Forsythe Appraisals LLC

Mr***, The decision as to whether you receive the reduced contract amount for non-covered prodedures is the decision of your dental insurance carrierUnfortunately that is a caviat of the plan they determine and we process the claims accordingly The explanantion for the difference in cost is due to an annual fee increase our group implemented on Monday December 12, One of your family members was seen on 12/and the other on 12/13, one day after the fee increase went into affectThe fee for a prophylaxis increased by $I hope this helps with understanding the cost and again I apologize for the frustration this must have caused Thanks, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not agree with amount owed to this dental officeI would like to see an itemized bill showing what they are charging me for, because I have an temized copy of work done and work paid for by my health insurance and dental insurance and myselfI'm not paying for work not performed on my teeth, nor late chargesThe balancethey showed is more than$ than it should be [redacted]

After the passing of the founder and retirement of the CEO mentioned by the complainant, the practice affiliated with a large multi-state dental groupAt that time the Doctor shareholders and Operations Managers made a decision to review the patients who had been receiving treatment at no charge per decision of the founder The complainant was one of many who were reviewed and subsequently had their pro bono status altered or removed The complainant was given a 50% discount for all future dental treatment His reaction to this was to become very belligerent with the patient counselor who informed him He subsequently wrote several letters stating his displeasure with the new discount rate, and while he used no foul language whatsoever, the tenor of the letters was very aggressive, accusatory and threatening After one of these letters, the Operations Manager replied that the 50% discount would stand and any more inflammatory letters would result in the complainant’s dismissal from the practice The complainant responded with another inflammatory letter and was subsequently dismissed This was a decision made jointly by the owning doctors and the Operations Manager after reviewing and discussing the letters sent by the complainantAs to the complaint that a fluoride varnish was placed without the complainant’s consent, this is simply not the case Fluoride is offered to every patient at their dental cleaning appointment and is 100% voluntary We respect each patient’s right to decide what treatments they receive and accept their decisions gracefullyThe complainant came in for a visit several months after the fluoride was placed and stated very calmly that he would prefer not to have fluoride in the future at which time the doctor made a note of it in his chart It is obvious that the complainant has lost faith in our facility and would be better served by another dental office of his choosingDrJane EH [redacted]

[redacted] ,I'm happy to hear that you've been satisfied with your treatment at our practiceWe are asking that in the future you seek your dental care elsewherePlease contact the Cincinnati Dental Society should you need assistance in finding a new providerThanks,Amy

Dear [redacted] , I apologize if you feel your account is incorrectI’ve outlined below a breakdown of charges, payments and the final balance on your account for treatment performed in 2015: Total full fees for services: $3, Insurance adjustments/write-off amount: $818.00- Adjusted Fees $3, Insurance payments: $1,350.80- Remaining Patient portion: $1, [redacted] and Patient payments: $1,136.00- Balance: $ Late fees: $ 42.92+ Total remaining balance: $ I apologize if there has been confusion regarding payments received by either you or your insurance companyI hope the breakdown above clears up your concernsIf you would like to stop by the office we are more than happy to go over this with you in personOr you can reach us at 513-874-if you have any questions Thanks, Amy E [redacted] Operations Manager

Dear [redacted] ***, I apologize for the unreturned messages and emailsThe manager of this location has been pulled out of the office frequently to help another one of our officesI can only assume this has caused the delay but I will certainly follow up I've researched the balance and you do not owe itThe claim was processed in errorI have taken care of the balance and your account is at zeroAgain I apologize for the delayPlease do not hesitate to contact me directly at a***@cincinnatidentalservices.com should you have any issues in the future Best,Amy E***Operations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I state again that I never gave my consent to the fluoride treatmentNEVER was I told of any purpose or advantage to have it: I have only natural teeth on the top and most have received major dental workI was also NOT informed of its cost ahead of timeH [redacted] put the treatment in my mouth just 5-seconds after the dental asstasked if I wanted itI have a major digestive disorder on my CDS medical history chart & am very careful about goes into my mouthI was thin [redacted] about my questions about the treatment when it was put inI told H [redacted] months later about my major digestive adverse reaction to it and showed her where the pain wasOnly then did she put on my chart no more flourideShe did not even say something like "I regret you had this problem!" Even before I filled out my complaint to theRevdex.com, I was asked by the Revdex.com if I would be willing speak to the media about my complaint & I said yesI doubt if the Revdex.com asks complaintants this to be "threatening." I simply state again that one dentist at CDS has his license suspended by the State Dental Board for unprofessional actionsI may or may not chose to report any action I feel unprofessionalThis is no threat - just a statement of fact! --- The founder of CDS was NOT going to buy the building & property he wanted for it unless he could have access to a private drive connecting his property to Auburn AveCDS is on McMillan St & the street often gets backed up to trafficIn August of 2014, I pointed out it took me minutes to move my car just one car length on McMillan! [redacted] wanted another way to access CDS in case of an emergency plus his staff and patients use itAfter consulting his LAWYER about this, [redacted] did not want to pay an ever increasing annual fee for the driveway useageInstead, [redacted] himself offered free dental care for life in exchange for my free careWhen I die, CDS still has free access to the drivewayI made an extensive point of this in my registered letters and even when I mentioned this to H [redacted] in person she just ignored me and turned & walked awayCDS stonewalls on this factBy the way, I was not the owner of the property [redacted] boughtThere are other 3rd party venues for me to take to address this factThis is no threat, just a factual statement---- On the phone with Dan H [redacted] in the summer of 2014, he said that I would get a 50% discount, not just off the regular price but the 10% "cash discounted price" which is offered to all customers without insurance and H [redacted] said this discount would be ON TOP OF MY FILE the next time I came inWhen I checked in as a patient in Octof 2014, I was charged the regular price - NO DISCOUNT AT ALL! I politely but ASSERTIVELY (NOT belligerently) told the young lady that I was to get a discount - but no record of this was found "on top of my patient file." This young lady then asked Theresa , a 2nd floor supervisor about this! Although quite busy, Theresa had to spend WELL OVER minutes of her time trying to find if I get any discount! After this long search on computer recoreds, she found it but did not know if it was to be a discount on the regular price or on the lower cash discount priceI told Theresa I was told it was off the 10% cash discount price which I paid her for my regulat tooth-cleaning examIf I had said nothing there would have been no discount at all! Then, when I received the unasked for flouride treatment, Sandra [redacted] on the 3rd floor saw Theresa's note nad said she didn't know which discount applies and I told here Theresa gave me the 50% off the10% cash discounted priveWell, Sandra wouldn't do this & gave me the lesser of the discounts & said she would call me which discount applies to me when she finds outWell, weeks later I get a call from Sandra saying I get the "50% off with the 10% cash discounted price"Sandra made no mention of giving me a refund or credit even though I was charged too muchI believe the same thing happened to me in Janof when I returned to have a tooth patched upI point out that it took CDS weeks each time I sent them my two "inflammatory" letter by registered mail to answer themIt took CDS over a month to answer my complaint to the Revdex.comI indicated in my "inflammatory" letters that I personall have referred CDS to others as a place to give good dental care, which it does, and that I intend to do soI really respected Dr [redacted] 's efforts to get the place up and running! I happened to be eating at a restaurant the day after I got H***' letter telling me not to return to CDS since I had no trust at all in CDSIn the both behind ne were adult ladies compaining loudly about billing issues with CDSI turned to them and said I have problems too - to stop their gripping so I could eat peacefully (and other customers in the restaurant also) I said to look up CDS page on the Revdex.com website and see that there are customer compaints and reviewsI said to the ladies that there will always be a couple of people whom any business cannot satisfy - but they have complaitants! There are other ".com" websites that have patient reviews of CDS that anyone can view that I have seenI will NOT mention them hereI myself do NOT do social media such as "facebook, Twitter, etcSo I have come to this conclusion: I will tell people that CDS offers good dental care: I had a permanent bridge last me almost years! But there is a very serious problem with their billing, espwith Dan H [redacted] and Sqandra ***- both need jobs there which have nothing to do with billing or personal contact with patientsAs long as they have their current positions, there will be problems as evidenced by my dealings with them and the people on the Revdex.com websiteA customer is ta [redacted] a chance with these twoI will also show them my two "inflammatory letters" sent by registered mail which took them weeks to respond to- the same time as Sandras phone call to meI will let customers decide for themselves it this is an appropriate amount of time or notResearch shows that if a customer has a problem with a particular business, they will personally tell at least other people and who knows how many people these others tellAn example is the ladies at the restaurantThere are now negative statements about CDS on the Revdex.com websiteWith the websides as Revdex.com and others, info is spread even more rapidlyI again state that I am As [redacted] for my full discount given by Dr [redacted] be restoredI have no animosity at all to the good staff who have provided me good services for years.The issue is NOT the people who actually provide the good dental services;I am glad they have let me become part of their life, as their sending me theIr own greeting cards as I indicatedI was glad to give the staff various greeting cards thru the decades; never did I expect the staff to send me anyTHERE IS NO TRUST WITH ME FOR two people I have named who do billing BUT A LOT OF TRUST WITH THE STAFF WHO HAVE ACTUALLY DONE DENTAL WORK ON ME

Dear [redacted] ,In response to your complaint to the Revdex.com, you came to us on 6/15/as a new patientBeing a new patient, a thorough exam with radiographs were performed There are times, when the patient's overall dental health is not well, that a cleaning is not done In your case, the visual examination by the doctor and radiographs showed moderate periodontal disease with bone loss around some of your teeth, indicating that periodontal scales/root planes are needed to stop the progression of the disease and bring your gums to a healthy state These procedures were treatment planned for you for future visits and prophylaxis (cleaning) was not done on that day.The diagnosis of the doctor is well within the standard of care, and the treatment plan created to help you as a patient The procedures done on 6/15/were preformed and payment from the insurance company was made after we submitted a claim for these procedures What we did was not a "scam," but rather responsible and appropriate care of you as a patient and then accurate billing of work done to the insurance company I apologize that you feel differently, and you are more then welcome to get a second opinion, but what we did on 6/15/was well within the standard of care set by the American Dental Association Your radiographs can be release to the dentist of your choosing after we receive a signed release stating that you would like copies and where you would like them sent.As a courtesy, I will adjust off the $balance billing after your insurance company paid, but we will not be refund the benefit paid by your insurance for work appropriately performed and billed.Sincerely,Dan H***Operations ManagerCincinnati Dental Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

*** ***,On November 12th, we received an additional payment of $from *** for services performed on March 2nd, We waived the late fees and sent you a refund of $on November 17thI have attached an itemized statement as per your requestYour account balance is zeroPlease feel free to contact our office at 513-874-if you have any further questions Thanks,Amy E***

Initial Business Response /* (1000, 10, 2015/07/10) */
We appreciate the opportunity to respond to the concerns brought forthWith over years in business, Forsythe Appraisals goes to great lengths to ensure that our services have been provided in a professional manner
We fully understand
the property owner's desire to make certain they get answers to their questions, though our ability to respond to specifics about the appraisal is limited due to State and Federal laws governing licensed real estate appraisers and the legal confidentiality of the appraisals between them and their clientsIn this assignment, our lawful client was the lender, not the property owner
The lending institution (our client) has not requested any further analysis of the appraisal
I am comfortable that the appraisal was completed within the standard of care expected by clients for this type of serviceBecause by law, we are not allowed to discuss the appraisal with anyone but our client (the lender), we recommend that the property owner contact their lender representative to provide any additional information that they feel should be consideredIf warranted, the lender will contact us and we will respond to them (our client) accordingly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to receive a statement showing a zero balance.Please also let Cincinnati Dental know that this is a crying shame because I really liked the hygenist and doctor They are awesome and it's taken me a long time to find someone I could feel comfortable with When something like this happens it just immediately sours it all when the consumer has only tried to do the right thing from the get go
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do want to add that I saw my dentist for an evaluation months prior to scheduling with you for my cleaning and they went over the gum issues, and were and are still willing to do a cleaningI was trying to establish a dentist that took my insurance so I could quit paying out of pocket for cleanings which are covered.
Regards,
Robin O***

Dear *** ***,As per our many conversations, we certainly apologize for the lack of understanding in this situationIt can be frustrating to receive a bill for something unexpected.Dentistry is a very exacting professionAs in all professions, a dentist is able to maintain good relationships with patients when he is working in an atmosphere of complete confidence and trustWhen the proper rapport is established between the patient, the doctor and his team, everyone concerned is happierBased on the letters and phone calls surrounding this situation it is obvious that this mutual respect and understanding is nonexistentFor this reason, I feel that you are more likely to obtain dental services that are consistent with your demands if you consult another dentist outside of Cincinnati Dental ServicesThe balance on *** ***'s account has been waived and we wish you both the best with your future dental care needs.Should you need a copy of your most recent x-rays please contact the Landen office directly at 513-774-to complete a release form.Thanks,Amy F*Operations Manager

We were for the most part happy with the service and care we have received from Cincinnati Dental Services at the Maineville office over the last years. As clearly stated in my original complaint I was happy with my dentist and my hygienist. My complaint stemmed from a deficiency in their office policy of not informing a patient that medicines they are dispensing are prescription medicines, thus giving the patient the option of filling them on their own (IN MY CASE AT A MUCH LESSER PRICE) 97% cheaper. This matter should and would have been resolved on my first call to the office manager without incident If my bill would have been adjusted to the price I would have paid had they properly informed my spouse in the first place. Changing their procedure of informing patients could have been implemented and the issue would be resolved for me and any future customer. Instead her actions necessitated an escalation to the director of operations who, as with the office manager didn't see the need for changing their bad policy or correcting my billing concern. I really had no other choice than to go to the Revdex.com for resolution. My response to the Revdex.com's final questions of resolution are as follows.1) Has the company addressed the issues of the dispute? Answer; YES and NO The bill has been cleared. I never asked for the bill to be forgiven, I asked for the bill to be reduced to the amount I would have paid at the pharmacy had they offered us a prescription in the first place. In my opinion a perfectly fair request. They also did not address a change in policy of informing patients going forward that a physical written prescription could be provided for such medicines. This can only be interpreted as a cash grab. Again. they charged us 30$ for what we could have walked into *** , *** or *** (VERIFIABLE) and paid for w/o insurance for 1/the price. And with our insurance we would have paid $ 1.06. Instead they have totally credited the account and chosen a PUNITIVE MEASURE of removing us as patients from their practice for questioning their policy and standing on principle

Mr***,Dr*** no longer practices at the Fairfield office on a regular basisTherefore the letter you mailed to that address and to his attention was delayed getting to himI sincerely apologize for the delayThe payments you sent in the mail have been applied to your account and a
statement has been mailed reflecting that your balance is paid in fullI certainly understand the frustration in having limitations to insurance coverage and incurring a balance for routine dental proceduresWe would be happy to provide a copy of you and your family's x-rays to be taken to the provider of your choice for future treatment if you contact the office at 513-874-2444. *** ***Operations Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After the passing of the founder and  retirement of the CEO mentioned by the complainant, the practice affiliated with a large multi-state dental group. At that time the Doctor shareholders and Operations Managers made a decision to review the patients who had been receiving treatment at no...

charge per decision of the founder.  The complainant was one of many who were reviewed and subsequently had their pro bono status altered or removed.  The complainant was given a 50% discount for all future dental treatment.  His reaction to this was to become very belligerent with the patient counselor who informed him.  He subsequently wrote several letters stating his displeasure with the new discount rate, and while he used no foul language whatsoever, the tenor of the letters was very aggressive, accusatory and threatening.    After one of these letters, the Operations Manager replied that the 50% discount would stand and any more inflammatory letters would result in the complainant’s dismissal from the practice.  The complainant responded with another inflammatory letter and was subsequently dismissed.   This was a decision made jointly by the owning doctors and the Operations Manager after reviewing and discussing the letters sent by the complainant. As to the complaint that a fluoride varnish was placed without the complainant’s consent, this is simply not the case.  Fluoride is offered to every patient at their dental cleaning appointment and is 100% voluntary.  We respect each patient’s right to decide what treatments they receive and accept their decisions gracefully. The complainant came in for a visit several months after the fluoride was placed and stated very calmly that he would prefer not to have fluoride in the future at which time the doctor made a note of it in his chart.  It is obvious that the complainant has lost faith in our facility and would be better served by another dental office of his choosing. Dr. Jane E. H[redacted]

Dear [redacted],In response to your complaint to the Revdex.com, you came to us on 6/15/2017 as a new patient. Being a new patient, a thorough exam with radiographs were performed.  There are times, when the patient's overall dental health is not well, that a cleaning is not...

done.  In your case, the visual examination by the doctor and radiographs showed moderate periodontal disease with bone loss around some of your teeth, indicating that periodontal scales/root planes are needed to stop the progression of the disease and bring your gums to a healthy state.  These procedures were treatment planned for you for future visits and prophylaxis (cleaning) was not done on that day.The diagnosis of the doctor is well within the standard of care, and the treatment plan created to help you as a patient.  The procedures done on 6/15/2017 were preformed and payment from the insurance company was made after we submitted a claim for these procedures.  What we did was not a "scam," but rather responsible and appropriate care of you as a patient and then accurate billing of work done to the insurance company.  I apologize that you feel differently, and you are more then welcome to get a second opinion, but what we did on 6/15/2017 was well within the standard of care set by  the American Dental Association.  Your radiographs can be release to the dentist of your choosing after we receive a signed release stating that you would like copies and where you would like them sent.As a courtesy, I will adjust off the $27 balance billing after your insurance company paid, but we will not be refund the benefit paid by your insurance for work appropriately performed and billed.Sincerely,Dan H[redacted]Operations ManagerCincinnati Dental Services

Dear [redacted], I apologize for the unreturned messages and emails. The manager of this location has been pulled out of the office frequently to help another one of our offices. I can only assume this has caused the delay but I will certainly follow up.  I've researched the balance and...

you do not owe it. The claim was processed in error. I have taken care of the balance and your account is at zero. Again I apologize for the delay. Please do not hesitate to contact me directly at a[redacted]@cincinnatidentalservices.com should you have any issues in the future.  Best,Amy E[redacted]Operations Manager