ForeverCar.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me*** *** *** ***
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I confirm that I *** *** agree to be reimbursed $in *** *** gift checks and that I will withdrawal my complaint with the Revdex.comSincerely, *** J *** *** *** *** ***
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Sincerely,
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We apologize for any confusion or inconvenience Our Sales Manager, Erick ***, will be in touch with you today We look forward to resolving the situation Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]...

[redacted] I confirm that I [redacted] agree to be reimbursed $300 in [redacted] gift checks and that I will withdrawal my complaint with the Revdex.com. Sincerely, [redacted] J [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We acknowledge the customer's concern and are working to resolve the issue directly with the customer.   We believe that some monies will be paid back to the customer.  We are required to obtain some documentation prior to any refund.   We are working diligently to put this matter to...

rest.

Dear Mrs. [redacted]:
It is my understanding that you have spoken to [redacted] of our office.  We have forwarded the information that you have requested.  We will continue to work diligently to handle your dispute.  
If you have any additional questions or comments, please contact [redacted] at [redacted] ext 2.  Thank you.

Dear Mrs. [redacted]:It is my understanding that you have spoken to [redacted] of our office.  We have forwarded the information that you have requested.  We will continue to work diligently to handle your dispute.  If you have any additional questions or comments, please contact [redacted] at [redacted] ext 2.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11610595, and find that this resolution is satisfactory to me.
However, it is very disappointed for me to have to deal with Forevercar.First of all, the Forevercar representative did not do her work by making the contract with the approximate mileage which was the reason for the Forevercar management to investigate the mileage discrepancy between the approximate mileage with the actual car mileage (about 400 mi of difference). This resulted in a delay response to my claim that I had to wait 3 hours at the dealership for them to straighten it out among themselves.Then when I brought my car latter to other dealership for warranty service, I had to wait another 5 hours at the dealership for the [redacted] Auto Care (contracted by Forevercar) to respond to the service request. And then I was told to leave my car at the dealership up to 2 days for them to come to evaluate and approve the service!? (As if I could just leave my car their then end up without transportation?) At this point, it was obvious that both Forevercar and [redacted] Auto Care did not have any intention to honor their obligation to the covered warranty. I left the car dealership in disgust and immediately send an email to Forevercar to cancel my contract. Their dishonest business practice had cost me 8 hours of my working time!I hope by filing this complain with Revdex.com, more people will get informed about Forevercar fraudulent business practice and avoid it in the future.
Sincerely,
Alexander [redacted]

We have already refunded the transaction.   One of our customer service team members will be reaching out to you today to verify the refund has been processed through your financial institution.  If you have any questions or concerns, please call our Customer Service team at 844-392-4797...

ext. 2.  Thank you.

I had a very bad experience with this company and would like to warn others.
The bottom line is ForeverCar resells contract with other companies and if there are problems they provide minimal assistance, which did not provide a solution to the problem.
In my case the company sold me a contract with [redacted]. The initial experience with the sale team was very good.
A few months passed and my car broke down. I have been with the same dealer - one of the largest BMW dealers in MA - for 16 years, and had a few extended warranties- I have never had a situation like this!
To open a new claim, my dealer provided all the information about the failure to the extended warranty company. The dealer provided all the information needed - description, failure code, failed/malfunctioned parts - this information was faxed to open a new claim. Note that this is the information that would have been enough when dealing with the other companies - the dealer does it all the time.
Here is where everything went bad.
The Extended warranty company visited dealer within a few days and asked to open the engine (since the failure was there). It took another visit 7 days later / 10 days from the claim opening date .This was done and failures were demonstrated, but the adjuster said it needs more time to make a decision.
It took 7 more days - 17 DAYS FROM THE CLAIM DATE, for the company to declare that the part WAS NOT COVERED. This should have been determined on the first call to the customer service when opening a claim - as this is wha the dealer asks all the time.
Further, when the Warranty folks were asked about other parts on the claim, they indicated that they never received the description. This was a clear lie as the original fax contained the parts listed.
Finally when pressured more, they agreed that a new claim can be opened for the other parts. However, since that moment I am not able to reach [redacted].
The entire process dealing with [redacted] was super painful as their CS is not technically (car speak) apt and cannot provide details - they could never give a coherent answer on why claim is not making any progress and what the status is, sometimes providing information that logically did not make sense at all. Reaching out a manager who could help took 5 messages, 5 calls to [redacted] (did not help), 3 calls to ForeverCar CS.
It took 21 days from the original opening date to get a manager on the line!
At the end of the day ForeverCar representative tried to help to arbitrate the case with [redacted] - but ultimately failed! Their message was - deal with [redacted] directly, call the manager directly to open the new claim, and he knows you will call.
I called back, left a message and never heard back.
I think is one of the worst experiences that a customer can have and I do not believe that this company deserves A+ rating.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This company is write Warranty that at FAKE and with company's to cover Warranty that are FAKE . TAKE CUSTOMER MONEY FOR DEPOSITS AND KEEP CHARGING CUSTOMER CREDIT CARD . REFUSE TO GIVE REFUND .

DON'T USE THIS COMPANY

On Jan 18th 2017 I was having trouble with my dealership [redacted]) not honoring my vehicle warranty, that I purchased from (Forevercar) I called customer service complaining about this issue, I was then transferred over to a (Manger Orlando [redacted] who help me through this issue I had to tow my vehicle to a company that would except my warranty even then after the second company filed a claim for my vehicle repair my vehicle part was not covered , I was really-upset when I received the call that [redacted] Company was not going to covered the vehicle part, Orlando returned my call , went over my vehicle contract with me step by step, this showed me what was covered and it put me at ease because I was going to cancel my contract and request my money back , but after really understanding how the vehicle contract works I didn't feel taken advantage of, Thanks to a customer service person like Orlando I was able to get through this trying time in my life I had just lost my sister and I was wasn't a easy time in my life having this issue with my vehicle was over whelming But because of the understanding and expert knowledge and professionalism of Mr [redacted] I feel Fine with keeping my vehicle extended warranty , It really cover more then my dealership cover.
Thank You Forevercar
I appreciate excellent customer service.
R [redacted].

We have arrived at a solution to the issue per a conservation with our Sales Supervisor, [redacted] and the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11682248, and find that this resolution is satisfactory to me.
Sincerely,
Renee [redacted]

We apologize for any lack of communication.  We have assigned one of our managers on this particular issue.  It is likely we will refund all or part of the customer's request, however we must go through a due diligence process beforehand.
The manager will reach out to the customer...

to gather documentation and resolve the customer's complaint.  Thank you

Dear Mr. [redacted]:
 
It is my understanding that our staff has been working with you to resolve this issue.  We will call you today to ensure that your concerns have been fully satisfied and addressed.
 
Or, you may reach is by calling 844 392-4797 at ext. 2 and...

ask for Orlando Wilson.  Thank you.

We sincerely apologize for any inconvenience.  We wish to resolve this matter.  Our Sales and Customer Service Manager has been trying to reach you.   Please contact him at [redacted] ext 2.  Thank you.