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ForwardDental Reviews (43)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I reject this response from Forward DentalAgain they show lack of interest or concern to listen to the patient and what I have said many, many timesBut one more timeThe Doctor, DrJay, and the dental assistant, Debbie, gave me information before, during, and after the procedureinformation which led me to believe the procedure would be covered by insuranceFurthermore, my insurance does cover calcification if it is indeed presentMetLife’s review of the X-rays found that there was no calcification shown in the x-rays, which is where the Doctor’s information is misleadingA review of the X-rays by a new dentist did not show any calcification, hence why they are not reimbursing for this procedureI understand that dental offices cannot control whether insurance companies pay for a procedure, but when I am misled to believe that there is damage to my teeth and informed that this damage is covered by my insurance, this is fraudulentEven having received the pre-authorization back likely would not have been helpfulI suspect that it would have shown that the procedure would be covered since it was being submitted as a fix for the calcification issueHowever, once the actual claim was submitted along with the x-ray “proof”, the insurance company determined there was no issueAt no time did I express interest to the Doctor or the Assistant prior to them pointing out a gap in my teethOnly after they pointed out the gap, saying we could improve your smileI couldn’t have cared less about the gap until someone said something to make me feel ashamed about it, which is what led to the whole complaint we are in nowI would have told someone else at the office if I felt comfortable thereBut I would have no clue who to even talk to at the officeA receptionist? Or the doctor who basically made me feel worse when she mentioned my dated bridgesSaying that they look bad and we can put in much nicer onesOf course I didn’t complain then because what are they going to do? Apologize and send me on my way? The damage was done at that pointSo I went out of my way to switch insurance coverages to get the bridges done as wellAll of which I had appointments for at Forward DentalAll work I can attribute to being shamed into having done.These responses keep coming from a Quality Assurance Department but I don’t see much quality in the responseI see a great lack of concern by not listening to the patientHow much quality goes into this response when they further the complaint by not resolving it? Why on earth would I return to Forward Dental to have the work removed after the shame and embarrassment I have suffered, all of which are caused by them? How could I trust them to remove what they did without further damaging my teeth? And what recourse would I have if they did damage my teeth? They had to grind my teeth to apply the filling, so I don’t see how they could return them exactly as they were.With all these questions looming and no way to answer them I cannot return to Forward DentalI simply want a refund of the nearly $so I can move on from this very bad experienceWhile the amount I have paid for this procedure, after receiving threatening letters stating the account would be turned over to a collection agency if I did not pay immediately, is a large sum of money to me, I suspect that it is barely noticeable in the grand scheme of things for a company as large as Forward DentalIf they are willing to put more staff time and resources into removing the fillings in order to refund the procedure cost, I am unable to see how they wouldn’t be willing to just forgive the amount so that everyone can move on from thisI am certainly not trying to get something for nothing; I paid the co-pay portion of this balance at the time of serviceInstead, I am simply trying to be treated fairly by Forward Dental following what I was told and led to believe by the staff during and after my appointment Regards, Paul [redacted]

Dear Mr [redacted] As per our office’s formal grievance policy, you have already written a letter to our Quality Assurance Department which is currently being reviewedYou should have received a letter from us indicating thisWe will continue to respond to you directlyYou can expect to receive a response within one weekWe constantly monitor our service to our patients, and we very much appreciate you bringing this matter to our attention

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However please note that in human error your receptionist never did mention anything about bringing X-rays in on their first appointment and I truly did only approve the bite wings If you look at my chart that is all they did on me I do appreciate you adjusting my account balance to zero I wish this was resolved in office and I felt like my family where valued patients at Forward Dental Regards, Jennifer ***

Thank you for providing a signed releaseOur Quality Assurance Department has reviewed your concernYou were strongly advised at your appointment in April to proceed with removing several teeth that had severe decay to avoid potential adverse effects such as pain, swelling, and infection which can affect your overall healthAt your filling appointment on 5-9-two x-rays were taken of the teeth which had been evaluated by your dentist as the most urgent to be removedThis was the next item in your recommended treatment planX-rays prior to treatment are considered to be the standard of care and allow the dentist to properly diagnose and treat dental disease.It is important to note that dental insurance benefits and limitations do not determine what dental treatment is appropriate for the patientOur doctors make treatment recommendations based on what is necessary for the patient, regardless of any third party payer relationships.It is also important to note that you still have several areas of concerns in your treatment plan that should be taken care of as soon as possibleIf cost is a factor, please contact our office to assist you in finding options for payment, or even a dental school or other option that can provide you with necessary care for a much reduced priceThe care was determined to have been appropriate; however as a courtesy and good faith gesture, we will adjust your account for your out-of-pocket expenses in the amount of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The office was fully aware of the estimate I received from my insurance company because on May 31, I brought in a copy of the benefits estimate from my insurance company, your office scanned it into my record and never said that it differedif you did not like the amount you had ample time to contact the insurance companyIn the past, when your original estimate differed from the one I received from my insurance company you said you honor what the insurance company says It's been almost a month that you have kept my $110, still no refundYou knew you overbilled my and yet did nothing, you have lied about the information you have by stating you never saw the estimate I received, yet you do have it in your recordsWhy is it so difficult for you to refund my money and accept your error? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Joseph [redacted]

Response to Revdex.com complaint ID [redacted] Thank you for your continued communication regarding this matter We are in the process of retraining staff and look forward to providing you with an improved experience in the future.Please direct any future questions in regards to claims/statements to our ForwardDental- Glendale office manager, MicheleShe will be able to best assist youYou may also reach out to your secondary insurance to determine the status of your claims

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I have spoken to many different people at that office and everyone of them gave me a different answerWhen all the staff is well trained the answer would be the same! I asked which dates of service haven't Been paid so that I could contact the insurance company myself, no direct answerSeem like too much trouble or work to look up the information so the bill could be paidI have been in that office on several occasions and witnessed the caddy behavior between the office staffMy only concern is getting my bills paidRemember that the claims are dated when receivedYour office is in control of sending off the claimsIf dealing with multiple insurances is problematic maybe the real solution is to stop! I know what I signed and have no problem with doing my partI have received several overpayment checks in the pastI thought things improved I guess not!Regards,
*** ***

I received a signed authorization from the patient who filed complaint #*** allowing me to respondHere is our response: Based upon review of the patient’s dental record, it was determined that the care and subsequent dental claim were appropriate. According to the dental record, at
the time of the patient’s appointment he was told that the pre-authorization from his insurance company had not been received back, and that he may be responsible for the feesHe understood this, and wanted to refrain from reschedulingHe signed the informed consent form for the work to be completed. The work completed was submitted to the patient’s dental insurance utilizing the appropriate CDT codesIn order to provide the best possible dental care to our patients, it is often necessary to take dental x-raysThese x-rays are considered to be the standard of care and allow the dentist to properly diagnose and treat dental diseaseWithout these x-rays, a thorough exam cannot be completedInsurance companies often request accompaniment of x-rays with claims. It is unfortunate the insurance benefit was less than expected and the claim was denied. ForwardDental files insurance claims with dental insurance companies as a courtesy to our patientsHowever, it is the patient’s responsibility to understand their dental benefits and limitationsThe dental office cannot guarantee insurance benefitsThe patient signed our registration forms stating, “I recognize and accept responsibility for payment of services not covered by insurance benefits,” and “It is your responsibility to contact your insurance carrier(s) with questions.” The remaining balance is the patient’s responsibility, and any dispute with benefits paid/not paid should be appealed with the dental insurance company. Please let me know if you need anything else! Thanks! Kimberly *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Barbara ***

Due to Wisconsin privacy and HIPAA regulations, I am unable to respond to this complaint on behalf of Advanced Dental Specialists without proper authorization from the complainant’s daughter directing Advanced Dental Specialists to reveal protected health information (PHI) to the RevDex.com. Upon receipt of a signed release form, Advanced Dental Specialists would be able to respond to the Revdex.comI would also be happy to respond to the complainant directly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this has yet to be resolved. Furthermore, I would like to point out that it was only AFTER I lodged a complaint with the Revdex.com that Forward Dental requested a HIPAA release in order for Forward Dental to send the required records to my insurance company This leads me to speculate that Forward Dental knowingly chose to simply bill me directly rather than to contact me to release my records so that the bill could be handled by the insurance company After all, I was no longer a client, so why bother? It was easier for Forward Dental to just stick me with the unexpected bill--eight months after services were rendered--and immediately follow up by threatening to treat the matter as delinquent and turn it over to a collection agency I believe that I was a victim of what was either unscrupulousness or, at the very least, self-serving laziness, and I wonder if any other Forward Dental clients have received similar treatment
Regards,
James ***

Due to Wisconsin privacy and HIPAA regulations, I am unable to respond to this complaint on behalf of ForwardDental without proper authorization from the complainant directing ForwardDental to reveal protected health information (PHI) to the Revdex.com. Upon receipt of a signed
release form, ForwardDental would be able to respond to the Revdex.comI would also be happy to respond to the complainant directly

I keep getting billed and now an addition late fee is charged because the las calls I made I assumed it was taken care of now I just received another bill and they said it was up to forward dental to pay the bill and forward dent states it is up to the specialty to look into it. The pluse dollars should have been covered buy the forward dental

As previously stated, it is our apologies that this billing error occurredYour history was submitted to your insurance company with your original claim, but they requested additional informationThis has now been submitted for consideration of payment.You will not be sent any additional statements until your claim has been processed by your insurance companyPlease refer to them with any additional questions you have regarding this

Hello,The business in question reached out to me this morning (what a surprise) and has offered to resolve my issueIf they follow through as they state is there a way I can mark the complaint as resolved on your site without proceeding with the additional documents requested?Thank you for your assistance- they're suddenly much more agreeable:-)

It is our sincerest apologies that there was confusion with the estimated financial responsibility for services providedHowever, our office has followed our financial policiesWe reserve the right to collect the anticipated amount owed at the time of serviceIt is unclear why the amount on the estimate of benefits you received was different than the amount that was in your insurance company’s electronic systemThe estimate we received stated your out of pocket portion was $You agreed to this amount on your signed treatment plan, and paid this full amount at the time of serviceWe were unaware at this time that you had received a different estimate than we did or we would have looked into it then for you Our office did also speak with the Quality Assurance Department for your insurance company to question why you received a different estimate than we didIt was explained that the estimate that you got from them was also incorrect, and they had no further information for us at that time Your insurance company just made a payment to us on July 20, in the amount of $This was different than the estimates that were given to both you and to usTheir contractual allowed amount for the crown was also different than the estimates we were both givenThis amount was $on our estimate, $on yours, and the final allowed amount was $This will result in a refund amount of $which will be sent to you within the next two weeksThe refund request was processed immediately upon payment from your insurance company. Any questions regarding your insurance company need to be addressed with themOur staff is trained on how to interpret estimates and process payments, but we unfortunately cannot control what the insurance companies do end up payingThis is why they state they are estimates and not a guarantee of final payment. We constantly monitor our service to our patients and we very much appreciate you bringing this matter to our attention

We thank you for bringing this matter to our attentionWe apologize that our services have not yet met your expectationsWe look forward to working with you on a solutionDue to Wisconsin privacy and HIPAA regulations, I am unable to respond to this complaint on behalf of ForwardDental without
proper authorization from the complainant directing ForwardDental to reveal protected health information (PHI) to the Revdex.com. Upon receipt of a signed release form from the patient allowing me to discuss this situation with you (her husband) and the Revdex.com, ForwardDental would be able to respond to the Revdex.comI would also be happy to respond to our patient directly if you would prefer

DearMs***Our Quality Assurance Department has received your complaint through the Revdex.com in regards to our ForwardDental Racine locationUpon review of your account, when you set up the appointments for your children you were told that at their first appointment you would need to either bring
the x-rays from your previous office or have them sent to us, or we would have to re-take them at their appointment to be able to provide them with a comprehensive examYou would have needed to contact their previous dentist to release your x-rays- this is not something that we can do for you due to HIPAA privacy lawsYou did sign treatment consents as well for both of your children.However, as a courtesy adjustment we will adjust the cost of the $charged for the panoramic x-rays for your childrenThis will bring your account balance to zeroPlease note it may take another billing cycle for this adjustment to go through, so disregard any future statements you may receiveIt is hoped that this is satisfactory to you

Dear Ms. [redacted]: It has been brought to my attention that you had a less than satisfying experience at our Advanced Dental Specialists – Bayshore location. I would like to thank you for sharing your concerns about your experience with us. Advanced Dental Specialists strives to provide our...

patients with the best possible dental care and outcomes.  It appears the billing difference was due to a non-covered service by your insurance company. While we make every effort to estimate our patient’s out-of-pocket costs, as stated in our financial policy, it is the responsibility of the patient to understand their dental benefits and limitations. The dental office cannot guarantee dental coverage. While the standard of care was followed, as a courtesy, we will adjust your account accordingly.  If any payments were made a refund will be issued. Please accept our apologies for any inconvenience this matter may have caused you. Please know that we take your feedback very seriously and will use this to better focus our efforts to meet the needs of our patients.  Thanks again for taking time to share your concerns. Best regards, Kimberly [redacted]
[redacted]

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Description: Dentists, Dentistry - Children, Dentistry - Cosmetic, Dentist - Periodontist, Dentist - Dental Implants, Dental Hygienists

Address: 9052 N Deerbrook Trail, Milwaukee, Wisconsin, United States, 53223-2474

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+1 (414) 354-3177

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