Follinique

I have that transaction ID too. I have never received it. I can show my statement. I also called up my bank. They could not find that transaction. I called the business to ask if that ID is bank ID or their internal ID and they said "this is what we have, Good Bye". They hung up on me.

As you can see I have attached a modified portion of the deposits made into my account. I modified it only to block out other financial information from being viewed. Very clearly, you can see that the Follinique company only refunded me for one product. My bank is a large, reputable bank and has absolutely nothing to do with the money not being refunded to my account. It is simply that this scam artist business did not refund it. Actions are what matters, not words. This company stating they refunded me is only that - words. Dishonest and untruthful words. I find the fact that this company chooses to have horrible customer service over doing the right thing and being responsible business owners a clear statement and testimony to their true ethical nature. This company is founded on fraudulent and unethical practices.

Dear [redacted], Thank you for contacting us and sharing your concern.  I have reviewed the account and our records are showing your account was refunded on 01/17/17. Below are the refund transactions back to your account. Any further questions, please contact your financial...

institution for more information.  01/17/2017 04:49pm   Refunded - $64.95 Trans-ID: [redacted]01/17/2017 04:49pm   Refunded - $74.95 Trans-ID: [redacted] Thank you.

I spike with my bank and they insrtucted me to obtain the date , time, and ACH numbers for the electronic credits from the P Health company.  The transaction numbers do not have anything to do with the credits to my bank.  When I asked the company they gave me the transaction numbers and when I explained that was not what I needed they said "Thank you and have a good day " and then hung up on me,  This happened several times.  Maybe you will have better luck obtaining the correct information.  I still have not received the credits from this company

Dear Laura, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and I see that you have been refunded on 01/06/17, details are as...

follows: 01/06/2017 01:35pm Refunded - $64.95 Trans-ID: [redacted]01/06/2017 01:35pm  Refunded - $74.95 Trans-ID: [redacted] Please contact your financial institution for further assistance on these refunds.  Thank you

Thank you!!  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear  [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and it appear's we have already issued the refunds back to your Visa card...

ending in [redacted]. You may confirm with your financial institute with the following transaction ID's 01/27/2017 Trans-ID: [redacted] Refunded - $64.95 and Trans-ID: [redacted] Refunded - $74.95. I hope you have a great day!

Dear [redacted],I am sorry for any inconvenience this may of caused you, we have re issued the refunds in the form of a check for $74.95 and $64.95 it has been mailed to the address we have on file for you [redacted] please allow 7-10 business days to receive in the mail.  I hope this resolves your concern today I hope you have a good day!

Dear  Vanessa,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. Here is the refund information below, we have refunded your account 02/07/2017 [redacted] - Refunded - $64.95 Trans-ID: [redacted]02/07/2017 [redacted]- Refunded -...

$74.95 Trans-ID: [redacted] Please contact your financial institution for further information on these refunds. Thank you

they've been telling me that since 12/2916. It still had not posted to account that's my complaint

I reviewed the e-mail response from Follinique and that is the same e-mail they have sent me. They say it was refunded on Jan. 17th BUT it could take up to 30 days from that date to be applied to my account. I have those e-mails as well as the last correspondence with them as I did attach their responses. I have contacted my bank several times and there hasn't been any refunds issued from Follinique and their isn't anything pending or on hold from Follinique. I've called on Feb. 20th, before I sent the e-mail, and they said they couldn't even locate me in their system. I just want my money back in my account b/c they weren't authorized to take it to begin with.  Ms. [redacted]

Dear [redacted],I am sorry for the inconvenience this may have caused and after reviewing your account I see we have already refunded your account in full to resolve this complaint today.Refunded - $74.95 Trans-ID: [redacted] I hope you have a great day!

Dear  [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  When the order was placed, additional beneficial services were offered with the option to accept or...

decline.  I have reviewed the account and when you contacted us to let us know you did not receive one of the products we offered to reship the item, as a resolution today we have refunded the account in full $9.95 Trans-ID: [redacted] [redacted]ID: [redacted] Please allow 3-5 days to see the refunds reflect back to your Visa account ending in 0016.  I hope you have a great day!

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I have reviewed the account again and I am seeing that we have refunded the account in full.  Please contact your bank and give them this information below.  01/03/2017 10:04am - Refunded - $64.95 Trans-ID: [redacted]01/03/2017 10:04am - Refunded - $74.95 Trans-ID: [redacted] There is nothing further we can do, since your account with us is at a $0 balance. There aren't any funds to refund, since they have been refunded on 01/03/17.  I hope you have a great day!Thank you.

Dear [redacted] I am sorry for the inconvenience this may have caused and after reviewing your account,. Your account is cancelled and refunded $32.47. Please see below. 12/29/2016 06:30pm Refunded - $32.47 Trans-I[redacted] I hope this resolves your concern today I hope you have...

a good day!

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  After reviewing your account it appears we have already issued the refunds, as you agreed to...

when you called and spoke to a Representative on 02/07/2017 we also sent you 2 free complimentary products as a resolution. You may confirm the refunds with your financial institute with the following Transaction-ID: [redacted] Refunded - $37.47 on 02/07/2017 and Transaction-ID: [redacted]5 Refunded - $32.47 on 02/07/2017. I hope this resolves your concern today I hope you have a good day!