Foothills Dental Spa

Complaint: ***
I am rejecting this response because:A1A Express has lied on every sentence in their response and should be out of business I will address their lie filled response now:A1A....Customer was posted with multiple other companies at the time he placed the order with usHe informed us he was disgruntled with another company that apparently wasn't able to pick up his vehicleWe explicitly explain to all of our customers verbally and in writing that we DO NOT GUARANTEE SPECIFIC PICK UP DATES.My response....I did an online search for price quotes as is the norm I assume that caused my car to be posted multiple times, as I received a ton of quotes from various brokers I hadn't entered into any agreements with any other brokers, so I'm not sure what A1A is referring to as to pickups However, Joe from A1A promised a specific pickup date of Monday, despite me asking about the "est" verbiage on the invoice He said, "Don't worry about that, I can see on our board that you have a Monday morning pickup, if you get that invoice over to me ASAP. Here is my email to them in response to the invoice they sent:Joe,Here's the authorization for pickup Car is ready for the Monday pickup as discussed.Thanks,V***n G***z***-----Original Message-----From: Joseph C ***
*** *** ***Sent: Fri, Jun 9, 12:pmSubject: Final Shipper's InvoiceI wrote that on purpose in case they were scamming me.A1A....This is also clearly written on our website in our FAQ's and in ALL of the emails we send outThis customer was also read a disclosure when placing his order about how 1st available pick up dates workWe have listened to all of our recordings with our customer and not once was he told anything otherwise.My Response....They may have read a disclosure, but they promised a Monday pickup despite reading a disclosure However, I don't recall hearing a disclosure The link to their website FAQ's that was on the invoice was a broken link at the time, or at least it didn't work with Chrome, so I went by what Joe promised Hence, why I wrote in my email "Monday pickup as discussed" A1A....We located a carrier for the Customer which was explained to him he then found another carrier that was going to pick up his vehicle a few days sooner and wanted to cancel with usWe clearly explained to the customer that if he cancels he will lose his deposit and be charged a $administrative fee as per the signed contractHe chose to cancel and was charged accordingly.My Response....Obviously they located a carrier that supposedly was picking up on Monday By Monday morning I heard nothing from anyone, so I called Joe at A1A Express Instead of tracking down the reason for not picking up the car, he gave me the number to the carrier and wanted me to call them I pushed back and basically asked if that was my job to do or his So, he made the call instead, which is when he found out the carrier's truck was broken down and wouldn't be fixed until Friday I asked for him to find a different carrier, but he said there aren't any others available before then That's when I took the matter into my own hands and found a different broker and carrier How ironic that I found one when he said there weren't any others I warned Joe that if that carrier comes through on Wed, versus Joe's carrier for Friday at a higher amount, that I would go with the new carrier Joe did in fact mention that he'd hate to see me lose my deposit, of which I responded I shouldn't have to lose my deposit for services not rendered and promises not kept.A1A.....Perhaps what the customer fails to understand is that we are a business and not a non-profit organizationWhen we look for a carrier for a customer we have to be compensated for that time regardless of whether the time schedule is to the customer's liking or notIf the customer is unhappy with the time schedule they do have a right to cancel at that pointHowever, this customer chose not to cancel and accept our offer and renege afterwardsNo refunds are due to the customer and nor will any be refunded. My Response....Aside from the obvious tone of arrogance in this A1A paragraph, this isn't about my lack of happiness It's about running a business that when your sales people verbally promise and undermine what's written in an invoice, that company should be held strictly liable for what is promised and not use "Bait and Switch" tactics And by the way, nowhere is it written on the invoice that the deposit is non-refundable I guess it's written on that broken link to their website As a year Air Force Veteran, I expect companies to say what they mean and not use double talk I especially don't expect a company to imply I am lying and say they have recordings to the contrary First off, by law they need to tell me the conversation is being recorded Second, if I was recorded with or without my initial knowledge, they now have my full permission to prove everything they claim in their response via those recordings I know they verbally promised me a certain price and date That price increased and the date slipped....period They should stick to their promise and not use slimy tactics that they incorporate on a daily basis, as is evidenced by other dissatisfied customers with the exact same complaints See Revdex.com and Google reviews.Despite the ultimate resolution to this matter, I am relieved that this has been brought to the attention of the Revdex.com And, I hope A1A Express changes their techniques to better serve the transport community
Regards,
*** ***

Again, the insurance company came out and did an independent assessment of the damages to your vehicle and determined that the carrier was NOT at faultYou have demonstrated no evidence whatsoever to prove otherwiseYou are submitting your account of what happened and we have already given you our account as has an independent insurance appraiserDue to a lack of evidence there is no way we can pay out the funds you are requestingIf you have any new evidence we can ask the insurance company to send an appraiser out again to check out your claimIn addition upon discussing this matter with out appraisers they do not believe the damages you have mentioned would occur from transport of the vehicle or amount to be almost 2k.We sympathize with your issue however without evidence we cannot payout the funds you are seekingI would strongly urge that you speak to the contact person on the pick up end with whom you left the vehicle and find out whether or not perhaps the damages occurred from that partyAgain, we sympathize for your situation but we are unable to pay out a substantial claim without any evidence

Customer cancelled the order after a time schedule was already provided and customer agreed to the terms and conditionsAs per the signed agreement customer forfeited the deposit portion of the paymentNo refunds are due back to the customer.We have explained this to the customer at least a dozen
timesSeveral of our reps have spoken to himCustomer has called us over times several daysWe have filed a harassment complaint with our local police department and will pursue further actions if customer continues to harass us with unwanted phone calls

We cannot even begin to explain how misinformed this customer is. However we will try. Customer was fully made aware of all charges on a recorded call and agreed to proceed which we did. As soon as our driver called her to make arrangements for pickup customer reneged on everything and called us...

extremely belligerent speaking to both Jeremy and Frank. We explained everything to her very calmly and told her that we had given her all the information on a recorded call the week before. She refused. We told her we would be more then happy to refund any monies due back to her however since the order was dispatched as per her prior request we would need a cancellation request form before doing so. Customer states that they have sent in the cancellation request form this is absolutely incorrect to this day we are awaiting the cancellation request form. NOTHING HAS BEEN RECEIVED!!We will absolutely NOT be publishing any apologies on any public forum as to even request something like this is preposterous and unheard of. There was no audience when there was discussions with the customer regarding this order thus there need not be an audience when resolving this matter. We can still process any refunds due back to the customer however she must get in the cancellation request form so our billing department can forward that to the factoring company to review.

Customer was posted with multiple other companies at the time he placed the order with us. He informed us he was disgruntled with another company that apparently wasn't able to pick up his vehicle. We explicitly explain to all of our customers verbally and in writing that we DO NOT GUARANTEE...

SPECIFIC PICK UP DATES. This is also clearly written on our website in our FAQ's and in ALL of the emails we send out. This customer was also read a disclosure when placing his order about how 1st available pick up dates work. We have listened to all of our recordings with our customer and not once was he told anything otherwise. We located a carrier for the Customer which was explained to him he then found another carrier that was going to pick up his vehicle a few days sooner and wanted to cancel with us. We clearly explained to the customer that if he cancels he will lose his deposit and be charged a $50 administrative fee as per the signed contract. He chose to cancel and was charged accordingly.Perhaps what the customer fails to understand is that we are a business and not a non-profit organization. When we look for a carrier for a customer we have to be compensated for that time regardless of whether the time schedule is to the customer's liking or not. If the customer is unhappy with the time schedule they do have a right to cancel at that point. However, this customer chose not to cancel and accept our offer and renege afterwards. No refunds are due to the customer and nor will any be refunded.

Customer was explained as per agreement. No refunds are due back to the customer. We even attempted to reach out to the customer to resolve issue but he was extremely belligerent and we were unable to come to a resolution.

Complaint:...

[redacted]
I am rejecting this response because:I called the business, and told my unavailability to be present on the scheduled pickup date. I requested them, to prepone the pickup as no one else in my nearby friends were available on that date. They replied they can't do that. Then I ask about the cancellation, if I could do the cancellation with no cancellation fee. They told me that they will refund my booking fee of $125. They told me to fill the cancellation form and I'll be good to go. Based on the that discussion, I wrote (Refund - $125) in my cancellation form too to reflect on the discussion we had. They not only did not refunded my money, they also deducted additional $50 from my card. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response becausei signed and forwarded the cancellation form as the policy states to do with a1a but have yet to receive refund? Not...

understanding why a refund wouldn't be due when [redacted] supervisor emailed me saying to sign form before they could reimburse me?  
Regards,
[redacted]

Customer misrepresented vehicle when placing order on a recorded line. Customer informed us that the vehicle does run an drive when in fact it didn't. We sent a driver out there to pick up the vehicle to discover it doesn't run and drive. An inoperable vehicle requires a winch to load we only send...

trucks with winches if a vehicle is an inop! Inop vehicles require extra fees due to the fact that the driver has to perform labor to load the vehicle onto the truck rather then simply driving it on. It would've taken 2-3 days because we are using car haulers not tow trucks. We can provide a dedicated tow truck to move the vehicle but the cost on that is about $3-4/mile and the customer's vehicle is traveling almost 400 miles so price would be too high. We have not been able to retrieve any phone calls in which customer was responded to in an unprofessional manner. Customer was extremely aggressive with several of our representatives as we calmly explained to her what is going on. We do the best we can but unfortunately we can't satisfy everyone's needs and we apologize for any inconvenience that may have been caused. We offered the customer another carrier but she refused. Unfortunately we cannot ask our drivers to work for free because of misinformation from a customer so no refund should be due back to the customer.

The insurance adjuster denied your claim because they were unable to substantiate your claim. The damages you note are NOT indicative of damages that can occur while transporting a vehicle. The carrier you were assigned is an A rated carrier and has never had any vehicles damaged while in their...

possession. Furthermore the insurance company does not believe the damages occurred to your vehicle while on the carrier. Your damages seem to have occurred at multiple times prior to transport. They seem to be unrelated instances ranging from curb rash on rims, suspension issues, flat tire and exhaust problems. Although we sympathize for your loss we cannot compensate for something that was NOT caused by us. We wish you the best of luck.

Hi, Customer was informed of all charged and agreed to them. Subsequently customer had a change of plans. His order was cancelled out resulting in the loss of deposit and a $50 administrative fee however the remaining balance was waived. No refunds are due back to the customer.

A1A Express Auto Shipping Terms and Conditions1. A1A Express Auto Shipping (d.b.a. A1A Express Auto Shipping) is a registered broker (ICC/MC 753142) and will be referred to hereafter as A1A Express Auto Shipping or A1A. A1A Express Auto Shipping is a licensed and bonded Freight Broker. The company is responsible for booking the shipment of cars with a licensed and insured Motor Carrier Corporation that handles its own damage claims in a professional manner. Processing damage claims can take up to a few weeks, since the drivers must return to their office with the original Bill of Lading in addition to condition reports.2. A1A Express Auto Shipping, in accordance with this agreement, will use a designated reliable carrier to ship the vehicle(s) specific to the quotation on or about the dates requested. As is conventional in the auto transport industry, A1A Express Auto Shipping and its designated carrier cannot guarantee specific pickup or delivery dates. Additionally, A1A Express Auto Shipping and its carrier are not responsible for car rentals.3. This order is subject to all the terms and conditions listed in the carrier?s Bill of Lading, which are incorporated herein. Copies of the aforementioned bill are available at the office of the carrier.4. A1A Express Auto Shipping and its carrier, with the consenting signature of the [redacted] or shipper of the vehicle(s)? signature, are legally authorized to transport the designated vehicle from the pickup point to the point of delivery agreed upon on the Bill of Lading. Should the [redacted] or shipper of the vehicle(s) be unavailable for pickup or delivery, A1A Express Auto Shipping must be notified immediately.5. A1A Express Auto Shipping does not guarantee any specific driver or carrier for the transport.6. The only accepted forms of payment for the delivery of a vehicle through A1A and its carrier are cashier?s checks or cash on delivery. Should the [redacted] or shipper of the vehicle be unable to make the specified payment methods, the vehicle will be stored at his or her expense. Additionally, if, for any reason, the [redacted] of the vehicle is unable to accept delivery of the vehicle, the shipment will be placed in storage, again at the [redacted]?s expense. Any and all storage and/or delivery expenses will be the sole responsibility of the [redacted] of the designated vehicle.7. The [redacted] of the vehicle bears the responsibility of preparing the vehicle for transport. A1A Express Auto Shipping or the carrier are not responsible for any part of the vehicle that may fall off during transport or for damage to any third-party vehicle(s) that may be involved. All loose parts, protruding or fragile accessories, low hanging spoilers, antennas, fog lights, etc., must be removed or properly secured before transport of the vehicle. Any damage to or caused by the unsecured parts will be the sole responsibility of the vehicle?s [redacted].8. A1A Express Auto Shipping or the carrier is not responsible for convertible tops that are loose, torn , or exhibit visible wear. A1A Express Auto Shipping or carrier will not be responsible for vehicle boots, caps, masks, bras, or any other type of canvas or material covering.9. A1A Express Auto Shipping or its carrier is not responsible for any mechanical or electrical malfunctions, leaking fluids, or exhaust systems associated with the vehicle that is to be transported.10. Additionally, is is the customer?s responsibility to deactivate any alarm system installed in the car, and he or she must provide any necessary keys and/or remotes that may contribute to the deactivation of the alarm system.11. It is the customer?s responsibility to ensure that the vehicle(s) to be transported are in proper working order. Should a vehicle become inoperable during transport, a $200.00 will be incurred upon its [redacted], which will be due at the time of delivery. Any other costs associated with the inoperable vehicle will be the responsibility of the [redacted].12. Federal regulations prohibit A1A Express Auto Shipping or its carrier from knowingly transporting vehicles with personal items anywhere within the vehicle. Should any such items be present in the vehicle(s) unbeknown to A1A Express Auto Shipping or its carrier, any fines levied due to the violation of a the aforementioned federal regulations will be the responsibility of the customer.13. A1A Express Auto Shipping or its carrier will not be responsible for any damage caused by natural occurrences such as, but not limited to, earthquakes, floods, fires, tornados, sandstorms, or hail storms. Any damage inflicted upon the vehicle that is caused by flying objects from the sky or road during transport will be the responsibility of either the customer and/or the company with which the car is insured. Additionally, any form of vandalism to the vehicle to be transported will not be the responsibility of A1A Express Auto Shipping or its carrier. The Customer must maintain his/her insurance for this purpose.14. Should any damage occur due to negligence of the carrier, all compensation must be paid at the time of delivery. All damage must be accurately noted on the Bill of Lading and signed by both the driver and the Customer. Signing the Bill of Lading without any notation of damages during transport is a confirmation that the customer or his representative has received the vehicle in good and acceptable condition and that A1A Express Auto Shipping and its affiliates are relieved of any further responsibility regarding the vehicle?s condition. It is recommended that the customer or his representative thoroughly check the vehicle upon delivery.15. Any claims of damage during transport against A1A Express Auto Shipping or its affiliates must be submitted within 24 hours of delivery of the vehicle. Any claims must be submitted in writing directly to the carrier with a thorough description of the damage and clear pictures of the damage that is acknowledged in the claims. Additionally, two estimates of the extent of the damage must be submitted within ten days of receipt of the vehicle in question in order for any resolution of the problem to be initiated. A1A Express Auto Shipping, in good faith, will assist the customer in this effort should such a problem occur, but in no way will A1A Express Auto Shipping assume responsibility for any negligence caused by the assigned carrier. If the value of the customer?s vehicle is higher than the market value, A1A Express Auto Shipping recommends that the customer purchase a special insurance rider.16. Any claim or controversy arising from this agreement, or performance or breach thereof, shall be subject to the jurisdiction of Middlesex County, New Jersey. The customer must waive any right to jurisdiction of this matter at any other location. A1A Express Auto Shipping can only be liable up to the amount of the deposit in the quotation furnished to the customer. Under no circumstances can A1A Express Auto Shipping be held liable for damages caused by the designated carrier.17. If the assigned driver is unable to pick up a customer?s car at their designated pickup address due to traffic, street, or legal restrictions, the customer must meet the driver at a nearby location to load the car.18. If the customer has a dispute regarding charges, the customer must notify A1A Express Auto Shipping in writing. Should disputes be pursued by the customer, the customer shall assume any costs for the dispute/charge-back including, but not limited to, attorney?s fees and collection agency fees.19. Deliveries are subject to carrier availability, so we cannot guarantee pick up or delivery dates. Prices are subject to change.20. Once an order has been placed no refunds will be issued. Any additional payments required by the carrier due to cancellation is the sole responsibility of the customer. An additional administrative fee of $50 will be charged to all cancelled or rescheduled orders.Liability Disclaimer1. Damage to antennas (including antennas that do not retract to within 3 inches of the vehicles body) or car phones, this includes loss or damage to audio or video equipment not installed in the factory.2. Damage not detected at pickup location, due to poor weather or lighting conditions.3. Damage to T-tops, boots, bras, caps, or any other type of canvas covering.4. Damage to exhaust system, suspension, undercarriage, wheel bearings, tie downs, brakes, alignment, tuning, battery charging system. A1A Express Auto Shipping or its agents do not accept responsibility for these items, since no evaluation of these components or systems are made at the pickup location.5. Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant.6. Damage caused by freezing of cooling system and/or battery.7. Damage from fallout resulting from acts of God.8. Damage caused by fluids or objects flying up from the roadway, or out of the sky.9. Damage caused by failure of factory tie-downs or pull through frame tie down holes.10. Damage of fines incurred because shipper left personal or household items in the vehicle.11. Damage to, or caused by any vehicle that cannot be driven on or off the transport under its own power, whether because the vehicle will not run or has lost its braking system.12. For more information on our services or policies, feel free to contact us today.

Complaint: [redacted]
I am rejecting this response because:  the form was sent within two days of cancelling the service.  When I called...

the first time, they said they had the form.  This is just an excuse.  The form is only my signature saying that I cancelled the request.  The lack of providing service, the notice that I cancelled service, and this complaint is more than justification to demonstrate that I do not want the service!  The car is no longer in alexandria to be transported.  This is part of their scam.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have contacted the New Jersey state attorneys office. If they advise me, you will be sued for all time and damages including what you owe me. I do have an attorney on retainer. The scam you are running is a joke, and your customer service is a joke. I can see why you have so many bad reviews. 
Regards,
[redacted]

Hi, Customer was fully advised of our policies and chose to cancel. No refund is due back to customer.

Hi [redacted], unfortunately you have E-signed the document (CancellationRequest Form) which is not an authorized signature for processing anypotential nullification of the hold to your Credit Card. As clearlyexplained to you earlier, the document must have a physical signature inorder to be...

accepted.Regards,[redacted]A1A Express Auto Shipping

Customer was never informed that the deposit was refundable. Please have customer provide any evidence of this claim so we can investigate it further.

Customer is making baseless accusations we have already addressed all these issues repeatedly. No issue is due back to the customer or will be made.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Once again [redacted] is manipulating the facts to suit his claims. He was charged on the 24th once we had another time schedule for him with another carrier. The carrier who COULD NOT pick up his car due to outstanding storage fees. IT IS NOT OUR RESPONSIBILITY TO PAY STORAGE FEES!! Customer was advised on 10/19/17 12:45 pm that the initial truck that was assigned to pick up his vehicle COULD NOT due to technical issues and that we would search for and reserve a spot for him on the very next truck. THAT WAS OUR RESPONSIBILITY AND WE DID THAT. Customer ships cars quite frequently and deals with the pick up location often therefore he knew that there would be storage fees that would occur. He has shipped with us several times in the past and he knows very well that WE DO NOT EVER GUARANTEE PICK UP OR DROP OFF DATES. [redacted] can't get over the fact that the original truck broke down which tends to happen with equipment from time to time and therefore his schedule was delayed. No matter how much we explain it to him he ALWAYS reverts back to "well the truck broke down and my vehicle wasn't picked up that is why I got storage fees" It is very frustration to try to explain it from every possible angle and still ending back at the same issue. When we take orders we ALWAYS DISCLOSE ON EVERY ORDER THAT WE CANNOT GUARANTEE PICK UP DATES. IT IS ALSO LISTED ON OUR WEBSITE. [redacted] needs to understand that although his vehicle was NOT shipped we did our job of locating a carrier to pick up his vehicle, as a transportation broker that is the extent of our job and we are a for profit business so we get paid when we do our job. Just like if you hire a lawyer you pay the lawyer for representation regardless of the outcome of the case. We are also in the service industry that is why [redacted] loses his deposit. HE CANCELLED THE ORDER AFTER WE REASSIGNED HIS VEHICLE FOR PICK UP. Furthermore the carrier even went out to on a dry run to get his vehicle that did not have storage fees paid. We even agreed to resend the carrier a few days later after the fees were cleared up to which [redacted] agreed but then reneged. He only lost his deposit of 225 we even waived the $50 admin fee which is administered to all orders. THIS IS WRITTEN IN BOLD ON THE AGREEMENT [redacted] SIGNED ON THIS ORDER AND PREVIOUS ORDERS.As for the reviews, yes, we absolutely have a few negative reviews out there however we have 3 times as many positive reviews. When you deal with over 60k customers a year it is very difficult to satisfy everyone. Especially when you have customers like [redacted] who will always feel they are right no matter how much it is explained. [redacted], runs a business as well and after researching we have discovered that he too deals with negative reviews and issues. We would think as a fellow businessman [redacted] would understand how reviews work but it is unfortunate he does not. We still strongly stand by our position and we will NOT issue any refunds to [redacted].