Fort EPC

In May of 2014, I paid Global Efficient Energy approximately $15,000 to install solar panels on my roof. After they installed them, I have seen no difference in my utility bills. I was supposed to have a 10 year warranty. After a recent hailstorm, I began the process of replacing my roof. We were unable to get in contact with anyone from Global Efficient Energy at any of the phone numbers or the email address the company had given me. Another solar panel company came to remove the solar panels. They informed me that the solar panels were never connected correctly, and they had never been on line.

I was approached by GEE to purchase solar panels wit a guarantee that it would save me on my electric bills and would reduce my bill enough to cover the monthly cost of the loan. My loan amount for 8 panels was $19,900. I’m still paying it and my electric bill has not reduced enough for any savings. Between the two, I’m paying over $700/ month. I’m retired and this is eating up a significant amount of my income.

In 2016, we purchased solar panels from Global Efficient Energy. We were told by the *** that we would be saving 50 percent on our electric bill each month, that didn't happen. They would do an audit on our bills and we suppose to get a refund from that, that didn't happen. After a month or two we thought we would be getting savings on our electric bill but again that didn't happen. We called Global to see if someone would could come out and check the panels no answer. Several more times called *** no answer. We had to call the finance company and they called Global, no call back from Global to us. At this time we called ONCOR to come out and check on the meter to see what was going on, ONCOR guy stated that "we were getting only enough juice as a 9 volt battery". After all the calling and no answer, come to find out they are no longer in business in Austin area. Our home is a 2 story, 3200 sqft. Global only put 12 solar panels and the barrier and charged us $25000. Our home was not outfitted correctly. We was still within our warranty. Our electric bill still didn't go down as the company promised us. We are stuck with solar panels that's still not working properly. WE HAVE CONSUMER RIGHTS and the business took advantage. Still paying for the solar panels. Issues we have with Global are Advertising Issues, Product Issues, Repair Issues, Service Issues, Contract Issues, Customer Service Issues. UPSET... that you would have a fortune 500 company taking advantage of people, and part of ONCOR solar program. WOW!!!!

this terrible company is part of the envirosolar scam company. I cancelled the solar service because of many reasons, they lied about the service and lied about the smart technology installed on my house. The alarm and smart home installer messed up my existing smart home features which cost me 2000 dollars to have repaired. I have been trying to cancel their monitoring service for months and told them to come get their equipment and no one ever calls back or emails me. I just keep getting letters that I owe them money and they will report me to the credit bureaus. Worst customer service ever.

My mother and I bought 6 panels and windows for $20,000.00 07/16/2012 then bought one more panel the next year. We were originally told that we would get $2500.00 each year for 4 years, we never received a dime! We were told they would greatly reduce our electricity bills, it has never reduced them at all! We were told we would be getting money back on our electric bills, we got $46.00 back on the initial one after much prodding and we get 8 cents maybe 4 times a year after that. We haven't received anything in a long time, it's like they don't even work anymore. We can't reach the company, not even by the number you provided.

This company installed our solar panels through *** loan company. We have proof of the damage they did to our roof. We had to pay $10,000 to have them removed. They caused leakes throughout our home. Used duct tape on our roof. Lag Bolts only went through the decking and were very lose.Silicone in the junction boxes. duct tape in area that should have properly installed. Deemed not up to code. The experts who did the repair and asked to be contacted of this shawty work done to our brand new home built in 2014 are available. Pictures available, and *** insurance information available.

we had a solar system installed to our home in April of 2016. I have tried numerous times in the past to reach out to the company in regards to the installation and the product operating system with no luck in reaching them. I have tried contacting my electric company and they gave me a different name that they were doing business as, but did not reach them with that information either. My system is not working as they told me it would. I was told my system would produce energy and my electric bills would come down to almost nothing, and may even result in a credit from my electric company. I have not seen much difference at all and I have been trying to see if someone would come out to test our equipment to be sure it was operating properly, but cannot reach anyone. my electric company put me in contact with a new provider that are taking over some of the customers that were doinfg business with Global but they are wanting to charge me to come out and service my system. I am in debt for $30k for this project and have no one that can help me. I contacte dthe finance company and they also are not cooperating with me. I am going to submit a claim against them as well. the Solar company got their monies but now i'm stuck with a balance and have no idea if it is even working properly. the finance company just wants me to pay them back for the debt, they don't care that they are not working properly. I did try to get them to investigate into the solar company, Global efficient Energy, in the past, but since I could not afford to pay a contractor to come check my system, they closed the case and labeled it Decline service, or something to that effect. I told them I could not afford to pay a contractor to come service my system while still having to pay my loan payment as well. I hope that you can help me resolve my problem. I am not trying to get out of paying my debt, but why should I pay for something that doesn't work?

I got my solar panels installed in April 2006 ,each panel 8.96 kw. x 32 panels. The panels were turned on in Aug of 2006, months went by and I did not see a difference in my bill. I called them several times with getting an answer that someone would call me back and no one ever called me back. I finally got a hold of someone and they had me email them 6 months of my bills, I did that and never heard from anyone. Again I tried calling and no answers. After 23 months we finally found out that we should have been with an electric company that has a buy back program. Which we were not told about. We have been with a company for 10 months and we have gotten $136.57 back from 32 panels.

I bought solar panels Feb 2016 from a friend who was working with the company. I paid about 20k for a panel upgrade, solar foam, powermizer, 40 LED lights, attic tent, thermal jacket 2 solar fans and a 1.25kw starter system, water heater wrap. I was promised 1500 as a rebate but only got 650 to include a partial refund for not getting my water heater jacket. I was given several points of contacts and numbers to call by former employees but never got an answer. After my first complaint on Revdex.com in 2017, I was contacted about the rebate and lack of communications and given the 650. I told the representative ***, that I still had not seen savings and I didn't know if my panels were on or working properly. Some one was supposed to come out and check that they were properly turned on and producing as there is no way for me to check it myself. . I sent in graphs of energy consumption and copies of bills from the past years. No communications came after that. I was told by former employees that they were purposely not answering or dragging their feet on items and rebates.
I have had these panels for almost 3yrs and my bills are still the same. I'm still paying off a loan for an item that I believe is not working. The solar seal itself was supposed to save at least 36-75 dollars a month. You would think with all the stuff I have and 5 tilted panels on my roof, my savings would be apparent. I have no idea if they are working, a local electric company confirmed they were installed properly at the end of installation but then nothing. Also, what happens if my panels need servicing in the future? Who would I need to contact if they ever break or need servicing? I was supposed to be on a plan to increase panels until I was completely solar.

Have tried to contact them to have them remove panels so my roof can be repaired. Have tried their phone and website but unable to do so.

Global Efficient Energy has not honored the contract agreement that we have enter into. This occurred in December of 2014.
A sale rep by the name of E *** from Global Efficient Energy arrived at my resident in December of 2014. He was in the business of sales of Solar Panels for residential use. I was aware of Solar Panel and how they work. Mr *** went on to say how it would be a benefit to home owners the have Solar Panels and how they would save up 50% on utility bills and we guarantee the 50% saving. Also at some point you will be able to sale energy back to the utility company for a profit. Along with the 50% saving and the sale of energy back to the utility company it would a great saving. With that you would easily pay for the Panels. Mr *** went to tell us everything involved and the cost as well as the monthly payments.
Mr *** wrote down all of the material it would take to install the panels and the cost. Everything would cost $23,500.00. He also stated that the Federal Government is trying to encourage home to become more energy efficient and with that the government will gave you a grant of $6,000.00 and a $2,000.00 bonus from Global Efficient Energy. That would bring the price down to 15,500.00 with a monthly payment of only $155.00 per month with option of paying it off early. Mr. did in fact say that $6,000.00 was a grant from the Federal Government and I would receive it. He went to say the $15,500.00 would have to be finance with a company that Global Efficient Energy normally does business with, which turn out to be ***. I inform Mr. that I needed to see the finance papers before I would sign them. My job takes out town for two weeks at time and return home for one week. during that time the notice of cancellation certificate had expired. The day of the install I informed the installers that I have not seem or signed any financial arrangement. I was then put in touch with a Mr. D *** his phone was *** who stated everything was good and that he was in route to my resident with the paper, upon which he never show up and the work was completed. When I received the finance papers they were for $23,500.00. I immediately began calling D ***, E *** and customer service no contacted at all. I would leave messages no one would call back. Finally was able to get in touch with one of the installer. He was the one to help me to receive the $2,000.00 bonus, that was the only thing that Global Efficient Energy has done right and it took a great of time to receive that. E *** lied about the grant of $6,000.00 it turns out it was a tax credit. After over a year I finally was able to get in touch with a lady in the customer service department that was suppose to assisting me. until I found out that she was no long there. There was another person that later contacted by the name of M *** and a associate of hers that was suppose to do the analysis on the panels once they have all of my utility bills. They continue to give me the run around stating they never receive them.
The financial agreement with ***. Which I never signed because Mr *** did all that himself. Payments of 544.10 per month and a balance of $23,500.00 after Mr. stated that I would only pay $155.00 a month. I contacted my attorney, letter were sent to Global Efficient Energy and *** with the attempt to resolve this issue. My attorney did not receive response from either one. With advice of my attorney to continue to pay *** the monthly payment, so far I have payment them $9,793.80 To this day no one from Global Efficient Energy has been to resident. There 8 panels on my resident, according to a independent contractor they are not producing any energy at all. I have along with my attorney have attempt to get my money refunded and to have the panels removed from my resident still nothing. *** says I have a balance of $22.900.00. Which I refuse to pay for s

Global sold us a solar panel system at the cost of $26,000. Installation was delayed over 5 months. Solar panel failed due to shade. I lost contact with the company and it's representatives after they made a shade analysis study of my home. I paid over $1,200 to have my trees cut and trimmed and learned that due to the shade, my home should not have qualified for solar panel installation. I have lost SSW, SW and W side shading of my home, not to mention the property value of my home after a massive tree trimming. Because of the lack of shade, my home's efficiency has deteriorated. Efforts to make my home efficient, now have become costly. After the shade analysis, I lost all contact with the reps and several attempts were made, both by phone and text to contact the Point of Contacts (Salesmen; *** Project Representative) which the company gave me. To date, I have not hear/received any results from the company or any of its reps.

I purchased 21 solar panels from Global Efficient Energy in May 2016. The panels were installed in July 2016. I also purchased a monitoring system called solar edge that Global is suppose to monitor and let me know if any problems come up with my system. On October 12 2017 I noticed my Solar Edge app was not working and stuck on September 29 2017. I then contacted what is now Enviro Solar Power and Spoke to a Mr *** in the Austin office. He was able to go into my system and had me run some tests on my end and he ran test on his end. After 3 days of this and the Breaker box's tripping 3 times, Mr *** notified me that he would need to send out an email and have someone come out to look at the system. Since then, Mr *** has stopped returning emails, or phone calls. He is also no longer answer his phone when we call. We still do not have an appointment nor has anyone come out to look at the system to tell us what is wrong. We have had to do a search online to see what this error code is, to find out it is electrical and to shut the system down. Mr *** did not tell us to shut the system down, or that it could be dangerous due to there being an electrical issue. I have tried to call the main number and when I finally got someone to answer the one, I was told they have no affiliation to Global Efficient Energy, yet that is the phone number I called.

I have solar panels installed by Global Efficient Energy. I was to have panels installed to have my electric bill reduced by a certain percentage and if not a check issued until it was. I have had no checks or even any response regarding that. No one answered to make sure my panels were operating to the generate the proper amount or if there was a way to see the amount generated.
My rebate was never processed and it took over a year for anyone to answer me. 7/2017 I finally got an answer that my rebate check was being "processed" and they were looking into finally giving me my water heater cover. Months later with still no response someone finally answers at a Katy location and all they tell me is that they will send an email about it. I bought these panels in 2015 and this company is very shady. Contacting some of the previous employees who installed or sold to me I found out that several left because of less than desirable practices going on in the company. I am paying all this money for a system that barely works

see Attached document

Solar Panals were installed in June 18, 2015 when they installed wrong product than what we were prommised and it was not working for a year according to our energy company CPS. After emailing and callong for months they came out to fix in March 2017 there is roof damage where they installef and we were told we would be compensated for the system not workkng and they would help with the roof repair that is causing a leak in our home. Contacted a Ms *** at the company that now does not respond to many emails sent. We paid 25000 fir the system

In November of 2014, I paid over $14K for solar panels and was given the guarantee that I would save 50% on my electric bills over the next 3 years. Not only have I not saved any money, but my bills are higher. After calling multiple times over the first year, someone finally came to my house and discovered the panels were not hooked up/turned on correctly so they weren't reading. Still no savings and the meter was only ready 300 input each month (which is hard to believe with 5 panels in Texas heat). I have been calling and emailing over the last 2+ years - at first there was staff turnover and the person I was dealing with was gone; now, the phone numbers I have are disconnected and the main service line I leave messages on go unanswered. I would like someone to service the panels so they read correctly (and work) and honor the guarantee for the cost savings or receive at least a partial refund for the $14K I spent.

We had Global Efficient Energy install solar panels in May 2015 with the understanding and a written guarantee from the company that we would save 40 percent off our electric bills. They said after a one year analysis they would either install more panels to enable us to meet the 40% or we would receive money back. We did not notice any savings on our electric bills and have tried to call and email them several times with no response. We would like them to honor the guarantee they provided us.

We install five solar panels in our home on January 12,2015 and were told we would get a tax refund of $ 4,200 dollars in tax rebate by the sales men. When we file our taxes they told we were not entitled to it. The sales men did not inform us that we needed to own a lot of taxes in order for us to get this rebate. We are seniors and I believe he took advantage. I since yet learn that this has happen to others. I would appreciated any help in solving this matter. We have contacted them numerous time. Any they said they will take care of it . But nothing has happen.

Had solar panels installed in 2014 that never performed as promised. Global has on several occasions promised to install additional panels but I have only seen lie after lie from this company. Latest offer was a $750.00 payoff, have not seen that either. Only thing company is good at is lying!