redacted] 02/07/ [redacted] - Refunded - $Trans-ID: [redacted] Please contact your financial institution for further information on these refundsThank you

Dear ***,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied When the order was placed, additional beneficial services were offered with the option to accept or decline I have reviewed the account and when you contacted us to let us know you did not receive one of the products we offered to reship the item, as a resolution today we have refunded the account in full $Trans-ID: [redacted] [redacted] [redacted] [redacted] ID: [redacted] Please allow 3-days to see the refunds reflect back to your Visa account ending in I hope you have a great day!

I reviewed the e-mail response from Follinique and that is the same e-mail they have sent meThey say it was refunded on Jan17th BUT it could take up to days from that date to be applied to my accountI have those e-mails as well as the last correspondence with them as I did attach their responsesI have contacted my bank several times and there hasn't been any refunds issued from Follinique and their isn't anything pending or on hold from FolliniqueI've called on Feb20th, before I sent the e-mail, and they said they couldn't even locate me in their systemI just want my money back in my account b/c they weren't authorized to take it to begin with Ms [redacted]

Dear ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for We want you to be able to try the product and see the results our customers are seeing After reviewing your account it appears we have already issued the refunds, as you agreed to when you called and spoke to a Representative on 02/07/we also sent you free complimentary products as a resolutionYou may confirm the refunds with your financial institute with the following Transaction-ID: [redacted] Refunded - $on 02/07/and Transaction-ID: [redacted] Refunded - $on 02/07/I hope this resolves your concern today I hope you have a good day!

Thank you!! [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Laura, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and I see that you have been refunded on 01/06/17, details are as follows: 01/06/01:35pm Refunded - $Trans-ID: [redacted] 01/06/01:35pm Refunded - $Trans-ID: [redacted] Please contact your financial institution for further assistance on these refunds Thank you

Dear ***,I am sorry for the inconvenience this may have caused and after reviewing your account I see we have already refunded your account in full to resolve this complaint today.Refunded - $Trans-ID: [redacted] I hope you have a great day!

Dear [redacted] , Thank you for contacting us and sharing your concern I have reviewed the account and our records are showing your account was refunded on 01/17/Below are the refund transactions back to your accountAny further questions, please contact your financial institution for more information 01/17/04:49pm Refunded - $Trans-ID: [redacted] 01/17/04:49pm Refunded - $Trans-ID: [redacted] Thank you

I spike with my bank and they insrtucted me to obtain the date , time, and ACH numbers for the electronic credits from the P Health company The transaction numbers do not have anything to do with the credits to my bank When I asked the company they gave me the transaction numbers and when I explained that was not what I needed they said "Thank you and have a good day " and then hung up on me, This happened several times Maybe you will have better luck obtaining the correct information I still have not received the credits from this company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** I am sorry for the inconvenience this may have caused and after reviewing your account, your account is cancelled and refunded $ Unfortunately, there is nothing further we can doWe have provided the refund amount, date and transaction ID # for this refund. Please see below. 12/29/06:30pm Refunded - $Trans-*** *** I hope this resolves your concern today I hope you have a good day!

Dear ***,We recently received your complaint #*** regarding your accountWe take complaints very seriously and we hope this response will provide you with additional information.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day
trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $when your trial ended.According to our records the first contact we had requesting the cancellation of your account was on October 25, with a representativeYour account was immediately cancelledWe also issued a Return Merchandise Authorization on October 25, as you agreed to return the product for a full refund and can take up to two weeks to reflect back into your accountAs a courtesy today, we have provided you with a 100% refund on your most recent chargeYou have been refunded $Trans-ID: ***Please allow 3-business days to reflect back into your account. I hope this resolves your concern today and I hope you have a good day!

Dear ***,We have already refunded your account in full to resolve this complaint today.Refunded - $Trans-ID: *** Thank you

Dear Laura, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and I see that you have been refunded on 01/06/17, details are as follows: 01/06/01:35pm Refunded - $Trans-ID: ***01/06/01:35pm Refunded - $Trans-I** *** Please contact your financial institution for further assistance on these refunds. Thank you

The attach document is my complaint letter

Dear ***, Thank you for contacting us and sharing your concern. I have reviewed the account and our records are showing your account was refunded on 01/17/Below are the refund transactions back to your account. Any further questions, please contact your financial institution for more information. 01/17/04:49pm Refunded - $Trans-ID* ***01/17/04:49pm Refunded - $Trans-ID: *** There is nothing further we can offer you, since the refunds have been issued on our end. We do apologize for the inconvenience.Thank you

Dear John,We recently received your complaint regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on October 31, 2017. Per your tracking information at www.usps.com
using tracking number *** Your item was delivered at the front door or porch at 3:pm on November 4, in BLYTHEWOOD, SC ***. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.According to our records the first contact we had requesting the cancellation of your account was on November 02, when you cancelled with a representativeYour account was immediately cancelledYou were offered and agreed to pay $to keep the product as you did cancel within your trial period. As a courtesy today, we have provided you with a 100% refund on your chargesYou were refunded $Trans-ID: *** and $Trans-ID: *** please allow 3-business days to reflect.Your account remains canceled and you will not receive any further shipments or charges

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and I am seeing that we have refunded the account in full
Please contact your bank and give them this information below I hope you have a great day!01/03/10:04am - Refunded - $Trans-ID: ***01/03/10:04am - Refunded - $Trans-ID: *** Thank you

Dear ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the
orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered.After reviewing your account I see we have already refunded you $on June 20, 2017 txn: *** as a courtesy I have refunded the remaining charge of $txn: *** please allow 3-business days to reflect back into your account.I hope this resolves your concern today and I hope you have a good day!