Fort Collins Dodge Chrysler Jeep

I contacted *** and made arrangements to have the vehicle repairedIt has been fixed and she is very satisfied with the outcome

I have made attempts to contact this customer by phone and left voice mails each time and none of the calls were returnedI then sent an email requesting that she contact me on my cellThe only response I received was a return email to attempt to engage via email which would be very hard
concerning the issuesI was willing to try and help with her issues but can't do it using emailIf she will call me I would certainly try to resolve the complaint

As I stated in the previous contact, I am searching for the right vehicle and will contact Mr and Mrs *** when I get the right SUVThe vehicle they need is a passenger SUV which we do not have in stockWe want to try and make things right with them but need the correct vehicle

Complaint: [redacted]
I am rejecting this response because:
Well, this employee who represents Chrysler Dodge Jeep is really making their integrity look great. Here is a photo of our ONLY conversation. As you can see, I have only had responded to his email within the timeline that he sent me an email, where I have requested for him to respond to my email as well. It is very sad that this individual is lying in the effort to distract the fact that I have bought two cars from this company with issues. I am not catering to their salesmen gimmick strategy. OH…wait…BUT IF I WAS LOOKING TO GET FINANCED AND PREFERED COMMUNICATION THROUGH EMAIL MY REQUEST WOULD BE CATERED TOO??. You got to love their customer service. This back and forth or who will contact who is complete BS. I am not playing their games after spending thousands of dollars at this dealership. I am the consumer, and the customer. I requested that they either offer their help through email, or the Revdex.com due to the lack of faith that I have in this company. Maybe it is hard to comprehend my situation? Or maybe this individual is playing this game if he can. That is okay, everyone will see how I have been treated. Well here it is explained clearly THOUGH I wrote a whole life story on the detailed situation in my original post; 1.       They sold me a warranty that is still good, yet won’t cover anything they say I need to fix. 2.       They sold me two vehicles that both had major issues. 3.       The current vehicle was inspected by their lube department two months after purchase, and somehow had the issues that I am dealing with now, wow. 4.       This company has no integrity to withhold a customer’s request. There you go consumers. A simple respond to my email that you can help or not. I guess not. I don’t play ball in any court, you should be thanking me for job security in the two vehicles I have purchased.Regards,
[redacted]

I got involved with Mr. and Mrs. [redacted] and put together a deal for them on a brand new 2018 [redacted]. They needed to have a vehicle with 6-7 passenger capacity and with the pricing and incentives on the [redacted] I was able to get them into the vehicle and keep their payment close to what they...

were paying. They decided that the [redacted] would not work. I had a couple of used 7 passenger vehicles that we discussed but could not get them approved without additional down payment. I am still looking for a vehicle that would work for them. We do not trade for a lot of 7 passenger vehicles but soon as one comes in I will let them know. As I explained to Mr. and Mrs. [redacted], their credit since we sold them the [redacted] has went down making it difficult to obtain financing. Unfortunately, the banks are more lenient on new car financing than used car financing which is why I initially suggested the new [redacted]. I AM sensitive to the fact that Mr. [redacted] served in the military and certainly want to help them out. I will be in touch with them when I get the right vehicle.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]Marcy,I have contacted Lori and we have agreed to install the necessary module for her to be able to receive XM radio. She told me that she is very...

happy. The installation will occur at her home on Thursday. Steve

I have reviewed both deals and would like to discuss them with Mr. [redacted]. I can see that he purchased a new Dodge [redacted] and was unhappy with the vehicle so we traded that vehicle to a used Subaru. I can see that some of the after market items that were set to be installed on the [redacted]...

were not cancelled and Mr [redacted] may be entitled to a refund on those items. Please have him make an appointment to visit with me.Steve H[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am wondering about the kinds of records this business keeps. When my girlfriend takes her car the the [redacted] dealership, they know exactly how many miles the car had when it was taken in because they keep good records. [redacted] may be confused about which vehicle he is talking about, my [redacted] doesn't have anywhere near 200,000, they would know this if they were a reputable business. If they thought my vehicle needed too much work, they should have been upfront with me from the beginning, instead they continued to take my money and keep my [redacted] for extended periods of time. Also, when I asked if they had security lights and camaras at their business after my vehicle was vandalized, [redacted] told me they did not have security camaras. After that I did not feel comfortable returning my vehicle to that place of business. Additionally, the security light in my [redacted] has been going off since June, I spoke with [redacted] about this multiple times. I was told many time it had been fixed, however, I continue to have the same problem. I also did not feel comfortable taking any vehicle back to them when they couldn't even fix that light.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
What was failed to be stated was that I had to locate the parts that were needed for the repair of my truck since the dealers parts department failed to do so. I was also informed by Ram Customer Care that the warranty will reimburse the dealer for the rental truck they did provide. I am very thankful for that. Also, going back to the truck trade, I was asking for an equal valued vehicle considering mine was a 2500 with a Cummins dieael and had most major upgrades inside minus leather and heated seats. The truck I would have accepted was a year newer with less miles and leather interior but a 1500.  When I was called back, I was told that if I wanted the truck I suggested to trade for, we would have to pay out of pocket $4500. If my math is correct, being helped by a friend that has worked at a dealer, I would have been losing $12000 on that deal. Seems fair?!?!   I have also tried to get the dealer to address a clicking in the dash that appeared after they replaced the gear shifter which I paid for even though it was a safety issue and was noticed 30days after purchase. I have not got a straight answer from the service advisor if they would replace the RF module and the Service Manager seems to be unconcerned and never returned my call after we initially talked after I called three times. Just seems that once the sale is complete your business is wanted but not appreciated. Again, not saying I am unappreciative about the rental vehicle or the fact the truck was completed but there were some very suspicious things that raised a red flag after this visit to this dealer. 
Regards,
[redacted]

I will follow up on the part and makes sure that we contact the customer and get it installed as soon as possible.

I have contacted [redacted] and he is going to bring the vehicle by for me to inspect.

[redacted] 
[redacted]Mr. [redacted]’s truck was towed to our dealership on Friday, September 23, 2016. The vehicle was having problems with the...

transmission. We put his truck ahead of others in the shop for diagnosis and informed Mr. [redacted] that the transmission had failed and that Chrysler had approved us to install any parts within the transmission that had caused the failure. We knew from experience that the valve body within the transmission had surely failed but since we had not disassembled the transmission we were not sure of additional failed components. Unfortunately, the valve body parts were on a national backorder. We contacted our Chrysler Service District manager and apprised her of the situation. Due to the parts availability problem on September 28, 2016,we put Mr. [redacted] into one of our rental trucks at no charge to him. During this time Mr. [redacted] attempted to find the necessary parts and did find a remand transmission at another dealership and contacted us to see if we could replace the entire transmission. I explained to him that Chrysler would not authorize replacement of the entire transmission, only the failed individual parts within his transmission. At this time we attempted to trade him out of the current vehicle into another truck. Mr. [redacted] felt that he was entitled to a truck that was newer than his with more equipment for the same price which we could not do. We were finally able to receive the necessary valve body parts and were able to finish the repair on the truck. Mr. [redacted] picked up his truck on October 8, 2016, at which time he also returned the rental vehicle that we provided him.    Steven D H[redacted]General Manager

I have contacted the customer and we have everything proceeding to get the situation handled. She has told me that she is very grateful that I called.

The vehicle is an extremely high mileage [redacted] in poor condition. We have worked with Mr. [redacted] over the last year performing various repairs at his direction to attempt to improve the reliability of the vehicle. The issue for which Mr. [redacted] is requesting a reimbursement for may well...

have been covered by a [redacted] warranty valid at the [redacted] Dealer of his choice. We did not find a repair order documenting the installation of genuine [redacted] replacement parts. However, if Mr. [redacted] had purchased these parts from a [redacted] Dealer which we installed, this repair would have been done at no charge to him other than the cost and installation of the spark plugs. Because he chose to take the vehicle to an independent service facility and not use the [redacted] warranty available we cannot issue a reimbursement.

Unfortunately, I cannot reimburse Mr. [redacted] for repairs that he had performed at another service center. His vehicle had over 200,000 miles and with that age of vehicle there are many items that need attention. Mr. [redacted] claims that his vehicle was "vandalized while at our dealership. He pointed out 2-3 minor dings that probably did not occur while in our shop but in the interest of customer satisfaction I had them repaired to his satisfaction.[redacted]

Mr. [redacted] had a hole in his seat cover that he thought should be covered under the Chrysler warranty. He contacted Chrysler and they agreed to replace the seat cover and that he was to pay for the replacement and then get reimbursed by Chrysler. At the time of the seat cover replacement Mr....

[redacted] requested a front end alignment as well. The original agreement with Chrysler regarding the seat cover was that Mr. [redacted] was to pay for the replacement and then Chrysler would reimburse him. However, when Mr. [redacted] picked up his vehicle he was very irate and refused to pay for the repair. We were able to get Chrysler to reimburse us rather than him. Mr. [redacted] later complained that the seat cover was not installed correctly. We took pictures of the seat cover and sent them to Chrysler for authorization to install another cover. Chrysler has refused to install another cover because to them the cover is installed correctly.I am unsure why Mr. [redacted] is accusing us of performing an alignment that he says was not necessary when he is the one that told us to do the alignment originally. If he still believes that the seat cover is not installed correctly he needs to contact Chrysler just like he did originally and get authorization to replace the current cover. Steve HardyGeneral managerFt Collins Dodge Chrysler Jeep

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. The practice of using 3rd party resources I still find objectionable and I would argue that with the Facebook debacle at hand companies should distance themselves from anything appearing similar, even “public record” which is a highly controversial topic right now as well. Thank you for removing me from the mailing lists. 
Regards,
[redacted]

I have contacted the customer and we have conversed about their concern. I am involved in getting this situation resolved. We certainly could have had better communication with the customer. Part of the issue is that the failed part was on back order but it is now here and we are getting it...

installed to verify that it will repair the problem.