Tell I have reviewed the owners complaint, attached documents as well as their signed contract. They can travel whenever and wherever they choose as long as there is enough points in their account. RCI offers several different programs such as Last Call weeks that actually can be paid for instead of using your points or they have Extra Vacations that can be 45 days or less for 10,000 point reservations. This is a benefit of being an RCI member. They receive all the benefits that are listed within their Platinum Charter (which was included as an attachment).Branson's Nantucket has handled the transfer of their property. At the time of sale they filled out paperwork to a third party company, Mid-West Transfer to take care of transferring the property out of their name. This was the company that we were working with at the time to get our owners out of the property. The $499 that was quoted at the time of sale was the price that Mid-West Transfer had quoted to us directly to be able to get them out of their Hot Springs property. This was not a fee set by us directly. Branson's Nantucket gave them a credit for this property off of their purchase price. At this time I believe the transfer has been completed as they were told it would be. As far as the availability, I believe that has changed as these owners purchased in 2013 and since then we have had several more houses being constructed. Up until that point our availability was limited at Branson's Nantucket. We use a different set of inventory when offered a complementary 3 night stay. These units are generally in a one bedroom unit with multiple stairs. They would not be staying in a 2 bedroom unit like the [redacted] 's purchased. The 2 bedroom unit that was purchased holds a point value with RCI. Even though the season for that unit is specified as Yellow, does not mean that they only have to travel in January and February. This is where the benefits of RCI come into play as stated above so those owners with a lower point total may still travel whenever and wherever they choose. The high rise tower is still being worked on and should be completed within the next 6-7 months. At no place in time was there a written time frame for tower. Being it is a 10 story tower, there is a lot that goes into this from the concrete slab to the red steel that was shipped in special for this project to the siding on building itself. The construction of this building began a few years and is almost complete. So to say that nothing has been built would be false. Furthermore, since 2013 there has been 2 whole rows of homes completed as well. At this time I do not believe that Branson's Nantucket has misrepresented this contract and would encourage the [redacted] 's to call and speak with our customer service department to see about setting up reservations. Starting in October 1st Branson's Nantucket will be making reservations for our resort directly.
Initial Business Response / [redacted] (1000, 9, 2016/11/26) */ I contacted Mr [redacted] to try and resolve his issues and he said he couldn't talk to me because he hired an attorneyAll closings are recorded so I pulled the recording and it shows each and every statement in the above complaint as untrue They were not rushed it was a lengthy close they asked a lot of questions which is good and the closing officer took time to answer each oneIt shows that they were fully aware of the credit card they applied for and the cancellation policy which is simply Missouri State Law
I have received and reviewed the complaint from Mr [redacted] At the time of sale, November 8, 2016, Mr [redacted] completed paperwork to relieve himself of his existing [redacted] propertyBranson's Nantucket uses a 3rd party company for the completion of these trade insThe paperwork clearly states that Branson's Nantucket has only referred them for cancelling the contract of their current timeshare At no time did the sales rep state that Mr [redacted] would not have to pay [redacted] feesThe attached acknowledgement that Mr [redacted] initialed and signed clearly states that we pay for the first year and then after the first year, the owner is responsible for the renewal feesSo the fees are disclosedMr [redacted] was sent home with all the signed documents as wellBranson's Nantucket does have a buy back programHowever at this time we are not exercising that right as we are still building and the resort is under constructionSo this statement is trueI have reviewed all the signed contracts and do not see where the sales rep has altered the incomeOther than on the credit application there is no place to input the incomeThe credit app that we have one file simply states "Retired"Some time in April we received a letter from Mr [redacted] similar to this complaintOn April 18, I contacted Mr [redacted] in regard to his letterAt that time Mr [redacted] informed me that he went through another company to try and get out of Branson's NantucketI explained to him that I had not heard anything from this other company on his behalf and I suggested that he try and get his money back from that companyI stated that once he does that to call me back and I would work with him to get out of his existing property hereI let him know that I was unable to work with him until the other company was out of the pictureI in no way threatened him or refused to help himThat is not the way that I do businessI contacted him to try and help him
We've had our concerns but held out hopeIt's now obvious that we, as well as other people, were lied to and misled regarding the Nantucket Rental ProgramWe advise anyone considering a purchase with Nantucket to proceed with cautionIn May 2014, we attended a promotional weekend tour of Branson's NantucketWe purchased their smallest package and weren't displeased with that packageIn November 2015, we received a call asking if we would like to attend our "complimentary stay as owners for our update." They wanted to show us the new clubhouse and see the improvements and to make sure we were using our [redacted] program to its fullestIt was meant to last no longer than an hourThey didn't even get to us until minutes into the hour and then the update turned into a fusales pitch, lasting for several hoursThe sales guy wanted us to upgrade, which we explained that we didn't want or need as we were happy with the current package that we hadIt was then explained that we actually "owned" a physical condo and what if we could upgrade and actually have our costs covered and even make a profit through their rental programBut we could only do this if we upgradedAfter showing us blueprints of our condo, they told us that we'd receive a check of $each year in January, beginning in 2017, and that this would benefit all parties, as when people stayed on-site, they were happier and more apt to buyHe said it would work out cheaper than putting people up at [redacted] and Nantucket would pay the owners the difference for allowing them to rent out their condoThey said that they needed to have a minimum amount of people to agree by a certain date in December in order to make the program legal and that only owners in a specific building qualified for the upgradeSince then, we've heard of other accounts of people who were told a similar story as well as a complaint written by a former employee that explains every single detail we were told as fraudWe found the reports here: [redacted] When we contacted Branson's Nantucket with our concerns, we were told this was written by a disgruntled former employee who no longer worked there and that rip-off report was a "scandalous website." Even if it was written by a disgruntled employee, it doesn't mean that it isn't true, especially when everything he writes is exactly what we were told, and then we find a report written by other owners here on the Revdex.com site, dated in May The complaint dated in May is similar to the experience that we had, verbatimWhether their salesman was dishonest or honest, people were obviously misled in order to coerce them to sign and upgradeWe spoke with someone at Nantucket in August of who told us that we would receive money in but that the only requirement woud be that we would receive it by the end of In December 2017, we contacted Branson's Nantucket again and were told to speak with ***We have called and left messages times in the last month, and each time, we're told that they will have [redacted] call us first thing the next morningIt's been a month since we called in December, and we've received nothingWe are owners, and yet no one is available to answer our questions and let us know what's going onWhen we called again to share our concerns with customer service, we were advised to write a letter of complaint regarding [redacted] and to send it to corporateThat's simply not a viable solution to getting our questions answered and is a terrible customer service provided to owners
Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ First of all this program was in effect at the time of purchase and is still in effect and the [redacted] were given the first $up frontIt is true that the owners must be present when family members staySince Mr [redacted] feels that was not the case when he purchased I will add an addendum to his contract allowing his family to use the discounted pricesMr [redacted] stated ( And the rooms are only accessable as availability dictates) this would go without saying if the resort is full you cannot make a reservationIf Mr [redacted] would like to call the resort and ask for me I will personally handle his future vacations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the responseI was assigned a person at the resort to help with bookingsI have since been told she is no longer with the resortMeaning I have no one working to help book vacationsAlso I asked to be considered for the Program of deffered stays and was told that there was no such programI have personally visited with the resort director multiple times and have not gotten resolution to the issueTheir response was "for more money we can cancel your ownership"If this program of Developers Deffered Stays is still in effect, sign me up! at least this way I can get a little of my $30,back! I assure you they will not because it was a lie to get me to swallow the "upgrade" hookHow about some phone numbers and names of those folks who ARE getting the payments from the deffered program? There was NEVER any intention of mailing checks to me or anyone else for this "so called" programIt is deceptive and unethicalI do plan to follow up with the resort in an ongoing effort to recover my investment Final Business Response / [redacted] (4000, 9, 2015/10/10) */ Again the program has not been discontinued and the new contact person to help with their travel arrangements is Amanda [redacted] ext ***
Initial Business Response / [redacted] (1000, 8, 2017/03/17) */ The ***'s are in the rental program and are eligible for monies in This is March at no time were they told that checks would be issued in JanuaryThe rental program was not the reason for their purchase and it states clearly that there was not a guarantee that is why we gave a credit off the purchase price for the 1st yearWith that said the program is doing well and the ***'s can expect a check in Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/03/17) */ I spoke with [redacted] a few minutesHe was rude and talked down to meHe got mad and didn't allow me to talkHe was about to hang up on me when I asked him his last nameThen he told me he had recorded the conversationWhen I stated that how was he recording my conversation when he had not informed me before handHe then told me that he had just startedSummary: I was told lies by the salesman and I am being held to verbiage in the contract that was not explainedHe informed me that there is no guarantee for the rental monies but the salesman stated guarantee 6,dollars every January 1stAt this time [redacted] is having a lot of calls about the money and now he is saying he will be sending out checks with mimmaybe in the summerStill no guaranteeThis man is a rude person and feels he can get away with thisI need someone to let me know what I can do about this contractI don't want to keep making payments of a year on a contract I entered into fraudulentlyPlease don't close this out based on his responseHe has to make the decision and he can find any reason to never make paymentsIf he pays this year there is no guarantee he will pay next year and he states that the contract says that but that is not what buyers were told in the sales meeting Final Business Response / [redacted] (4000, 44, 2017/05/25) */ We are cancelling the upgraded contract as well as the balance due of $16,We will be reinstating the original contract and showing it as paid in full and start the deeding processThis complaint is resolved Final Consumer Response / [redacted] (2000, 46, 2017/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Contract and debt was cancelled and original contract reinstated and paid in fullSatisfied
Initial Business Response / [redacted] (1000, 9, 2015/10/23) */ The contract states years from from the time the contract is paid in fullAs far as the the additional trip I would be happy to provide them with the Hawaii certificate Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, Branson's Nantucket fails to respond to our complaint regarding the fact that they changed their ownership/reservation system to a point-based program, which left us unable to utilize our interest in the resort as we have no "points" and were unable to reserve our week by using our deed Second, the contract DOES NOT state two years from the time the contract is paid in fullSection of our contract states, "The exact date of Closing shall be as determined by Seller, but shall be no later than twenty four (24) months from the Effective Date of this Contract." Branson's Nantucket also fails to respond to the fact that they ignored our written notice of their defaultSection of our contract states "If Seller defaults in any of its promises or fails to perform any of its duties under this Contract, then Purchaser(s) shall give Seller written notice of such default, and, if within ten (10) days from receipt of such notice, Seller fails to commence action that would cure the default within a reasonable period of time, Purchaser(s) shall have all remedies permitted by law..." We followed the terms of the contract pertaining to notifying Branson's Nantucket of its breachBranson's Nantucket clearly doesn't live up to its end of their "bargains." Final Business Response / [redacted] (4000, 18, 2015/11/09) */ Our change to points in no way affects their ownership at NantucketThe company that books the weeks is Holiday Systems International and that company is still in business and we still accept vacation reservations from them and if the customer would like to contact us directly we can facilitate their reservation through our reservation systemWe do not deed the property until the customer has satisfied their financial obligation
Initial Business Response / [redacted] (1000, 5, 2017/02/14) */ Spoke with owner on phone offered mutual release to release them from the contract and all financial obligationsOnce we receive the signed mutual release a refund will be issued Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) We appreciate and accept the response that was told to us by Mr [redacted] We received the Mutual Release and have returned itWe are now awaiting the credit once they have processed the Release
Initial Business Response / [redacted] (1000, 5, 2016/10/11) */ I will contact the customer this complaint does not make sinceIt is true they have days to cancel but they did not cancelThe [redacted] purchased 08/11/and made payments up to 10/01/so this contract is still active
I have reviewed the owners complaint, attached documents as well as their signed contractThey can travel whenever and wherever they choose as long as there is enough points in their accountRCI offers several different programs such as Last Call weeks that actually can be paid for instead of using your points or they have Extra Vacations that can be days or less for 10,point reservationsThis is a benefit of being an RCI memberThey receive all the benefits that are listed within their Platinum Charter (which was included as an attachment).Branson's Nantucket has handled the transfer of their propertyAt the time of sale they filled out paperwork to a third party company, Mid-West Transfer to take care of transferring the property out of their nameThis was the company that we were working with at the time to get our owners out of the propertyThe $that was quoted at the time of sale was the price that Mid-West Transfer had quoted to us directly to be able to get them out of their Hot Springs propertyThis was not a fee set by us directlyBranson's Nantucket gave them a credit for this property off of their purchase priceAt this time I believe the transfer has been completed as they were told it would beAs far as the availability, I believe that has changed as these owners purchased in and since then we have had several more houses being constructedUp until that point our availability was limited at Branson's NantucketWe use a different set of inventory when offered a complementary night stayThese units are generally in a one bedroom unit with multiple stairsThey would not be staying in a bedroom unit like the [redacted] 's purchasedThe bedroom unit that was purchased holds a point value with RCIEven though the season for that unit is specified as Yellow, does not mean that they only have to travel in January and FebruaryThis is where the benefits of RCI come into play as stated above so those owners with a lower point total may still travel whenever and wherever they chooseThe high rise tower is still being worked on and should be completed within the next 6-monthsAt no place in time was there a written time frame for towerBeing it is a story tower, there is a lot that goes into this from the concrete slab to the red steel that was shipped in special for this project to the siding on building itselfThe construction of this building began a few years and is almost completeSo to say that nothing has been built would be falseFurthermore, since there has been whole rows of homes completed as wellAt this time I do not believe that Branson's Nantucket has misrepresented this contract and would encourage the [redacted] 's to call and speak with our customer service department to see about setting up reservationsStarting in October 1st Branson's Nantucket will be making reservations for our resort directly
Tell I have reviewed the owners complaint, attached documents as well as their signed contract. They can travel whenever and wherever they choose as long as there is enough points in their account. RCI offers several different programs such as Last Call weeks that actually can be paid for instead of using your points or they have Extra Vacations that can be 45 days or less for 10,000 point reservations. This is a benefit of being an RCI member. They receive all the benefits that are listed within their Platinum Charter (which was included as an attachment).Branson's Nantucket has handled the transfer of their property. At the time of sale they filled out paperwork to a third party company, Mid-West Transfer to take care of transferring the property out of their name. This was the company that we were working with at the time to get our owners out of the property. The $499 that was quoted at the time of sale was the price that Mid-West Transfer had quoted to us directly to be able to get them out of their Hot Springs property. This was not a fee set by us directly. Branson's Nantucket gave them a credit for this property off of their purchase price. At this time I believe the transfer has been completed as they were told it would be. As far as the availability, I believe that has changed as these owners purchased in 2013 and since then we have had several more houses being constructed. Up until that point our availability was limited at Branson's Nantucket. We use a different set of inventory when offered a complementary 3 night stay. These units are generally in a one bedroom unit with multiple stairs. They would not be staying in a 2 bedroom unit like the [redacted] 's purchased. The 2 bedroom unit that was purchased holds a point value with RCI. Even though the season for that unit is specified as Yellow, does not mean that they only have to travel in January and February. This is where the benefits of RCI come into play as stated above so those owners with a lower point total may still travel whenever and wherever they choose. The high rise tower is still being worked on and should be completed within the next 6-7 months. At no place in time was there a written time frame for tower. Being it is a 10 story tower, there is a lot that goes into this from the concrete slab to the red steel that was shipped in special for this project to the siding on building itself. The construction of this building began a few years and is almost complete. So to say that nothing has been built would be false. Furthermore, since 2013 there has been 2 whole rows of homes completed as well. At this time I do not believe that Branson's Nantucket has misrepresented this contract and would encourage the [redacted] 's to call and speak with our customer service department to see about setting up reservations. Starting in October 1st Branson's Nantucket will be making reservations for our resort directly.
Initial Business Response / [redacted] (1000, 9, 2016/11/26) */ I contacted Mr [redacted] to try and resolve his issues and he said he couldn't talk to me because he hired an attorneyAll closings are recorded so I pulled the recording and it shows each and every statement in the above complaint as untrue They were not rushed it was a lengthy close they asked a lot of questions which is good and the closing officer took time to answer each oneIt shows that they were fully aware of the credit card they applied for and the cancellation policy which is simply Missouri State Law
I have received and reviewed the complaint from Mr [redacted] At the time of sale, November 8, 2016, Mr [redacted] completed paperwork to relieve himself of his existing [redacted] propertyBranson's Nantucket uses a 3rd party company for the completion of these trade insThe paperwork clearly states that Branson's Nantucket has only referred them for cancelling the contract of their current timeshare At no time did the sales rep state that Mr [redacted] would not have to pay [redacted] feesThe attached acknowledgement that Mr [redacted] initialed and signed clearly states that we pay for the first year and then after the first year, the owner is responsible for the renewal feesSo the fees are disclosedMr [redacted] was sent home with all the signed documents as wellBranson's Nantucket does have a buy back programHowever at this time we are not exercising that right as we are still building and the resort is under constructionSo this statement is trueI have reviewed all the signed contracts and do not see where the sales rep has altered the incomeOther than on the credit application there is no place to input the incomeThe credit app that we have one file simply states "Retired"Some time in April we received a letter from Mr [redacted] similar to this complaintOn April 18, I contacted Mr [redacted] in regard to his letterAt that time Mr [redacted] informed me that he went through another company to try and get out of Branson's NantucketI explained to him that I had not heard anything from this other company on his behalf and I suggested that he try and get his money back from that companyI stated that once he does that to call me back and I would work with him to get out of his existing property hereI let him know that I was unable to work with him until the other company was out of the pictureI in no way threatened him or refused to help himThat is not the way that I do businessI contacted him to try and help him
We've had our concerns but held out hopeIt's now obvious that we, as well as other people, were lied to and misled regarding the Nantucket Rental ProgramWe advise anyone considering a purchase with Nantucket to proceed with cautionIn May 2014, we attended a promotional weekend tour of Branson's NantucketWe purchased their smallest package and weren't displeased with that packageIn November 2015, we received a call asking if we would like to attend our "complimentary stay as owners for our update." They wanted to show us the new clubhouse and see the improvements and to make sure we were using our [redacted] program to its fullestIt was meant to last no longer than an hourThey didn't even get to us until minutes into the hour and then the update turned into a fusales pitch, lasting for several hoursThe sales guy wanted us to upgrade, which we explained that we didn't want or need as we were happy with the current package that we hadIt was then explained that we actually "owned" a physical condo and what if we could upgrade and actually have our costs covered and even make a profit through their rental programBut we could only do this if we upgradedAfter showing us blueprints of our condo, they told us that we'd receive a check of $each year in January, beginning in 2017, and that this would benefit all parties, as when people stayed on-site, they were happier and more apt to buyHe said it would work out cheaper than putting people up at [redacted] and Nantucket would pay the owners the difference for allowing them to rent out their condoThey said that they needed to have a minimum amount of people to agree by a certain date in December in order to make the program legal and that only owners in a specific building qualified for the upgradeSince then, we've heard of other accounts of people who were told a similar story as well as a complaint written by a former employee that explains every single detail we were told as fraudWe found the reports here: [redacted] When we contacted Branson's Nantucket with our concerns, we were told this was written by a disgruntled former employee who no longer worked there and that rip-off report was a "scandalous website." Even if it was written by a disgruntled employee, it doesn't mean that it isn't true, especially when everything he writes is exactly what we were told, and then we find a report written by other owners here on the Revdex.com site, dated in May The complaint dated in May is similar to the experience that we had, verbatimWhether their salesman was dishonest or honest, people were obviously misled in order to coerce them to sign and upgradeWe spoke with someone at Nantucket in August of who told us that we would receive money in but that the only requirement woud be that we would receive it by the end of In December 2017, we contacted Branson's Nantucket again and were told to speak with ***We have called and left messages times in the last month, and each time, we're told that they will have [redacted] call us first thing the next morningIt's been a month since we called in December, and we've received nothingWe are owners, and yet no one is available to answer our questions and let us know what's going onWhen we called again to share our concerns with customer service, we were advised to write a letter of complaint regarding [redacted] and to send it to corporateThat's simply not a viable solution to getting our questions answered and is a terrible customer service provided to owners
Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ First of all this program was in effect at the time of purchase and is still in effect and the [redacted] were given the first $up frontIt is true that the owners must be present when family members staySince Mr [redacted] feels that was not the case when he purchased I will add an addendum to his contract allowing his family to use the discounted pricesMr [redacted] stated ( And the rooms are only accessable as availability dictates) this would go without saying if the resort is full you cannot make a reservationIf Mr [redacted] would like to call the resort and ask for me I will personally handle his future vacations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the responseI was assigned a person at the resort to help with bookingsI have since been told she is no longer with the resortMeaning I have no one working to help book vacationsAlso I asked to be considered for the Program of deffered stays and was told that there was no such programI have personally visited with the resort director multiple times and have not gotten resolution to the issueTheir response was "for more money we can cancel your ownership"If this program of Developers Deffered Stays is still in effect, sign me up! at least this way I can get a little of my $30,back! I assure you they will not because it was a lie to get me to swallow the "upgrade" hookHow about some phone numbers and names of those folks who ARE getting the payments from the deffered program? There was NEVER any intention of mailing checks to me or anyone else for this "so called" programIt is deceptive and unethicalI do plan to follow up with the resort in an ongoing effort to recover my investment Final Business Response / [redacted] (4000, 9, 2015/10/10) */ Again the program has not been discontinued and the new contact person to help with their travel arrangements is Amanda [redacted] ext ***
Initial Business Response / [redacted] (1000, 8, 2017/03/17) */ The ***'s are in the rental program and are eligible for monies in This is March at no time were they told that checks would be issued in JanuaryThe rental program was not the reason for their purchase and it states clearly that there was not a guarantee that is why we gave a credit off the purchase price for the 1st yearWith that said the program is doing well and the ***'s can expect a check in Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/03/17) */ I spoke with [redacted] a few minutesHe was rude and talked down to meHe got mad and didn't allow me to talkHe was about to hang up on me when I asked him his last nameThen he told me he had recorded the conversationWhen I stated that how was he recording my conversation when he had not informed me before handHe then told me that he had just startedSummary: I was told lies by the salesman and I am being held to verbiage in the contract that was not explainedHe informed me that there is no guarantee for the rental monies but the salesman stated guarantee 6,dollars every January 1stAt this time [redacted] is having a lot of calls about the money and now he is saying he will be sending out checks with mimmaybe in the summerStill no guaranteeThis man is a rude person and feels he can get away with thisI need someone to let me know what I can do about this contractI don't want to keep making payments of a year on a contract I entered into fraudulentlyPlease don't close this out based on his responseHe has to make the decision and he can find any reason to never make paymentsIf he pays this year there is no guarantee he will pay next year and he states that the contract says that but that is not what buyers were told in the sales meeting Final Business Response / [redacted] (4000, 44, 2017/05/25) */ We are cancelling the upgraded contract as well as the balance due of $16,We will be reinstating the original contract and showing it as paid in full and start the deeding processThis complaint is resolved Final Consumer Response / [redacted] (2000, 46, 2017/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Contract and debt was cancelled and original contract reinstated and paid in fullSatisfied
Initial Business Response / [redacted] (1000, 9, 2015/10/23) */ The contract states years from from the time the contract is paid in fullAs far as the the additional trip I would be happy to provide them with the Hawaii certificate Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, Branson's Nantucket fails to respond to our complaint regarding the fact that they changed their ownership/reservation system to a point-based program, which left us unable to utilize our interest in the resort as we have no "points" and were unable to reserve our week by using our deed Second, the contract DOES NOT state two years from the time the contract is paid in fullSection of our contract states, "The exact date of Closing shall be as determined by Seller, but shall be no later than twenty four (24) months from the Effective Date of this Contract." Branson's Nantucket also fails to respond to the fact that they ignored our written notice of their defaultSection of our contract states "If Seller defaults in any of its promises or fails to perform any of its duties under this Contract, then Purchaser(s) shall give Seller written notice of such default, and, if within ten (10) days from receipt of such notice, Seller fails to commence action that would cure the default within a reasonable period of time, Purchaser(s) shall have all remedies permitted by law..." We followed the terms of the contract pertaining to notifying Branson's Nantucket of its breachBranson's Nantucket clearly doesn't live up to its end of their "bargains." Final Business Response / [redacted] (4000, 18, 2015/11/09) */ Our change to points in no way affects their ownership at NantucketThe company that books the weeks is Holiday Systems International and that company is still in business and we still accept vacation reservations from them and if the customer would like to contact us directly we can facilitate their reservation through our reservation systemWe do not deed the property until the customer has satisfied their financial obligation
Initial Business Response / [redacted] (1000, 5, 2017/02/14) */ Spoke with owner on phone offered mutual release to release them from the contract and all financial obligationsOnce we receive the signed mutual release a refund will be issued Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) We appreciate and accept the response that was told to us by Mr [redacted] We received the Mutual Release and have returned itWe are now awaiting the credit once they have processed the Release
Initial Business Response / [redacted] (1000, 5, 2016/10/11) */ I will contact the customer this complaint does not make sinceIt is true they have days to cancel but they did not cancelThe [redacted] purchased 08/11/and made payments up to 10/01/so this contract is still active
I have reviewed the owners complaint, attached documents as well as their signed contractThey can travel whenever and wherever they choose as long as there is enough points in their accountRCI offers several different programs such as Last Call weeks that actually can be paid for instead of using your points or they have Extra Vacations that can be days or less for 10,point reservationsThis is a benefit of being an RCI memberThey receive all the benefits that are listed within their Platinum Charter (which was included as an attachment).Branson's Nantucket has handled the transfer of their propertyAt the time of sale they filled out paperwork to a third party company, Mid-West Transfer to take care of transferring the property out of their nameThis was the company that we were working with at the time to get our owners out of the propertyThe $that was quoted at the time of sale was the price that Mid-West Transfer had quoted to us directly to be able to get them out of their Hot Springs propertyThis was not a fee set by us directlyBranson's Nantucket gave them a credit for this property off of their purchase priceAt this time I believe the transfer has been completed as they were told it would beAs far as the availability, I believe that has changed as these owners purchased in and since then we have had several more houses being constructedUp until that point our availability was limited at Branson's NantucketWe use a different set of inventory when offered a complementary night stayThese units are generally in a one bedroom unit with multiple stairsThey would not be staying in a bedroom unit like the [redacted] 's purchasedThe bedroom unit that was purchased holds a point value with RCIEven though the season for that unit is specified as Yellow, does not mean that they only have to travel in January and FebruaryThis is where the benefits of RCI come into play as stated above so those owners with a lower point total may still travel whenever and wherever they chooseThe high rise tower is still being worked on and should be completed within the next 6-monthsAt no place in time was there a written time frame for towerBeing it is a story tower, there is a lot that goes into this from the concrete slab to the red steel that was shipped in special for this project to the siding on building itselfThe construction of this building began a few years and is almost completeSo to say that nothing has been built would be falseFurthermore, since there has been whole rows of homes completed as wellAt this time I do not believe that Branson's Nantucket has misrepresented this contract and would encourage the [redacted] 's to call and speak with our customer service department to see about setting up reservationsStarting in October 1st Branson's Nantucket will be making reservations for our resort directly