Four Seasons Heating & Air Conditioning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Maureen [redacted]

Four Seasons has been in contact with the customer to address and resolve her concernsShould she have any further questions, our 24/customer service team is available at 708-***- [redacted] ext***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: There are several inaccurate statements in their claim and I want to elaborate on their business tricksFour Seasons' products in my experience so far have not survived a year after their installationWe have had several problems with FSHVAC units in our apartments as well as our houseEvery time, the problem occurs because we do not have "the proper maintenance performed" on their heating/AC units as Four Seasons puts itIf a properly functioning unit was installed why does it require yearly maintenance and specifically by one of Four Season's techs? Shouldn't these units function properly without extra professional maintenance? It seems like after one year, their units all need complete repairs (not just simple maintenance like they claim) Secondly, on June 23rd, the technician said there would be an $fee and that is why I did not sign off on the invoiceSo Four Seasons is incorrect in saying I was not going to get chargedOn the same day, Four Seasons mentions that I cancelled the appointment and that is why the tech leftThis is absolutely incorrectThe tech was told by Four Seasons, as I overheard their conversation, to leave and avoid signing off on the letter I had prepared ahead of time at all costsThe technician even told me that he was told to leave as well as to leave the compressor outside my houseI did not cancel the appointmentRecently, I attained Four Seasons' customer service number but the person I spoke to gave me the incorrect number so when I first called several times, there was no answerWhen I finally did get the right number from someone competent, I left several voicemailsFour Seasons did not call me, ***, or my husband, ***, nor did they leave several voicemails with either of us, as they claim from their messageI am grateful two technicians came over recently to fix the AC unit and it works thus far as per a couple of 30-minute testsHowever, there remains a question of whether this until will survive the winter and work the following summer Sincerely, [redacted]