Forsythe Appraisals LLC

Dear [redacted] I apologize for the confusion regarding your new patient visit. Cincinnati Dental Services does take a full series of x-rays at new patient exams for several reasons. These x-rays are necessary to aid in the diagnoses of your overall dental health, including cavities,...

periodontal disease, and oral cancer. We won't see new patients without taking these x-rays as we have no other dental record on a new patient, regardless of insurance coverage, and the full series of x-rays on a new patient is the standard of care in the dental community.It appears that we dropped the ball through in communicating the necessity and possible cost.  I will adjust your account, as a courtesy, to reflect a zero balance.  Please accept my apology.Sincerely,Dan H[redacted]Operations ManagerCincinnati Dental Services

Dear Mr. [redacted], a Practice Manager at our McMillan St practice, has or will soon contact you regarding the balance to fully explain anything that is unclear and answer any questions you may have.  I hope that you find this solution satisfactory.Sincerely,[redacted]Operations...

ManagerCincinnati Dental Services

[redacted],I'm happy to hear that you've been satisfied with your treatment at our practice. We are asking that in the future you seek your dental care elsewhere. Please contact the Cincinnati Dental Society should you need assistance in finding a new provider. Thanks,Amy

Dear Ms. F[redacted],Your response is confusing.  In my communication with the Revdex.com I clearly stated,  "my relationship with my dentist Dr. P[redacted] and my hygienist Heather is spotless.   We are 100% happy...

with the 10 year + care and treatment we receive from them."  In fact, Heather is the best dental hygienist I've ever had.In my letter or our conversations, there is absolutely no indication of lack trust with the care we receive from either Dr. P[redacted] or Heather.  It is with billing and service issues.Your last paragraph seems to indicate that we are no longer welcome to be patients of Dr. P[redacted] and Heather, though you have not actually come right out and stated that.  I have no desire or need to change my dentist nor was that the intention of my letter to the Revdex.com.  So my direct question is , Is Cincinnati Dental Services refusing at this point to provide our dental care, or are you simply giving us the option to go elsewhere if we so choose?[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not agree with amount owed to this dental office. I would like to see an itemized bill showing what they are charging me for, because I have an temized copy of work done and work paid for by my health insurance and dental insurance and myself. I'm not paying for work not performed on my teeth, nor late charges. The balancethey showed is more than$300.00  than it should be.  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I state again that I never gave my consent to the fluoride treatment. NEVER was I told of any purpose or advantage to have it: I have only 7 natural teeth on the top and most have received major dental work. I was also NOT informed of its cost ahead of time. H[redacted] put the treatment in my mouth just 5-6 seconds after the dental asst. asked if I wanted it. I have a major digestive disorder on my CDS medical history chart & am very careful about goes into my mouth. I was thin[redacted] about my questions about the treatment when it was put in. I told H[redacted] 3 months later about my major digestive adverse reaction to it and showed her where the pain was. Only then did she put on my chart no more flouride. She did not even say something like "I regret you had this problem!" Even before I filled out my complaint to theRevdex.com, I was asked by the Revdex.com if I would be willing speak to the media about my complaint & I said yes. I doubt if the Revdex.com asks complaintants this to be "threatening." I simply state again that one dentist at CDS has his license suspended by the State Dental Board for unprofessional actions. I may or may not chose to report any action I feel unprofessional. This is no threat - just a statement of fact! --- The founder of CDS was NOT going to buy the building & property he wanted for it unless he could have access to a private drive connecting his property to Auburn Ave. CDS is on McMillan St & the street often gets backed up to traffic. In August of 2014, I pointed out it took me 4 minutes to move my car just one car length on McMillan! [redacted] wanted another way to access CDS in case of an emergency plus his staff and patients use it. After consulting his LAWYER about this,[redacted] did not want to pay an ever increasing annual fee for the driveway useage. Instead, [redacted] himself offered free dental care for life in exchange for my free care. When I die, CDS still has free access to the driveway. I made an extensive point of this in my registered 2 letters and even when I mentioned this to H[redacted] in person she just ignored me and turned & walked away. CDS stonewalls on this fact. By the way, I was not the owner of the property [redacted] bought. There are other 3rd party venues for me to take to address this fact. This is no threat, just a factual statement. ---- On the phone with Dan H[redacted] in the summer of 2014, he said that I would get a 50% discount, not just off the regular price but the 10% "cash discounted price" which is offered to all customers without insurance and H[redacted] said this discount would be ON TOP OF MY FILE the next time I came in. When I checked in as a patient in Oct. of 2014, I was charged the regular price - NO DISCOUNT AT ALL! I politely but ASSERTIVELY (NOT belligerently) told the young lady that I was to get a discount - but no record of this was found "on top of my patient file." This young lady then asked Theresa , a 2nd floor supervisor about this! Although quite busy, Theresa had to spend WELL OVER 5 minutes of her time trying to find if I get any discount! After this long search on computer recoreds, she found it but did not know if it was to be a discount on the regular price or on the lower cash discount price. I told Theresa I was told it was off the 10% cash discount price which I paid her for my regulat tooth-cleaning exam. If I had said nothing there would have been no discount at all! Then, when I received the unasked for flouride treatment, Sandra [redacted] on the 3rd floor saw Theresa's note nad said she didn't know which discount applies and I told here Theresa gave me the 50% off the10% cash discounted prive. Well, Sandra wouldn't do this & gave me the lesser of the 2 discounts & said she would call me which discount applies to me when she finds out. Well, 5 weeks later I get a call from Sandra saying I get the "50% off with the 10% cash discounted price". Sandra made no mention of giving me a refund or credit even though I was charged too much. I believe the same thing happened to me in Jan. of 2015 when I returned to have a tooth patched up. I point out that it took CDS 5 weeks each time I sent them my two "inflammatory" letter by registered mail to answer them. It took CDS over a month to answer my complaint to the Revdex.com. I indicated in my "inflammatory" letters that I personall have referred CDS to others as a place to give good dental care, which it does, and that I intend to do so. I really respected Dr [redacted]'s efforts to get the place up and running! I happened to be eating at a restaurant the day after I got H[redacted]' letter telling me not to return to CDS since I had no trust at all in CDS. In the both behind ne were 4 adult ladies compaining loudly about billing issues with CDS. I turned to them and said I have problems too - to stop their gripping so I could eat peacefully (and other customers in the restaurant also) I said to look up CDS page on the Revdex.com website and see that there are 18 customer compaints and reviews. I said to the ladies that there will always be a couple of people whom any business cannot satisfy - but they have 18 complaitants! There are other ".com" websites that have patient reviews of CDS that anyone can view that I have seen. I will NOT mention them here. I myself do NOT do social media such as "facebook, Twitter, etc. So I have come to this conclusion: I will tell people that CDS offers good dental care: I had a permanent bridge last me almost 20 years! But there is a very serious problem with their billing, esp. with Dan H[redacted] and Sqandra [redacted]- both need jobs there which have nothing to do with billing or personal contact with patients. As long as they have their current positions, there will be problems as evidenced by my dealings with them and the 18 people on the Revdex.com website. A customer is ta[redacted] a chance with these two. I will also show them my two "inflammatory letters" sent by registered mail which took them 5 weeks to respond to- the same time as Sandras phone call to me. I will let customers decide for themselves it this is an appropriate amount of time or not. Research shows that if a customer has a problem with a particular business, they will personally tell at least 10 other people and who knows how many people these 10 others tell. An example is the 4 ladies at the restaurant. There are now 20 negative statements about CDS on the Revdex.com website. With the websides as Revdex.com and others, info is spread even more rapidly. I again state that I am As[redacted] for my full discount given by Dr [redacted] be restored. I have no animosity at all to the good staff who have provided me good services for 36 years.The issue is NOT the people who actually provide the good dental services;. I am glad they have let me become part of their life, as their sending me theIr own greeting cards as I indicated. I was glad to give the staff various greeting cards thru the decades; never did I expect the staff to send me any. THERE IS NO TRUST WITH ME FOR two people I have named who do billing BUT A LOT OF TRUST WITH THE STAFF WHO HAVE ACTUALLY DONE DENTAL WORK ON ME .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like an explanation why (as an insured patient), I still incurred the self-pay penalty assessed by the business on non-insured patients.  I would also like to know why the charges for two patients who received the same service was different.  What should the charges have been ( with the self-pay penalty)?  The billed rate for the service should have been $52 per cleaning per patient - not $95 for one and $87.57 for another.It would be a reasonable practice to penalize all self pay patients the same.  Not favor one over another.
Regards,
[redacted]

Mr. [redacted], The decision as to whether you receive the reduced contract amount for non-covered prodedures is the decision of your dental insurance carrier. Unfortunately that is a caviat of the plan they determine and we process the claims accordingly.  The explanantion for the difference in cost is due to an annual fee increase our group implemented on Monday December 12, 2016. One of your family members was seen on 12/9 and the other on 12/13, one day after the fee increase went into affect. The fee for a prophylaxis increased by $8. I hope this helps with understanding the cost and again I apologize for the frustration this must have caused.  Thanks,[redacted]

[redacted],I have discussed your treatment with the surgeon who stated that your visit was without incident, you were prescribed tylenol 3 for any discomfort, and you didn't contact the office about any post operative pain.  I certainly apologize that you felt the treatment was below your...

expetation.  Perhaps if we were made aware of the discomfort you experienced, we could have addressed any pain you were feeling. Are you still experiencing pain?  If so, you should contact us so that we can examine the extraction site.  If not, we will honor your wish and not contact you.Sincerely,Dan H[redacted]Operations Manager

Dear [redacted],
I apologize if you feel your account is incorrect. I’ve outlined
below a breakdown of charges, payments and the final balance on your account
for treatment performed in 2015:
Total full fees for...

services:
                                        ...⇄ /> $3,926.00
Insurance adjustments/write-off amount:
                  $818.00-
Adjusted Fees                                      ...⇄ /> $3,108.00
Insurance payments:    
                                        ...⇄ /> $1,350.80-
Remaining Patient
portion:                                    ...⇄ /> $1,757.20
[redacted] and Patient
payments:                           
$1,136.00-
Balance:                                    ...⇄ /> $   621.20
Late
fees:                                     �...⇄ 42.92+
Total remaining
balance:                                    ...⇄ /> $   664.12
I apologize if there has been confusion regarding payments
received by either you or your insurance company. I hope the breakdown above
clears up your concerns. If you would like to stop by the office we are more
than happy to go over this with you in person. Or you can reach us at
513-874-2444 if you have any questions.
Thanks,
Amy E[redacted]
Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Shifting responsibility for excess profit taken on self-pay customers to an insurance company is misleading.  The insurance company does not set your self pay rates.From my perspective, you overcharged me almost 90%.  Assuming you don't lose money on insured patients, this seems like an excessive profit.  It may be customary in your industry to do this, but it isn't the insurance company's fault.We can close this matter if you take responsibility for your own billing and customer service practices.It took me three letters to the President of your organization, multiple phone calls, two letters to the billing company, and a letter to the Revdex.com to get you to accept my payment in full.  It seems like the main thing that got your attention and stopped the billing was a letter to the Revdex.com.  Prior to that, I was ignored.This is after being a customer for 20 years.If you "own" your business' po0licies/decisions, we can close this matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]