Foot Locker

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I placed an order with footlocker recently and been waiting about days for my delivery I paid for Express delivery and only the 4th day I called ups to find out were my package wasThey informed me that the supplier mailed it out without an addressnow I call footlocker customer service and spoke with there service repAfter explaining the problem to the rep and her placing me on hold different times I asked to speak with a supervisor wait another to mins just for them to hang upI then called back again and got another rep after explaining the problem again he transferred the call to a supervisorthey came on the line and I asked them how does your company send out a package with no addressshe started to trust to over talk me and try placing the blame on me saying it's my fault that the address was wrongI explained again to that supervisor that I been ordering for yrs now and never had a problem and now all of a sudden there system lost my addres

Made a purchase at end of November for a Christmas gift Returned the items (athletic shoes/socks) end of January 2/13/(today) I received this shipment back stating it does not meet their return policy and to refer to their website I called and spoke with [redacted] who said he could do nothing as it is company policy He looked at my invoice and agreed I didn't overlook the policy and that it is NOT disclosed on my return paperwork He transferred me to [redacted]  *** the Customer Care Supervisor Why have a customer care supervisor if they have no authority to right a wrong [redacted] said he understood that this information was NOT disclosed on my invoice under the "Return and Exchange Instructions" He then proceeded to tell me I should have checked their website I asked "Why would I go to your website when it's right here on my invoice that says "Return and Exchange Instructions" Nowhere under this section does it even mention or recommend that a customer

On December 28,I purchased a pair of [redacted] shoes from Foot Locker's Sioux Falls locationThese shoes weren't available in store for the shoe size I requireStore employees then stated these could be purchased by the store and delivered to the store in 5-business daysI have made several attempts by phone, waiting up to minutes with no answer and by email with no responseI do continue receiving advertising emails thoughNice! I have since purchased another pair through Nike and received themI am seeking a full refund for my purchase in Sioux Falls, SDWhen we call the store they stated the store can't track orders and we would be notified by email when they arrive in storeMy order number on my receipt is listed below

February 14, Narrow","sans-serif [redacted] Serving [redacted] Attention: [redacted] [redacted] – Resolution Specialist [redacted] W [redacted] , CA [redacted] RE: Complaint # [redacted] ( [redacted] ***) Dear [redacted] , I have reviewed Ms***’ complaint I do apologize for any disappointment regarding her unacceptable return Ms***’ order number [redacted] was placed 11/24/ and also shipped out the same day On 2/9/18, our Returns Department processed her return and sent the products back to her via UPSThe returned products were unacceptable as it was beyond our day return policy The invoice enclosed with the shipment advises the customer to refer to our web site for our full Return Policy Returns must take place within days from the original shipment or purchase Returns received more than days after date of shipment or purchase will not be accepted and will be returned to sender There are no exceptions to this policy Our Return Policy may be viewed via the following link: [redacted] Thank you for your time [redacted] Foot Locker Customer Service / [redacted] Style Definitions */

I place an order (Order Number [redacted] on their online website [redacted] The tracking information shows that it was delivered but I didn't receive it.So I ask their customer agent for help but was refused

On Sunday, December 9, I placed an order with Foot Locker online The business had a coupon code for 20% off and free shipping on a $order The product I wanted was less than $100, so I added another item to make it $to receive the discount and the free shipping When I was on the page that had my total, it had the shipping cost listed as free, as indicated by the coupon code After clicking “place your order” button, I saw where I was charged $for shipping! I contacted the business twice through their online contact form and never heard back, the products were shipped and I received them along with an email wanting me to review my experience This is where I complained once again about being charged the shipping costs after my original page told me it was free Someone contacted me back and said that it was only for select items and that my shipping would not be refunded I let them know that their advertising was very deceiving, as I never saw where it was on

I made a purchase of a pair of shoes that I never receivedI tried contacting the business by phone with a wait time of one hour at least each time and never reached anyoneI just want a refundMy vip # is [redacted] and my order # is [redacted] Customer #Number [redacted]

March 29, Revdex.com Serving Central California Attention: [redacted] – Resolution Specialist WShaw Lane Fresno, CA RE: Complaint # ( [redacted] ***) Dear [redacted] I have reviewed Ms***’s additional comments We have requested a credit card refund of $on 3/21/ Our policy is to refund the original form of payment for the order, which was a credit card Upon requesting the credit card refund, we received an “ARN” numberThat is the transaction number for the credit we made to the account Ms [redacted] may call her bank with the “ARN” number of and inquire about getting a refund from the bankThe bank should be able to assist her Thank you for your time [redacted] Foot Locker Customer Service / [redacted] Style Definitions */

Miss [redacted] was informed at the time we didn't have any weekly rooms available and was told all we had was nightlyShe stated that was fine she was given a discountShe didn't pay all at once due to her not knowing exactly how long she needed to stayUpon check in she went back to her car and throw the key for the room and lost itShe was told she would have to pay for itSo she went out and purchased a new door knob and since the Maintenance man was off I the manager went out and put knob on doorShe proceeded to stay and pay for for more days with no signs of any problems so I don't know what this complaint is about[redacted]

I PURCHASED A PAIR OF RUNNING SNEAKERS FOR MY SON ON 06/ HE WORE THEM ON 06/AND THEY RIPPED ON THE SIDE I CALLED IN ON 06/15, RECEIVED THE EMAIL WITH A UPS LABEL ON 06/TO RETURN AND FOLLOWED THE INSTRUCTIONS AS GIVEN THE SNEAKERS WERE RECEIVED AT THE WAREHOUSE DOCK ON 06/@ 8:35AM PER THE UPS TRACKING NUMBER 1Z3Y406X[redacted] I WAS TOLD THE RETURN WOULD BE PROCESSED WITHIN 3-DAYS OF RECEIPT TO DATE, I HAVE NOT RECEIVED A REPLACEMENT PAIR OF SNEAKERS OR A REFUND EACH TIME I CALL, I GET A DIFFERENT CUSTOMER SERVICE REPRESENTATIVE WITH A DIFFERENT EXPLANATION FOR THE DELAY ONE BEING, THEY HAD TO FIND THE SNEAKERS

I had place an order for my son my package was supposed to be delivered I went out to see if my package was there nothing I called footlocker to let them know that they said my package was delivered but I had no package now the wont give me my money back

I ORDERED A PAIR OF SHOES FROM FOOTLOCKER FOR THE HOLIDAYS VIA THEIR WEBSITEI IMMEDIATELY RECEIVED AN EMAIL AFTER PURCHASE THAT THE ITEM WAS BACK ORDERED UNTIL 12/AND THEY SHIPPING WOULD BE UPDATED AFTER THAT DATEI HAVE NEVER HEARD ANYTHING SINCEI TRIED EMAILING WITH NO RESPONSETHE FIRST SIX CALLS I MADE WENT STRAIGHT TO A BUSY SIGNALON 12/I GOT THROUGH TO AN AUTOMATED SYSTEM THAT HAD ME ON HOLD FOR MINUTESTHE SECOND CALL I MAKE ON 12/IVE BEEN HOLDING FOR MINUTES, AND COUNTING WITH NO ANSWER THUS FARTHEREFORE, I CANNOT EVEN REQUEST TO CANCEL MY ORDER, I JUST HAVE TO LIVE WITH THEIR CRAPPY NON-COMMUNICATIVE SERVICE

I am rejecting this response because: I explained before that that card is no longer active and a check needs to be sent

January 23, [redacted] Attention: [redacted] – Resolution Specialist [redacted] Fresno, CA RE: Complaint # [redacted] ( [redacted] ***)Dear [redacted] I have reviewed Mr [redacted] complaint Mr [redacted] order number shipped 1/5/via [redacted] with a tracking number of [redacted] Tracking results via ups.com indicate the package was delivered to the address requested on 1/11/ at 3:P.MThe package was signed for by “TR” Mr [redacted] billing address is [redacted] *** He requested the package to be shipped to an address in [redacted] The shipping address appears to be a freight forwarding company When using a freight forwarding company, we are unable to service customers for an order that has not been forwarded to them We are not able to make any exceptions to this policyTherefore, no refund will be processed for the order that has not been received Mr [redacted] may contact the freight forwarding company to inquire on his package per the shipping details provided above Mr [redacted] also contacted us via email on 1/13/and was informed of our policy Thank you for your time [redacted] Foot Locker Customer Service / [redacted] Style Definitions */

RE: Concern from customer ID *** Inboxx AA Plumbing 2:PM (minutes ago)to me Dear MsPrescott,We received the complaint from *** *** (ID ***).First and foremost, like many other plumbing companies, we have a dispatch fee for going
out to a customer's homeWe advertise that estimates are free and they are so there is not any advertising.A customer is clearly told (when they call in) that there is a dispatch fee to come to their location and that our estimates are freeOur Technicians estimate the work that needs to be done in addition to the dispatch feeThe customer then decides if they would like to have the work completedIf the work is accepted and completed the dispatch fee is waived as a courtesyIf the customer declines to have work done then they pay the dispatch fee onlyWe do not charge an additional fee for the estimateThis has been our business practice for many yearsIt is not a hidden fee and we do not even schedule a call unless the customer understands that we do charge a dispatch feeAdditionally, I can assure you that we do not hang up the phone on our customers. It is unfortunate that Ms*** misunderstood the fact that we charge a dispatch fee for all our calls and that our estimates are feeIf we charged for estimates, she would have received a bill for more than $55.At this point, I will be happy to waive the dispatch fee and Ms*** may disregard the bill she received.If you have any other questions, please feel free to contact me.Sincerely,Rafael SalemVP Operations, Rooter Man, AA Plumbing, and AA Restoration

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am rejecting this response because: This is a lie I didn' check in till almost 2pmWith a friend and we talked for a whileBefor We left for a few hours to go to her house in SacramentoTo pick up some food and a barbecueIt was late when we got back I believe around or 11pmI remember this time because I had locked the key in the room and had to ask to be let inWell we had some dinner and talked some ore and by this time it was late around 3am or soWe pulled the comforter back to get into bed and this is the first time we noticed the problem" I DO NOT CHECK INTO A PLACE AND IMMEDIATELY CHECK TO SEE IF THERE IS A PROBLEM WITH THE ROOM"These dirty stained sheets should of never been put back on a bed and the blood stained mattress should of been removedAnd as for the time I complained it was not check out time it was right after we noticed the problemAnd I was told by the young lady working in the office I'd have to take it up with the manager and he was out of town till the next daySometime in the afternoon he would return is what I was toldSo I came back then and that' when I was banned from the property and threatened by *** the managerSo yes I'm calling him a liar and I do not accept what he is sayingSincerely, *** ***

This person has rented here several times and every time we have had issues with him complaining ..He and someone else was in the room since 1:pm on 12-5-and never mentioned of any problems with room til next day..If he had issue he should have reported to me when checked in or
at 11:pm when he had locked his key in room and had to be let in..But instead he waited til check out to make it an issue after already dirty roomIf you have any questions Please call me at *** ***Sent on: 12/11/1:56:PM

From: *** *** Sent: Wednesday, February 08, 11:AMSubject: ID ***Juro’s Pharmacy response to ID ***Details of this matter are as follows:The customer called our store requesting a lift chair for her brother Our Homecare Consultant worked with her on selecting a chair
over the phone, the customer was encouraged by our HCC to come to the store to see our selection for herself but she was not interested in doing this The chair she selected over the phone was described to her along with the price of the chair and she agreed to purchase the chair She also requested that we deliver the chair to Red Lodge which is outside our service areaWe told her we would be happy to deliver however, there would be a $delivery charge She agreed to the charges, and the chair was delivered, unpacked and placed in the residence, as requested Three people from her family looked at the chair, tried it out, and accepted the delivery Her brother was sleeping at the time of delivery and did not try the chair while our delivery team was present Our delivery team returned from Red Lodge thinking everything was fine We then received a call stating she did not want the chair Our customer service team explained to her that she could return the chair but that there would be a 25% restocking fee and was told the fee would be waived if she could select another chair that would meet her brother’s needs She did not want to do an exchange We then explained she could return the chair with a restocking fee and if she needed us to pick it up, there would be $trip charge to have our staff drive back to Red Lodge to pick up the chair Our return policy states both on our website and in the return brochure at the store that items returned over $will result in a restocking fee and delivery charges are non-refundable We would like to work with her to get her another chair that would work for her brother and keep her from incurring the restocking fee