I called and spoke with [redacted] in regard to her complaintShe was having troubles making reservations through ***I have set a time with her that the head of my customer services department is going to call her and go over the reservation system with her and try to get her a reservation she was looking to book in OctoberThis is not resolved as of now but will continue to be in contact with Mrs*** [redacted] President Branson's Nantucket & Branson Travel Group [redacted] Branson, MO
Initial Business Response / [redacted] (1000, 9, 2016/11/18) */ Have spoken to Mr [redacted] and he wasn't really interested in discussing any options and the call ended because I found it impossible to talk with himI called back today and spoke with Mrs [redacted] and she explained that Mr [redacted] was in the deer woods and would be tough to catch himI have a settlement offer and will continue to try and catch him and will follow up with the Revdex.com if we are able to come to an agreement Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/12/02) */ Revdex.com COMMENT: Consumer called and stated he had been speaking with the company and they worked some things out, but he is waiting for the things they worked out to happen
Complaint: [redacted] I am rejecting this response because:In regards to the conversation, I had with a person who introduced himself as [redacted] on April 28, [redacted] misrepresented himself and told me he was the owner of Nantucket Resorts, which I later found out was untrueHe asked me if I was working with a company who is assisting me in writing my lettersI explained to him that I am years old and I do get assistance from someone who simply takes the information I provide and helps me explain my situation in a letterHe immediately told me that I need to fire this company, otherwise, he was unable to help meIt is unfortunate that Nantucket refuses to help me and is unable to work with me because I am getting a little help due to my ageWhy does it matter who writes my letters and why am I being threatened over it? I do not understand why this should influence the assistance I desperately need tom Nantucket in getting my contract canceledSincerely, [redacted]
Initial Business Response / [redacted] (1000, 7, 2016/03/29) */ I spoke with Mr [redacted] Monday 03/28/Mr [redacted] expressed his desire to sell his property back to usI explained that we are still in devolopment and are not purchasing back at this timeHe is going to explore the possibility of selling on the private marketIt is my goal to make this work for him that he will decide to keep his purchaseI have put together a program that will allow the [redacted] 's to travel to Branson's Nantucket without using points and a transfer fee
Initial Business Response / [redacted] (1000, 6, 2017/02/07) */ I have tried to contact [redacted] I have been unable to reach her so my response will be going out in the mail todayFor the first issue of buying back the property, we are currently still under construction as common with industry standards we do not have a buy back program in place at this time Second issue, unable to book at the resort in [redacted] will be able to make her reservations for directly through Branson's Nantucket bypassing [redacted] entirelyA return envelope will be included in the packet sent out to [redacted] at that time she can request the dates for and mail back and her reservations will be made immediately Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Today is the 15th of February, I still have not received a packet from Branson NantucketAccording to Branson Nantucket it was mailed on the 7thSo at this time I still am unable to accept their response Final Business Response / [redacted] (4000, 16, 2017/03/06) */ Talked to [redacted] Wednesday March 1st her reservations have been made complaint resolved Final Consumer Response / [redacted] (2000, 18, 2017/03/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I still have not received my reservations, however I'm putting my faith in mankind that they will do the right thing
Initial Business Response / [redacted] (1000, 5, 2016/04/25) */ The reason they were here longer than minutes was because they decided to purchaseIf not for that they would have made it to their show in timeAny time extra gifting is given because of a purchase if that purchase is cancelled so is all gifting associatedBecause we do our best to satisfy all who visit Branson's Nantucket we put the $back on their credit card today Monday 04/25/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They lied....the salesman [redacted] had not even "finished" and hadn't even had his manager present the contracts when we informed them we needed to leaveThey were still "waiting" to see what they would offer for our existing timeshares...it was at THIS time [redacted] stated if we stayed he would have no trouble getting us tickets for the later show
I have reviewed the complaint from [redacted] & [redacted] as well as the signed contracts that are on fileThe original purchase for these owners was in May and then upgraded in April [redacted] is not the sales representative on this contract but the closing officer that went over the contracts with [redacted] and [redacted] and had them signThis contract can be passed on to their children if that is what they decide to doOnce paid in full this property will be deeded in [redacted] and [redacted] ***'s nameHowever this can be switched at any timeWe have several owners that transfer the ownership into their children's name [redacted] and [redacted] were placed into the rental program with their upgrade in April According to the signed Rental Program the next opportunity for rental benefits will not begin until as the units need to be rented out prior to being paid on the rentalI do not show that [redacted] nor [redacted] called to make reservations in June of this yearTheir account has been past due since March of and if they would have called they would have been sent over to our collections department to set up payment arrangementsIf they booked a stay with [redacted] and was able to get something booked that is good newsAt this time their account is blocked due to non paymentBranson's Nantucket does have a buyback program, however at this time we are not exercising that right as we are still under construction and still buildingOnce the construction is complete then we will begin this processThis has been the policy from the beginningAs of October 1, Branson's Nantucket has started a reservation department and now managers our owners points internallyA letter was sent out explaining this processNow that we have full access to manage the owners points we will have more availability and flexibility to manage our unitsSince we have started this process it has been helpful to our owners as we have a staff that has full knowledge of our resort and what would work best for the owners requestHowever, as far as [redacted] and ***'s account, this has been blocked due to non payment so they are not able to stay until the account is brought current
11-10-@ 3: {mediator left voice mail and email with consumer asking to call and discuss}11-16- I only have a few minutes to talk as I work in manufacturing and have a short lunch Well, they promise one thing with the salespersons then cover themselves with the paperworkWe tried using what they provided on a Florida vacation, but were told not enough points; we don't get discounts on flights and hotels as promised We were told they would provide a big suite for our large family vacation in Branson - then, found out all they would provide is a one BR unitAlright, I will fax you a copy of the Agreement I signedI wish the Attorney General's office would do somethingWe spent $22,before this ordeal one time on a family vacation and when this came along we thought for the same price we'll have more options on where to go and get more years out of the $22,All he put in his replies was a weak excuse claiming how he was showing us how the points work - we already knew how they workI would like to start something online so everyone could see this and what they doOh, I'll look at Revdex.com website and see the complaintsWould love to file a class actionCan we get contact information on those who filed a Revdex.com complaint so we can try and start a class action?02/01/ Thanks for the information you left in the voice mail that he is going to cancel the contract and refund us $22, This is what should be doneWe are excited to hear this, but, agree with you that we should remain cautious until we get the checkI will keep you updated on the correspondence we get from themThanks so much {emailed her a copy of ***'s email to me}02/02/O.k, thanks for letting me know I will be getting a letter from the Revdex.com that the complaint will be closed, but, if he does not do what he promised I can reopen itI'll give it about six weeks to get the check and have it clear with our bankI might have my attorney look over the documents he wants us to sign before he sends the check Again, thanks so very much and I will let you know what eventually happens
Initial Business Response / [redacted] (1000, 9, 2015/06/12) */ We are very sorry that our owner has a trouble making reservationsI spoke with [redacted] and gave her my number and she will be making her reservations directly through me and I will get her the dates that she needsCustomer is happy Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by the Manager of Nantucket who gave me his phone number and name and said I would be able to make my reservations directly through him in the futureAs we just returned from Branson, it will be next summer before we are able to go againI will keep you informed, but he was a very nice man and I trust he will keep his word and we will get to stay at "our" resort and use "our" timeshare there in the futureI do accept their response and the Manager there was very, very apologeticI feel he is a man of his wordIf not, I will report back to you next year! Thank you
Initial Business Response / [redacted] (1000, 8, 2017/05/06) */ Spoke with Mrs [redacted] today Saturday May 6th, and agreed to cancel contractA mutual release will be sent out and once it is signed and returned the contract with Branson's Nantucket will be cancelled Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) The mutual release contract was not received, and the business has not returned my calls Final Business Response / [redacted] (4000, 25, 2017/06/24) */ I have received the signed Mutual Release back from Mrs [redacted] It has been sent to our corporate office for final signatureAs soon as this is signed then a copy of this release will be mailed out to Mrs [redacted] by next week Final Consumer Response / [redacted] (4200, 27, 2017/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is weeks now since I mailed the Mutual Release back with my signatureI will accept this business' proposed resolution when they send me back a copy with their signature on it
I have reviewed Mr [redacted] 's complaint as well as their signed contractBack in April they wrote a letter to Branson's Nantucket and we responded days later addressing the issues that they were having at that timeOne issue is that they state they would easily be able to make reservationsI have heard that a few times this year and have done some investigating on this end and found that RCI was renting out our inventory instead of using it for our ownersSo have taken RCI out of the equation when making reservations back to Branson's NantucketSince then more construction has been completed so there will be more inventory added to the inventory already in placeSo I do not believe that availability will be an issue any longer I will address each fact/lie that he states within this complaintThe Owners Acknowledgement outlines the other fees such as the RCI Platinum membership is $The first year paid for by Branson's NantucketThe exchange fees with RCI for a reservation 7-days in lengthYou are able to book a reservation year roundThey are not limited to a certain time of the yearThe benefits with RCI include the 10,point or less reservation which can be utilized by making a reservation days or less prior to check inThere are Platinum Extra Vacations that can be booked up to a year in advanceThe extra vacations can be paid with credit card instead of using any pointsThese are additional options that the owners receives as RCI membersBranson's Nantucket has outlined the maintenance fees multiple times within the contract and the additional paperwork signedThe maintenance fees are outlined on the first page of the contract as well as the in the Purchaser's Understanding that the owners signed and initialedThe maintenance fees at Branson's Nantucket have not increased since And even with the [redacted] 's upgrade, the maintenance fees have remained at $
Initial Business Response / [redacted] (1000, 6, 2015/10/10) */ I checked the contract for Ms [redacted] and they purchased a bedroom unitI do not have a bedroom unit on property.I will do everything possible to make them happy but expecting a bedroom unit when a bedroom is what was purchased is not a reasonable expectation Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were NEVER told we were purchasing a "two bedroom unit." As stated, we were told we could use up to a 10-bedroom unitAt this point, we want our money refunded because of fraud Final Business Response / [redacted] (1000, 21, 2015/12/21) */ A check in the amount of $16,was sent out on Monday 12/21/Customer agreed that this resolves the above complaint Final Consumer Response / [redacted] (2000, 23, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: Last contact they could not show us anything that was sold to usThey have broke off communication Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ I spoke with Mr [redacted] today and apologized for the experience she had at Branson's NantucketAs a owner at Branson's Nantucket we want every trip to be an enjoyable experienceI told Mr [redacted] the program they were looking to go into for $will be done for them at no chargeThis paperwork will be sent out to them Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have made promises in the past and have lied about what they were going to doWhen we get the paperwork (if we do) we will have our lawyer look at it and see if it is validIf it is, we will not proceed any further with our complaint Final Business Response / [redacted] (4000, 14, 2015/12/21) */ I sent a package off to the [redacted] 's that had a letter of apology from the salesman and an addendum giving them enrollment in the rental program at no costI spoke with the [redacted] 's again today 12/19/and they requested some additional documentation concerning amenities and the starting date of the rental program
Mr [redacted] was brought in on a complimentary stay for an owner updateOn that owner update, he upgraded his existing contract from a one bedroom unit to a bedroom unitAt that time he applied for a Barclay Mastercard and was approved for $8,At the closing he signed the credit card receipt showing that the $8,was charged on the cardI have attached the copy of the receipt for your reviewWe can not open a line of credit without his signatureWith this upgrade, he was entered into the Management Sponsored Rental ProgramOn the form that he initialed and signed it states that the next opportunity for rental benefits will start in I have attached a copy for your review of this as wellAs far as the maintenance fees go, Mr [redacted] did pay maintenance fees on his original contract in the amount of $When he upgraded his maintenance fees changed to $We gave him a credit off his maintenance fees on his upgradeSo the full amount was not due to himThe maintenance fee amount on the contract also states the maintenance fee amountThis was disclosed to Mr [redacted] Furthermore, Mr [redacted] was given an addendum that guarantees a one week stay at Branson's Nantucket for 10,points in a bedroom unitI know previously we have had several owners state that they are not able to make reservationsAs of October 1, Branson's Nantucket has taken over the current reservation systemWe firmly believe that quality customer service and ease in making reservations plays an important role in the ownership at Branson's NantucketSo going forward all reservations will go through our reservation department directlyI believe this will solve any issues going forward A letter was mailed out to all owners explaining this new changeOur reservation department is strictly for our owners only and has not been open for the public however, anyone that has RCI as their exchange company may book into Branson's Nantucket through RCIWith that being said, Branson's Nantucket does not find any merit to cancel the contract and will not be issuing a refundI would suggest that Mr [redacted] contact our reservation department when he is ready to make some reservations
Complaint: [redacted] I am rejecting this response because: All the services that were promised and sold to usAre not available as discussed and promisedThey took our money and do not intend to deliver anything of value in returnIt is all a big scam, ripping people off and putting them in debt Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 14, 2015/05/05) */ I struggle with this complaintWe first receiving letters from this customer in February 2015.This customer purchased in so six years later he decides hes unhappy and uses words like fraudFor some reason this customer has decided they no longer want the purchase and are just saying anything to accomplish that Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) RE: Branson's Nantucket Resort Dear Sir/Madam: Please be advised that I have requested to cancel our ownership with Branson Nantucket's Resort and received no response to my letters we have mailed CERTIFIED MAILWe have owned the Timeshare for years and have never used the Timeshare onceResponse to the "FRAUD" claims, we have never stated fraud, my affidavit stated we were tricked and lied to in order for us to sign the contract with Branson's Nantucket ResortWe wanted to get out of the contract since day 1, which we tried to cancel and we were pushed past the rescission periodWhen my husband and I purchased the timeshare in 2009, we were told we would be able to get rid of the Timeshare if we wanted to sell or rent for a profit, since then we have tried with resale companies, and you can ONLY imagine how that turned outThird, we were told that there was a small maintenance fee, which was understandableAt the time, it was around [redacted] our first year of having the timeshare, now after years it is [redacted] (the Bureau of Labor Statistics CPI Inflation Index would put it at [redacted] We are dissatisfied with the timeshare for many reasons, however at this juncture, we would just request to deedback the timeshare to Branson's Nantucket to be relieved of this debt associated with our contract Thank you for your time and attention Sincerely [redacted] ***, Final Business Response / [redacted] (4000, 24, 2015/05/29) */ We acknowledge the letters sent by Mr [redacted] by certified mail again its six years after his purchaseWe do feel this complaint is based on nothing more than a customer deciding after years he just doesn't want it any moreWe want happy owners at our resort and I feel Mr [redacted] latest response is honest and finally to the point of the real problem he simply doesn't want it nowI will contact our legal department first thing this morning Friday May 29, and will find out what it will take to get Mr [redacted] out of his obligation and the property back to usI will contact Mr [redacted] directly this afternoon with our options and will report the results back to the Revdex.com
We have spoke with Mrs [redacted] several times in great length.We are still in communication with Mrs [redacted] going over how this product works and explained the difference on extra weeks, last call weeksWe have pulled up exact information on the *** website to show Mrs [redacted] about the cruise information that she was requesting This product will work as it was intended to doWe will continue to work with Mrs [redacted] to make her feel happy with her purchase
On August 23, I met with Mrand Mrs [redacted] We discussed their issues and decided that it would in their best interest to cancel their contract with Branson's NantucketWhile they were in the office, the signed the appropriate paperwork to terminate the contractWithin days, Branson's Nantucket will refund the full amount paid to Branson's NantucketOwners were sent home with a copy of the ReleaseThis contact has been cancelled and resolved
Initial Business Response / [redacted] (1000, 9, 2015/08/13) */ I spoke with Elizabeth this morning (08/13/2015) I believe there is nothing more than a misunderstanding on how the program worksI found out the areas that she is having issues with I am going through Elizabeth's purchase and we are scheduled to talk again tomorrow morningI believe we will be able to show our owners how the program works and meet their expectations Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/11/09) */ You never sent me any letter in regards to this caseI think it is [redacted] that the ripped off consumer has to be the one to constantly follow upThat's what your job is supposed to beI might just contact the newspaper or tv and let them know what a fraud you all are!!!!! Final Business Response / [redacted] (4000, 26, 2015/11/19) */ There was a letter sentI will resend it with a signature requiredThe days per year the owner understood they were to receive will be honored for the amount of points that they understood at time of saleThe reservations to stay at Nantucket for their days will be made directly through usThe first reservation will be made through me the owner services department will handle future reservations their contact information will be included in letterI will include my direct number so they can reach me directlyThere will be no requirements on booking out a year and no booking dead lines anything under days can be difficult during peak seasons Final Consumer Response / [redacted] (4200, 28, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) If I actually receive this supposed letter I will attempt to call owner services again for booking, but let it be known I have never received a letter and have tried contacting management and owner services over times in a two month period of timeBuyers beware!
I called and spoke with [redacted] in regard to her complaintShe was having troubles making reservations through ***I have set a time with her that the head of my customer services department is going to call her and go over the reservation system with her and try to get her a reservation she was looking to book in OctoberThis is not resolved as of now but will continue to be in contact with Mrs*** [redacted] President Branson's Nantucket & Branson Travel Group [redacted] Branson, MO
Initial Business Response / [redacted] (1000, 9, 2016/11/18) */ Have spoken to Mr [redacted] and he wasn't really interested in discussing any options and the call ended because I found it impossible to talk with himI called back today and spoke with Mrs [redacted] and she explained that Mr [redacted] was in the deer woods and would be tough to catch himI have a settlement offer and will continue to try and catch him and will follow up with the Revdex.com if we are able to come to an agreement Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/12/02) */ Revdex.com COMMENT: Consumer called and stated he had been speaking with the company and they worked some things out, but he is waiting for the things they worked out to happen
Complaint: [redacted] I am rejecting this response because:In regards to the conversation, I had with a person who introduced himself as [redacted] on April 28, [redacted] misrepresented himself and told me he was the owner of Nantucket Resorts, which I later found out was untrueHe asked me if I was working with a company who is assisting me in writing my lettersI explained to him that I am years old and I do get assistance from someone who simply takes the information I provide and helps me explain my situation in a letterHe immediately told me that I need to fire this company, otherwise, he was unable to help meIt is unfortunate that Nantucket refuses to help me and is unable to work with me because I am getting a little help due to my ageWhy does it matter who writes my letters and why am I being threatened over it? I do not understand why this should influence the assistance I desperately need tom Nantucket in getting my contract canceledSincerely, [redacted]
Initial Business Response / [redacted] (1000, 7, 2016/03/29) */ I spoke with Mr [redacted] Monday 03/28/Mr [redacted] expressed his desire to sell his property back to usI explained that we are still in devolopment and are not purchasing back at this timeHe is going to explore the possibility of selling on the private marketIt is my goal to make this work for him that he will decide to keep his purchaseI have put together a program that will allow the [redacted] 's to travel to Branson's Nantucket without using points and a transfer fee
Initial Business Response / [redacted] (1000, 6, 2017/02/07) */ I have tried to contact [redacted] I have been unable to reach her so my response will be going out in the mail todayFor the first issue of buying back the property, we are currently still under construction as common with industry standards we do not have a buy back program in place at this time Second issue, unable to book at the resort in [redacted] will be able to make her reservations for directly through Branson's Nantucket bypassing [redacted] entirelyA return envelope will be included in the packet sent out to [redacted] at that time she can request the dates for and mail back and her reservations will be made immediately Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Today is the 15th of February, I still have not received a packet from Branson NantucketAccording to Branson Nantucket it was mailed on the 7thSo at this time I still am unable to accept their response Final Business Response / [redacted] (4000, 16, 2017/03/06) */ Talked to [redacted] Wednesday March 1st her reservations have been made complaint resolved Final Consumer Response / [redacted] (2000, 18, 2017/03/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I still have not received my reservations, however I'm putting my faith in mankind that they will do the right thing
Initial Business Response / [redacted] (1000, 5, 2016/04/25) */ The reason they were here longer than minutes was because they decided to purchaseIf not for that they would have made it to their show in timeAny time extra gifting is given because of a purchase if that purchase is cancelled so is all gifting associatedBecause we do our best to satisfy all who visit Branson's Nantucket we put the $back on their credit card today Monday 04/25/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They lied....the salesman [redacted] had not even "finished" and hadn't even had his manager present the contracts when we informed them we needed to leaveThey were still "waiting" to see what they would offer for our existing timeshares...it was at THIS time [redacted] stated if we stayed he would have no trouble getting us tickets for the later show
I have reviewed the complaint from [redacted] & [redacted] as well as the signed contracts that are on fileThe original purchase for these owners was in May and then upgraded in April [redacted] is not the sales representative on this contract but the closing officer that went over the contracts with [redacted] and [redacted] and had them signThis contract can be passed on to their children if that is what they decide to doOnce paid in full this property will be deeded in [redacted] and [redacted] ***'s nameHowever this can be switched at any timeWe have several owners that transfer the ownership into their children's name [redacted] and [redacted] were placed into the rental program with their upgrade in April According to the signed Rental Program the next opportunity for rental benefits will not begin until as the units need to be rented out prior to being paid on the rentalI do not show that [redacted] nor [redacted] called to make reservations in June of this yearTheir account has been past due since March of and if they would have called they would have been sent over to our collections department to set up payment arrangementsIf they booked a stay with [redacted] and was able to get something booked that is good newsAt this time their account is blocked due to non paymentBranson's Nantucket does have a buyback program, however at this time we are not exercising that right as we are still under construction and still buildingOnce the construction is complete then we will begin this processThis has been the policy from the beginningAs of October 1, Branson's Nantucket has started a reservation department and now managers our owners points internallyA letter was sent out explaining this processNow that we have full access to manage the owners points we will have more availability and flexibility to manage our unitsSince we have started this process it has been helpful to our owners as we have a staff that has full knowledge of our resort and what would work best for the owners requestHowever, as far as [redacted] and ***'s account, this has been blocked due to non payment so they are not able to stay until the account is brought current
11-10-@ 3: {mediator left voice mail and email with consumer asking to call and discuss}11-16- I only have a few minutes to talk as I work in manufacturing and have a short lunch Well, they promise one thing with the salespersons then cover themselves with the paperworkWe tried using what they provided on a Florida vacation, but were told not enough points; we don't get discounts on flights and hotels as promised We were told they would provide a big suite for our large family vacation in Branson - then, found out all they would provide is a one BR unitAlright, I will fax you a copy of the Agreement I signedI wish the Attorney General's office would do somethingWe spent $22,before this ordeal one time on a family vacation and when this came along we thought for the same price we'll have more options on where to go and get more years out of the $22,All he put in his replies was a weak excuse claiming how he was showing us how the points work - we already knew how they workI would like to start something online so everyone could see this and what they doOh, I'll look at Revdex.com website and see the complaintsWould love to file a class actionCan we get contact information on those who filed a Revdex.com complaint so we can try and start a class action?02/01/ Thanks for the information you left in the voice mail that he is going to cancel the contract and refund us $22, This is what should be doneWe are excited to hear this, but, agree with you that we should remain cautious until we get the checkI will keep you updated on the correspondence we get from themThanks so much {emailed her a copy of ***'s email to me}02/02/O.k, thanks for letting me know I will be getting a letter from the Revdex.com that the complaint will be closed, but, if he does not do what he promised I can reopen itI'll give it about six weeks to get the check and have it clear with our bankI might have my attorney look over the documents he wants us to sign before he sends the check Again, thanks so very much and I will let you know what eventually happens
Initial Business Response / [redacted] (1000, 9, 2015/06/12) */ We are very sorry that our owner has a trouble making reservationsI spoke with [redacted] and gave her my number and she will be making her reservations directly through me and I will get her the dates that she needsCustomer is happy Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by the Manager of Nantucket who gave me his phone number and name and said I would be able to make my reservations directly through him in the futureAs we just returned from Branson, it will be next summer before we are able to go againI will keep you informed, but he was a very nice man and I trust he will keep his word and we will get to stay at "our" resort and use "our" timeshare there in the futureI do accept their response and the Manager there was very, very apologeticI feel he is a man of his wordIf not, I will report back to you next year! Thank you
Initial Business Response / [redacted] (1000, 8, 2017/05/06) */ Spoke with Mrs [redacted] today Saturday May 6th, and agreed to cancel contractA mutual release will be sent out and once it is signed and returned the contract with Branson's Nantucket will be cancelled Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) The mutual release contract was not received, and the business has not returned my calls Final Business Response / [redacted] (4000, 25, 2017/06/24) */ I have received the signed Mutual Release back from Mrs [redacted] It has been sent to our corporate office for final signatureAs soon as this is signed then a copy of this release will be mailed out to Mrs [redacted] by next week Final Consumer Response / [redacted] (4200, 27, 2017/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is weeks now since I mailed the Mutual Release back with my signatureI will accept this business' proposed resolution when they send me back a copy with their signature on it
I have reviewed Mr [redacted] 's complaint as well as their signed contractBack in April they wrote a letter to Branson's Nantucket and we responded days later addressing the issues that they were having at that timeOne issue is that they state they would easily be able to make reservationsI have heard that a few times this year and have done some investigating on this end and found that RCI was renting out our inventory instead of using it for our ownersSo have taken RCI out of the equation when making reservations back to Branson's NantucketSince then more construction has been completed so there will be more inventory added to the inventory already in placeSo I do not believe that availability will be an issue any longer I will address each fact/lie that he states within this complaintThe Owners Acknowledgement outlines the other fees such as the RCI Platinum membership is $The first year paid for by Branson's NantucketThe exchange fees with RCI for a reservation 7-days in lengthYou are able to book a reservation year roundThey are not limited to a certain time of the yearThe benefits with RCI include the 10,point or less reservation which can be utilized by making a reservation days or less prior to check inThere are Platinum Extra Vacations that can be booked up to a year in advanceThe extra vacations can be paid with credit card instead of using any pointsThese are additional options that the owners receives as RCI membersBranson's Nantucket has outlined the maintenance fees multiple times within the contract and the additional paperwork signedThe maintenance fees are outlined on the first page of the contract as well as the in the Purchaser's Understanding that the owners signed and initialedThe maintenance fees at Branson's Nantucket have not increased since And even with the [redacted] 's upgrade, the maintenance fees have remained at $
Initial Business Response / [redacted] (1000, 6, 2015/10/10) */ I checked the contract for Ms [redacted] and they purchased a bedroom unitI do not have a bedroom unit on property.I will do everything possible to make them happy but expecting a bedroom unit when a bedroom is what was purchased is not a reasonable expectation Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were NEVER told we were purchasing a "two bedroom unit." As stated, we were told we could use up to a 10-bedroom unitAt this point, we want our money refunded because of fraud Final Business Response / [redacted] (1000, 21, 2015/12/21) */ A check in the amount of $16,was sent out on Monday 12/21/Customer agreed that this resolves the above complaint Final Consumer Response / [redacted] (2000, 23, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: Last contact they could not show us anything that was sold to usThey have broke off communication Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ I spoke with Mr [redacted] today and apologized for the experience she had at Branson's NantucketAs a owner at Branson's Nantucket we want every trip to be an enjoyable experienceI told Mr [redacted] the program they were looking to go into for $will be done for them at no chargeThis paperwork will be sent out to them Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have made promises in the past and have lied about what they were going to doWhen we get the paperwork (if we do) we will have our lawyer look at it and see if it is validIf it is, we will not proceed any further with our complaint Final Business Response / [redacted] (4000, 14, 2015/12/21) */ I sent a package off to the [redacted] 's that had a letter of apology from the salesman and an addendum giving them enrollment in the rental program at no costI spoke with the [redacted] 's again today 12/19/and they requested some additional documentation concerning amenities and the starting date of the rental program
Mr [redacted] was brought in on a complimentary stay for an owner updateOn that owner update, he upgraded his existing contract from a one bedroom unit to a bedroom unitAt that time he applied for a Barclay Mastercard and was approved for $8,At the closing he signed the credit card receipt showing that the $8,was charged on the cardI have attached the copy of the receipt for your reviewWe can not open a line of credit without his signatureWith this upgrade, he was entered into the Management Sponsored Rental ProgramOn the form that he initialed and signed it states that the next opportunity for rental benefits will start in I have attached a copy for your review of this as wellAs far as the maintenance fees go, Mr [redacted] did pay maintenance fees on his original contract in the amount of $When he upgraded his maintenance fees changed to $We gave him a credit off his maintenance fees on his upgradeSo the full amount was not due to himThe maintenance fee amount on the contract also states the maintenance fee amountThis was disclosed to Mr [redacted] Furthermore, Mr [redacted] was given an addendum that guarantees a one week stay at Branson's Nantucket for 10,points in a bedroom unitI know previously we have had several owners state that they are not able to make reservationsAs of October 1, Branson's Nantucket has taken over the current reservation systemWe firmly believe that quality customer service and ease in making reservations plays an important role in the ownership at Branson's NantucketSo going forward all reservations will go through our reservation department directlyI believe this will solve any issues going forward A letter was mailed out to all owners explaining this new changeOur reservation department is strictly for our owners only and has not been open for the public however, anyone that has RCI as their exchange company may book into Branson's Nantucket through RCIWith that being said, Branson's Nantucket does not find any merit to cancel the contract and will not be issuing a refundI would suggest that Mr [redacted] contact our reservation department when he is ready to make some reservations
Complaint: [redacted] I am rejecting this response because: All the services that were promised and sold to usAre not available as discussed and promisedThey took our money and do not intend to deliver anything of value in returnIt is all a big scam, ripping people off and putting them in debt Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 14, 2015/05/05) */ I struggle with this complaintWe first receiving letters from this customer in February 2015.This customer purchased in so six years later he decides hes unhappy and uses words like fraudFor some reason this customer has decided they no longer want the purchase and are just saying anything to accomplish that Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) RE: Branson's Nantucket Resort Dear Sir/Madam: Please be advised that I have requested to cancel our ownership with Branson Nantucket's Resort and received no response to my letters we have mailed CERTIFIED MAILWe have owned the Timeshare for years and have never used the Timeshare onceResponse to the "FRAUD" claims, we have never stated fraud, my affidavit stated we were tricked and lied to in order for us to sign the contract with Branson's Nantucket ResortWe wanted to get out of the contract since day 1, which we tried to cancel and we were pushed past the rescission periodWhen my husband and I purchased the timeshare in 2009, we were told we would be able to get rid of the Timeshare if we wanted to sell or rent for a profit, since then we have tried with resale companies, and you can ONLY imagine how that turned outThird, we were told that there was a small maintenance fee, which was understandableAt the time, it was around [redacted] our first year of having the timeshare, now after years it is [redacted] (the Bureau of Labor Statistics CPI Inflation Index would put it at [redacted] We are dissatisfied with the timeshare for many reasons, however at this juncture, we would just request to deedback the timeshare to Branson's Nantucket to be relieved of this debt associated with our contract Thank you for your time and attention Sincerely [redacted] ***, Final Business Response / [redacted] (4000, 24, 2015/05/29) */ We acknowledge the letters sent by Mr [redacted] by certified mail again its six years after his purchaseWe do feel this complaint is based on nothing more than a customer deciding after years he just doesn't want it any moreWe want happy owners at our resort and I feel Mr [redacted] latest response is honest and finally to the point of the real problem he simply doesn't want it nowI will contact our legal department first thing this morning Friday May 29, and will find out what it will take to get Mr [redacted] out of his obligation and the property back to usI will contact Mr [redacted] directly this afternoon with our options and will report the results back to the Revdex.com
We have spoke with Mrs [redacted] several times in great length.We are still in communication with Mrs [redacted] going over how this product works and explained the difference on extra weeks, last call weeksWe have pulled up exact information on the *** website to show Mrs [redacted] about the cruise information that she was requesting This product will work as it was intended to doWe will continue to work with Mrs [redacted] to make her feel happy with her purchase
On August 23, I met with Mrand Mrs [redacted] We discussed their issues and decided that it would in their best interest to cancel their contract with Branson's NantucketWhile they were in the office, the signed the appropriate paperwork to terminate the contractWithin days, Branson's Nantucket will refund the full amount paid to Branson's NantucketOwners were sent home with a copy of the ReleaseThis contact has been cancelled and resolved
Initial Business Response / [redacted] (1000, 9, 2015/08/13) */ I spoke with Elizabeth this morning (08/13/2015) I believe there is nothing more than a misunderstanding on how the program worksI found out the areas that she is having issues with I am going through Elizabeth's purchase and we are scheduled to talk again tomorrow morningI believe we will be able to show our owners how the program works and meet their expectations Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/11/09) */ You never sent me any letter in regards to this caseI think it is [redacted] that the ripped off consumer has to be the one to constantly follow upThat's what your job is supposed to beI might just contact the newspaper or tv and let them know what a fraud you all are!!!!! Final Business Response / [redacted] (4000, 26, 2015/11/19) */ There was a letter sentI will resend it with a signature requiredThe days per year the owner understood they were to receive will be honored for the amount of points that they understood at time of saleThe reservations to stay at Nantucket for their days will be made directly through usThe first reservation will be made through me the owner services department will handle future reservations their contact information will be included in letterI will include my direct number so they can reach me directlyThere will be no requirements on booking out a year and no booking dead lines anything under days can be difficult during peak seasons Final Consumer Response / [redacted] (4200, 28, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) If I actually receive this supposed letter I will attempt to call owner services again for booking, but let it be known I have never received a letter and have tried contacting management and owner services over times in a two month period of timeBuyers beware!