Foundation Mortgage

We are in contact with [redacted] and are working toward a resolution

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me if followed up with my satisfaction of the outcome .I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the below resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.4/12/Update - Returned RV with all items fixed except reservoir leak and right rear-view mirror shortPer Jacob, reservoir part is on order and he will submit right rear-view mirror short to warranty todayWe will drop off RV for remainder of work upon notification that part has arrived We appreciate Jacob's efforts to work with us towards a satisfactory resolution, [redacted]

We have contacted Ron and are in the process of resolving any remaining issuesThank you,David S [redacted]

Complaint # [redacted] Complaint against : Little Dealer Little Price of PhoenixComplaint by : [redacted] *** This matter has not been resolved as of yet The repair service that was set up by Little Dealer has not committed to an appointment and so far has not called back with an appointment date and time like he said he would Brad, (the repair guy) had told me service would be done the week of July 11- Little Dealer also has not refunded any money for services that were paid for and they failed to provideThe lack of resolution leaves me stranded where I am at, unable to travel to the places I was supposed to go this summer[redacted] ***

Hello Marie and thanks for the heads upOn 9/ [redacted] and I reached an agreement, which I have pasted below [redacted] said once the refund was received she would contact the Revdex.com and confirm the issue was settled to her satisfactionI’ll follow up to make sure she received the refund and ask her to contact you

MESSAGE FROM CONSUMER:RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, it took 4 weeks for anyone at Little Dealer to even look at my [redacted] RV (which we were told had to stay at the dealership not less than three weeks to get in line to be even looked at). The trailer was dropped off on 5/12/15 and Mr [redacted] is correct, we were advising folks that we were running at approx. three weeks out, due to being just 10 days away from our busiest camping/travel holiday of the year, Memorial Day. LDLP had a large number of customers either buying RVs, or getting their existing RVs ready for the holiday weekend, while the Youngs were returning from a trip, so it was fair. Nearly every other dealership in town was at three weeks, or longer.Mr [redacted] called us Thursday 5/28/15 and was told he was on the schedule for next week. The RV was diagnosed, pictures taken and warranty claim submitted 6/4/15.”The manufacture denied my claim in Arizona from Indiana without even a visual inspection.” This is how every manufacturer in the industry operates. It would be impossible to dispatch a rep from the factory every time a warranty claim is submitted. “It wasn't until then Little Dealer denied my claim.” As mentioned previously, LDLP did not deny his claim. We cannot approve or deny a warranty claim because it is not our warranty. “The pictures were taken after the awning had bounced around on the highway, thrown in the back of my truck to returned to the dealer, and put into my trailer. The locks were attached to these parts and at anytime could have shifted to the failed position. I wasn't there when these pictures were taken and have no way to know if they were tampered with. Here's what I found out about the trailer. Our [redacted] trailer was purchased at Little Dealer on July 3, 2014 at a reduced cost due to [redacted] trailer was being bought out by [redacted] RV in September 2014. As per the [redacted] trailer representative, the warranty was expired 3 days before we bought the trailer. Incorrect Neither [redacted] , Little Dealer, or [redacted] had the responsibility to honor the warranty.” Incorrect, the warranty was with [redacted] as part of their purchase agreement with [redacted] . “Little Dealer knew about this and denied covering the warranty after they realized there was no warranty from [redacted] or [redacted] ” Incorrect “It was 30 days later that they took pictures of the parts without me present to witness their review. The only thing both the factory and the dealership did was accuse me of not locking down the locks of the trailer. I never even had a chance to make my case with them. In my opinion, I locked the awning down with whatever locks were available. The safety lock was in the lock position. It doesn't matter to Little Dealer Little Prices because they knew the factory in Indiana was not going to honor the warranty so it was a "let's blame the customer" action that they took.”All of Mr [redacted] accusations are based on his belief that LDLP sold him a trailer with no factory warranty. This is simply not true. LDLP did make a bulk purchase from [redacted] , as part of their deal with [redacted] , and the deals were fantastic, and still are. Every single RV purchased and resold had the full one year factory warranty. Additionally, Mr [redacted] RV was under warranty when LDLP sent the claim. LDLP had nothing to gain and would lose money if the claim were denied. “Little Dealer Little Prices made me call the factory rather than helping me as a customer to solve the situation. I got caught in between the two Rv Trailer Manufacturers” Mr [redacted] states he never had a chance to make his case, but that is exactly the reason LDLP recommended he talk with the factory after his claim was denied. LDLP will offer this resolution; We will prove, in writing, that Mr [redacted] had the full manufacturer’s warranty on his trailer, which was one year from the date of purchase. We will prove that his trailer was still under warranty when the claim was sent to the manufacturer. And we will prove the manufacturer denied the claim and that LDLP had absolutely no say in the matter. These issues are the basis for all of Mr. [redacted] accusations and if what we are saying is true Mr [redacted] complaint becomes baseless and without merit. If LDLP cannot prove these assertions we will pay the full unreimbursed amount needed to install a brand new awning on Mr. [redacted] RV. Mr [redacted] can have LDLP install the awning or take the RV to a service facility of his choice. On the other hand, if LDLP can prove these statements are true, all we ask is for Mr [redacted] to recant his complaint, in writing to the BBB, with the same passion with which his original compliant was written. That is a fair resolution and should put this matter to rest. Sincerely, [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jerry T***

We have been working directly with Mr*** and all issues have been resolved

We have been in contact with Jeff and are working toward a resolution. Thank you

We did meet with a person who has taken over our issue at LDLP My wife and I went to meet their rep to discuss our many problems relating to out 5th wheelWe were
happy to see they had our unite up by the service area to work on it We asked if we could go inside the trailer and look around They let us go in and we found that someone ( a worker?) had closed a slide and broken a cabinet door and perhaps the dining table We talked to Rick about that.Just another problem added to the original problems>We are glad some things may be going forward, and accept the fact that maybe things are going forward, but I can't say I accept that everything will be taken care of due to past promises So I can't give up our due process to proceed.*** ***

Complaint resolved directly with complainer

Our team members, who were working with Jerry on the generator situation, assure me the issue was already resolved and that Jerry is a happy camper :-) Thank you,Dave S***

We have a Customer Care Specialist working with the Hunts to resolve the issue, will advise

Mr *** original complaint was brought to my attention when he posted a negative review onlineI researched the situation thoroughly at that time and sent Mr *** the reply belowIn a nutshell, Mr *** brought his trailer in to us, along with his intact, but detached awningHe believed the
awning blew off because the manufacturer had failed to installed a locking mechanismWe took pictures and processed the warranty claims, which were eventually denied not because the warranty period had elapsed, but because the pictures showed that not only was the locking mechanism installed, but it was in the unlocked positonWe did everything we could to assist Mr *** and feel his complaint, and his claim, should be directed toward the manufacturer who issued the warranty and who alone has the authority to approve, deny or change the status of a claim. Thank you,*** *** I was truly sorry to learn of the mishap with your awning Leonard, and sorrier still to have read your review and know you think we did not try to help youAfter reading your post I spoke with everyone involved and asked them to show me what paperwork and/or correspondence they had on the matterMy goal was to find out if there were any chance whatsoever that any of your three assertions could possibly have merit, those being that we “did everything they could to blame me for the mishap”, “They are not Honest people” and “don’t help you after the sale” . To be frank, getting the awning covered under warranty would have been in our own best interestThe manufacturers pay us to do the work, so for us to try to prove you simply forgot to lock your awning, rather than it was defective, would only cost us moneyWe took the pictures, did the paperwork, and submitted the claimAfter several unsuccessful attempts to get the trailer manufacturer to cover the awning, we started the process all over again with the awning manufacturerBoth the trailer manufacturer and the awning manufacturer denied the claim and said not only was the locking mechanism installed on the awning (contrary to your claim it was never there), the pictures clearly showed it was still intact and in the unlocked position. I apologize for this process taking some time Leonard, but we really did try to get it covered and not simply for the income, but because you are our customer and we do try to help our customers before, during and after the saleAs it turns out we spent all that time working on this and didn’t make a dime and I sincerely hope knowing this helps to convince you that our intentions were pureWe have been in this same location for nearly years and we know the majority of our business is due to repeat and referred customersHelping people after the sale is the reason we are still here today and we do not take that for granted. As for not being honest people; I believe you wrote that because you were upset, and I get itWe had to tell you something you didn’t want to hear, the result was not what we wanted either, but there was never a hint of dishonestyHad anyone here been inclined to be dishonest it would have been with the manufacturers, for an approved warranty claim was the only way they were getting paidI do hope you will reconsider and stay with Little DealerWe are conveniently located for you, we know your trailer like no other dealer and we will always try to save you money… and most importantly we want to win back your confidence and patronage. Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that the below resolution would be satisfactory to me.  I will wait  for the business to perform this action and, if it does, will consider this complaint resolved.4/12/17 Update - Returned RV with all items fixed except reservoir leak and right rear-view mirror short. Per Jacob, reservoir part is on order and he will submit right rear-view mirror short to warranty today. We will drop off RV for remainder of work upon notification that part has arrived.
We appreciate Jacob's efforts to work with us towards a satisfactory resolution,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, it took 4 weeks for anyone at Little Dealer to even look at my [redacted] RV (which we were told had to stay at the dealership not less than three weeks to get in line to be even looked at). The manufacture denied my claim in Arizona from Indiana without even a visual inspection. It wasn't until then Little Dealer denied my claim. The pictures were taken after the awning had bounced around on the highway, thrown in the back of my truck to returned to the dealer, and put into my trailer. The locks were attached to these parts and at anytime could have shifted to the failed position. I wasn't there when these pictures were taken and have no way to know if they were tampered with. Here's what I found out about the trailer. Our [redacted] trailer was purchased at Little Dealer on July 3, 2014 at a reduced cost due to [redacted] trailer was being bought out by [redacted] RV in September 2014. As per the [redacted] trailer representative, the warranty was expired 3 days before we bought the trailer. Neither [redacted], Little Dealer, or [redacted] had the responsibility to honor the warranty. Little Dealer knew about this and denied covering the warranty after they realized there was no warranty from [redacted] or [redacted]. It was 30 days later that they took pictures of the parts without me present to witness their review. The only thing both the factory and the dealership did was accuse me of not locking down the locks of the trailer. I never even had a chance to make my case with them. In my opinion, I locked the awning down with whatever locks were available. The safety lock was in the lock position. It doesn't matter to Little Dealer Little Prices because they knew the factory in Indiana was not going to honor the warranty so it was a "let's blame the customer" action that they took. Little Dealer Little Prices made me call the factory rather than helping me as a customer to solve the situation. I got caught in between the two Rv Trailer Manufacturers 
Regards,
[redacted]

We are in contact with [redacted] and are working toward a resolution.

Hello Marie and thanks for the heads up. On 9/1 [redacted] and I reached an agreement, which I have pasted below. [redacted] said once the refund was received she would contact the Revdex.com and confirm the issue was settled to her satisfaction. I’ll follow up to make sure she received the refund and ask her to contact you.

MESSAGE FROM CONSUMER:Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, it took 4 weeks for anyone at Little Dealer to even look at my [redacted] RV (which we were told had to stay at the dealership not less than three weeks to get in line to be even looked at).  The trailer was dropped off on 5/12/15 and Mr [redacted] is correct, we were advising folks that we were running at approx. three weeks out, due to being just 10 days away from our busiest camping/travel holiday of the year, Memorial Day. LDLP had a large number of customers either buying RVs, or getting their existing RVs ready for the holiday weekend, while the Youngs were returning from a trip, so it was fair. Nearly every other dealership in town was at three weeks, or longer.Mr [redacted] called us Thursday 5/28/15 and was told he was on the schedule for next week. The RV was diagnosed, pictures taken and warranty claim submitted 6/4/15.”The manufacture denied my claim in Arizona from Indiana without even a visual inspection.” This is how every manufacturer in the industry operates. It would be impossible to dispatch a rep from the factory every time a warranty claim is submitted. “It wasn't until then Little Dealer denied my claim.” As mentioned previously, LDLP did not deny his claim. We cannot approve or deny a warranty claim because it is not our warranty.  “The pictures were taken after the awning had bounced around on the highway, thrown in the back of my truck to returned to the dealer, and put into my trailer. The locks were attached to these parts and at anytime could have shifted to the failed position. I wasn't there when these pictures were taken and have no way to know if they were tampered with. Here's what I found out about the trailer. Our [redacted] trailer was purchased at Little Dealer on July 3, 2014 at a reduced cost due to [redacted] trailer was being bought out by [redacted] RV in September 2014. As per the [redacted] trailer representative, the warranty was expired 3 days before we bought the trailer. Incorrect Neither [redacted], Little Dealer, or [redacted] had the responsibility to honor the warranty.” Incorrect, the warranty was with [redacted] as part of their purchase agreement with [redacted]. “Little Dealer knew about this and denied covering the warranty after they realized there was no warranty from [redacted] or [redacted]” Incorrect “It was 30 days later that they took pictures of the parts without me present to witness their review. The only thing both the factory and the dealership did was accuse me of not locking down the locks of the trailer. I never even had a chance to make my case with them. In my opinion, I locked the awning down with whatever locks were available. The safety lock was in the lock position. It doesn't matter to Little Dealer Little Prices because they knew the factory in Indiana was not going to honor the warranty so it was a "let's blame the customer" action that they took.”All of Mr [redacted] accusations are based on his belief that LDLP sold him a trailer with no factory warranty. This is simply not true. LDLP did make a bulk purchase from [redacted], as part of their deal with [redacted], and the deals were fantastic, and still are. Every single RV purchased and resold had the full one year factory warranty. Additionally, Mr [redacted] RV was under warranty when LDLP sent the claim. LDLP had nothing to gain and would lose money if the claim were denied. “Little Dealer Little Prices made me call the factory rather than helping me as a customer to solve the situation. I got caught in between the two Rv Trailer Manufacturers” Mr [redacted] states he never had a chance to make his case, but that is exactly the reason LDLP recommended he talk with the factory after his claim was denied.   LDLP will offer this resolution; We will prove, in writing, that Mr [redacted] had the full manufacturer’s warranty on his trailer, which was one year from the date of purchase. We will prove that his trailer was still under warranty when the claim was sent to the manufacturer. And we will prove the manufacturer denied the claim and that LDLP had absolutely no say in the matter. These issues are the basis for all of Mr. [redacted] accusations and if what we are saying is true Mr [redacted] complaint becomes baseless and without merit. If LDLP cannot prove these assertions we will pay the full unreimbursed amount needed to install a brand new awning on Mr. [redacted] RV. Mr [redacted] can have LDLP install the awning or take the RV to a service facility of his choice. On the other hand, if LDLP can prove these statements are true, all we ask is for Mr [redacted] to recant his complaint, in writing to the Revdex.com, with the same passion with which his original compliant was written. That is a fair resolution and should put this matter to rest. Sincerely,[redacted] Regards,[redacted]