ForeverCar.com

Dear Mrs [redacted] :It is my understanding that you have spoken to [redacted] of our office We have forwarded the information that you have requested We will continue to work diligently to handle your dispute If you have any additional questions or comments, please contact [redacted] at [redacted] ext Thank you

We acknowledge the customer's concern and are working to resolve the issue directly with the customer We believe that some monies will be paid back to the customer We are required to obtain some documentation prior to any refund We are working diligently to put this matter to rest

This company is write Warranty that at FAKE and with company's to cover Warranty that are FAKE TAKE CUSTOMER MONEY FOR DEPOSITS AND KEEP CHARGING CUSTOMER CREDIT CARD REFUSE TO GIVE REFUND DON'T USE THIS COMPANY

We have already refunded the transaction One of our customer service team members will be reaching out to you today to verify the refund has been processed through your financial institution If you have any questions or concerns, please call our Customer Service team at 844-392- ext Thank you

We have arrived at a solution to the issue per a conservation with our Sales Supervisor, [redacted] and the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11682248, and find that this resolution is satisfactory to me Sincerely, Renee [redacted]

I had a very bad experience with this company and would like to warn othersThe bottom line is ForeverCar resells contract with other companies and if there are problems they provide minimal assistance, which did not provide a solution to the problemIn my case the company sold me a contract with ***The initial experience with the sale team was very goodA few months passed and my car broke downI have been with the same dealer - one of the largest BMW dealers in MA - for years, and had a few extended warranties- I have never had a situation like this! To open a new claim, my dealer provided all the information about the failure to the extended warranty companyThe dealer provided all the information needed - description, failure code, failed/malfunctioned parts - this information was faxed to open a new claimNote that this is the information that would have been enough when dealing with the other companies - the dealer does it all the timeHere is where everything went badThe Extended warranty company visited dealer within a few days and asked to open the engine (since the failure was there)It took another visit days later / days from the claim opening date .This was done and failures were demonstrated, but the adjuster said it needs more time to make a decisionIt took more days - DAYS FROM THE CLAIM DATE, for the company to declare that the part WAS NOT COVEREDThis should have been determined on the first call to the customer service when opening a claim - as this is wha the dealer asks all the timeFurther, when the Warranty folks were asked about other parts on the claim, they indicated that they never received the descriptionThis was a clear lie as the original fax contained the parts listedFinally when pressured more, they agreed that a new claim can be opened for the other partsHowever, since that moment I am not able to reach ***The entire process dealing with [redacted] was super painful as their CS is not technically (car speak) apt and cannot provide details - they could never give a coherent answer on why claim is not making any progress and what the status is, sometimes providing information that logically did not make sense at allReaching out a manager who could help took messages, calls to [redacted] (did not help), calls to ForeverCar CSIt took days from the original opening date to get a manager on the line! At the end of the day ForeverCar representative tried to help to arbitrate the case with [redacted] - but ultimately failed! Their message was - deal with [redacted] directly, call the manager directly to open the new claim, and he knows you will callI called back, left a message and never heard backI think is one of the worst experiences that a customer can have and I do not believe that this company deserves A+ rating

We apologize for any lack of communication We have assigned one of our managers on this particular issue It is likely we will refund all or part of the customer's request, however we must go through a due diligence process beforehandThe manager will reach out to the customer to gather documentation and resolve the customer's complaint Thank you

Complaint: ***
I am rejecting this response because:I have made attempts to call the number in the message' I have either been swithed to a voicemail from wcich I receive no call back
Sincerely,
*** ***

This matter has been escalated to our executive management team We have received documentation and are in the process of resolving this matter Our Customer Service Manager will be reaching out to and resolving this issue within 2-business days Thank you

We have reached out to this customer to resolve this matter We hope to resolve this matter soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me
This complaint has been fully resolved please change the status and close the case. I am satisfied with he resolution Thank you Jennifer ***

We have responded to and addressed the customer's complaint We are in the process of finalizing this situation and should be fully resolved soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are in the process of gathering information from the customer to resolve the issue

We acknowledge the customer's concern and are working to resolve the issue directly with the customer We believe that some monies will be paid back to the customer We are required to obtain some documentation prior to any refund We are working diligently to put this matter
to rest

Dear Mr***: It is my understanding that our staff has been working with you to resolve this issue We will call you today to ensure that your concerns have been fully satisfied and addressed. Or, you may reach is by calling 392-at extand ask for Orlando Wilson
Thank you

We apologize for any lack of communication We have assigned one of our managers on this particular issue It is likely we will refund all or part of the customer's request, however we must go through a due diligence process beforehand.The manager will reach out to the customer to gather
documentation and resolve the customer's complaint Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11610595, and find that this resolution is satisfactory to me
However, it is very disappointed for me to have to deal with ForevercarFirst of all, the Forevercar representative did not do her work by making the contract with the approximate mileage which was the reason for the Forevercar management to investigate the mileage discrepancy between the approximate mileage with the actual car mileage (about mi of difference)This resulted in a delay response to my claim that I had to wait hours at the dealership for them to straighten it out among themselvesThen when I brought my car latter to other dealership for warranty service, I had to wait another hours at the dealership for the *** Auto Care (contracted by Forevercar) to respond to the service requestAnd then I was told to leave my car at the dealership up to days for them to come to evaluate and approve the service!? (As if I could just leave my car their then end up without transportation?)
At this point, it was obvious that both Forevercar and *** Auto Care did not have any intention to honor their obligation to the covered warrantyI left the car dealership in disgust and immediately send an email to Forevercar to cancel my contractTheir dishonest business practice had cost me hours of my working time!
I hope by filing this complain with Revdex.com, more people will get informed about Forevercar fraudulent business practice and avoid it in the future
Sincerely,
Alexander ***