Initial Business Response /* (1000, 8, 2015/06/03) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerdodge.com
We have repaired the vehicle with the assistance of Chrysler technical assistance. The vehicle was road tested over 120 miles to...
verify repair. The customers request for vehicle replacement has been forwarded to Chrysler and is under review. A Chrysler representative will be contacting the customer shortly to facilitate vehicle replacement.
Initial Consumer Rebuttal /* (2000, 10, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been contacted by Chrysler and they will be replacing my car.
Initial Business Response /* (1000, 5, 2015/02/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
On behalf of Fowler Honda I sincerely apologize for any misunderstanding. The contracts state that both Ms.[redacted] and her daughter...
are joint owners of the vehicle and the strength of Ms. [redacted] credit allowed her to purchase the vehicle. In addition, after review of the purchase and transaction im confident the paperwork was handled accordingly. Many parents help their children purchase vehicles to assist them, however as a primary or co-signer, its an equal partnership until the loan is satisfied with the lending institution. I would love to visit with Ms. [redacted] and discuss in more detail if she wishes, in hopes that we can come to a resolution that satisfy both parties.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company lied to me. This isn't a situation where my daughter is buying her first car. This is her 3rd car to purchase. I repeated several times to this company that I'm only co-signing. If I was in fact the buyer they should have given the paper work to me not my daughter. The fact is most parents do help their children buy their first car when their child is a teenager and lives at home with them. My child is in her 20's and lives 3 hours away from me. This company knows they committed fraud getting me to sign my name on this contract. I'm sure they have video and I'd suggest they go back and look at their video I said more than five times I was not the buyer of the car I would only cosign with her if she couldn't buy the car on her own. When I questioned the paperwork I was told that's how it has to look for the loan company. So I guess they didn't only commit fraud by getting me to sign something they falsified to a loan company but they clearly commit fraud with the loan company by lying about who was purchasing the car. I'm not letting this issue go. They committed fraud and lied to me to get me to sign a contract. If I have to take them to court over this issue I will.
Final Business Response /* (4000, 11, 2015/03/19) */
I have tried to call Ms. [redacted] to speak with her personally about this issue with no luck as of yet. I will leave my contact info in hopes that she will reach out to me. Dallas McClary XXX-XXX-XXXX
Final Consumer Response /* (4200, 13, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This person has never tried contacting me. I have my phone on me 24/7 and there is no calls from this person or messages. I've pulled all my cellphone records and there is no received phone numbers from the person. If they're calling someone it isn't my number. However, I have tried calling the dealership three times and have been told this person is unavailable.
Initial Business Response /* (1000, 8, 2015/08/18) */
Mr [redacted] was required to come in and recontract because of a rate discrepancy. But he also financed $1969 less on the new contract and the trade allowance was originally $7500 and on the new contract is also $7500. After contracting it...
was discovered that there was an odometer discrepancy on Mr Wests trade, but it was done in error by Metro Ford and they fixed the problem, which resulted in allowing Fowler Dodge to keep the trade at the $7500 original figure.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they are shaded . [redacted] the sales manager said he will not fix the problems on new truck.
Final Business Response /* (4000, 12, 2015/08/28) */
Fowler Dodge has nothing more to add to this complaint. Mr Wests original complaint is about trade value which has never changed since the original contract.
Initial Business Response /* (1000, 5, 2015/04/21) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowler-toyota.com
Vehicle towed in-RO opened 4/7/15 in evening.Ms. [redacted] contacted us on 4/8 approx 11:00am.Gave estimate of 4300.00....
we told her we would wait on her insurance co,yet she alluded to the vehicle being too new to sit waiting for insurance involvement and advised us to proceed to order parts and proceed with the repair. documented on invoice date and time of authorization- 4/8/15 @ 11:50AM. parts were ordered, when they came in were installed, work completed Friday 4/10/15.AS OF THIS DATE WE STILL HAD HAD NO CONTACT WITH ANY INSURANCE COMPANY, NOR HAD CUSTOMER PROVIDED ANY CONTACT INFORMATION NOR CLAIM NUMBER. Customer arrived to pick up vehicle and was advised we had to collect full amount.customer left vehicle.On 4/13 an adjuster showed up,inspected vehicle, visited with Advisor. Had issues with pricing and that we had proceeded with repairs. We told adjuster we have had no contact information for any insurance company, by owner, nor had anyone contacted us regarding a claim.Adjuster took copy of invoice, inspected vehicle, and the only conversation with the advisor was that they(the insurance company USAA) would not have replaced the wheels but would have repaired them.Adjuster left, not returning to provide us with any claim paperwork nor estimate nor approved amount that they would pay.
We did not hear back from anyone with USAA with any discussion about what the adjuster derived as an estimate. We never heard back from the adjuster that came out.From the 13th to the 16th we had contact with different people at USAA, none of which provided us the amount they were estimating / agreeing to pay. we were willing to adjust our repair order but we were unable to get anyone to tell us where we needed to be. over the course of the week of 4/13, we made multiple contacts and adjust multiple times the amount of our repair order. It was not until Ms. [redacted] came in on 4/17 and was going to pay the total amount that we found out USAA had deposited the amount they were going to pay in Ms. [redacted] bank account. ONCE AGAIN, NO ONE FROM USAA CONTACTED US WITH THE AMOUNT THEY HAD DECIDED UPON. When Ms. [redacted] was here, we called USAA and put her on the phone. WE ADJUSTED OUR INVOICE TO MATCH THE AMOUNT THAT USAA WAS GOING TO AUTHORIZE FOR THE REPAIRS LESS THE CUSTOMER'S 500.00 DEDUCTIBLE.THE AMOUNT WAS $3153.86, WHICH SHE PAID WITH HER VISA DEBIT CARD, PAYING FOR THE REPAIRS WITH THE MONEY USAA HAD DEPOSITED IN HER ACCOUNT. The complaint made by Ms. [redacted] was made on 4/16 and the matter was resolved on 4/17. The situation would have been resolved much sooner had USAA done their job and contacted us with information we routinely obtain from all the other insurance companies we deal with when taking care of our customers.
Initial Business Response /* (1000, 5, 2015/05/12) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I am truly sorry for the delay in getting Mr. [redacted] title to him in a timely fashion. Unfortunately it was an out of state...
title and we were at the mercy of an out of state agency to get us the necessary documents quickly. I have checked with my accounting dept. and I am told the title was mailed to Mr. [redacted] on May 8th to his home in [redacted]. I was also informed that he came by the dealership this past weekend and an extra key was provided. Again, I apologize for any delays or inconvenience to Mr [redacted]. If there is anything else I can do to help out in any way please contact me directly.
[redacted]
General Manager
Fowler Honda
XXX-XXX-XXXX
[redacted]@fowlerhonda.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of X-XX-XXXX I still haven't recived the title in the mail nor bill or payment book from Oklahoma workers credit union. OWCU called on the 6th of May to inform me I was late on the payment and I hadn't even recived the bill yet. I was told by [redacted] the driver 2 key will be ordered, I was not provided the key, [redacted] told me the key they had in location was a driver one key, I won't be able to return to the dealership until May 30th and was told to call [redacted] and they'd finish making the key My concerns now is getting the title promptly and was the title sent certified mail? I refuse to pay any penalties to the tag agency for not registering the car within the 30 day limit.
My mailing address is :
[redacted], ** XXXXX
Email: [redacted]@gmail.com
Cell: XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2015/05/21) */
It is my understanding that Mr. [redacted] has finally received his title paperwork. As a gesture of goodwill I certainly don't have any problems reimbursing Mr. [redacted] for any late fees or charges that might have been incurred. If Mr. [redacted] has any other questions I hope he will contact me directly as I will be more than happy to assist him.
Final Consumer Response /* (2000, 12, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/04/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerholding.com
Please apologize to Mr [redacted] that no one has contacted him about the repairs that need to be completed on his vehicle that was...
damaged in our shop. We would like Mr. [redacted] to contact [redacted] or [redacted] to make arrangements to get these repairs completed. OUr number is XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke with the new service manger. Got everything fix
Great service, just like when I first start going to the dealership
Initial Business Response /* (1000, 8, 2015/06/03) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerdodge.com
We have repaired the vehicle with the assistance of Chrysler technical assistance. The vehicle was road tested over 120 miles to...
verify repair. The customers request for vehicle replacement has been forwarded to Chrysler and is under review. A Chrysler representative will be contacting the customer shortly to facilitate vehicle replacement.
Initial Consumer Rebuttal /* (2000, 10, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been contacted by Chrysler and they will be replacing my car.
Initial Business Response /* (1000, 5, 2015/02/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
On behalf of Fowler Honda I sincerely apologize for any misunderstanding. The contracts state that both Ms.[redacted] and her daughter...
are joint owners of the vehicle and the strength of Ms. [redacted] credit allowed her to purchase the vehicle. In addition, after review of the purchase and transaction im confident the paperwork was handled accordingly. Many parents help their children purchase vehicles to assist them, however as a primary or co-signer, its an equal partnership until the loan is satisfied with the lending institution. I would love to visit with Ms. [redacted] and discuss in more detail if she wishes, in hopes that we can come to a resolution that satisfy both parties.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company lied to me. This isn't a situation where my daughter is buying her first car. This is her 3rd car to purchase. I repeated several times to this company that I'm only co-signing. If I was in fact the buyer they should have given the paper work to me not my daughter. The fact is most parents do help their children buy their first car when their child is a teenager and lives at home with them. My child is in her 20's and lives 3 hours away from me. This company knows they committed fraud getting me to sign my name on this contract. I'm sure they have video and I'd suggest they go back and look at their video I said more than five times I was not the buyer of the car I would only cosign with her if she couldn't buy the car on her own. When I questioned the paperwork I was told that's how it has to look for the loan company. So I guess they didn't only commit fraud by getting me to sign something they falsified to a loan company but they clearly commit fraud with the loan company by lying about who was purchasing the car. I'm not letting this issue go. They committed fraud and lied to me to get me to sign a contract. If I have to take them to court over this issue I will.
Final Business Response /* (4000, 11, 2015/03/19) */
I have tried to call Ms. [redacted] to speak with her personally about this issue with no luck as of yet. I will leave my contact info in hopes that she will reach out to me. Dallas McClary XXX-XXX-XXXX
Final Consumer Response /* (4200, 13, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This person has never tried contacting me. I have my phone on me 24/7 and there is no calls from this person or messages. I've pulled all my cellphone records and there is no received phone numbers from the person. If they're calling someone it isn't my number. However, I have tried calling the dealership three times and have been told this person is unavailable.
Initial Business Response /* (1000, 8, 2015/08/18) */
Mr [redacted] was required to come in and recontract because of a rate discrepancy. But he also financed $1969 less on the new contract and the trade allowance was originally $7500 and on the new contract is also $7500. After contracting it...
was discovered that there was an odometer discrepancy on Mr Wests trade, but it was done in error by Metro Ford and they fixed the problem, which resulted in allowing Fowler Dodge to keep the trade at the $7500 original figure.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they are shaded . [redacted] the sales manager said he will not fix the problems on new truck.
Final Business Response /* (4000, 12, 2015/08/28) */
Fowler Dodge has nothing more to add to this complaint. Mr Wests original complaint is about trade value which has never changed since the original contract.
Initial Business Response /* (1000, 5, 2015/04/21) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowler-toyota.com
Vehicle towed in-RO opened 4/7/15 in evening.Ms. [redacted] contacted us on 4/8 approx 11:00am.Gave estimate of 4300.00....
we told her we would wait on her insurance co,yet she alluded to the vehicle being too new to sit waiting for insurance involvement and advised us to proceed to order parts and proceed with the repair. documented on invoice date and time of authorization- 4/8/15 @ 11:50AM. parts were ordered, when they came in were installed, work completed Friday 4/10/15.AS OF THIS DATE WE STILL HAD HAD NO CONTACT WITH ANY INSURANCE COMPANY, NOR HAD CUSTOMER PROVIDED ANY CONTACT INFORMATION NOR CLAIM NUMBER. Customer arrived to pick up vehicle and was advised we had to collect full amount.customer left vehicle.On 4/13 an adjuster showed up,inspected vehicle, visited with Advisor. Had issues with pricing and that we had proceeded with repairs. We told adjuster we have had no contact information for any insurance company, by owner, nor had anyone contacted us regarding a claim.Adjuster took copy of invoice, inspected vehicle, and the only conversation with the advisor was that they(the insurance company USAA) would not have replaced the wheels but would have repaired them.Adjuster left, not returning to provide us with any claim paperwork nor estimate nor approved amount that they would pay.
We did not hear back from anyone with USAA with any discussion about what the adjuster derived as an estimate. We never heard back from the adjuster that came out.From the 13th to the 16th we had contact with different people at USAA, none of which provided us the amount they were estimating / agreeing to pay. we were willing to adjust our repair order but we were unable to get anyone to tell us where we needed to be. over the course of the week of 4/13, we made multiple contacts and adjust multiple times the amount of our repair order. It was not until Ms. [redacted] came in on 4/17 and was going to pay the total amount that we found out USAA had deposited the amount they were going to pay in Ms. [redacted] bank account. ONCE AGAIN, NO ONE FROM USAA CONTACTED US WITH THE AMOUNT THEY HAD DECIDED UPON. When Ms. [redacted] was here, we called USAA and put her on the phone. WE ADJUSTED OUR INVOICE TO MATCH THE AMOUNT THAT USAA WAS GOING TO AUTHORIZE FOR THE REPAIRS LESS THE CUSTOMER'S 500.00 DEDUCTIBLE.THE AMOUNT WAS $3153.86, WHICH SHE PAID WITH HER VISA DEBIT CARD, PAYING FOR THE REPAIRS WITH THE MONEY USAA HAD DEPOSITED IN HER ACCOUNT. The complaint made by Ms. [redacted] was made on 4/16 and the matter was resolved on 4/17. The situation would have been resolved much sooner had USAA done their job and contacted us with information we routinely obtain from all the other insurance companies we deal with when taking care of our customers.
Initial Business Response /* (1000, 5, 2015/05/12) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerhonda.com
I am truly sorry for the delay in getting Mr. [redacted] title to him in a timely fashion. Unfortunately it was an out of state...
title and we were at the mercy of an out of state agency to get us the necessary documents quickly. I have checked with my accounting dept. and I am told the title was mailed to Mr. [redacted] on May 8th to his home in [redacted]. I was also informed that he came by the dealership this past weekend and an extra key was provided. Again, I apologize for any delays or inconvenience to Mr [redacted]. If there is anything else I can do to help out in any way please contact me directly.
[redacted]
General Manager
Fowler Honda
XXX-XXX-XXXX
[redacted]@fowlerhonda.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of X-XX-XXXX I still haven't recived the title in the mail nor bill or payment book from Oklahoma workers credit union. OWCU called on the 6th of May to inform me I was late on the payment and I hadn't even recived the bill yet. I was told by [redacted] the driver 2 key will be ordered, I was not provided the key, [redacted] told me the key they had in location was a driver one key, I won't be able to return to the dealership until May 30th and was told to call [redacted] and they'd finish making the key My concerns now is getting the title promptly and was the title sent certified mail? I refuse to pay any penalties to the tag agency for not registering the car within the 30 day limit.
My mailing address is :
[redacted], ** XXXXX
Email: [redacted]@gmail.com
Cell: XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2015/05/21) */
It is my understanding that Mr. [redacted] has finally received his title paperwork. As a gesture of goodwill I certainly don't have any problems reimbursing Mr. [redacted] for any late fees or charges that might have been incurred. If Mr. [redacted] has any other questions I hope he will contact me directly as I will be more than happy to assist him.
Final Consumer Response /* (2000, 12, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/04/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlerholding.com
Please apologize to Mr [redacted] that no one has contacted him about the repairs that need to be completed on his vehicle that was...
damaged in our shop. We would like Mr. [redacted] to contact [redacted] or [redacted] to make arrangements to get these repairs completed. OUr number is XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke with the new service manger. Got everything fix
Great service, just like when I first start going to the dealership