Four Seasons Sunrooms

Revdex.com spoke with a representative from the business who stated they had ordered foam padding to remedy the issueHe stated the part is scheduled to come in the week of October and they would contact the customer at that time

At this time, I have been contacted directly by Green Int’l Incdba Four Seasons Sunrooms regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Hereweeks ago, I stopped by their storefront and they told me that I would hear something in days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have been in almost daily contact with this customer to resolve this situationWe are a little over a week behind schedule starting this project but we have the concrete and installation teams on stand byThe issue right now is waiting for the Boone County permit office to approve everything and then we are ready to get startedThey were waiting for more advanced engineering before final approval.We have been in business for almost years and with as many times as we have started a new project, I dont know of there is anything else I can do to convince this customer that we will do right by him other than starting the project as soon as possible

Ayman from the business contacted Revdex.comHe has reached out to the customer to set up a time for a tech to come and service the frame

At this time, I have been contacted directly by Green Int’l Incdba Four Seasons Sunrooms regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here weeks ago, I stopped by their storefront and they told me that I would hear something in days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance
of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
Nancy Dofflemyer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The repair person did contact us and did show upHe is suppose to be out in weeks to finish a repair that requires a part He also told my husband that he would be out in a timely fashion when we call in the future I would like to believe that.Thank you for playing such an important role in our ability to resolve this issue.Michele and Jim ***

From:Four Seasons Sunrooms [mailto:[email protected]]Sent:Thursday, August 03, 2017 1:12 PMTo:Revdex.com <[email protected]>Subject:complaint ID #[redacted] Complaint # [redacted] We have contacted the customer and have an appointment with him on Tuesday August 8th to discuss his...

concerns.  [redacted]Sales/Marketing CoordinatorSun Structure Designs IncPo Box 262Bondville IL 61815(800) 457-1524Cell: (217) 722-7079www.Sunstructures.com

The customer reached out to Revdex.com and said the business is resolving this directly with her and stated a refund would be provided. This information was given to her on Monday by phone and as long as that is followed through will she considers this resolved. She stated she would contact Revdex.com back if...

there are any issues with the promised refund.

Mr. A[redacted] stated that the furniture was purchased on 6/27/15 and delivered on 7/29/15. The furniture comes with a once year warranty not two year warranty. Warranties are not honored if furniture is physically damaged or abused. Technician went out to look at the furniture, the technician took...

pictures of the furniture to verify the condition of the furniture. The pictures of the furniture along with a copy of the warranty are attached. Mr. A[redacted] mentioned that the furniture is not covered under warranty because of the physical condition it is in is from being damaged or abused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I w[redacted] wait until for the business to perform this action and, if it does, w[redacted] consider this complaint resolved.
Regards,
Mark H[redacted]

At this time, I have been contacted...

directly by Green Int’l Inc. dba Four Seasons Sunrooms regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here
2 weeks ago, I stopped by their storefront and they told me that I would hear something in 30 days. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We were unaware of and disappointed to hear of this situation.  Unfortunately, we had a previous employee that had to leave our organization in a hurry due to sudden personal medical complications and we suspect that this is the "she" that Mr. H[redacted] is referring to.  As per the terms of our...

contract, Mr. & Mrs. H[redacted] have a lifetime warranty for both the product and workmanship.  We both stand behind and take pride in our work and will make immediate arrangements for our lead Project Superintendent to schedule a site evaluation of their installation to take place a.s.a.p..  We will also make any repairs as required, including the reordering of product if it is deemed necessary.  We wish to thank the H[redacted]'s for their patience, and feel confident that we can resolve this in a timely manner.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.He has still not provided the replacement items which were requested starting back in January 2016. Does not call or respond or acknowledge customer when he says he will.
Regards,
[redacted]

Revdex.com:At this time, I have not been contacted by Green Int’l Inc. dba Four Seasons Sunrooms regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com spoke with a representative from the business who stated they had ordered foam padding to remedy the issue. He stated the part is scheduled to come in the week of October 15 and they would contact the customer at that time.

Ayman from the business contacted Revdex.com. He has reached out to the customer to set up a time for a tech to come and service the frame.

We have been in almost daily contact with this customer to resolve this situation. We are a little over a week behind schedule starting this project but we have the concrete and installation teams on stand by. The issue right now is waiting for the Boone County permit office to approve...

everything and then we are ready to get started. They were waiting for more advanced engineering before final approval.We have been in business for almost 20 years and with as many times as we have started a new project, I dont know of there is anything else I can do to convince this customer that we will do right by him other than starting the project as soon as possible

At this time, I have been contacted directly by Green Int’l Inc. dba Four Seasons Sunrooms regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here2 weeks ago, I stopped by their storefront and they told me that I would hear something in 30...

days. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I put a $5,000 deposit down on 09/24/2014 to have a screen room build, but Maricopa County will not allow it. This company can't build the room and for that reason I have been trying to get my money refunded back to me. The company knew they could not build this room because of previous business with us and never should have taken this deposit to begin with, and now they refuses to give us our money back.Desired Settlement: A refund of my $5,000 asap.