Four Seasons Heating & Air Conditioning

Four Seasons is currently in contact with the customer to address and resolve her concernsThank you for your time and attention to this matter

Four Seasons has spoken with Mr [redacted] in regards to his concernsWe did refund the $that he paid on the service call and provided him with a quote as requestedShould Mr [redacted] have any further questions, he can always contact our 24/customer service team at 708-***- [redacted] ext***Thank you for your time and consideration in this matterFour Seasons is considering this case resolved

Four Seasons has contacted Mr [redacted] in order to resolve his concernsThank you for your time and attention to this matter

Complaint: [redacted] I am rejecting this response because: As of 7-7-2016, I spoke with a representative from season's Heat and Air conditioning and was told I would be refunded the $estimate charge After which, I received a voice mail message with a quote on how much it would cost me to protect my air conditioner Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 9, 2014/06/13) */ Four Seasons installed a furnace and an air conditioner at the [redacted] residence on 6/28/Please see the attached contract between Four Seasons and the customer that Mr [redacted] signed On 10/17/13, Mr [redacted] failed inspection with the City of [redacted] due to the circuit breaker not having the hacr rating on it and for the romex electric ran outside of the home being out of code A Four Seasons technician returned on 12/23/to comply with the failed inspectionAt this time he replaced the breaker to have a hacr rating on it that the City required however, our technician determined that Four Seasons did not install the romex electric that was outside of the customer's homeDue to the fact that this was a pre-existing issue, to replace the romex with conduit would be a chargeable serviceThe customer declined and the technician turned this over to our customer service departmentHis invoice is attached for your review Our customer service department spoke with Mr [redacted] in regards to the pre-existing romex electric that was installed throughout his entire home when it was originally builtIn order to bring the outside electric up to code, it would be a man job with 4-hours worth of workThis type of job normally costs about $however, out of good customer service; Four Seasons offered a significant discount leaving the cost to perform the work at $Mr [redacted] felt that since Four Seasons replaced the air conditioner that it was our responsibility to bring his existing electric up to codeAll Four Seasons did was remove a condenser outside and install a new oneOn the attached contract that Mr [redacted] signed it clearly states, "The company assumes no responsibility for deficiencies in existing air duct system, hydronic piping system, electrical and/or gas systems" Four Seasons tried numerous times to come to a resolution with Mr [redacted] , which were unsuccessfulAt this point Mr [redacted] decided to hire another company to do the electrical work, in which he tried to make us pay forFour Seasons is not responsible for doing this work without any additional cost, due to the fact that this was an existing problem with their homes wiring We explained to Mr [redacted] that whether or not he wanted to hire the other company or Four Seasons to install new conduit and electric, that ultimately that was his choice; either way Four Seasons is not responsible for performing the work at no charge or for paying another companyIf Mr [redacted] had contracted Four Seasons to perform the work, we could guarantee it however due to multiple liabilities we could never guarantee another company's work and therefore would never pay to have them perform it Four Seasons installed a furnace and an air conditioner at the [redacted] residenceWe did not install the romex electric in their homeThe customer's complaint is in regards to his home not passing [redacted] inspection due to the original electric that was installedFour Seasons feels that we tried to come to an amicable resolution with the customer and were unsuccessfulHowever, it is ultimately the customer's responsibility to keep their home up to code per the village in which they live in Based upon the information provided, Four Seasons feels that this complaint should be removed from our record due to the responsibility of the electric being out of code is solely the homeownersThanks you for your time and consideration in this matter Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Four Seasons very clearly demonstrates how they still do not understand the coding issue that was raised during the inspectionFour Season repeatedly claimed that the solution to the issue involved running conduit from the dispatch box to the circuit breakerThe inspector clearly stated that the issue could have been resolved by simply covering the exposed romex wire on the exterior of the house or by connecting the wire to the dispatch box within the house so no wire was exposed on the exterior of the houseThe later is what we hired a Professional to do which he did in man hours by himself which is half of the effort Four Seasons claimed it would take and at a cost of $That Four Seasons tried to sell this service to us a an estimated cost of over $at a "discount" is troublingWe can provide photographs showing that that the repair made simply puts the wire behind the wall so it was not exposedThe additional work to run conduit from the dispatch to the circuit break was not required as part of the violation Finally the claim that our house was out of code at the start of the installation is falseThe inspector informed us that had the installation not occurred we would have been grandfathered in to the previous code that was in force when the original unit was installedWhich means that services rendered by Four Seasons took our house from being at code to being out of codeTherefore the exemption cited from the contract that we signed does not apply Final Business Response / [redacted] (4000, 13, 2014/06/26) */ Four Seasons response to this matter remains the sameMrand Mrs [redacted] contracted Four Seasons to install a furnace and an air conditionerWe did not install the pre-existing electric in the customer's home and we are not responsible for it per the terms and conditions of our contract that the customer signed Final Consumer Response / [redacted] (4200, 15, 2014/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We agree that Four Seasons did not install pre-existing electrical wiringHowever prior to the installation of the A/C and Furnace unit our pre-existing electrical wiring was at code as confirmed by the [redacted] City Inspector from the Dept of Community DevelopmentFollowing the installation we were in violationHad Four Seasons not performed work on our home we would still be at code with our existing wiringWe have included pictures of the violation following the installation and after we hired a professional to correct it to demonstrate that compliance did not require a complete rewiring with conduitFour Seasons did not perform due diligence required to ensure a proper install and did not properly assess what was required to bring the home back to code in there estimateWe believe that a business deserving of an A rating by the Revdex.com would have complied with the codes active in the communities they serve

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFour Seasons has agreed to replace the humidifier Sincerely, Patrick [redacted]

Four Seasons has been in contact with Mr [redacted] in order to address and resolve his concerns regarding the humidifierShould Mr [redacted] have any further questions or concerns, he can always contact our customer service department at 708-***- [redacted] ext***Thank you for your time and attention in this matter

The boiler at Mrs [redacted] building is operating and providing heatFour Seasons is currently in communication with Mrs [redacted] to provide an amicable resolution to her satisfaction regarding her concernsWe are hoping to have this matter resolved within a timely mannerThank you

Four Seasons is currently in contact with the customer to resolve any and all of his concerns

Four Seasons has been in contact with the customer and together we were able to address and resolve the customer's concerns to her satisfactionThank you for your time and attention to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have no further issues involving this matter Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/08/13) */ Mr [redacted] called Four Seasons requesting a free in home estimate on his air conditionerFour Seasons scheduled the customer for 05/21/when our salesman sold him an air conditioner to be installed on 05/25/A salesman is not a technician; he does not diagnose issues with equipment, he simply supplies estimates for new equipmentPlease see the attached contract for your review On 05/25/our installation team installed the air conditioner that Mr [redacted] purchased; the evaporator coil located inside the furnace and the condensing unit located outside on the ground A couple months later on 07/17/13, during the heat wave, Mr [redacted] called Four Seasons because his home was not meeting the temperature set on his thermostatOur representative explained that due to the extreme weather we were having that there would be a degree differential from the outdoor weather and humidity to the temperature in the homeMr [redacted] said that he had cool air coming out of his vents and that if the problem persisted, he would call Four Seasons back to schedule a service callPlease see the attached weather report for this particular week Mr [redacted] did not call Four Seasons back until almost a year later to schedule his annual maintenance on his air conditionerWhile on the phone with our representative he explained that he didn't feel like his unit was operating properly so our representative scheduled the customer for a service call at no charge the very next day On 05/14/14, our technician arrived at Mr [redacted] 's home and discovered that they unit was low on FreonHe added dye to the system in order to return at a later date to find where the Freon was leaking fromThe invoice for this service is attached for your review On 05/21/14, our technician returned to inspect the systemThere was no presence of any dye to indicate a leakDue to the probability of the system not running long enough to expose where the leak was at, the customer was rescheduled to insure a thorough inspectionThis invoice is also attached for your review On 06/28/14, our technician returned and found that the Freon leak was located in the pre-existing line-set that Four Seasons did not installOur technician quoted Mr [redacted] $to replace the entire line-set or $to repair itThe cost of this process includes evacuating the Freon, repair/replace the line-set, filling the unit back up with Freon, and calibrating the system per manufacturer's specificationsThe customer declined both options presented to himPlease see the attached service invoice for your review Our customer service representative spoke with Mr [redacted] in regards to the situation and offered a 25% discount off replacement of the line-set ($savings)Mr [redacted] declined Four Seasons offer and wanted to pursue the equipment's year satisfaction guarantee that Lennox has earned through the Good Housekeeping SealThis guarantee can be found at http://www.goodhousekeeping.com/product-testing/history/about-good-housekeeping-...⇄ Even though Mr [redacted] does not qualify for this guarantee because the Lennox unit never failed, Four Seasons offer to replace the line-set with the extended discount is still available to himIf the customer is still interested in taking advantage of this service, he can contact our hour customer service department by calling XXX-XXX-XXXX ext Based upon the information provided, Four Seasons respectfully requests that this complaint be removed from our record due to the fact that we did not install the line-set located in Mr [redacted] 's home and are not responsible for replacing it at no chargeThank you for your time and consideration in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me From: Fran [redacted] [mailto: [redacted] @att.net] Sent: Monday, October 09, 10:AM To: Revdex.com Info Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint # [redacted] Thank you for your prompt attention this matterPlease be advised that Four Seasons did reach out to me and waived their bill and that matter is now resolvedThank you!! Sent from my iPad Sincerely, Eugene [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11553629, and find that this resolution is satisfactory to me I very much appreciate the followup and help given to me by Jeff [redacted] of Four Seasons HeatingHe has given me confidence that Four Seasons Heating and Air Conditioning wants to do the right thing and will work the the customer to make it so Sincerely, Ronald [redacted]

Four Seasons has contacted the customer in order to address and resolve his concerns

Ms [redacted] scheduled to have Four Seasons come out on 11/23/to perform two dryer vent cleaningsDuring the cleaning, our employee accidentally broke one of her dryer vent coversMs [redacted] called our customer service department to inform us of the incidentThe customer scheduled to have a technician come out on 11/to assess the damageOn 11/27, a technician was dispatched to Ms [redacted] home and determined that the screen on the outside vent cover was brokenFour Seasons took responsibility for the damage and scheduled to have the cover replacedThe next day a technician returned, but determined that the cover purchased would not fit properlySince this type of cover cannot be purchased at the store, Four Seasons ordered the cover for Ms [redacted] through the manufacturer.On 12/Four Seasons received the part and scheduled to have it replaced that day with Ms [redacted] The vent cover was replaced and Four Seasons considered this matter resolved.While resolving this issue with Ms [redacted] , she was in contact with the manager of customer service over at Four SeasonsEach appointment was scheduled at the customer’s request and her allotted time frames We apologize if Ms [redacted] feels that her concerns were not addressed appropriately and within a timely mannerAll of Four Seasons phone calls are recorded for quality and training purposes and are available for the Revdex.com’s review.Four Seasons performed two dryer vent cleanings for the customer on 11/23/and accidentally broke a vent cover in the process which we took full responsibility forIt is never a business’s intention to purposely damage property while performing service; it was an accident that Four Seasons resolved at no charge to the customerThat does not justify not paying for the dryer vent cleaning service that was performed.Ms [redacted] paid Four Seasons $to have two dryer vents cleanedOut of good customer service and in lieu of what transpired, Four Seasons is more than happy to extend free clean and checks that Ms [redacted] can use on her furnace or air conditionerWe have mailed these free certificates to the customer and she should be receiving them within 7- business daysThank you for your time and attention to this matterFour Seasons is considering this issue resolved

Four Seasons installed a [redacted] Furnace for Ms [redacted] on 01/11/We removed her existing [redacted] Furnace and replaced it with a brand new one There were several services calls made to Ms [redacted] home due to the furnace shutting downOur Field Supervisor discovered that the manufacture of the furnace changed the venting application for their units without providing notice to the DealersDue to the fact that Ms [redacted] furnace was one of three in the building and located at the lowest point, her unit was starving for air; thus shutting down After our technician was able to reconfigure the venting, Four Seasons installed a brand new unit for Ms [redacted] and provided her with two years of free maintenance on all three units in her building in lieu of the inconvenience We would like to thank Ms [redacted] for her patience during the service provided and we look forward to a long lasting relationship for many years to comeThank you for your time and consideration in this matterFour Seasons considers this matter resolved

Four Seasons has been in contact with the customer in order to address and resolve his concerns

Initial Business Response / [redacted] (1000, 10, 2014/12/19) */ Four Seasons performed a tuon the customer's furnace on 10/29/A couple weeks later, the customer called because of a noise coming from the furnaceWe dispatched a technician to their home that diagnosed that the a-coil was dirtyThe technician could not duplicate the noise that customer was hearing and charged the customer $for the service call fee that includes the travel and diagnostic After the service was performed, a representative from our customer service department called Mrs [redacted] to make sure that she was satisfied with the service performedMrs [redacted] informed our representative that she didn't have time to talk because she was going into churchOur representative completely understood and just informed the customer that should she have any questions in regards to the technician's visit, to contact our 24/customer service department Two days later, Four Seasons received a complaint that the customer filed with the Revdex.comWe immediately reached out to the customer and asked her why she filed a complaint rather than express her dissatisfaction with the representative over the phoneShe explained that she didn't think we would do anything about it because the technician knew she was upset and she still had to payWe explained to Mrs [redacted] that is why we make the courtesy calls after service is performed; to insure customer satisfactionShe understood and informed us that she would let the Revdex.com know that Four Seasons handled it internally The customer felt that this since the noise was no longer apparent after the second visit that they shouldn't have been charged the $service call feeEven though both visits were unrelated, Four Seasons did refund the customer the $out of good customer service We have spoken with the customer and she has received the refund however, Four Seasons feels that this complaint should be removed from our recordIf the customer would have contacted Four Seasons first, the outcome would have been the sameWe were never given the opportunity to resolve the customer's concern before she filed a complaint which is highly recommended by the Revdex.com Thank you for your time and consideration in this matter

Four Seasons apologizes in the delay for the refund transactionIt does appear that the transaction was fully completed in the amount of $on 03/21/Should the customer have any additional questions or concerns, he can contact our 24/customer service department at 708-***- [redacted] ext*** Thank you for your time and attention in this matter