FoodServiceWarehouse.com, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also want to say that, at the time of the complaint, we had not been able to get any response from the company Since then, however, the people there have been responsive, kind and courteous in working out a substitute resolution I appreciate their efforts and withdraw my complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11395802, and find that this resolution is satisfactory to me I had emailed the company after submitting my complaint requesting that they substitute the item for two different items valued around the same price They did comply and I have received the merchandise Thank you for your help in resolving this issue Sincerely, [redacted]

The customer placed order # [redacted] for $34,on 12/29/for commercial kitchen equipment Some of the items valued at $4,delivered on 3/11/per these tracking numbers: [redacted] # [redacted] , and [redacted] # [redacted] The remainder of the order was later cancelled due to fulfillment issues We processed replacement orders with a total value of $29,on 4/29/and 5/5/(orders # [redacted] , # [redacted] , and # [redacted] ; with respective values of $2,073.99, $22,666.52, and $4,880.45) All items have shipped per the following tracking numbers: [redacted] # [redacted] , [redacted] # [redacted] # [redacted] , and [redacted] # [redacted] The customer’s desired resolution was to receive replacement product or a credit valued at $29, We have supplied merchandise valued at $29, In addition, the customer has a Store Credit balance of $1,as of 5/10/for any additional items he would like to purchase We sincerely apologize for the delay and miscommunication on the part of our staff

Complaint: [redacted] I am rejecting this response because: an attempt at a delivery of a second freezer has failed because the recent delivery was also damagedI did not accept it per [redacted] at fewNow they tell me they have no others in stock and will not refund my moneyMy original transaction with them took place before they filed for bankruptcy Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11309550, and find that this resolution is satisfactory to me You need to start issuing credit for items that you cannot fulfill No one should need to file a complaint with their credit card company in order to get their funds back, due to your lack of fulfillment Sincerely, [redacted]

The customer placed order #for $6,on March 11, for a display case and convection oven These items were cancelled on 3/18/and 3/29/respectively, due to fulfillment issuesThe replacement order #for $2,delivered on 3/24/per Estes tracking #1641234278, and included a convection oven and pan rack from alternate suppliers We issued a refund check for $3,to QuickSpark Financial, and sent this on April 11, via UPS 1ZY06FIn addition to the product refund of $3,requested by the customer, we refunded an additional $for shippingWe sincerely apologize for the delays and miscommunication on the part of our staff

The customer placed order # for $on March 14, for two frying pans One of the items was later cancelled due to fulfillment issues, for which the customer was issued full credit of $on 4/11/per the attached receipt No further credit is due, since the other fry pan delivered to the customer on 3/21/via UPS tracking [redacted] We sincerely apologize for the delay and miscommunication on the part of our staff

The customer placed order # [redacted] for $on March 9, for a BBQ grill The order was later cancelled due to fulfillment issues, for which the customer was issued full credit of $on 4/20/per the attached receipt We sincerely apologize for the delay and miscommunication on the part of our staff

The customer placed order # for $5,on 3/7/for a freezer and oven The freezer with shelving delivered on 3/15/per ABF tracking The oven for $2,was later cancelled due to fulfillment issues The customer is requesting a refund of $2,per the Revdex.com website We are refunding an additional $for shipping, for a total refund amount of $2, We sent the refund amount $2,(check #4594) via UPS tracking # [redacted] on 4/25/ We sincerely apologize for the delay and miscommunication on the part of our staff

Per the terms of sale, the customer must contact the manufacturer, [redacted] , directly for service for the [redacted] 67" Pizza Prep Table (item PPT2R-1) which delivered on 4/10/ There is a link to the manufacturer spec sheet and warranty information on our website www.fsw.com The manufacturer contact details can also be found here [redacted] : Phone: ###-###-####, Email: [redacted]

The customer placed order # 1378219 for $45.37 on 2/28/16 for a peeler and pan. The pan valued at $34.19 was later cancelled due to fulfillment issues. We processed replacement order # 1404348 for two pans on 4/18/16 at no extra charge to the customer. The two pans shipped on... 4/19/16 via UPS tracking [redacted] , and delivered on 4/21/16. We sincerely apologize for the delay and miscommunication on the part of our staff.

On Friday, May 20, 2016, FSW filed Chapter bankruptcy in the [redacted] As a result of our filing, the automatic stay is in effect, which means FSW is unable to issue refunds, no creditors can take action against FSW, and pending actions are “stayed” (stopped) unless a “motion for relief from stay” is filed and the court grants approval The bankruptcy proceedings are public, and there is a website called *** [redacted] where anyone can set up an account to look at the “docket” (list of pleadings filed in the case) and monitor the case Creditors will receive notices from the bankruptcy court regarding the filing and other proceedings that occur in the bankruptcy case

The customer placed order # for $1,on March 22, for a freezer. The order was later cancelled due to fulfillment issues We received notification on April 11, that a Visa chargeback had been filed, so the customer has already been credited in full. We will
not dispute the chargeback and debit of funds from our account, so the funds will remain with the customer. We sincerely apologize for the delay and miscommunication on the part of our staff

The customer placed order # for $2,on 2/18/for a Vulcan range. The order was later cancelled due to fulfillment issues We processed replacement order for $2,on 2/23/for a Southbend range. The difference of $was refunded to the customer
via check #which cleared our bank account on 2/29/and was cashed to the customer’s Bank of America account #under the account name Crooks Mem United Methodist Church, Seq 70, Batch per the supporting document attached Replacement order for $2,was later cancelled due to fulfilment issues. The customer is only due a refund of $2,579.00, not the $2,disputed amount, since the customer cashed the $refund check We sent the remaining refund amount $2,(check #4550) via UPS tracking *** on 4/20/16. We sincerely apologize for the delay and miscommunication on the part of our staff

The customer placed order # for $on March 1, for cafeteria trays. The order was later cancelled due to fulfillment issues. We issued full credit on 4/29/per the attached credit receipt. The credit is fully finalized on our end, but may take a few days for the
customer’s bank to process. We sincerely apologize for the delay and miscommunication on the part of our staff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11390021, and find that this resolution is satisfactory to me
Sincerely, Thank you for your help with thisHave a great day
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I understand that things happen which are beyond our own control, however, I wish that I hadn't had to contact the Revdex.com to resolve this issueIf the product had been out of stock and subsequently cancelled, it would have been nice to have been notified of this happeningThe bankruptcy filing did not take place until May 20th, and I have been trying to get ahold of this company long before this; and now that bankruptcy has been filed, I have no choice but to be credited product from FSWI really would rather not order anything from this place again, but unfortunately I am forced to, rather than just give up my $for nothingI do hope that whatever replacement I choose, it's sent to me and I don't have to go through all of this againI hope this business learns something and chooses not to do business this way in the future
Sincerely,
*** ***

We attempted to respond online on Friday, May 6, to the customer's 2nd inquiry, but were not given the option to do so through the Revdex.com website We therefore sent our response via email on 5/6/to ***@denver.Revdex.com.org and ***@denver.Revdex.com.org This was indeed a timely response, because the Revdex.com asked that we respond within days from 5/2/16, and we responded within just daysBelow and attached is the response that we also emailed on May 6, ***@denver.Revdex.com.org and ***@denver.Revdex.com.org: We did indeed provide a refund of $to the customer on 4/20/per the attached receipt. The refund was fully finalized on our end on 4/20/16, but it may have taken a few days for the customer’s bank to recognize and document the credit. Once the credit is fully finalized on our end as it was on 4/20/16, there is nothing we can due to speed up the customer bank’s recognition of the credit. All banks have different processing times, so the customer should provide the attached receipt to his bank if the credit is not yet showing in his account. We are unable to control the processing times required by the customer’s bank

The customer placed order # for $3,on March 10, for a range. The order was later cancelled due to fulfillment issues We issued full credit on 4/25/per the attached credit receipt We sincerely apologize for the delay and miscommunication on the part of
our staff

The customer placed order # for $on March 8, for various kitchen utensils. All items except the fry pan delivered on 3/15/per UPS tracking ***. The fry pan was later cancelled due to fulfillment issues, for which the customer was issued full credit of
$on 4/20/per the attached receipt. In addition, the customer received a replacement fry pan at no cost on order which delivered 3/31/per UPS tracking *** We sincerely apologize for the delay and miscommunication on the part of our staff