Fox Concrete

February 5, 2018VIA: Revdex.com WEBSITE Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA RE: JEEP GRAND CHEROKEE VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Revdex.com COMPLAINT NO.: [redacted] Dear Ms [redacted] : I am in receipt of your letter dated February 1, 2018, enclosing the customer’s consumer complaint regarding the above-referenced vehicle I would like to respond as follows: CARS has issued a check to the customer for a full refund of the amount he paid for his Service Contract and considers this matter now resolved When a claim is presented to our company, we fully investigate the circumstances surrounding the claim We honor every contract that we sell and we stand behind our product 100% If you have any further question, please contact my officeSincerely,Jason [redacted] M [redacted] General Counsel JPM/jmmAttachment

October 2, 2015VIA: SUBMITTED TO Revdex.com WEBSITE RE: COMPLAINT ID # [redacted] CHEVROLET IMPALA VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms***: I am in receipt of your letter dated September 28, 2015, enclosing the above-referenced complaintOur records reflect that the person filing this Complaint is not the owner of the service contractIf you have any questions, please do not hesitate to contact meSincerely, Jason *M [redacted] General Counsel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

April 24, [redacted] ***RE: VALUE LIMITED SERVICE CONTRACT REFUNDPONTIAC SOLSTICEVIN (Last 8): [redacted] OUR FILE NO[redacted] Dear Ms [redacted] :Enclosed please find our check no [redacted] , in the amount of $249.00, representing full and final settlement of the above-referenced matter.Sincerely,Jason *M [redacted] General Counsel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowCars protection has not returned my refund check nor has [redacted] auto group return my refund checkI have contacted [redacted] auto group questioning about my refund check and they have not returned any of my calls nor answered my concerns.Regards, [redacted]

Attached please find CARS' response.RE: COMPLAINT ID # [redacted] AUDIA6VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms***I am in receipt of your letter dated February 18, enclosing the additional concerns of the customer regarding the above-referenced consumer complaint and respond as follows:In her additional concerns the customer states her main reason for her Revdex.com consumer complaint is that CARS is making her responsible for payment of the tear-down and diagnostic charges related to the January 18, transmission claim made on behalf of her vehicleBy the customer's signature on her Service Contract, she acknowledged that she has read, understood, and agreed to the Terms and Conditions of her Service ContractIt states under Terms and Conditions at Paragraph (c) "SERVICE CONTRACT CLAIM PROCEDURES: A proper diagnosis shall include tear-down to the point ofcomponent failure, performed by the repair facility, to determine the cause of failure and the extent of damageYou are responsible for all charges relating to the tear-down and diagnosis of the vehicle.”CARS includes teardown to the point of component failure in our diagnostics in order for CARS to determine if the failed component was coveredThis increases the probability that the vehicle will be repaired properly the first timeWe were not requiring unnecessary teardown and diagnosis; we were only trying to determine the cause of failureCARS is not in any violation of any Consumer Protection Law in Pennsylvania that prohibits the customer from being responsible for tear-down and diagnostic chargesThe invoice submitted by the repair facility shows a tear-down charge of $570.00, which is the customer's responsibility.In the customer's additional concerns she questions why CARS did not go over the options for the repair of her vehicle as we did when her vehicle was at the first repair facilityThe customer’s Service Contract states at Paragraph 3(a]: "SERVICE CONTRACT CLAIM PROCEDURE: Your vehicle must be at a repair facility, within the continental United States, open to the public during business hours and capable to: perform tear-down to the point of component failure, determine the cause and extent of damage, and rebuild the component if CARS deems necessaryThe vehicle must remain at the repair facility until repairs are completeCARS reserves the right to have the repairs performed at a location other than the one you have selected."On January 11, at 2:p.m., CARS telephoned the customer to advise that the first repair facility did not perform internal transmission workWe advised that she would have to move hervehicle to a repair facility that is capable of performing internal transmission workCARS gave examples of repair facilities that perform transmission repairsCARS would not have been able to move forward with the January 11, transmission claim if the customer had not moved her vehicle.Additionally, as a courtesy to the customer, CARS further advised that the repair facility's labor rate was $per hour and her Service Contract paid up to $per hour and that she might look for a repair facility that had a lower labor ratePursuant to the customer's Service Contract the customer has the freedom to decide what repair facility she chooses to take her vehicle to for repair as long as the repair facility is qualified to do the repair work.On January 26, 2016, at 9:a.m., after reviewing the repair facility’s estimate (see attached quotation sheet) for a rebuilt transmission, CARS went over the amount we could authorize for the transmission claim with the repair facility as follows: We could supply a transmission for $1,We could also authorize $towards fluid for the repairMitchell OnDemand labor guide stated that the repair should take hours to complete and the customer's Service Contract pays up to $per hourTherefore, total labor covered was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $1,503.00, and we could supply the parts as stated above and pay $towards labor and $towards fluids for the repair or pay $1,towards the repair of the customer's choiceWe then asked the repair facility to get back us with the customer's decision.On January 26, at 10:a.m., the repair facility advised CARS that the customer chose to take the cash allowance to use towards the repair of her choiceCARS provided the repair facility with an authorization number to begin repairs to the customer’s vehicle.Here, CARS provides the information on the available allowance and/or available supplied parts to the repair facility because the repair facility is our main contact and source of information in making sure the customer's vehicle is properly repairedThis also gives the repair facility the option to discuss other options that that the repair facility may be able to offer the customer using our cash allowanceWe provided the repair facility with the above information and requested that the repair facility review the information with the customerThe repair facility advised CARS that the customer chose to use the cash allowanceNowhere in our contract does it state that we must go over the options directly with the customerWe would also like to point out here that the customer did not contact CARS to discuss the cost of her repair until February 2, after the repair was completedAny issues regarding the lack of information from the repair facility regarding the options CARS offered to assist with the repair of the customer’s vehicle are between the customer and the repair facility.The customer is also questioning if the transmission in her vehicle is a rebuilt transmission or a used transmissionAs stated above the repair facility verbal quote to CARS reflects that they would be rebuilding the transmission in her vehicle; however, the invoice provided to CARS states that the repair facility replaced the engine in her vehicle with a used transmission (see attached invoice).CARS’ service contracts are to be utilized to assist with the repair of customers’ vehicles and do not provide "all inclusive” coverageTherefore, pursuant to the customer's Service Contract, CARS is not required to pay the full cost of the repairsThe Service Contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what is specifically covered and the customer’s financial responsibility for the tear-down, diagnosis charges, filters, taxes, the difference in labor rates and deductible.As evidenced in the above paragraphs, CARS has fulfilled all of its obligations under the customer's Service Contract and is unable to provide any further assistance with the January 18, transmission claim made on behalf of the customer's vehicle.If you have any further questions regarding this matter, please do not hesitate to contact me.Sincerely,Jason [redacted] General Counsel

The response from Cars Protection Plus is so similar to the other responses that their legal team puts out, it looks as if it's a form letter from the governmentThe bottom line is this company has failed to cover the appropriate repairs in that they use a timeline as an example or an excuse to not pay for a covered repair which is absolutely ridiculousIt takes time for the mechanic to get the part back from the diagnostic team and then report back to the warranty company as to what the main problem was or the root cause of the problemJust because there was a delay does not negate the obligation of the warranty company to cover the breakdownCars protection is trying to use a delay in hearing from the mechanic as provocation not cover the breakdownThat does not negate their obligation I still am expecting a settlement in the area of $for the covered repairs which are in writing and should be adhered to it regardless of all the legal mumbo-jumbo that they try to throw into this processIt is my intention to pursue legal remedies in this situation by reaching out to the hundred and forty-seven additional complaints in hopes that we can start a class action lawsuit against this company because they need to be stopped

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is legal and that is all Regards, [redacted]

April 9, VIA:? Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA? ? RE: ? ? ? ? HONDA ODYSSEY ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? [redacted] ? Dear Ms [redacted] : ? CARS is in receipt of your letter dated April 5, 2018, enclosing the customer’s consumer complaint regarding the above-referenced vehicle.? CARS would like to respond as follows:? ? According to CARS’ records, the customer purchased the above-referenced vehicle on February 27, On that same date, the customer also applied for a CARS Power Train Service Contract (Months/4,Miles) and the same was received with payment and approved on March 2, 2018.? (See attached “Service Contract”)? On March 6, at 3:p.m., a repair facility advised CARS that the customer’s vehicle was experiencing transmission issuesCARS then went over CARS claim procedures the repair facility? On March 6, at 3:p.m., the repair facility advised CARS that the transmission in the customer’s vehicle was shuttering, sticking in gear and the fluids were full and dark.? CARS advised the repair facility that CARS needed to speak to the customer before CARS could move forward with the transmission claim ? On March 7, at 9:a.m., the customer advised CARS that she purchased her vehicle on February 27, 2018.? The customer advised that her vehicle had no issues during a test drive; however, she did notice that it may need shocks.? The customer then advised that her husband drove her vehicle the day after purchase on the highway and her vehicle experienced stuttering when traveling at 35-miles per hour.? The customer further advised that that when her vehicle was traveling at 35-miles per hour it would stick in gear and there was clunking noise.? CARS advised the customer that CARS would review the transmission claim and get back to her? On March 7, at 9:a.m., CARS’ management reviewed the March 6, transmission claim made on behalf of the customer’s vehicle.? CARS found that during the March 7, telephone call, the customer advised CARS that the issues with her vehicle began on February 28, 2018, which was prior to Service Contract acceptance on March 2, 2018; therefore, pursuant to the Service Contract, CARS was unable to assist with the repair of the customer’s vehicle? On March 7, at 9:a.m., CARS advised the repair facility that CARS could not assist with the March 6, transmission claim made on behalf of the customer’s vehicle because the transmission issues were present on February 28, which was prior to Service Contract acceptance on March 2, ? On March 7, at 10:a.m., CARS advised the customer that pursuant to the Terms and Conditions of her Service Contract, CARS was unable to assist with the March 6, transmission claim made on behalf of her vehicle because the customer advised CARS that the transmission issues were present on February 28, 2018, which was prior to Service Contract acceptance on March 2, 2018.? CARS then referred the customer to the selling dealer? By the customer’s signature on her Service Contract application, the customer acknowledged that she read, understood and agreed to its Terms and Conditions.? Directly above the customer’s signature, it states: “I have read, understand, and agree to the Covered Components and Terms and Conditions as stated on this entire Service Contract applicationThis Service Contract application does NOT go into effect until: (1) this completed application is received by CARS, (2) with proper payment, and (3) approved by CARS, which MAY BE DIFFERENT than My date of vehicle purchase.” Additionally, the Terms and Conditions at Paragraph 1(b) states: “COMPONENTS AND EXPENSES NOT COVERED:? Component failures occurring before the date CARS receives and approves this Service Contract application are not covered.” ? Here, as stated previously, on March 7, 2018, the customer advised CARS that her vehicle began to experience transmission issues on February 28, 2018, which was prior to Service Contract acceptance on March 2, ? Based on the information provided by the customer her vehicle began to experience issues prior to CARS acceptance of her Service Contract on March 2, 2018.? CARS was not aware of any mechanical issues with the customer’s vehicle when CARS approved the customer’s Service Contract applicationCARS does not accept service contract applications if CARS is made aware of mechanical failures prior to CARS receiving and approving the service contract application with payment.? If CARS had been made aware that the customer’s vehicle was experiencing mechanical issues prior to CARS’ acceptance of her Service Contract with payment on March 2, 2018, CARS would have rejected and sent back the customer’s Service Contract application with payment to the selling dealership.? ? When processing claims, CARS relies on the information that is received from the customer and the repair facility to determine if a repair is covered pursuant to the Terms and Conditions of the Service Contract.? As stated in the above paragraphs, the customer’s vehicle is not eligible for assistance with any failures that were present prior to CARS’ acceptance of this Service Contract on March 2, ? CARS has responded directly to customer on March 16, 2018, March 23, 2018, and April 4, ? CARS provided the customer with the March 7, telephone call advising CARS that her vehicle failed on February 28, 2018, with CARS’ March 23, correspondence to the customer.? The customer was advised that the telephone call was being recorded? ? Please see attached responses to the customer? For the reasons stated above, CARS is unable to assist with the repair of the customer’s vehicle.? However, the customer’s vehicle has Service Contract coverage through June 2, Should the customer’s vehicle incur future mechanical problems, CARS will process the claim to determine if the failed component is covered under her Service Contract.? If the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer’s Service Contract? When a claim is presented, CARS fully investigates the circumstances surrounding the claim.? CARS honors every contract sold and stands behind CARS’ products 100%.? If you have any further questions regarding this matter, please do not hesitate to contact my office? Sincerely, Jason **? M [redacted] General Counsel ? JPM/jmm Attachments ? ? ? ? ? ? ? ? Tell us why here

VIA: SUBMITTED TO Revdex.com WEBSITE [redacted] ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: Complaint No [redacted] TOYOTA AVALON VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms***I am in receipt of your letter dated November 17, 2016, enclosing the above- referenced consumer complaintI would like to respond in the following manner: On March 18, 2013, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles] and the same was accepted with payment by CARS on March 19, (see attached Service Contract].On January 12, at 1:p.m., the customer advised CARS that there was a misfire on cylinder #and #and a possible ignition coil issuesCARS then reviewed the customer's Service Contract coverage and our claims proceduresCARS also reviewed repair facility criteria with the customer.On July 14, at 4:p.m., the customer advised CARS that his vehicle was experiencing CV joint and lower control arm issuesCARS reviewed ball joint/control arm coverage, Service Contract coverage and our claims proceduresWe also reviewed the $deductible pursuant to his Service Contract.On July 14, at 4:p.m., the customer telephoned CARS to go over the diagnostic chargesCARS then reviewed diagnostic, tear-down and parts and labor assistance pursuant to the customer's Service Contract.On July 15, at 10:a.m., a repair facility advised CARS that the customer's vehicle was experiencing a right inner tie rod, right CV shaft and alignment issuesCARS then reviewed our claims procedures.On July 15, at 1:p.m., the repair facility advised CARS that the customer's vehicle was experiencing a noiseThe repair facility advised that the noise was the result of a failed CV joint and right front inner tie rodThe repair facility advised that there were no other issuesCARS again went over our claim procedures with the repair facility.On July 15, at 2:p.m., CARS went over the amount we could authorize for the claim with the repair facility as follows: We could supply the axle for $ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained to the repair facility that the total value of the authorized claim after the deductible was applied was $CARS further explained that the customer had two (2) choices for assistance with the approved claim: CARS could either supply the parts as stated above or the customer could take a cash allowance totaling $to be used towards the specifically-authorized repairIf the customer chose for CARS to ship our supplied part, CARS would be able to assist with the labor in the amount of $The repair facility advised that they would get back to us with the customer's decision.On July 15, at 2:p.m., CARS reviewed the options we could assist with the repair of his vehicleThe customer was unhappy with our claim allowanceCARS advised the customer to have the repair facility telephone us with his decision.On July 18, at 8:a.m., the repair facility advised CARS that the customer took his vehicle without having the repairs performed on his vehicle.By the customer's signature on his Value Plus Service Contract acknowledged that he read, understood and agreed to the Terms and Conditions of his Service ContractThe customer's Service Contract states under Terms and Conditions at Paragraph 3(f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the right to select and/or supply used,rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement part we used the cost of the part to be calculated towards the total amount of the claimThe part could either be shipped to the repair facility or included in the amount of the claim allowance as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleAny supplied parts we provide are to be tested by our suppliers and known to be in good working conditionNowhere in our contract does it state that we must provide the customer with a new part when replacing a failed component.It is stated in the service contract: "LABOR: The authorized time for a repair will be based on Mitchell OnDemand labor guideThe hourly labor rate will be the repair facility's rate up to $per hourShould your repair facility's rate exceed this amount, you are responsible for the differenceNOT COVERED: tear-down and diagnosis." Here, on July 15, 2016, the repair facility advised CARS that the labor rate for the repair of the customer's vehicle was $per hourPursuant to the customer's Service Contract, he is responsible for any labor costs that are exceeded by the repair facility.Under the customer's Service Contract, we were not required to cover the full cost of the repairThe customer's Service Contract is limited in its duration, terms, conditions, and covered components; therefore, it was not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what components are specifically covered and his financial responsibility for the tear-down, diagnosis charges,? filters, difference in labor rate, labor time, shop supplies, programming, non-covered components, maintenance items and taxes.For all the reasons stated above, CARS is unable to provide any further assistance with the repair of the customer's vehicle.In his consumer complaint the customer states that he would like a refund of his Service ContractThe customer's service contract states:ADDITIONAL STATE DISCLOSURES: TEXAS: The Service Contract holder may cancel the contract at any timeIf a service contract holder cancels a service contract before the 31st day after the date of purchase, C.A.RS.:(a) Shall refund to the service contract holder the full purchase price of the contract, decreased by the amount of any claims paid under the contract;(b) may not impose a cancellation fee.If a service contract holder cancels a service contract before on or after the 31st day after the date of purchase, C.A.RS.:(a) Shall refund to the service contract holder the prorated purchase price of the contract, reflecting the remaining term of the contract based on mileage, time, or another reasonably measure of the remaining term that must be disclosed in the contract, decreased by the amount of any claims paid under the contract; and(b) may not impose a reasonable cancellation fee not to exceed $50.(c) A provider who does not pay the refund or credit the service contract holder's account before the 46th day after the notice of cancellation is received by the provider is liable to the service contract holder for each month an amount remains outstanding equal to percent of the amount outstandingThe penalty is in addition to the full or prorated purchase price of the contract that is owed to the service contract holder under this section or the terms of the contract.The customer is entitled to a prorated refund under Texas statuteCARS has calculated the amount due the customer as followsRetail cost of the Service Contract: Term of service contract - months $ 1,500.00Less forty-four [44] months proration@$per mo - $ 1,375.00Less service fee - $ 50.00Total refund owed by CARS Please note that CARS service contracts are sold wholesale to selling dealersThe selling dealer had a right to mark up the cost of the Service Contract for a profitTherefore, what the customer paid for her Service Contract (i.e$1,500.00) is not what CARS received for the cost of the customer's Service Contract; however, CARS is willing to pay the prorated refund based on the retail price of the Service Contract.It is the customer's decision whether he wants a refund or to keep his Service Contract coverage through his expiration date of March 19, CARS asks that the customer contacts CARS either directly or through the Revdex.com by December 9, 2016, with his decisionThe customer's Service Contract will remain in effect through December 9, 2016, or until we hear from him, whichever occurs first.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further question, please contact my office.Sincerely,? JPM/jmmAttachment?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below ? Regards, [redacted] ? ? I understand what you are saying and I am not saying that one or the other is right or wrongi was not there for any of your conversations with the auto repair place my issue is I still have to come up with all the money you guys DO NOT pay which I have to save that up which is not that simply when you make $a hour and it could be up to $dollars I could have to pay for myself, thats why I ask for a check for $dollars before my warranty expires because no matter what I still have to come up with the amount you guys WILL NOT PAY FOR and thats going to take some time to save up that money and I not want loose what my warranty pays for that why I ask for a check now before it expires? Thank You ? [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, Richard Atkins Most of what CARS said is absolutely true except for the part of offering $to me to pay I was told that CARS would pay Mercedes the $to the dealership not me leaving me with a balance of over $to pay out of pocket Even though they state that their parts are to OE specs, once their parts are put on my vehicle, its voids everything on the vehicle and prevents holding Mercedes for any other failures in the event of a recall or other issues When I got the CARS contract from the dealership, I was provided with a yellow carbon copy with only the first page From the time of purchase, I have never had anything showing the terms and conditions on the contact, and CARS also have a recorded record of me calling on two separate occasions requesting information explaining what those terms were and what I am covered for They only thing I ever received directly from them was a hard cardstock sheet enclosed with a car that says I have a warranty with them, nothing of the terms or what I was covered for Again, my issues was not disagreeing with what the terms of their contract was, it was getting my vehicle fixed with the same parts that malfunctioned which were original OEM Its easy to there and accept aftermarket part and yes it might be warrantied by CARS, but I am looking at the overall effect which is how it voids everything else on my vehicle

May 18, 2016VIA: Submitted to Revdex.com website [redacted] ***RE: COMPLAINT ID # [redacted] CHEVY SILVERADO VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms***:am in receipt of your letter dated May 17, 2016, enclosing the above-referenced consumer complaint and respond as follows: According to our records, the customer purchased the above-referenced vehicle on February 5, On that same date the customer also applied for a CARS Power Train Service Contract (Months/4,Miles) and the same was received with payment and approved by CARS on February 5, The customer’s Service Contract expired on May 8, 2016; however, CARS will pay for the transmission repair pursuant to the Terms and Conditions of the customer's Service Contract since a transmission claim was opened prior to the expiration date of his Service Contract.First Claim: On March 9, at 2:p.m., a repair facility advised CARS that the customer's vehicle was experiencing purge valve issuesCARS advised the repair facility that the purge valve was a non-covered component under the customer's Service Contract.Second Claim: On April 25, at 1:p.m., a repair facility advised CARS that the customer’s vehicle was experiencing transmission issuesCARS then reviewed our claim procedures with the repair facilityCARS further advised the repair facility to obtain the customer's authorization to perform a limited teardown on the customer's vehicle to determine the cause of failure and extent of damage to the customer's vehicleCARS advised that if the limited teardown does not provide the cause of failure then a full teardown would be necessaryCARS further advised that the customer is responsible for all diagnostic and tear-down costs for his vehicle.On April 27, at 10:a.m., the repair facility advised CARS that they had found ground metal and clutch material in the transmission panCARS then went over the amount we could authorize with the repair facility as follows: We could supply the transmission for $Demand labor guide stated that the repair should take hours to complete and the customer’s service contract pays up to $per hourTherefore, total labor covered was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $1,068.00, and we could supply the parts as stated above and pay $towards labor or pay $1,towards the repair of the customer’s choiceWe then asked the repair facility to get back us with the customer's decision.On April 27, at 10:a.m., the customer advised CARS that he was unhappy with the amount CARS was authorizing for the repair of his vehicleCARS reviewed the transmission claim with the customerCARS further advised that pursuant to his Service Contract, CARS could only assist with $per hour for labor and the repair facility chosen by the customer charged $per hour for laborThe customer advised that he would telephone the repair facility with his decision.On April 29, at 9:a.m., the repair facility advised that the customer would like CARS to ship the transmission to the repair facilityLater that same day, CARS provided an authorization number to the repair facility to begin the repair to the customer's vehicle.On May 10, at 3:p.m., the repair facility advised CARS that the supplied transmission had no reverseCARS advised that we would notify our supplier of the problem.On May 11, at 1:p.m., CARS advised the customer that we were checking on the status of the transmissionCARS also reviewed our rental benefits with the customer and advised that he did not qualify for rental benefits pursuant to the Terms and Conditions of his Service Contract.On May 16, at 9:p.m., our supplier advised CARS that the supplied transmission would arrive on May 17, 2016.On May 16, at 2:p.m., CARS advised the customer that the supplied transmission should arrive on May 17, CARS advised the customer that pursuant to his Service Contract, CARS did not assist with any time lost or inconvenience caused by the loss of his vehicle.The supplied transmission was delivered to the repair facility on May 16, at 2:p.m.By the customer's signature on his Power Train Service Contract, he acknowledged that he read, understood and agreed to the Terms and Conditions contained thereinThe customer’s service contract states under terms and conditions at Paragraph 3(f): “SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select and/or? supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement part we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer’s decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleAny supplied parts we provide are tested and known to be in good working conditionNowhere in our contract does it state that we must provide the customer with a new part when replacing a failed componentHere, the customer chose to have CARS supply the transmission to the repair facility for the repair of his vehicle.The customer's Service Contract states at Paragraph 2(m): “PROVISIONS OF THE SERVICE CONTRACT: C.A.R.Swill not be responsible for any time lost, any inconvenience caused by the loss of use of Your vehicle, the quality of the repair by the repair facility or for any other incidental or consequential damages You may have.” CARS has no control over our suppliers shipping dates or errors in shipping; however we do have an obligation to the customer to ensure that we make every effort to ensure that the customer’s vehicle is repaired as quickly as possibleAs stated above are supplied parts are to be tested by our suppliers; however, the supplied transmission was not working properly when installed into customer’s vehicleHere, in a goodwill gesture, CARS is waiving the $deductible for the transmission claim.It is stated at Paragraph 2(C): 'PROVISIONS OF THE SERVICE CONTRACT: The Service Contract does NOT go into effect until: fl) this application is_received by CARS Protection Plus, Inc("CARS”), (2) with proper payment, and fapproved bv CARS, which may be different than my date of vehicle purchaseThis Service Contract will last for the time period or mileage indicated whichever occurs first, so long as You own the vehicleThe customer’s service contract expired on May 8, 2016; therefore, since the claim was opened prior to the expiration of the customer's Service Contract, CARS will assist with the transmission claim pursuant to the Terms and Conditions of the customer's Service ContractHowever, the supplied transmission will not have coverage beyond once the transmission claim is closed.The rental benefits of the customer’s service contract states: "The Service Contract Holder will be reimbursed $for each eight hours of ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $per claim, if proof of rental is provided with an authorized claimDown time, regardless of reason, is not included.” Here, as stated above the time to repair the covered components (transmission) was hours based on ProDemand Labor Guide; which would not have entitled the customer any reimbursement towards rental expensesHowever, in a goodwill gesture, CARS will issue the customer a check for $which represents additional eight (8) days that it took for a second supplied transmission to arrive at the repair facility.The customer Service Contract states: "Covered Components: "Coverage limited to above components.” And under Term and Conditions at Paragraph 1(a): "Components and Expenses Not Covered: Components not listed regardless offailure." Here, the customer refers to a claim opened in April; however, the only claim opened prior to the April 25, claim was on March 9, for purge valve issuesThe purge valve is not listed for coverage under the customer's Service Contract.The customer's Service Contract is to be utilized to assist with the repair of her vehicle and does not provide "all inclusive" coverageTherefore, pursuant to the customer's Service Contract, CARS is not required to pay the full cost of the repairsThe Service Contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the Service Contract inform the customer what is specifically covered and her financial responsibility for the tear down, diagnosis charges, non-covered components, filters, taxes, the difference in labor rates and deductibleCARS apologizes for any inconvenience that the delay in the arrival of second supplied transmission has caused the customerAlthough CARS had no control over the shipping time of the supplied parts or the failure of the first supplied transmission, in a goodwill gesture, CARS is paying the customer for eight (8) days of rental benefits and waiving the $deductible.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell, and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office

[redacted] ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID # [redacted] JEEP GR CHEROKEE VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms***I am in receipt of your letter dated August 1, enclosing the above-referenced consumer complaintI would like to respond in the following manner: On September 15, 2015, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Limited Service Contract (Months/30,Miles) and the same was accepted with payment by CARS on September 21, 2015.First Claim: On March 11, at 2:p.m., a repair facility advised CARS that the customer’s vehicle was experiencing engine issuesCARS then went over our claim procedures with the repair facility.On March 11, at 3:p.m., the repair facility advised CARS that they do not perform internal engine repairsCARS then advised that pursuant to the Terms and Conditions of the Service Contract, the customer must move her vehicleThe claim was then closed.Second Claim: On March 29, at 1:p.m., a repair facility advised CARS that the customer's vehicle was experiencing engine issuesCARS then reviewed our claim procedures.On March 29, at 1:p.m., the repair facility advised CARS that the customer's vehicle had codes for the catalytic converter and had used ten (10) quarts of oil in 3,milesCARS then reviewed our claim procedures.CARS then advised the repair facility to obtain the customer's authorization to tear- down his vehicle to the point of failure to verify the cause of failure and extent of damage to his vehicleCARS further advised that the customer was responsible for all tear- down/diagnostic charges pursuant to the Terms and Conditions of his Service Contract.On April 1, at 10:a.m., the repair facility advised CARS that they cleaned the PVC system and advised the customer to drive her vehicle to see if the issues were still presentCARS advised the repair facility to open a new claim if the customer returned her vehicleThe claim was then closed.Third Claim: On July 29, at 4:p.m., the repair facility advised CARS thecustomer's vehicle was experiencing engine issuesCARS reviewed our claim procedures with the repair facility.On July 29, at 4:p.m., the repair facility advised CARS that the engine is using three (3) quarts of oil in 6,milesThe repair facility further advised that the engine was smoking and the catalytic converter code was displayedCARS then reviewed our claim procedures.CARS then advised the repair facility to obtain the customer's authorization to tear- down his vehicle to the point of failure to verify the cause of failure and extent of damage to his vehicleCARS further advised that the customer was responsible for all tear- down/diagnostic charges pursuant to the Terms and Conditions of his Service Contract.At this time CARS is waiting for the repair facility to let us know the cause of failure and the extent of damage so that we may move forward with the engine claim made on behalf of the customer's vehicle.By the customer's signature on the Service Contract, she acknowledged that she read, understood and agreed to the Terms and Conditions contained thereinThe Service Contract states under Terms and Conditions 3(c): "SERVICE CONTRACT CLAIMPROCEDURES: A proper diagnosis shall include tear-down to the point of component failure, performed by the repair facility, to determine the cause of failure and the extent of damageYou are responsible for all charges relating to the tear-down and diagnosis of the vehicle.” We include teardown to the point of component failure in our diagnostics in order for CARS to determine if the failed component is coveredThis increases the probability that the vehicle will be repaired properly the first timeWe are not requiring unnecessary tear-down and diagnosis; we are only trying to determine the cause of failure and extent of damage to the customer's vehicle.The Service Contract states under Terms and 1(c): "COMPONENTS AND EXPENSES NOT COVERED: Any repair done without prior authorization from CARS." The Service Contract further states at 3(e) and at 3(g): "SERVICE CONTRACT CLAIM PROCEDURE: The repair facility MUST provide CARS with an estimate and obtain an authorization number BEFORE any repairs are begun.” and "If it is determined a covered component has failed and an estimate for the repairs is approved by CARS, an authorization number will be issued for the repair..." By requiring the claim procedures to be properly followed, CARS is able to calculate the money allowance if it is determined that the repair is covered under the Service Contract and it increases the? probability that the vehicle would be fixed right the first timeHere, however, CARS was not given the opportunity to determine if the repairs would be covered and give authorization for the repair, prior to the repairs being performedThe repair facility chosen by the customer to repair her vehicle never provided CARS with its findings or an estimate prior to the repair of the customer's vehicleHere, in the customer's Revdex.com complaint, she is requesting a refund for repairs; however, CARS’ claim procedures were not followed; therefore, CARS is unable to refund the customer for any repairs performed by the repair facility.Under the customer's Service Contract, we are not required to cover the full cost of the repairThe Service Contract is limited in its duration, terms, conditions, and covered components; therefore, it is not comprehensive (bumper to bumper) coverageVarious provisions of the Service Contract inform Mr [redacted] what components are specifically covered and his financial responsibility for the tear down, diagnosis charges, filters, and taxes.CARS relies on the information that is received from the customer and the repair facility to determine if a repair is covered pursuant to the Terms and Conditions of the Service ContractHere, it is necessary for the repair facility to provide CARS with a proper diagnosis and extent of damage as stated in the above paragraphsCARS cannot move forward with the engine claim made on behalf of the customer’s vehicle until the repair facility provides us with the cause of failure to the engine and extent of damages to the customer’s vehicleAs it currently stands, the engine claim made on behalf of the customer's vehicle is neither approved nor denied by CARS.The customer has Service Contract coverage through September 21, If a claim is opened CARS will process the claim to determine if the failed component is covered under the customer’s Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer's Value Limited Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further question, please contact my office.Jason P [redacted] General CounselJPM/jmmAttachment

July 25, VIA:? ? ? SUBMITTED TO Revdex.com WEBSITE [redacted] Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE:? ? ? ? ? ? COMPLAINT ID # [redacted] NISSAN MAXIMA VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms [redacted] am in receipt of your letter dated July 25, enclosing the above-referenced consumer complaintI would like to respond in the following manner: On July 15, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Limited Service Contract (Months/15,Miles) and the same was accepted with payment by CARS on July 19, (the attached "Service Contract”)On July 20, at 4:p.m., CARS received a telephone call from a repair facility advising that the customer's vehicle was experiencing alternator issuesWe then went over our claim procedures with the repair facilityOn July 20, at 4:p.m., CARS went over the amount we could authorize for the claim with the repair facility as follows: We could supply the alternator for $ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays up to $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $164.49, and we could supply the alternator as stated above and pay $towards labor or pay $towards the repair of the customer's choiceThe repair facility stated that they would advise CARS of the customer’s decisionOn July 20, at 4:p.m., the repair facility advised CARS that the customer had found an alternator for $CARS advised that after the customer properly submitted an invoice for the customer supplied alternator and labor, CARS would issue a check to the customer for $On July 20, at 4:p.m., the repair facility advised that the customer would like CARS to ship the alternator to the repair facilityCARS then advised that the part would have to be ordered on July 21, since the deadline to place an order on July 20, had pastOn July 21, at 8:a.m., CARS gave an authorization number to the repair facility to begin the repairs to the customer's vehicleOn July 21, at 4:p.m., CARS advised the customer that the part was ordered in the morning and it would take two business days for the supplied alternator to arrive at the repair facility? The supplied alternator arrived at the repair facility on July 25, at 10:a.mPlease see the attached FedEx tracking sheet By the customer's signature on his Value Limited Service Contract he acknowledged that he read, understood and agreed to the Terms and Conditions of his Service ContractIt is stated in the Service Contract at Paragraph (f): “SERVICE CONTRACT CLAIM PROCEDURE: CARS has the right to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement parts we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleIt was the customer's decision to have CARS ship the alternator to the repair facilityThe rental benefits of the customer's service contract states: "The Service Contract Holder will be reimbursed $for each eight hours of ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $per claim, if proof of rental is provided with an authorized claimDown time, regardless of reason, is not included." Also the service contract states at Paragraph 2(m): "PROVISIONS OF THE SERVICE CONTRACT: C.A.R.Swill not be responsible for any time lost, any inconvenience caused by the loss of use of Your vehicle, the quality of the repair by the repair facility or for any other incidental or consequential damages You may have." Here, as stated above the time to repair the covered component (alternator) was hours based on ProDemand Labor Guide; which would not entitle the customer to any rental reimbursement since the repair to his vehicle should take less than hoursAs CARS stated to the repair facility the alternator took two business days for delivery of the alternatorThe customer's Service Contract states: "TOWING We will reimburse up to a maximum of $50.00, if proof of towing is provided with an authorize claim." Here, the customer is entitled to a reimbursement of $for the towing of his vehicle to a repair facility since his claim has been authorized by CARSThe customer must submit his towing receipt to CARS from the towing company and submit to CARS with his contact identification number for reimbursementThe customer has Service Contract coverage through July 19, or when the odometer registers 140,miles, whichever occurs firstIf a claim is opened CARS will process the claim to determine if the failed component is covered under the customer’s Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of his Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with the businesses stand point on this claimIn no way is this coverage or protection plan in any way a good systemIt will cost the consumer almost equal to what the warranty will pay if not moreFor example, as I was informed by CARS, "they only have to replace the (item found to be at fault) thus this will lead to further damagesIn a closed system such as a transmission replacing one at fault item will not efficintly resolve the problem, yet it will just prolong the actual issueResulting in failure of other stressed parts down the lineFor aproximately the same amount of money I was going to pay with assistance from CARS protection plus, I managed to find a place that will not only rebuild my transmission, they will use parts that are heavy duty, surpassing the OEM quality, upgrading the componentsAgain, not only being unsatisfied as a customer if the Revdex.com takes a moment and reads the customer complaints against said party they may be in favor of this claimAgain, I do not accept the response from CARS protection plusIt is dismissive and a blatant disregard for customer satisfactionBetween towing and the work done thus far it has finanially caused a burdenBecause as far as there towing package goes, again it is at the cost of the contract holder out of pocket with reimburament of minimal fundsTo conclude, I would like a full refund of contract cost or for CARS protection plus to pay for the alternative upgraded transmission I have being built to be put in at there mediocre low rate Regards, [redacted]

COMPLAINT ID # [redacted] FORD FVIN (Last 8): [redacted] OUR FILE NO.: C [redacted] Dear Ms [redacted] am in receipt of your letter dated November 9, 2015, enclosing the above- referenced consumer complaint and respond as follows: On October 8, 2015, the customer purchased the above-referenced vehicle On that same date, the customer also applied for a CARS Onyx Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on October 9, (the attached "Service Contract”)After a management review of the customer's consumer complaint, CARS determined that the customer was entitled to full refund of the amount CARS received for his Service ContractAttached please find a copy of our check no [redacted] which will be mailed to the customer's lienholderBy Mr [redacted] ' signature on his Service Contract he stated that he read understood and agreed to the Terms and Conditions contained thereinIt states under Terms and Conditions at Paragraph (a through d): CANCELLATION PROVISIONS: "You have the right to cancel Your Service Contract up to days from the effective date as stated on Your Cars I.Dcard by providing a written request to cancel for a full refund, paid to Your dealer or lienholder, of the amount received by CARS, less any claims paid, by providing a written request to cancel for a full refund of the amount received by C.A.R.S.” Please note that CARS service contracts are sold wholesale to selling dealersTherefore, what Mr [redacted] paid for his Service Contract (i.e$2,400.00) is not what CARS received for the cost of his Service ContractThe amount received by CARS is reflected in the copy of the attached check made out to the customer's lienholderCARS advised the selling dealer that the customer is eligible for a refund and the selling dealer is responsible for providing the remaining amount to the customer's lienholder (see attached letter)When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact meSincerely,Jason [redacted] General Counsel

February 1, VIA:? Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA? ? ? ? ? ? ? ? ? ? ? ? RE: ? ? ? ? CHRYSLER PT CRUISER ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? [redacted] ? Dear Ms [redacted] : ? I am in receipt of your letter dated January 24, 2018, enclosing the customer’s consumer complaint regarding the above-referenced vehicle.? I would like to respond as follows:? Our records indicate that on November 17, 2017, the customer purchased the above-referenced vehicle.? On that same day, the customer also applied for a Power Train Service Contract (Months/4,Miles).? CARS received with payment and approved the customer’s Power Train Service Contract on November 21, 2017.? Please see the attached Service Contract ? On December 11, 2017, the customer upgraded his Power Train Service Contract (Months/4,Miles) to a Value Limited Service Contract (Months/4,Miles)Please see the attached Service Contract? On December 27, at 3:p.m., a repair facility advised CARS that the customer’s vehicle experienced overheating and stopped runningThe repair facility advised CARS that the water pump may be the cause of failure to the customer’s vehicle.? CARS then reviewed our claims procedures with the repair facility? CARS further advised the repair facility to obtain the customer’s permission to tear-down his vehicle to the point of failure to verify the cause of failure and extent of damage to his vehicleCARS advised the repair facility to tear-down the customer’s vehicle to find the where the coolant was leakingCARS further advised that the customer was responsible for all tear-down/diagnostic charges pursuant to the Terms and Conditions of his Service Contract.? The repair facility advised CARS that they would telephone the customer regarding further diagnostic/tear-down and contact CARS with their findings? On January 10, at 4:p.m., the customer advised CARS that the water pump had failed and caused head gasket issues.? CARS advised the customer that on December 27, 2017, we advised the repair facility to obtain his permission to perform tear-down and to contact us with the repair facility’s findings.? We then advised the customer that he was responsible to for the tear-down to his vehicle.? CARS advised the customer that the Service Contract is limited in its coverage for components, taxes, tear-down, etcCARS further advised that our Service Contracts are not warranties.? ? On January 17, at 1:p.m., twenty-one days (21) after a mechanical claim was opened on behalf of the customer’s vehicle, the repair facility advised CARS that the head was warped against a straight edge and had returned from the machine shop.? The repair facility advised that the water pump failed causing low coolant which then caused an overheated condition.? The repair facility then gave a verbal estimate for the repair of the customer’s vehicle? On January 17, at 3:p.m., CARS went over the amount we could authorize for the claim as follows:? ? We could supply the head set for $84.79, bolts for $20.79, shim gasket for $and water pump for $21.83.? CARS could assist with decking costs incurred at the machine shop in the amount of $The repair facility’s advised CARS that their labor rate was $per hour and ProDemand labor guide stated the total repair should take hoursTherefore, total labor was $420.00.? The claim was also subject to a $deductible.? We explained to the repair facility that the total value of the authorized claim after the deductible was applied was $541.25.? CARS further explained that the customer had two (2) choices for assistance with the approved claim:? CARS could either supply the parts as stated above or the customer could take a cash allowance totaling $to be used towards the specifically-authorized repairIf the customer chose for CARS to ship our supplied parts, CARS would assist with the labor in the amount of $320.00.? ? On that same day, January 17, 2018, the repair facility advised CARS that the customer would like the cash allowance for the repair of the customer’s vehicle? On January 17, at 3:p.m., CARS provided an authorization number to the repair facility to begin the repairs to the customer’s vehicle? On January 24, 2018, pursuant to the Terms and Conditions of the customer’s Service Contract, CARS paid the repair facility $to assist with the repair of the customer’s vehicle via credit card.? The claim was then closed ? By the customer’s signature on his original Power Train Service Contract and also his subsequent upgrade to the Value Limited Service Contract, he acknowledged that he read, understood, and agreed to the Terms and Conditions of the Service ContractThe customer’s Service Contract states under the Terms and Conditions at Paragraph 3(f): “SERVICE CONTRACT CLAIM PROCEDURES:? CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs.”? When CARS selected the above-mentioned replacement parts we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer’s decision to either take the replacement parts offered by CARS or the allowance towards the repair of the vehicleAny supplied parts we provide are tested and known to be in good working condition.? Nowhere in our contract does it state that we must provide the customer with a new part when replacing a failed component ? ? ? ? ? ? ? ? ? ? ? ? CARS would like to add clarity regarding the use of aftermarket parts.? Aftermarket parts are replacement parts built or remanufactured to replace original equipment manufacturer (“OEM”) parts as they become worn or damaged.? According to Consumer Automotive Research, these parts are manufactured to fit and perform as well as, and in some cases, better than the original that came in your vehicleAftermarket companies analyze why specific OEM parts tend to fail and then improve on the original design or materials.? Car makers are very interested in keeping the price of their cars competitive and may opt for less expensive materials in some partsTherefore, some aftermarket parts may outperform the original.? ? CARS would also like to point out here that the parts we could have shipped for the repair of the customer’s vehicle were from an online automotive part supplier, who sells to the general public as well as repair facilities for the same price as CARS pays for our supplied parts.? CARS also used the same online automotive part supplier prices when we calculated the amounts of the cash allowance to assist with the repair of the customer’s vehicle ? It states at Paragraph (c) “SERVICE CONTRACT CLAIM PROCEDURES:? A proper diagnosis shall include tear-down to the point of component failure, performed by the repair facility, to determine the cause of failure and the extent of damageYOU ARE RESPONSIBLE FOR THESE CHARGESThe repair facility MUST provide CARS with an estimate for the covered repair to obtain and Authorization number BEFORE any repairs have begun.”? ? We include tear-down to the point of component failure in our diagnostics in order for CARS to determine if the failed component was covered.? This increases the probability that the vehicle will be repaired properly the first time.? We were not requiring unnecessary tear-down and diagnosis; we were only trying to determine the cause of failure? It is stated in the service contract: “LABOR:? The authorized time for a repair will be based on the ProDemand labor guideThe hourly labor rate will be the repair facility’s rate up to $per hourShould your repair facility’s rate exceed this amount, You are responsible for the difference.” When the mechanical claim was opened, the repair facility advised CARS that their labor rate was $per hourProDemand advised that the repair of customer’s vehicle would take hours; therefore, any labor time over hours is the responsibility of the customer? CARS would also like to point out here that on December 27, 2017, CARS advised the repair facility to obtain the customer’s permission to tear-down his vehicle to the point of component failure to find where the coolant was leaking.? During that telephone call, CARS advised the repair facility to telephone us with their findingsThe repair facility did not get back to CARS until January 17, 2018, with the cause of failure and extent of damage to the customer’s vehicle.? CARS was unable to move forward with the mechanical claim without the cause of failure and extent of damage ? Under the customer’s Service Contract, we were not required to cover the full cost of the repair.? The Service Contract is limited in its duration, terms, conditions, and covered components; therefore, it is not comprehensive (bumper to bumper) coverage.? Various provisions of the service contract inform the customer what components are specifically covered and his financial responsibility for the tear down, diagnosis charges, filters, and taxes.? ? The customer’s vehicle has Service Contract coverage through February 21, 2018.? If a claim is opened CARS will process the claim to determine if the failed component is covered under the customer’s Service Contract.? If the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer’s Service Contract.? ? When a claim is presented to our company, we fully investigate the circumstances surrounding the claim.? We honor every contract that we sell, and we stand behind our product 100%.? If you have any further questions regarding this matter, please do not hesitate to contact my office? Sincerely, Jason *M [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General Counsel ? [redacted]

There was a considerable mark up from the car lot that I bought the warranty throughI paid $and received a check from the car protection warranty for $I believe I should also receive the remaining balance from [redacted] , their mark up for the warrantyThe contract Car Protection has that states the price of $is a forged document with my name Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]