Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have contact your third party company beforeThat is why I filed this complaint in the first placeI wasted weeks on the phone with Foscam shenzen because they are unable to supoort these productsSure they try, but they do not half the knowledge or understanding of the products to set them up and get them integrated properlyThat is why I contacted foscam directly, that is why I refuse to accept these half answers, that is why I filed this complaint [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint This is not acceptableI paid for phone supportThere is noneI paid for support of some kind there is noneUntil the unit is either replaced or phone support which I paid $is provided; or a $refund this complaint remains open Regards, [redacted] ***
This customer has been issued an [redacted] form as of Dec He has expressed he is happy with us exchanging the unit and we have requested he rescind his compliantAlso it should be noted that the customer did not contact the support line where he bought the unit, which was EbayIf he had emailed Ebay or the Baofeng website under support he would have gotten a faster responseInstead he emailed Foscam which is not the brand that he boughtThis combined with the holidays caused a slightly delayed response to his claimAs mentioned the issue has been handled and the customer is satisfied
Revdex.com: This letter is to inform you that Foscam Digital Technologies, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/23/1:06:AM and assigned ID [redacted] Regards,
The customer was refunded for their returned order immediately after they contacted us, the issue was resolved Nov and the customer is satisfied at this junctureWe were not aware they had not received their refund, once they brought attention to the issue by following up with us we issued the refund as soon as we could [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Since Foscam is standing behind their product, I would like to remove this complaint totally so that it does not show up at all, if possible I also want to Thank Foscam for helping me out with this issue Please let Foscam know that I am happy customer since they helped me out with my issue Even before filing this complaint, one of my co-workers was needing some IP cameras to monitor his old house until he could get it sold, since he moved to another state and he want to be able to check in on his house I highly recommended your Foscam cameras, even tho I had some issues with mine, he bought three of them Thanks [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank You for My refunds!
Hello, Please contact the manufacturer at www.foscammall.comYou can also call them for support at 1-844-344-for replacements under manufacturer warranty
Our company does Not charge a fee or accept payment of any kind in exchange for Technical SupportI do not know where you believe you paid $USD for Technical supportPlease provide a record of this payment and proff of purchase for the product (or service in question) so that our team can review this further Thank you,
We apologize sincerely to the complainant for the issues they are still facingWe have reached out to our RMA department to offer the complainant a full refund on the item he purchased that he has been having issues withThe RMA department is in contact with the complainant and a refund should be offered as soon as possible
I apologize for the confusionI will explain by pulling directly from our previous website "We, Foscam.US (aka Foscam Digital Technologies), are an independent United States based distributor of "Foscam" branded productsWe have been offering telephone support, US local warranty and building the Foscam brand in the US for the past yearsHowever, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directlyFor this reason, we have no choice but to suspend telephone support for all Foscam branded productsIf you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email [email protected] For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from." It is for this reason that you must now contact Foscam, the manufacturer, directlyAgain, they can be reached in multiple ways by referring to their Contact page on www.foscam.com/company/contact-us Revdex.com at Foscam Digital Technologies
We apologize to the complainant for the issues experiencedUnfortunately due to the products being purchased last year, which surpasses our day return policy period, we would be unable to proceed with a return for refund at this timeWe are more than happy to replace these items for the complainant at no charge, and have sent an e-mail to the complainant to see if they would like to proceed with an RMA replacement under warranty due to the issues experienced with the itemsWe await the complainant's reply, and hope we can resolve this matter without further issues
Revdex.com: This letter is to inform you that Foscam Digital Technologies, LLC has not carried out to my satisfaction the resolution it for my complaint, filed on 6/9/12:34:PM and assigned ID [redacted] Regards,
Dear Complainant, We apologize for the frustrations with your cameraWe will promptly issue you a refund, and I'll escalate your complaint to our best support technician who will be in contact with you soonPlease let me know if there is anything more we can doRegards, Hasan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I've contacted paypal and they are telling me that Foscam did not refund the money on June 6thI still have not received the refund on my [redacted] CardI've contacted Paypal and [redacted] [redacted] says Paypal needs to contact themPaypal says that Foscam needs to call Paypal to fix itI am getting charged 17% APR interest on $That is $a day that Foscam is holding and using MY moneyI would like the products I paid for or a full refund including interest for the time Foscam illegally help my money Regards,
We sincerely apologize to the complainant for the issues at hand, we're more than happy to refund the complainant in full without receiving the items backThe complainant can be reassured that a refund was submitted sans-serif;">**-Mar-13:35:13, the refund should be posted to the issuing bank within - business daysAgain, we apologize for the inconvenience and frustration caused, we hope this full refund will satisfy any outstanding issues the customer has
[redacted] - Thank you for that information Your second refunded has been processed We hope that this resolves the issueThank you cor contacting Foscam,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello [redacted] We truly are sorry for this error in processingWe wanted to inform you that your RA is ready to be shippedYou can track your shipment on the [redacted] websitePlease find your tracking confirmation number below: [redacted] Please allow 24-hours for the tracking number to show movement.If you have additional questions or concerns, please do not hesitate to inform us.Again, we apologize for this inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I contacted the phone number provided and spoke to someone in the customer service departmentThey told me that even though they were Foscam, my camera is not covered by "their company" and I need to contact [email protected] this point I am completely confused, I dont understand why I am emailing a different company with the same name Further, this is the same email address I contacted in the beginning, which did not provide any resolution I refuse to email them again At this point, I have contacted [redacted] , the original seller, and have provided proof of Foscam's refusal to provide a replacement or repair the camera They have offered to pay us 80% of the original cost, and accept the item as a return, even though they are not obligated to Yet again, Foscam has horrible customer service and did not even offer to resolve this issue despite offering to show the customer service department I spoke with today the emails stating that this support department can not assist us Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have contact your third party company beforeThat is why I filed this complaint in the first placeI wasted weeks on the phone with Foscam shenzen because they are unable to supoort these productsSure they try, but they do not half the knowledge or understanding of the products to set them up and get them integrated properlyThat is why I contacted foscam directly, that is why I refuse to accept these half answers, that is why I filed this complaint [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint This is not acceptableI paid for phone supportThere is noneI paid for support of some kind there is noneUntil the unit is either replaced or phone support which I paid $is provided; or a $refund this complaint remains open Regards, [redacted] ***
This customer has been issued an [redacted] form as of Dec He has expressed he is happy with us exchanging the unit and we have requested he rescind his compliantAlso it should be noted that the customer did not contact the support line where he bought the unit, which was EbayIf he had emailed Ebay or the Baofeng website under support he would have gotten a faster responseInstead he emailed Foscam which is not the brand that he boughtThis combined with the holidays caused a slightly delayed response to his claimAs mentioned the issue has been handled and the customer is satisfied
Revdex.com: This letter is to inform you that Foscam Digital Technologies, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/23/1:06:AM and assigned ID [redacted] Regards,
The customer was refunded for their returned order immediately after they contacted us, the issue was resolved Nov and the customer is satisfied at this junctureWe were not aware they had not received their refund, once they brought attention to the issue by following up with us we issued the refund as soon as we could [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Since Foscam is standing behind their product, I would like to remove this complaint totally so that it does not show up at all, if possible I also want to Thank Foscam for helping me out with this issue Please let Foscam know that I am happy customer since they helped me out with my issue Even before filing this complaint, one of my co-workers was needing some IP cameras to monitor his old house until he could get it sold, since he moved to another state and he want to be able to check in on his house I highly recommended your Foscam cameras, even tho I had some issues with mine, he bought three of them Thanks [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank You for My refunds!
Hello, Please contact the manufacturer at www.foscammall.comYou can also call them for support at 1-844-344-for replacements under manufacturer warranty
Our company does Not charge a fee or accept payment of any kind in exchange for Technical SupportI do not know where you believe you paid $USD for Technical supportPlease provide a record of this payment and proff of purchase for the product (or service in question) so that our team can review this further Thank you,
We apologize sincerely to the complainant for the issues they are still facingWe have reached out to our RMA department to offer the complainant a full refund on the item he purchased that he has been having issues withThe RMA department is in contact with the complainant and a refund should be offered as soon as possible
I apologize for the confusionI will explain by pulling directly from our previous website "We, Foscam.US (aka Foscam Digital Technologies), are an independent United States based distributor of "Foscam" branded productsWe have been offering telephone support, US local warranty and building the Foscam brand in the US for the past yearsHowever, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directlyFor this reason, we have no choice but to suspend telephone support for all Foscam branded productsIf you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email [email protected] For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from." It is for this reason that you must now contact Foscam, the manufacturer, directlyAgain, they can be reached in multiple ways by referring to their Contact page on www.foscam.com/company/contact-us Revdex.com at Foscam Digital Technologies
We apologize to the complainant for the issues experiencedUnfortunately due to the products being purchased last year, which surpasses our day return policy period, we would be unable to proceed with a return for refund at this timeWe are more than happy to replace these items for the complainant at no charge, and have sent an e-mail to the complainant to see if they would like to proceed with an RMA replacement under warranty due to the issues experienced with the itemsWe await the complainant's reply, and hope we can resolve this matter without further issues
Revdex.com: This letter is to inform you that Foscam Digital Technologies, LLC has not carried out to my satisfaction the resolution it for my complaint, filed on 6/9/12:34:PM and assigned ID [redacted] Regards,
Dear Complainant, We apologize for the frustrations with your cameraWe will promptly issue you a refund, and I'll escalate your complaint to our best support technician who will be in contact with you soonPlease let me know if there is anything more we can doRegards, Hasan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I've contacted paypal and they are telling me that Foscam did not refund the money on June 6thI still have not received the refund on my [redacted] CardI've contacted Paypal and [redacted] [redacted] says Paypal needs to contact themPaypal says that Foscam needs to call Paypal to fix itI am getting charged 17% APR interest on $That is $a day that Foscam is holding and using MY moneyI would like the products I paid for or a full refund including interest for the time Foscam illegally help my money Regards,
We sincerely apologize to the complainant for the issues at hand, we're more than happy to refund the complainant in full without receiving the items backThe complainant can be reassured that a refund was submitted sans-serif;">**-Mar-13:35:13, the refund should be posted to the issuing bank within - business daysAgain, we apologize for the inconvenience and frustration caused, we hope this full refund will satisfy any outstanding issues the customer has
[redacted] - Thank you for that information Your second refunded has been processed We hope that this resolves the issueThank you cor contacting Foscam,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello [redacted] We truly are sorry for this error in processingWe wanted to inform you that your RA is ready to be shippedYou can track your shipment on the [redacted] websitePlease find your tracking confirmation number below: [redacted] Please allow 24-hours for the tracking number to show movement.If you have additional questions or concerns, please do not hesitate to inform us.Again, we apologize for this inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I contacted the phone number provided and spoke to someone in the customer service departmentThey told me that even though they were Foscam, my camera is not covered by "their company" and I need to contact [email protected] this point I am completely confused, I dont understand why I am emailing a different company with the same name Further, this is the same email address I contacted in the beginning, which did not provide any resolution I refuse to email them again At this point, I have contacted [redacted] , the original seller, and have provided proof of Foscam's refusal to provide a replacement or repair the camera They have offered to pay us 80% of the original cost, and accept the item as a return, even though they are not obligated to Yet again, Foscam has horrible customer service and did not even offer to resolve this issue despite offering to show the customer service department I spoke with today the emails stating that this support department can not assist us Regards, [redacted]