Initial Business Response / [redacted] (1000, 5, 2014/04/22) */ Contact Name and Title: [redacted] Service Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@fowlerdodge.com Hello I am the service manager at Fowler DodgeI have contacted the customerWe have repaired his vehicleWe replaced the scratched map light and properly aligned the vehicle and made sure the steering wheel is straightThe customer stated that the low tire light went off after driving the vehicleWhile in for repairs we provided a loaner vehicle at no charge to the customerWe detailed his vehicle and filled it with gasolineI have placed a call and left a message with the customer's voice mail inquiring about his satisfaction with his most recent service visit
I would like to see if we can find a vehicle that suits your needs and is at a price point that is comfortable for you I can not guarantee that we will be able to accomplish this in a single visit but we can try If we do not have a vehicle that fits your needs on the day you come in, I would hope to learn exactly what would work for you and proceed to get a vehicle that meets your requirements so that we can resolve thisIf you will let me know a day that is convenient for you, I will work with you directly on the entire process so there are no misunderstandings I will show you the vehicles, work the numbers and let you know what your options are on any vehicle that meets your approval I am here Monday through Saturday and can meet with you at your convenience Sincerely, [redacted] General Manager
Initial Business Response / [redacted] (1000, 8, 2015/08/18) */ Mr [redacted] was required to come in and recontract because of a rate discrepancyBut he also financed $less on the new contract and the trade allowance was originally $and on the new contract is also $After contracting it was discovered that there was an odometer discrepancy on Mr Wests trade, but it was done in error by Metro Ford and they fixed the problem, which resulted in allowing Fowler Dodge to keep the trade at the $original figure Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they are shaded [redacted] the sales manager said he will not fix the problems on new truck Final Business Response / [redacted] (4000, 12, 2015/08/28) */ Fowler Dodge has nothing more to add to this complaintMr Wests original complaint is about trade value which has never changed since the original contract
Initial Business Response / [redacted] (1000, 11, 2015/11/04) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerhonda.com I have apologized to Mrs [redacted] for the lack of communication on this dealUpon looking into the paperwork all necessary documents were signed by her including the hail disclosure form related to this vehicleWhen she called back two days later after taking delivery stating she was unhappy with the car because of some noticeable hail dents my managers acted appropriately and made another unit available to her the very next day that was not here during the unfortunate hail stormA few days later Mrs [redacted] called back saying there is a crack on the dashWe have agreed to fix that under Honda's warrantyI don't think a cash payment of $2,is warranted especially when we have gone above and beyond to ensure her satisfactionI would be more than happy to have her car picked up and brought to the dealership and fixed at no charge to herAgain, I am sorry for any miscommunications that may have taken place but I feel we have acted appropriately to her concerns Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/01/28) */ My sincerest apologies on this claimI am not sure how I over looked their response, but I am not completely satisfied with their responseI do not feel as though they have "gone above and beyond to ensure her satisfaction"? After one phone call with Mr [redacted] (GM) and explaining the situation at handI never heard back from himNor did I ever get a survey from this dealership?Yes, I did sign a form stating they were going to wash, vacuum the vehicleNot in a million years did I think I was signing a disclosure stating I wanted to purchase a "hail damaged" vehicle? And pay 20K for this "hail damaged" vehicleAs to the crack in the dash board, I can make arrangements here in Ponca & have that issue resolvedI will not be going back to Fowler Honda under any circumstances.So my question to you is, what other options do I have as a consumer? I have reached out to Honda direct & essentially they can not helpAlso why was I never mailed a survey, if they have not done anything wrong and ensure my complete satisfactionI would greatly appreciate your advice on this matterI feel as though this claim is unresolvedThank you so much for all your help [redacted] Final Business Response / [redacted] (4000, 21, 2016/02/18) */ I still feel as though we have done everything within reason to help resolve MsPandos concernsWe agreed to exchange car for her and fix her stereo concern under Hondas factory warrantyOur position has not changed
Initial Business Response / [redacted] (1000, 8, 2015/07/13) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerhonda.com I believe this was a simple misunderstandingThe paperwork shows the car was disclosed as hail a damaged unit and at the time of sale we agreed to repair the hail dentsSince this complaint was filed Ms [redacted] 's car has been repaired and to my understanding she is happyIf there is anything else I can do to assist in this matter please let me know Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business responded on my second complaint and totally ignored my first complaint, which is much more importantI'd like the business to address my first complaint Final Business Response / [redacted] (4000, 12, 2015/07/21) */ Section of the Motor Vehicle Delivery Agreement refers to the financing of the automobile and says the consumer agrees to return the vehicle back to the Dealer with hours of notice that the deal cannot be completedThere was no financing involved in this particular case and so there was no issue with the paperworkAgain I would like to apologize for any miscommunication with Ms [redacted] and would be more than happy to discuss in person if she wishes
Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerhonda.com I am truly sorry for the delay in getting Mr. [redacted] title to him in a timely fashion. Unfortunately it was an out of state... title and we were at the mercy of an out of state agency to get us the necessary documents quickly. I have checked with my accounting dept. and I am told the title was mailed to Mr. [redacted] on May 8th to his home in [redacted] . I was also informed that he came by the dealership this past weekend and an extra key was provided. Again, I apologize for any delays or inconvenience to Mr [redacted] . If there is anything else I can do to help out in any way please contact me directly. [redacted] General Manager Fowler Honda XXX-XXX-XXXX [redacted] @fowlerhonda.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of X-XX-XXXX I still haven't recived the title in the mail nor bill or payment book from Oklahoma workers credit union. OWCU called on the 6th of May to inform me I was late on the payment and I hadn't even recived the bill yet. I was told by [redacted] the driver 2 key will be ordered, I was not provided the key, [redacted] told me the key they had in location was a driver one key, I won't be able to return to the dealership until May 30th and was told to call [redacted] and they'd finish making the key My concerns now is getting the title promptly and was the title sent certified mail? I refuse to pay any penalties to the tag agency for not registering the car within the 30 day limit. My mailing address is : [redacted] , [redacted] XXXXX Email: [redacted] @gmail.com Cell: XXX-XXX-XXXX Final Business Response / [redacted] (4000, 9, 2015/05/21) */ It is my understanding that Mr. [redacted] has finally received his title paperwork. As a gesture of goodwill I certainly don't have any problems reimbursing Mr. [redacted] for any late fees or charges that might have been incurred. If Mr. [redacted] has any other questions I hope he will contact me directly as I will be more than happy to assist him. Final Consumer Response / [redacted] (2000, 12, 2015/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2015/06/03) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerdodge.com We have repaired the vehicle with the assistance of Chrysler technical assistanceThe vehicle was road tested over miles to verify repairThe customers request for vehicle replacement has been forwarded to Chrysler and is under reviewA Chrysler representative will be contacting the customer shortly to facilitate vehicle replacement Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been contacted by Chrysler and they will be replacing my car
I recently purchased a Toyota CorollaI love the carI noticed it had a slight fender issue after I took it home and so I informed Fowler Toyota about itThey got the approval right away for me to bring it in and get it repaired at no charge to meThere was a mix up after bringing it in and it took longer than they expectedThey apologized and to make it up to me they detailed my car, filled it up with gas, and also told me I didn't have to put gas in my rental ( they even let me choose whatever rental car I wanted)This was my very first time buying a car and it was great! I would like to give a shout out to all of the people who assisted me in this experience....***, my car salesman.....*** and *** my finance guys....and ***, my maintenance guy!!!!! Thanks Fowler Toyota Scion in Norman!
Initial Business Response /* (1000, 5, 2014/09/08) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@fowlerdodge.com
Fowler Dodge, Inchas made several attempts
to resolve this issue with the customer of record
*** ***" We will continue
to try to make
contact and resolve this issue
Initial Business Response /* (1000, 5, 2015/10/14) */
Fowler Dodge has had multiple conversation with Mr*** in regards to this dealWhen MR*** was at the dealership it was very clearly stated on the write up sheet that the deal we had offered was for that night onlyFowler
Dodge matched the internet price on competitors vehicle even though our vehicle had more equipment and a higher MSRPWhen I spoke to Mr*** the next day we finally agreed on the original price of the vehicle and $for his vehicleMr*** then wanted me to quote him payments which were $higher than his current loan and he told me at that time he would hold off because he did not want to go higher in paymentsI let MR*** know that if he changed his mind at any time or I could help him in the future to not hesitate to call and I would personally take care of himSince that time he has taken to social media and now the Revdex.com to complainIf Mr*** is willing to pay the payment I quoted him I am still willing to do the original deal I quoted him
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What I would like Fowler Dodge to do, would be to honor the deal that was made on 09/30/at 10:08pmThis was for the new car price at $26,and for $19,for my trade ($19,trade and $toward TT&L)I did speak to the general manager the next day after the sales manager was very rude and hung up on meThe general manager stated he would not honor the deal made the night before by his staff and that he could only go as high as $18,for my tradeI did not accept this deal because it is $1,less than I was quoted the night before
He stated in his response today that the deal was written for that night only and that is a bold faced lieThe deal was never written on their stationary and was verbally communicated to me over the phone and through text messages from the salesmanI told the salesman I would think about it overnight and call them back the next dayWhen I did call back, the sales manager *** was very rude and stated he no longer would honor that deal that was promised
Since then I received a call from a woman named *** who stated she was with their PR departmentShe asked me what they could do to resolve the situation and I told her if they honored the original deal ($26,for the car and $19,for my trade), then I would still be willing to purchase the carShe called back and said they are not willing to honor that deal and she apologized
My most recent conversation from Fowler came today, when I received a call from *** (the rude sales manage)He asked if I had bought a new car and I told him noHe then goes on to tell me that his sales are really low this month and wanted to know if I would come in today and we could negotiate a price for my trade inI told him the only way I would come back is if they honored the original dealHe stated he would look at my file and since then I have not heard from himI am still waiting on a call back and if they honor that deal then I will buy the carIf they do not honor the deal then I won't buy a car from them everSo the response received today from Fowler is totally off base and it appears they are attempting to do some damage control and make up liesI have never accepted any offer under $19,for my trade and I never willThey have nothing on paper to this fact and they are making that upIf they want to honor the original deal of $26,for the car and $19,for my trade then I will do business with themIf they do not honor this deal, everything they say is just lip service meant to improve their own image while continuing to lie directly to customersThis is really disappointing from a business that I spent over $30,with two years ago and my family has purchased numerous cars fromThe Fowler family needs to know how their staff are attempting to cheat people out of money and this needs to be corrected
Final Business Response /* (4000, 9, 2015/10/23) */
Fowler Dodge has tried to resolve this complaint through the Revdex.com and by talking to the customerFurthermore, negotiating a car deal through the Revdex.com complaint process does not benefit either party and is a burden on the Revdex.com's time
I live in CaliforniaSomehow I got on Fowler Dodge's email listThey send me spam marketing from time to timeI have opted out of all future communications, yet they keep sending it to meThis violates the federal CAN-SPAM law, as well as ethical business practicesI write to them to have my name removed from their list but still it happens***
Initial Business Response /* (1000, 9, 2015/01/26) */
Contact Name and Title: *** *** COO
Contact Phone: XXXXXXXXXX
Contact Email: ***@fowlerholding.com
Dear Mr*** ***,
After reading your complaint and the service you received at Fowler Dodge, I would like to
extend the opportunity to work with me personally to resolve your listed complaintsSince I do not have the name of the sales consultant and the many managers you have worked with I feel the best level of service would be to let me handle your complaint going forwardI will email you tomorrowOnce the situation is resolved, we both can follow up with the Revdex.comI hope this is acceptable
Initial Business Response /* (1000, 6, 2015/10/15) */
Contact Name and Title: *** *** General Man
Contact Phone: XXX-XXX-XXXX ext ***
Contact Email: ***@***-Toyota.com
Mr*** did purchase a Toyota Tundra from Fowler Toyota on October 1, We have reviewed all of
the documents and spoken with the employees regarding this situationAs it is with the purchase of any New Vehicle, the Warranty coverage is determined by the manufacturerAfter reviewing all the documents we can find no reference to anything to the contraryThe Buyers Order states "MANUFACTURERS WARRANTY: ANY WARRANTY ON ANY NEW VEHICLE OR USED VEHICLE STILL SUBJECT TO A MANUFACTURER'S WARRANTY IS THAT MADE BY THE MANUFACTURER ONLYTHE SELLER HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE."
When Mr*** brought his vehicle in for the check engine light and it was discovered that one bank of the catalytic converter had failed we proceeded to send the documentation and request to Toyota to approve the repairFowler Toyota will assist with any vehicle and do repairs that are needed but we do not have the authority to authorize Warranty coverage of the Manufacturer's WarrantyWe have contacted several people in the chain of Warranty claims trying to get assistance for Mr*** and have been informed that Toyota will not warranty the repair due to the conversion on the engine to run CNGThis determination was made by Toyota Motor Sales USA and not Fowler Toyota Norman, OKAgain, we are willing to assist with any repairs for any customer but we must abide by the Manufacturer's guidelines for their warranty repairs
Initial Consumer Rebuttal /* (3000, 8, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Besides the fact that the sales department of Fowler Toyota assured me that putting CNG on this truck would not void any warrantyI sent a document to Revdex.com and to MrGlenn Barton regarding a recall for this truck for software update that has to do with the exhaust system and the catalytic convertorsI was never informed by Toyota or Fowler that this update needed to be performedWhen I took my truck in for scheduled maintenance mile oil change, fowler performed the software updateSince there was a issue with software that could have also been the reason for the failureAnd I didn't receive this until miles and the check engine light came on at miles, the damage was already doneNO I DON'T AGREE WITH FOWLERS RESPONCETHEY NEED TO STAND BEHIND THEIR SALES DEPARTMENT AND THE WARRANTY ON THIS TRUCK!!!
Final Business Response /* (4000, 10, 2015/10/23) */
We have answered the complaint filed with the Revdex.com and would reiterate that we have submitted the warranty request to several different levels throughout Toyota's warranty claim system and have been denied coverage
Mr*** may contact Toyota directly at X-XXX-XXX-XXXX regarding their decision to decline warranty coverageWe are willing to make any repairs, recall adjustments or inspections that the manufacturer authorizes
My complaint about Fowler is that their inventory ad prices listed online don't match what they have in stock when you d there. I took screenshots and notes and went it several times and they either don't have the vehicle or the price is several thousands more and they act like they dnt know what you are talking about. Although it is the same model, color and mileage. Very deceiving!!! They are a bunch of snakes!
Initial Business Response /* (1000, 5, 2014/08/11) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I have spoken with Mr.& Mrs. [redacted] and I believe we were able to resolve any issues they had. I was able to find a vehicle...
that better suited their needs. After visiting with them I think they are satisfied with the outcome. They know if they have any other questions or concerns they can contact me directly.
Initial Business Response /* (1000, 6, 2014/02/04) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
Mr. [redacted] signed a Motor Vehicle Delivery Agreement on 12/20/2013 when he intially came in to purchase a car and it states...
"That if the vehicle is returned for any reason, Consumer will pay to Dealer the sum of 35 cents per mile for miles driven in excess of 50 miles per day during the term of the agreement". My managers state they tried for weeks to get in touch with Mr. [redacted] to notify him that we were unable to secure financing on that particular vehicle, it wasnt until almost after 30 days had passed he returned to the store with the vehicle. I have not been able to get in touch with Mr. [redacted] personally and have left several messages with his mother [redacted] to discuss this matter. I would love nothing more than to be able to visit with them and come up with a reasonable conclusion that will satisfy them. If they would contact me at the store I would be more than happy to do so.
Final Consumer Response /* (3000, 8, 2014/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have phone records to prove that they did not try to contact me until the fourth week after the signed contract on the vehicle. I feel is the responsibility of the dealer that there are mileage overages and I do NOT owe them for any overages. If they would have returned my calls or my mother's calls during the first two weeks, there would not have been any overages. Aside from that, they have not even sent me the $230 they said they would return on the 17th of January. My mother has been in contact with them and it seems they are just missing each other's phone calls. She is wanting nothing more than to get this matter resolved as well. I work nights and I want her to get this worked out for me. I am not satisfied with the response of [redacted] Honda. I won't settle for less than the $630 they owe me. I will take them to small claims court. I've read the other claims here on the Revdex.com website and it's obvious to me that this is their habitual bad business practice.
Final Business Response /* (4000, 13, 2014/02/24) */
Mr. [redacted] came by the dealership the other day and we resloved the issue.
Initial Business Response /* (1000, 11, 2015/11/04) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I have apologized to Mrs. [redacted] for the lack of communication on this deal. Upon looking into the paperwork all necessary...
documents were signed by her including the hail disclosure form related to this vehicle. When she called back two days later after taking delivery stating she was unhappy with the car because of some noticeable hail dents my managers acted appropriately and made another unit available to her the very next day that was not here during the unfortunate hail storm. A few days later Mrs. [redacted] called back saying there is a crack on the dash. We have agreed to fix that under Honda's warranty. I don't think a cash payment of $2,000 is warranted especially when we have gone above and beyond to ensure her satisfaction. I would be more than happy to have her car picked up and brought to the dealership and fixed at no charge to her. Again, I am sorry for any miscommunications that may have taken place but I feel we have acted appropriately to her concerns.
Initial Consumer Rebuttal /* (3000, 17, 2016/01/28) */
My sincerest apologies on this claim. I am not sure how I over looked their response, but I am not completely satisfied
with their response. I do not feel as though they have "gone above and beyond to ensure her satisfaction"? After one phone
call with Mr. [redacted] (GM) and explaining the situation at hand. I never heard back from him. Nor did I ever get a
survey from this dealership?. Yes, I did sign a form stating they were going to wash, vacuum the vehicle. Not in a million years
did I think I was signing a disclosure stating I wanted to purchase a "hail damaged" vehicle? And pay 20K for this "hail damaged"
vehicle. As to the crack in the dash board, I can make arrangements here in Ponca & have that issue resolved. I will not be going
back to Fowler Honda under any circumstances.So my question to you is, what other options do I have as a consumer? I have reached out to Honda direct & essentially
they can not help. Also why was I never mailed a survey, if they have not done anything wrong and ensure my complete
satisfaction. I would greatly appreciate your advice on this matter. I feel as though this claim is unresolved. Thank you so much
for all your help.
[redacted]
Final Business Response /* (4000, 21, 2016/02/18) */
I still feel as though we have done everything within reason to help resolve Ms. Pandos concerns. We agreed to exchange car for her and fix her stereo concern under Hondas factory warranty. Our position has not changed.
Initial Business Response /* (1000, 8, 2015/07/13) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I believe this was a simple misunderstanding. The paperwork shows the car was disclosed as hail a damaged unit and at the time...
of sale we agreed to repair the hail dents. Since this complaint was filed Ms. [redacted]'s car has been repaired and to my understanding she is happy. If there is anything else I can do to assist in this matter please let me know.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business responded on my second complaint and totally ignored my first complaint, which is much more important. I'd like the business to address my first complaint.
Final Business Response /* (4000, 12, 2015/07/21) */
Section 8 of the Motor Vehicle Delivery Agreement refers to the financing of the automobile and says the consumer agrees to return the vehicle back to the Dealer with 24 hours of notice that the deal cannot be completed. There was no financing involved in this particular case and so there was no issue with the paperwork. Again I would like to apologize for any miscommunication with Ms. [redacted] and would be more than happy to discuss in person if she wishes.
Initial Business Response /* (1000, 5, 2014/04/22) */
Contact Name and Title: [redacted] Service Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerdodge.com
Hello I am the service manager at Fowler Dodge. I have contacted the customer. We have repaired his vehicle. We...
replaced the scratched map light and properly aligned the vehicle and made sure the steering wheel is straight. The customer stated that the low tire light went off after driving the vehicle. While in for repairs we provided a loaner vehicle at no charge to the customer. We detailed his vehicle and filled it with gasoline. I have placed a call and left a message with the customer's voice mail inquiring about his satisfaction with his most recent service visit.
I would like to see if we can find a vehicle that suits your needs and is at a price point that is comfortable for you. I can not guarantee that we will be able to accomplish this in a single visit but we can try. If we do not have a vehicle that fits...
your needs on the day you come in, I would hope to learn exactly what would work for you and proceed to get a vehicle that meets your requirements so that we can resolve this. If you will let me know a day that is convenient for you, I will work with you directly on the entire process so there are no misunderstandings. I will show you the vehicles, work the numbers and let you know what your options are on any vehicle that meets your approval. I am here Monday through Saturday and can meet with you at your convenience. Sincerely, [redacted] General Manager
Initial Business Response / [redacted] (1000, 5, 2014/04/22) */ Contact Name and Title: [redacted] Service Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@fowlerdodge.com Hello I am the service manager at Fowler DodgeI have contacted the customerWe have repaired his vehicleWe replaced the scratched map light and properly aligned the vehicle and made sure the steering wheel is straightThe customer stated that the low tire light went off after driving the vehicleWhile in for repairs we provided a loaner vehicle at no charge to the customerWe detailed his vehicle and filled it with gasolineI have placed a call and left a message with the customer's voice mail inquiring about his satisfaction with his most recent service visit
I would like to see if we can find a vehicle that suits your needs and is at a price point that is comfortable for you I can not guarantee that we will be able to accomplish this in a single visit but we can try If we do not have a vehicle that fits your needs on the day you come in, I would hope to learn exactly what would work for you and proceed to get a vehicle that meets your requirements so that we can resolve thisIf you will let me know a day that is convenient for you, I will work with you directly on the entire process so there are no misunderstandings I will show you the vehicles, work the numbers and let you know what your options are on any vehicle that meets your approval I am here Monday through Saturday and can meet with you at your convenience Sincerely, [redacted] General Manager
Initial Business Response / [redacted] (1000, 8, 2015/08/18) */ Mr [redacted] was required to come in and recontract because of a rate discrepancyBut he also financed $less on the new contract and the trade allowance was originally $and on the new contract is also $After contracting it was discovered that there was an odometer discrepancy on Mr Wests trade, but it was done in error by Metro Ford and they fixed the problem, which resulted in allowing Fowler Dodge to keep the trade at the $original figure Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they are shaded [redacted] the sales manager said he will not fix the problems on new truck Final Business Response / [redacted] (4000, 12, 2015/08/28) */ Fowler Dodge has nothing more to add to this complaintMr Wests original complaint is about trade value which has never changed since the original contract
Initial Business Response / [redacted] (1000, 11, 2015/11/04) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerhonda.com I have apologized to Mrs [redacted] for the lack of communication on this dealUpon looking into the paperwork all necessary documents were signed by her including the hail disclosure form related to this vehicleWhen she called back two days later after taking delivery stating she was unhappy with the car because of some noticeable hail dents my managers acted appropriately and made another unit available to her the very next day that was not here during the unfortunate hail stormA few days later Mrs [redacted] called back saying there is a crack on the dashWe have agreed to fix that under Honda's warrantyI don't think a cash payment of $2,is warranted especially when we have gone above and beyond to ensure her satisfactionI would be more than happy to have her car picked up and brought to the dealership and fixed at no charge to herAgain, I am sorry for any miscommunications that may have taken place but I feel we have acted appropriately to her concerns Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/01/28) */ My sincerest apologies on this claimI am not sure how I over looked their response, but I am not completely satisfied with their responseI do not feel as though they have "gone above and beyond to ensure her satisfaction"? After one phone call with Mr [redacted] (GM) and explaining the situation at handI never heard back from himNor did I ever get a survey from this dealership?Yes, I did sign a form stating they were going to wash, vacuum the vehicleNot in a million years did I think I was signing a disclosure stating I wanted to purchase a "hail damaged" vehicle? And pay 20K for this "hail damaged" vehicleAs to the crack in the dash board, I can make arrangements here in Ponca & have that issue resolvedI will not be going back to Fowler Honda under any circumstances.So my question to you is, what other options do I have as a consumer? I have reached out to Honda direct & essentially they can not helpAlso why was I never mailed a survey, if they have not done anything wrong and ensure my complete satisfactionI would greatly appreciate your advice on this matterI feel as though this claim is unresolvedThank you so much for all your help [redacted] Final Business Response / [redacted] (4000, 21, 2016/02/18) */ I still feel as though we have done everything within reason to help resolve MsPandos concernsWe agreed to exchange car for her and fix her stereo concern under Hondas factory warrantyOur position has not changed
Initial Business Response / [redacted] (1000, 8, 2015/07/13) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerhonda.com I believe this was a simple misunderstandingThe paperwork shows the car was disclosed as hail a damaged unit and at the time of sale we agreed to repair the hail dentsSince this complaint was filed Ms [redacted] 's car has been repaired and to my understanding she is happyIf there is anything else I can do to assist in this matter please let me know Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business responded on my second complaint and totally ignored my first complaint, which is much more importantI'd like the business to address my first complaint Final Business Response / [redacted] (4000, 12, 2015/07/21) */ Section of the Motor Vehicle Delivery Agreement refers to the financing of the automobile and says the consumer agrees to return the vehicle back to the Dealer with hours of notice that the deal cannot be completedThere was no financing involved in this particular case and so there was no issue with the paperworkAgain I would like to apologize for any miscommunication with Ms [redacted] and would be more than happy to discuss in person if she wishes
Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerhonda.com I am truly sorry for the delay in getting Mr. [redacted] title to him in a timely fashion. Unfortunately it was an out of state... title and we were at the mercy of an out of state agency to get us the necessary documents quickly. I have checked with my accounting dept. and I am told the title was mailed to Mr. [redacted] on May 8th to his home in [redacted] . I was also informed that he came by the dealership this past weekend and an extra key was provided. Again, I apologize for any delays or inconvenience to Mr [redacted] . If there is anything else I can do to help out in any way please contact me directly. [redacted] General Manager Fowler Honda XXX-XXX-XXXX [redacted] @fowlerhonda.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of X-XX-XXXX I still haven't recived the title in the mail nor bill or payment book from Oklahoma workers credit union. OWCU called on the 6th of May to inform me I was late on the payment and I hadn't even recived the bill yet. I was told by [redacted] the driver 2 key will be ordered, I was not provided the key, [redacted] told me the key they had in location was a driver one key, I won't be able to return to the dealership until May 30th and was told to call [redacted] and they'd finish making the key My concerns now is getting the title promptly and was the title sent certified mail? I refuse to pay any penalties to the tag agency for not registering the car within the 30 day limit. My mailing address is : [redacted] , [redacted] XXXXX Email: [redacted] @gmail.com Cell: XXX-XXX-XXXX Final Business Response / [redacted] (4000, 9, 2015/05/21) */ It is my understanding that Mr. [redacted] has finally received his title paperwork. As a gesture of goodwill I certainly don't have any problems reimbursing Mr. [redacted] for any late fees or charges that might have been incurred. If Mr. [redacted] has any other questions I hope he will contact me directly as I will be more than happy to assist him. Final Consumer Response / [redacted] (2000, 12, 2015/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2015/06/03) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fowlerdodge.com We have repaired the vehicle with the assistance of Chrysler technical assistanceThe vehicle was road tested over miles to verify repairThe customers request for vehicle replacement has been forwarded to Chrysler and is under reviewA Chrysler representative will be contacting the customer shortly to facilitate vehicle replacement Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been contacted by Chrysler and they will be replacing my car
I recently purchased a Toyota CorollaI love the carI noticed it had a slight fender issue after I took it home and so I informed Fowler Toyota about itThey got the approval right away for me to bring it in and get it repaired at no charge to meThere was a mix up after bringing it in and it took longer than they expectedThey apologized and to make it up to me they detailed my car, filled it up with gas, and also told me I didn't have to put gas in my rental ( they even let me choose whatever rental car I wanted)This was my very first time buying a car and it was great! I would like to give a shout out to all of the people who assisted me in this experience....***, my car salesman.....*** and *** my finance guys....and ***, my maintenance guy!!!!! Thanks Fowler Toyota Scion in Norman!
Initial Business Response /* (1000, 5, 2014/09/08) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@fowlerdodge.com
Fowler Dodge, Inchas made several attempts
to resolve this issue with the customer of record
*** ***" We will continue
to try to make
contact and resolve this issue
Initial Business Response /* (1000, 5, 2015/10/14) */
Fowler Dodge has had multiple conversation with Mr*** in regards to this dealWhen MR*** was at the dealership it was very clearly stated on the write up sheet that the deal we had offered was for that night onlyFowler
Dodge matched the internet price on competitors vehicle even though our vehicle had more equipment and a higher MSRPWhen I spoke to Mr*** the next day we finally agreed on the original price of the vehicle and $for his vehicleMr*** then wanted me to quote him payments which were $higher than his current loan and he told me at that time he would hold off because he did not want to go higher in paymentsI let MR*** know that if he changed his mind at any time or I could help him in the future to not hesitate to call and I would personally take care of himSince that time he has taken to social media and now the Revdex.com to complainIf Mr*** is willing to pay the payment I quoted him I am still willing to do the original deal I quoted him
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What I would like Fowler Dodge to do, would be to honor the deal that was made on 09/30/at 10:08pmThis was for the new car price at $26,and for $19,for my trade ($19,trade and $toward TT&L)I did speak to the general manager the next day after the sales manager was very rude and hung up on meThe general manager stated he would not honor the deal made the night before by his staff and that he could only go as high as $18,for my tradeI did not accept this deal because it is $1,less than I was quoted the night before
He stated in his response today that the deal was written for that night only and that is a bold faced lieThe deal was never written on their stationary and was verbally communicated to me over the phone and through text messages from the salesmanI told the salesman I would think about it overnight and call them back the next dayWhen I did call back, the sales manager *** was very rude and stated he no longer would honor that deal that was promised
Since then I received a call from a woman named *** who stated she was with their PR departmentShe asked me what they could do to resolve the situation and I told her if they honored the original deal ($26,for the car and $19,for my trade), then I would still be willing to purchase the carShe called back and said they are not willing to honor that deal and she apologized
My most recent conversation from Fowler came today, when I received a call from *** (the rude sales manage)He asked if I had bought a new car and I told him noHe then goes on to tell me that his sales are really low this month and wanted to know if I would come in today and we could negotiate a price for my trade inI told him the only way I would come back is if they honored the original dealHe stated he would look at my file and since then I have not heard from himI am still waiting on a call back and if they honor that deal then I will buy the carIf they do not honor the deal then I won't buy a car from them everSo the response received today from Fowler is totally off base and it appears they are attempting to do some damage control and make up liesI have never accepted any offer under $19,for my trade and I never willThey have nothing on paper to this fact and they are making that upIf they want to honor the original deal of $26,for the car and $19,for my trade then I will do business with themIf they do not honor this deal, everything they say is just lip service meant to improve their own image while continuing to lie directly to customersThis is really disappointing from a business that I spent over $30,with two years ago and my family has purchased numerous cars fromThe Fowler family needs to know how their staff are attempting to cheat people out of money and this needs to be corrected
Final Business Response /* (4000, 9, 2015/10/23) */
Fowler Dodge has tried to resolve this complaint through the Revdex.com and by talking to the customerFurthermore, negotiating a car deal through the Revdex.com complaint process does not benefit either party and is a burden on the Revdex.com's time
I live in CaliforniaSomehow I got on Fowler Dodge's email listThey send me spam marketing from time to timeI have opted out of all future communications, yet they keep sending it to meThis violates the federal CAN-SPAM law, as well as ethical business practicesI write to them to have my name removed from their list but still it happens***
Initial Business Response /* (1000, 9, 2015/01/26) */
Contact Name and Title: *** *** COO
Contact Phone: XXXXXXXXXX
Contact Email: ***@fowlerholding.com
Dear Mr*** ***,
After reading your complaint and the service you received at Fowler Dodge, I would like to
extend the opportunity to work with me personally to resolve your listed complaintsSince I do not have the name of the sales consultant and the many managers you have worked with I feel the best level of service would be to let me handle your complaint going forwardI will email you tomorrowOnce the situation is resolved, we both can follow up with the Revdex.comI hope this is acceptable
Initial Business Response /* (1000, 6, 2015/10/15) */
Contact Name and Title: *** *** General Man
Contact Phone: XXX-XXX-XXXX ext ***
Contact Email: ***@***-Toyota.com
Mr*** did purchase a Toyota Tundra from Fowler Toyota on October 1, We have reviewed all of
the documents and spoken with the employees regarding this situationAs it is with the purchase of any New Vehicle, the Warranty coverage is determined by the manufacturerAfter reviewing all the documents we can find no reference to anything to the contraryThe Buyers Order states "MANUFACTURERS WARRANTY: ANY WARRANTY ON ANY NEW VEHICLE OR USED VEHICLE STILL SUBJECT TO A MANUFACTURER'S WARRANTY IS THAT MADE BY THE MANUFACTURER ONLYTHE SELLER HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE."
When Mr*** brought his vehicle in for the check engine light and it was discovered that one bank of the catalytic converter had failed we proceeded to send the documentation and request to Toyota to approve the repairFowler Toyota will assist with any vehicle and do repairs that are needed but we do not have the authority to authorize Warranty coverage of the Manufacturer's WarrantyWe have contacted several people in the chain of Warranty claims trying to get assistance for Mr*** and have been informed that Toyota will not warranty the repair due to the conversion on the engine to run CNGThis determination was made by Toyota Motor Sales USA and not Fowler Toyota Norman, OKAgain, we are willing to assist with any repairs for any customer but we must abide by the Manufacturer's guidelines for their warranty repairs
Initial Consumer Rebuttal /* (3000, 8, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Besides the fact that the sales department of Fowler Toyota assured me that putting CNG on this truck would not void any warrantyI sent a document to Revdex.com and to MrGlenn Barton regarding a recall for this truck for software update that has to do with the exhaust system and the catalytic convertorsI was never informed by Toyota or Fowler that this update needed to be performedWhen I took my truck in for scheduled maintenance mile oil change, fowler performed the software updateSince there was a issue with software that could have also been the reason for the failureAnd I didn't receive this until miles and the check engine light came on at miles, the damage was already doneNO I DON'T AGREE WITH FOWLERS RESPONCETHEY NEED TO STAND BEHIND THEIR SALES DEPARTMENT AND THE WARRANTY ON THIS TRUCK!!!
Final Business Response /* (4000, 10, 2015/10/23) */
We have answered the complaint filed with the Revdex.com and would reiterate that we have submitted the warranty request to several different levels throughout Toyota's warranty claim system and have been denied coverage
Mr*** may contact Toyota directly at X-XXX-XXX-XXXX regarding their decision to decline warranty coverageWe are willing to make any repairs, recall adjustments or inspections that the manufacturer authorizes
My complaint about Fowler is that their inventory ad prices listed online don't match what they have in stock when you d there. I took screenshots and notes and went it several times and they either don't have the vehicle or the price is several thousands more and they act like they dnt know what you are talking about. Although it is the same model, color and mileage. Very deceiving!!! They are a bunch of snakes!
Initial Business Response /* (1000, 5, 2014/08/11) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I have spoken with Mr.& Mrs. [redacted] and I believe we were able to resolve any issues they had. I was able to find a vehicle...
that better suited their needs. After visiting with them I think they are satisfied with the outcome. They know if they have any other questions or concerns they can contact me directly.
Initial Business Response /* (1000, 6, 2014/02/04) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
Mr. [redacted] signed a Motor Vehicle Delivery Agreement on 12/20/2013 when he intially came in to purchase a car and it states...
"That if the vehicle is returned for any reason, Consumer will pay to Dealer the sum of 35 cents per mile for miles driven in excess of 50 miles per day during the term of the agreement". My managers state they tried for weeks to get in touch with Mr. [redacted] to notify him that we were unable to secure financing on that particular vehicle, it wasnt until almost after 30 days had passed he returned to the store with the vehicle. I have not been able to get in touch with Mr. [redacted] personally and have left several messages with his mother [redacted] to discuss this matter. I would love nothing more than to be able to visit with them and come up with a reasonable conclusion that will satisfy them. If they would contact me at the store I would be more than happy to do so.
Final Consumer Response /* (3000, 8, 2014/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have phone records to prove that they did not try to contact me until the fourth week after the signed contract on the vehicle. I feel is the responsibility of the dealer that there are mileage overages and I do NOT owe them for any overages. If they would have returned my calls or my mother's calls during the first two weeks, there would not have been any overages. Aside from that, they have not even sent me the $230 they said they would return on the 17th of January. My mother has been in contact with them and it seems they are just missing each other's phone calls. She is wanting nothing more than to get this matter resolved as well. I work nights and I want her to get this worked out for me. I am not satisfied with the response of [redacted] Honda. I won't settle for less than the $630 they owe me. I will take them to small claims court. I've read the other claims here on the Revdex.com website and it's obvious to me that this is their habitual bad business practice.
Final Business Response /* (4000, 13, 2014/02/24) */
Mr. [redacted] came by the dealership the other day and we resloved the issue.
Initial Business Response /* (1000, 11, 2015/11/04) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I have apologized to Mrs. [redacted] for the lack of communication on this deal. Upon looking into the paperwork all necessary...
documents were signed by her including the hail disclosure form related to this vehicle. When she called back two days later after taking delivery stating she was unhappy with the car because of some noticeable hail dents my managers acted appropriately and made another unit available to her the very next day that was not here during the unfortunate hail storm. A few days later Mrs. [redacted] called back saying there is a crack on the dash. We have agreed to fix that under Honda's warranty. I don't think a cash payment of $2,000 is warranted especially when we have gone above and beyond to ensure her satisfaction. I would be more than happy to have her car picked up and brought to the dealership and fixed at no charge to her. Again, I am sorry for any miscommunications that may have taken place but I feel we have acted appropriately to her concerns.
Initial Consumer Rebuttal /* (3000, 17, 2016/01/28) */
My sincerest apologies on this claim. I am not sure how I over looked their response, but I am not completely satisfied
with their response. I do not feel as though they have "gone above and beyond to ensure her satisfaction"? After one phone
call with Mr. [redacted] (GM) and explaining the situation at hand. I never heard back from him. Nor did I ever get a
survey from this dealership?. Yes, I did sign a form stating they were going to wash, vacuum the vehicle. Not in a million years
did I think I was signing a disclosure stating I wanted to purchase a "hail damaged" vehicle? And pay 20K for this "hail damaged"
vehicle. As to the crack in the dash board, I can make arrangements here in Ponca & have that issue resolved. I will not be going
back to Fowler Honda under any circumstances.So my question to you is, what other options do I have as a consumer? I have reached out to Honda direct & essentially
they can not help. Also why was I never mailed a survey, if they have not done anything wrong and ensure my complete
satisfaction. I would greatly appreciate your advice on this matter. I feel as though this claim is unresolved. Thank you so much
for all your help.
[redacted]
Final Business Response /* (4000, 21, 2016/02/18) */
I still feel as though we have done everything within reason to help resolve Ms. Pandos concerns. We agreed to exchange car for her and fix her stereo concern under Hondas factory warranty. Our position has not changed.
Initial Business Response /* (1000, 8, 2015/07/13) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I believe this was a simple misunderstanding. The paperwork shows the car was disclosed as hail a damaged unit and at the time...
of sale we agreed to repair the hail dents. Since this complaint was filed Ms. [redacted]'s car has been repaired and to my understanding she is happy. If there is anything else I can do to assist in this matter please let me know.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business responded on my second complaint and totally ignored my first complaint, which is much more important. I'd like the business to address my first complaint.
Final Business Response /* (4000, 12, 2015/07/21) */
Section 8 of the Motor Vehicle Delivery Agreement refers to the financing of the automobile and says the consumer agrees to return the vehicle back to the Dealer with 24 hours of notice that the deal cannot be completed. There was no financing involved in this particular case and so there was no issue with the paperwork. Again I would like to apologize for any miscommunication with Ms. [redacted] and would be more than happy to discuss in person if she wishes.
Initial Business Response /* (1000, 5, 2014/04/22) */
Contact Name and Title: [redacted] Service Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerdodge.com
Hello I am the service manager at Fowler Dodge. I have contacted the customer. We have repaired his vehicle. We...
replaced the scratched map light and properly aligned the vehicle and made sure the steering wheel is straight. The customer stated that the low tire light went off after driving the vehicle. While in for repairs we provided a loaner vehicle at no charge to the customer. We detailed his vehicle and filled it with gasoline. I have placed a call and left a message with the customer's voice mail inquiring about his satisfaction with his most recent service visit.
I would like to see if we can find a vehicle that suits your needs and is at a price point that is comfortable for you. I can not guarantee that we will be able to accomplish this in a single visit but we can try. If we do not have a vehicle that fits...
your needs on the day you come in, I would hope to learn exactly what would work for you and proceed to get a vehicle that meets your requirements so that we can resolve this. If you will let me know a day that is convenient for you, I will work with you directly on the entire process so there are no misunderstandings. I will show you the vehicles, work the numbers and let you know what your options are on any vehicle that meets your approval. I am here Monday through Saturday and can meet with you at your convenience. Sincerely, [redacted] General Manager