Fort EPC

Not getting energy savings promised. Cannot get ahold of them to re-finance money owed as promised.

I purchased these solar panels because of the promise that they would generate enough electricity to lower my monthly electric bill enough to cover the cost of the panels. This has not been the case. My light bill never went down at all so now I am stuck with solar panels that do not work and a light bill that keeps going up.

I've had the system installed over a year now and the savings are not what they promised. I've called numerus of times to get someone to come and explain the system and to make sure it's working correctly. As soon as the system was installed, there was no costumer service. I've been calling them ever since the system was installed to make sure it was working correctly and no one has ever responded to my request and messages. We financed $28000 for this system thru GEE and got 0% for 18 months. October of 2017 will be 18 months and we have not received the savings we were promised with this system.

I was promised 50% kwh savings after receiving this company's services, but I'm actually only saving 18% kwh savings.

*** stated in a conversation in April 2016 if I'm not reaching the 50% savings guarantee, GEE can help me reach my savings guarantee by paying to replace my HVAC system.

When I spoke with *** again in April 2017 after my savings analysis was complete, he stated the HVAC replacement option was no longer a possibility. He offered me a cash settlement of 3 years of my actual kwh savings totaling $750. This is a poor settlement amount considering I was promised 50% kwh savings for an infinite amount of time. What I'm being offered as settlement is only 18% kwh savings for only three years.

I was also promised when it came time to replace my roof, the company would come remove the solar panels, store it, then reinstall it once at no cost to me. This is something else they are no longer guaranteeing me.

Also, before the installation, it was not disclosed to me there would be dangerous levels of humidity that would accumulate in the attic. I have been monitoring the humidity levels in the attic and have recorded humidity levels up to 84%. Increased humidity can lead to mold growth.

I paid approximately $19,900 for GEE's services and received a $4,500 tax credit from the IRS. My total cost for this project is $15,000 and I'm only saving $239.26 per year in energy savings.

I should be saving at least $540 per year at the 40% savings guarantee the company offers, and $659 per year at the 50% savings guarantee I was originally quoted.

Customer service is non existent and the company does not return phone calls. I'm extremely dissatisfied with this company.

We paid (financed) $15,000 to have a series of solar panels installed on our house. After reviewing our monthly electric bills and performing a survey of the house to determine if it was a viable candidate for solar panels, the sales person (***) guaranteed us that the panels would generate at least as much power as we were using, negating our electrical bill each month. This is important because I specifically told the sales person that if it would not negate my electric bill, it was not an equitable purchase and I had no further interest. He assured me it would and we even installed one extra panel to ensure that the power demands were fully met. He also assured me that both he and their offices would be easy to contact should we have any issues.

After initial install, we waited over a month for the inspection. They had told me that they would be in contact with me within 2 business days to schedule the inspection. After two weeks, I began efforts to contact them. it was painful to even get someone on the phone. Once inspected and activated, several months later I got a cease and desist letter form Oncor stating that an unauthorized power supply was connected to their grid. GEE failed to declare it, so we had to shut it off for another couple weeks while we tried to contact them and get it resolved.

With it up and running, our average monthly power bill has only decreased by about $10 or $12. Obviously, this is nowhere near the power output we were assured it would achieve. We have made several attempts to contact GEE for resolution and left multiple VMs. They are exceedingly difficult to contact and of the one call that I have since been able to make and actually speak with someone, I was given a supervisors number who I have also placed several calls and VMs to without response.

there aren't enough characters for me to fully describe the problems we've had with this company from a customer service perspective. This is a very bad intro into clean energy.

Several issues. The salesmen *** sold me a Solar Panel system he offered me Lower my electrical bill at least 50% every month He offered me a %3000 dollars rebate. Since the system was Installed on my roof My bill went down about 30%. I have not received the $3000 rebate and my system was installed last year. I have tried to contact *** and the company by phone and by email and I nobody answers the phone.

see Attached document

Purchased Dec 2014 the package of 5 panels, solar barrier, water heater wrap, insulated gaskets, eco-watt box at $15,900 and paid it off the next year. However by contract they have not been doing the annual electric savings analysis to guarantee the contracted 40% savings. We saw an initial savings due to changing electric companies and that's it. Once was able to talk to a person for Customer Service to confirm who the monthly bills should be sent to this year after many attempts. Still no confirmation by that person when requesting by email. Additionally, no annual visits to inspect equipment and panels has been done. I am unable to get through to any person trying different phone numbers. Seriously disappointing and irresponsible. I expect them to follow through with their contract guarantees consistently!

see Attached document