FortuneBuilders Inc

Revdex.com:
I was premature in my post and after speaking with the company I realize that the best thing to do would have been to just call the companyThey have always been very responsive and I realize some of my statements were not correctWe had a good conversation and I would consider this matter resolved
Regards,
*** ***

This issue has been fully resolvedThis customer originally enrolled into our coaching program and cancelled and was refundedThe customer wanted to continue in one of our online educational programs, however he ultimately had some health concerns that prevented him from dedicating the time to use
any of the program, the coaching, or take any of the online classes

went to the seminar and paid for for the day workshopheard about all they do on workshop is try to sell you the 10k program, called and requested a refundthe representitive told me 24-48hr to see the refund on cc, nothing happenedcalled on 3rd day, said need 5-biz days to showthen called on 6th day, said they need 72hr to file to admin, and needed anothe 5-biz day to show totally scamdo not trust them!!!!! don't pay a dime!!!!!!

My wife and I recently paid and joined the FB endeavorWhile I will not bash them for their efforts, I do think they should do an evaluation of where their students are today? We joined in April, and our mentor was great; however, since we don't have the money to fork out to have mentoring for the long haul, we only had the sessions that we had and now we are on our own with trying to figure out how to find properties, and write a contract, etcWe have yet to find a deal, and really not sure of the proper steps to sealing the dealI will reach out to our mentor for additional assistance, but I truly think FB could follow up with its' students to see how they are doing in their business and to ensure they are not giving up on what they started out on

As soon as we saw this we reached out to the customer to see where the gap in communication occurredThe customer was dealing with an emergency and wanted to stop the check
from being deposited which we were able to do.
The customer called our customer service team on Monday morningWe gave the customer a few options because our employee was not sure if the mail had arrived yet into the accounting department since it was Monday morningThe first option we offered the customer was to mail her a refund check that day. Due to her emergency this was not a viable optionSo the other option we offered the customer was to put a stop payment on the check.
The good news was we were able to stop the check from being deposited and we sent the check back to the customer as requestedThe customer was very happy about us reaching out and this situation has been fully resolvedWe also let our other team member *** know that he should have informed our home office about his communication with the customer.
If anyone ever has any questions you can reach us directly at [email protected] or by calling us at We will always do our best to resolve the issue in as timely a manner as we can without having to involve the Revdex.com which can lengthen the process

We spoke with the customer and we cleared up the confusion right away. We are a large educational company and have many different programs, courses, software, and levels of coachingEach of these different levels include very different deliverables and coaching time frames. Because we
have so many different programs we generally ask our customers what they are looking to achieve and then make one or two program recommendations based on what we think will be most beneficial to them rather then going through every different level which can be more confusing. We take full responsibility for not clarifying this initially with the customer and discussing other options. In this instance we should have done a better job of clearly describing the numerous differences between these two programs because there are significant differences in deliverables beyond just having access to a coachWe clarified this with the customer when we reached out and apologized as we should have clarified this initially. The customer was very nice, understanding, and apologized for not just calling us first to get clarity rather then going through the Revdex.com process which is slower

I am new to FB well started a year or maybe a little moreAnd then I was sent back to Afghanistan and asked if I could put everything on holdAnd was told SURE and they FB did just thatI am still in Afghanistan and looking forward to starting again

We spoke with the customer and we cleared up the confusion right away.
We are a large educational company and have many different programs, courses, software, and levels
of coachingEach of these different levels include very different deliverables and coaching time frames.
Because we have so many different programs we generally ask our customers what they are looking to achieve and then make one or two program recommendations based on what we think will be most beneficial to them rather then going through every different level which can be more confusing.
We take full responsibility for not clarifying this initially with the customer and discussing other options.
In this instance we should have done a better job of clearly describing the numerous differences between these two programs because there are significant differences in deliverables beyond just having access to a coachWe clarified this with the customer when we reached out and apologized as we should have clarified this initially.
The customer was very nice, understanding, and apologized for not just calling us first to get clarity rather then going through the Revdex.com process which is slower

The issue has been resolved. We
let the customer know that all they had to do was call or email our
office and we would have processed his refund a lot faster then having
to go through this longer more involved process through the Revdex.comWe were
not aware the customer was even seeking
refund as they never reached
out to us via email or phone

After receiving this we immediately reached out to the customer and resolved the issue and we are helping get the student back on track.Unfortunately, the customer said the real issue is that she
has had several personal challenges that have held her back from putting much time
into
the program and her businessWe noticed that she hadn't showed up for her first coaching call and didn't
schedule the very coaching calls that are designed to help her start up and
establish her real estate investment businessShe took responsibility for not
taking as much action as she should haveAfter speaking with us the student was excited to continue
with the coaching program and was thankful for the assistance we were able
to provide to help get her restartedWe also learned a lot from this and are going to follow up
with her more proactively as she continues with her programDuring our conversation the customer did say that she has
learned a lot from the small amount of time she has been able to commit to our
program and that our resources have been helpful to herShe is also happy that
we are going to continue working with her to get her back on trackShe also understands that she could have easily contacted us
directly and made us aware of the situationOur company's main phone number and email is on this website and we are very
prompt about respondingWe can be reached at or [email protected]
CallSend SMSAdd to SkypeYou'll need Skype CreditFree via Skype

We were a bit confused when this came in because the customer had emailed over to one of our employees that she "enjoyed the seminar and learned a lot of valuable information." There wasn't an indication in her email that she would have liked to have known the investment for our coaching
services ahead of time
When we reached out to the customer, she was very nice, and even apologized for involving the Revdex.comShe didn't realize all she had to do was call or email our office and we would have processed her refund a lot faster then having to go through this process with the Revdex.com
She also could have asked for a refund at anytime during the workshop and we would have processed it immediately
Our company's main phone number and email is on this website and we are very prompt about respondingWe can be reached at *** or at ***@fortunebuilders.com

I attended the day seminar in Minneapolis, Minnthis last weekend in 06/I was curious as to the reviews they would receive when hearing some people talk about the companyAs I suspected all that I have seen filed our complaints; well, I'd like to change that! I know MANY people who had a great experience with them- you just rarely get noticed for the good and always get chastised for mistakes, no matter how little!
I had a great experience at the seminar! Yes, I was kind of bummed that I did not have the finances to join MasteryHad I though, I would have done it in a heart beat! It's obviously not a program for everyone, but if you have the passion to commit to your business and utilize the tools I see no issue in being successful!
And as far as I'm concerned, this weekend was well worth the $197! I learned things this weekend (especially the 3rd day!)that I was unaware of- things I hadn't even learned in school when becoming a Realtor or through having a family of RE investors! Although I could not join Mastery this weekend I will be a student in the near futureAnd I'll pay for my tuition with the tools they provided/taught me during this day seminar!
The reason some people didn't get as much out of it is they weren't devoted to learningThey want quick info to make easy moneyYou are not going to be successful in any business with that state of mind! You have to work for money and that's just a fact, but once you have money you can let it work for youIf you aren't in a financial situation to join yet, you can still greatly benefit from the seminar!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This has been resolvedIf there are ever any issues please call us directly at *** or email us at [email protected] and we will get it taken care of right away

This concern has been fully resolved and was our errorThe customer requested a refund the same day they purchased and one of our new team members thought the refundhad been processed because a refund transaction ID had been issued in the systemUnfortunately the rep didn't process it correctly
The customer then filed this complaintbefore they reached back out to us to let us know they had not received the refundAs soon as the customer let us know there must have been an error, we immediatelylooked into it, and we corrected the issue and processed the refundEven though this is a one-off training issue, our management team has retrained everyone so this neverhappens againIf there are ever any issues please call us directly at 1.800.910.2594 or email us at [email protected] and we will get it taken care of right away

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more than satisfactory to me.  The person I dealt with, [redacted], was exceptionally nice and polite. I am very happy with this resolution. I will wait for the rkerbusiness to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This company has online classes for you to listen and take notes but you are not getting your money worth. The classes are not enough to show you can progress in the investing business.

This issue has been resolved. I was able to speak with the customer and clear up the miscommunication and show her where to locate the tools and the training workshop videos on our website she was promised. This customer did reach out in August of this year and I emailed her and...

called her back, but we weren't able to connect on the phone as she was very busy at that time. I should have followed back up after that since we were not able to connect. She was thankful and looks forward to continuing her education with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. There was some confusion on my side as well and I was very impressed with the way the company reached out and rectified the issue.
Regards,
[redacted]

The issue has been resolved. 
We
let the customer know that all they had to do...

was call or email our
office and we would have processed his refund a lot faster then having
to go through this longer more involved process through the Revdex.com. We were
not aware the customer was even seeking refund as they never reached
out to us via email or phone.