Forever Flawless

Complaint: [redacted] I am rejecting this response because I went to see [redacted] on Friday 2/23/and she was not thereI was told that she would not be in until Monday and to come back by at some point in the week to see herI will be by to see [redacted] on Wednesday to discuss my concerns Sincerely, [redacted] ***

Letter to the customer attached

Complaint: [redacted] I am rejecting this response because: [redacted] , on the first visit, after Jonathan, said she would make it ok, with more and more products, facials, more products, more facials, look what all this is worth, look what I am doing for you.......I have a whole bag of products I have not opened...I returned the f fProducts and [redacted] gave me other ones to try......all the time I am saying please just return my moneyno, I only got I will give you more stuff, I received one facial,and even at that time, I was forced upon to but more stuff, and I will give you so many products if you buy more I had to keep saying no no no.....I felt very pressured.......I have not been back.......I had no date scheduled for another facial....it was to be set after the holidays.....I just want this resolved Why do you want to pressure people like this Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: As I stated earlier, I walked out of the store with nothing I haven't gotten my $back either Regards, [redacted]

To whom this may concern After review this complaint and doing some research on out end, I regret to inform you that I have no records in our system of this customers purchases, let alone nameWe always add customer name at time of purchase for every single customer that buys from our storeI have checked all POS systems all customer data bases and all invoicesI even tried to check by dollar amount of what she gave in the complaint On another note, I, [redacted] ***, tried to reach the customer via email from the information that was provided in the complaintThe email was sent on July 24th and it was BCC to our customer service managerAfter receiving the email, she called the office and told the secretary in the office, on a day that I was out of the office, that she does not want to be contacted by us only by Revdex.comShe proceeded to tell The secretary, after the secretary asked her for more information since she did not know what she was talking about, and when the secretary asked her if she made a purchase with us she proceeded to say that she didnt know who we wereThe secretary asked for her information so that I could call her back to answer any questions she may have but she denied any information and said she will go through Revdex.comI am adding here the email that was send to her in quotations so that you can see what I asked from her in order to get to the bottom and proceed with further action in helping her and satisfying herplease take this email into consideration and please let us know where we go from here "" Hi [redacted] My name is [redacted] I work in the corporate office for the particular location you are referring to in your Revdex.com complaintJust to clear things up here, Forever Flawless corporate was correct in saying that it is an independent ownerSo it was finally sent over here to us and we want to help and understand the situation In order to further assist you I need to get your phone number because I cant seem to find your name in our system and find you using your email addressthe next thing to use would be your phone numberI also cant seem to find the total of that you said was charged on your cardAnother option is to give us the last digits of the cc you used to look for it that way I also want to connect you to our customer service department so that they can assist you further and I would like to give them your phone number so that they can call youPlease let me know if any of these options work for you to continue this investigation so we can give you some satisfaction in the situation We apologize for any inconvenience this may have caused you and we take this very seriouslyPlease get us some form of information so we can make sure we can resolve this for youThank you for your time and we look forward to speaking with you soon Have a great day! Take Care, [redacted] * [redacted] [redacted] *** [redacted] [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and do not understand what they are saying Are they going to refund my money? If that is the case, how? Do I have to physically go to the store or are they going to mail me a check? If I have to go to the store, are they aware that they are to refund my money? If they are refunding my money, then I find that this resolution is satisfactory to meIf they are not going to refund my money, then no, the resolution is NOT satisfactory to me Regards, [redacted]

*** ***ComplaintID#: ***Monday, May 11, 2015 Dear ***,I am writing you in regards to Complaint ID # ***I am sorry to hear aboutyour experience and that you are not happy with your productsWe value ourcustomers and stand
behind all of our productsUnfortunately no company canabsolutely guarantee that all of their products or items will work on everyone.There are so many different skin types and conditions that can factor in.As for the double chargeI do apologize about thatIt could have been an honestmistake and/or someone new working not knowing how to use the paymentprocessing machine properlyWe will be looking into this matter further, sothat we can figure out exactly what happened in regards to you being chargedwrongAlso the Refund and Exchange policy is that we will take back un-opened products forrefund and/or exchangeWe do not take back any opened productsSo that couldbe the cause of the confusion, regarding your cashier, telling you that we giverefundsThere are no exchanges or refunds on any opened products, however I amwilling to look into this further with management and see what can be doneWewill need a copy of the receipt and need to know what products where purchasedand what products are still unopened and what are used and openIf you could sendthat information and receipt to us at [email protected] at yourearliest convenience I would greatly appreciate itWe would like to get thismatter resolved as soon as possibleI hope that this is helpful and that youhave a great day! *** **Customer Service Manager

Yes because I know that this is the store policy We are always willing to process a refund to any of the company customers.But in addition, please provide the store manager email in order to solve this issue, he will help with any matter or any customer concerns.I'm sorry to hear this issue and I
have forwarded it to the customer service department as well.Thank you for your time***Thank

To whom this may concernAfter review this complaint and doing some research on out end, I regret to inform you that I have no records in our system of this customers purchases, let alone nameWe always add customer name at time of purchase for every single customer that buys from our storeI have
checked all POS systems all customer data bases and all invoicesI even tried to check by dollar amount of what she gave in the complaint. On another note, I, *** ***, tried to reach the customer via email from the information that was provided in the complaintThe email was sent on July 24th and it was BCC to our customer service managerAfter receiving the email, she called the office and told the secretary in the office, on a day that I was out of the office, that she does not want to be contacted by us only by Revdex.comShe proceeded to tell The secretary, after the secretary asked her for more information since she did not know what she was talking about, and when the secretary asked her if she made a purchase with us she proceeded to say that she didnt know who we wereThe secretary asked for her information so that I could call her back to answer any questions she may have but she denied any information and said she will go through Revdex.comI am adding here the email that was send to her in quotations so that you can see what I asked from her in order to get to the bottom and proceed with further action in helping her and satisfying herplease take this email into consideration and please let us know where we go from here "" Hi ***My name is ***I work in the corporate office for the particular location you are referring to in your Revdex.com complaintJust to clear things up here, Forever Flawless corporate was correct in saying that it is an independent ownerSo it was finally sent over here to us and we want to help and understand the situation. In order to further assist you I need to get your phone number because I cant seem to find your name in our system and find you using your email addressthe next thing to use would be your phone numberI also cant seem to find the total of that you said was charged on your cardAnother option is to give us the last digits of the cc you used to look for it that way. I also want to connect you to our customer service department so that they can assist you further and I would like to give them your phone number so that they can call you.Please let me know if any of these options work for you to continue this investigation so we can give you some satisfaction in the situation. We apologize for any inconvenience this may have caused you and we take this very seriouslyPlease get us some form of information so we can make sure we can resolve this for you.Thank you for your time and we look forward to speaking with you soonHave a great day!Take Care,*** *** ***
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Customer was aware of our return policy BOTH times she purchasedNobody took advantage nor forced her to buyWe will be more than happy to meet customer in person and figure ojt what to do but thats all we can offer at this point

Complaint: ***
I am rejecting this response because: I don't know the manager's email address and I provided the store information. Why don't they contact the store manager...they should know who the store manager is as I provided the store name and locationAm I supposed to contact the store and ask for this information...I doubt they would give it to me. I just want a refund as that's what the young man that pushed the product said I could get for up to three months and when I went there a little after one month, the manager said they do not do refunds
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you very much for the information provided via Complaint ***.Forever Flawless LLC, is the manufacturer of the Forever Flawless line and the brand ownerForever Flawless LLC does not own or operate physical retail locationsAll retail locations worldwide, though they may carry this
brand, are privately owned and independently operatedThese operations are managed by separate business entities, and while some have negotiated to utilize the Forever Flawless branding for their signage and marketing purposes, they are governed by the mandates and policies of their ownership teamsForever Flawless LLC, is not directly affiliated with the resellers in any wayThat retailer is a private, third-party business, that chooses to sell the Forever Flawless line among other lines and they are supplied with the Forever Flawless brand via a network of wholesale distributors across the countryAs such, each retailer may have their own policies regarding pricing, returns, exchanges etcRegarding representation of *** ***, we suggest that your client reach out to the physical retail location that provided the goods and servicesThe retail location within the Park Meadows Mall is managed by B Creation Inc, and their customer service representative Kim G*** can be reached at 469-388-as well as through [email protected]/the customer will need to contact them directly as they are the business entity capable of processing a return and providing a refundAs the manufacturer, we’ll be glad to acknowledge and register for future reference the complaint as made by the customer, and we appreciate her honest feedbackPlease let us know if we can be of any further assistance regarding informationWe appreciate your understanding regarding this situationSincerely, Customer Care Manager FLAWLESS ENTERPRISES Direct: (470) [email protected]

*** purchased products from us several times*** her sales rep took great care of her and *** chose to keep purchase from herWhen *** decided shes unhappy with the products *** schedule immidietly a meeting with her in order to solve itWe have messages from *** that shes happy
with most productsOnly she didnt likeWe have never heard these horrible accusitions of takin advantage of old personWe do not take advantage of anybody nor force them to buy

The lady received her money and only paid for the products that she wanted.
This explaining of our "sales tactics" is harsh and not right.
We are AAA store with top of the line skin care products.
It is a little bit out of proportion, we will offer discounts
and promotion but we do not force no one to buy stuff

Thank you very much for the information provided. Forever Flawless LLC, is the manufacturer of the Forever Flawless line and the brand ownerForever Flawless LLC does not own or operate any physical retail locationsAll retail locations worldwide, though they may carry this brand, are
privately owned and independently operatedThese operations are managed by separate business entities, and while some have negotiated to utilize the Forever Flawless branding for their signage and marketing purposes, they are governed by the mandates and policies of their ownership teams. Forever Flawless LLC, is not directly affiliated with the resellers in any wayThat retailer is a private, third-party business, that chooses to sell the Forever Flawless line among other lines and they are supplied with the Forever Flawless brand via a network of wholesale distributors across the countryAs such, each retailer may have their own policies regarding pricing, returns, exchanges etcAs a courtesy, being the manufacturer of Forever Flawless products, we have reached out through our distribution network to the Ownership Team of the stated locationWe have confirmed that the above referenced customer's stated complaint has been successfully forwarded to sales representative Kim G***, who is available at ***They will be working towards a resolution for the customer. Please let us know if there is anything else that we may do with regards to this issue

Sorry for the one big misunderstanding.
Seller shall be treated badly on the case.
Please contact the customer to return back to the standard amount
***- ***

We are very sorry to hear about these concernsCustomer service is extremely important to our company, and we would love to hep find a solution to this issuePlease come to the Forever Flawless in Plaza Frontenac Mall, tomorrow and we will have our District Manager at ththe location all day
Please ask for *** when you arrive at the locationShe is aware of the situation and will do whatever she can to help. Best regards,Forever Flawless Plaza Frontenac

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***PS I was told by Kim G*** & the owner, Louie, that they would comp all of the products in my possession & apply a full credit back to my credit card, which I found MORE than satisfactory to resolve my complaint. They were wonderful to work with, & at this point I am very impressed with how this problem was handled. I can't say enough about how well they handled my concerns