Fox Concrete

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is legal and that is all.? Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that after reviewing the two propositions Cars Plus has propose, I am willing to accept the second option of taking the cash option of $ 2,I am also asking if Cars Plus would contact [redacted] Automotive Repair in order for them to start working on my vehicle Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]

May 1, VIA: Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: FORD F- VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Revdex.com COMPLAINT NO.: [redacted] Dear Ms [redacted] : CARS is in receipt of your letter dated April 26, 2018, enclosing the customer’s consumer complaint regarding his Service Contract with CARS. CARS’ responds as follows: CARS’ records indicate that on April 26, 2017, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a Value Plus Service Contract (Months/Unlimited Miles). CARS received with payment and approved the customer’s Value Plus Service Contract on May 2, 2017. See attached Service Contract During the coverage term of the customer’s Service Contract, two (2) mechanical claims were opened on behalf of the customer’s vehicle. CARS has paid the total amount of $in parts and labor for repairs of the customer’s vehicle. See attached final invoices On March 27, at 3:p.m., the customer contacted CARS advising that he traded in his Ford Fand wanted to cancel his Service Contract coverage and obtain a pro-rated refund. During that telephone call, CARS advised the customer that pursuant to the Cancellation Provisions of his Service Contract he was only eligible for a prorated refund after twenty (20) days, if the vehicle was declared a total loss or repossessed by the lienholder and no claims were made. CARS advised the customer that he was not eligible for any refund By the customer’s signature on his Value Plus Service Contract he acknowledged that he read, understood and agreed to the Terms and Conditions of the Service ContractThe customer’s Service Contract states at Paragraph (a) and (c): “CANCELLATION PROVISIONS-ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED: You may cancel the Service Contract for a full refund within the first days from the Effective Date provided no claim has been madeAfter days from the Effective Date, there is no refund except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder, and as long as no claim was made. If eligible, CARS will cancel this Service Contract for a monthly prorated refund, less an administration fee of $50.00.” The customer states in his complaint that he is eligible for a prorated refund. However, the customer’s Service Contract has been in effect for more than twenty (20) days. In addition, two (2) mechanical claims were authorized and CARS paid the total amount of $in parts and labor for the repairs of the customer’s vehicle. Furthermore, the customer’s vehicle was not declared a total loss or repossessed by any lienholder In addition, CARS is regulated by all State Statutes regarding cancellations and refundsNew Hampshire State Statute does not require CARS to provide a refund to customers beyond CARS’ Cancellation Provisions. Therefore, for all the reasons stated above, CARS is unable to provide the customer with any pro-rated refund When a claim is presented, CARS fully investigate the circumstances surrounding the claim. CARS honors every contract sold and stand behind its products 100%. If you have any further questions regarding this matter, please do not hesitate to contact CARS Sincerely, Jason [redacted] M [redacted] General Counsel JPM/cll Attachments

Hi BBB,I have had this issue resolved. Cars protection plus mailed me my refund. I am all set and would like to thank you all for the assistance. [redacted]

From: [redacted] [redacted] Date: Thu, Jun 16, at 3:PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint # [redacted] .To: Revdex.com [redacted] This is Mrs [redacted] regarding to my Chrysler truckThey are charging me $to release my truck without my consent to look at the truck without calling me telling me what is going on and my insurance told this man named Chris to look at it and Chris did it now he wants me to pay $in order for me to release my truckI do not have $they should've called me, I want them to pay for my truck and to get it fixedChris said water got into my motor they want me to pay to break the motor in car protection, his name is JimFrom: [redacted] Date: Fri, Jun 17, at 11:AMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint # [redacted] To: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI feel the language in the agreement can be interpreted in many different ways to the company's favor each and every timeIt's also troubling that this company has been in many lawsuits with other customers and the court's have sided with the customers, not the company My biggest concern now is that if I have a warranty claim under the provisions of the contract, will this company hold prejudice against me in the future moving foward and deny my warranty claim?Furthermore, the amount of days to cancel a new warranty is somewhat misleading as wellFrom my years of experience working in the car business dealing with lenders, alot of times deal are not funded within this time frame so deals are put on hold while waiting to be funded. For your reference, details of the offer I reviewed appear below.I would still like a full refund so that I can purchase a warranty that will cover my vehicle through the term of my loanIf this is not possible, I am very hopeful that I never have any serious mechanical problems because I have the feeling my claim will not be covered in the future Regards, [redacted]

May 3, VIA: First Class Mail [redacted] RE: Revdex.com COMPLAINT ID # [redacted] APRIL 11, TRANSMISSION CLAIM CHEVY IMPALA VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms [redacted] Enclosed please find our check no [redacted] , in the amount of $225.00, representing full and final settlement of the above-referenced matter

VIA:? ? ? ELECTRONICALLY THROUGH Revdex.com WEBSITE [redacted] RE:? ? ? ? ? COMPLAINT ID # [redacted] VIN (Last 8): [redacted] OUR FILE NO[redacted] Dear Ms [redacted] I am in receipt of your letter dated August 6, 2015, enclosing the above-referenced consumer complaint and respond as follows:? ? ? ? According to our records, the customer purchased the above- referenced vehicle on April 19, On that same date the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was received with payment and approved by CARS on May 2, Since the inception of the customer's Service Contract, three (3) claims have been opened on behalf of the customer’s vehicle as follows: First Claim: On October 13, at 11:a.m., CARS received a telephone call from a repair facility advising that the customer’s vehicle was experiencing timing solenoid issuesWe then advised the repair facility that the timing solenoid is a non-covered component under the customer's Service Contract coverage; therefore, we were unable to assist with the repair of her vehicleSecond Claim: On October 28, at 9:a.m., CARS received a telephone call from a repair facility advising that the customer's vehicle was experiencing timing chain issuesWe then went over our claim procedures with the repair facilityDuring the processing of the claim, CARS went over the amount we could authorize for the claim with the repair facility as follows: We could supply the timing set for $155.79, the timing gasket for $39.79, the valve gasket for $49.79, the oil pan gasket for $We could also authorize $towards fluids for the repairMitchell Demand labor guide stated that the repair should take hours to complete and the repair facility’s labor rate was $per hourTherefore, total labor covered was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $982.63, and we could supply the parts as stated above and pay $towards labor and $towards fluids for the repair or pay $towards the repair of the customer's choiceThe customer chose to the take the cash allowanceOn November 8, 2013, CARS paid $via credit card to the repair facility pursuant to the Terms and Conditions of the customer's Service ContractThe claim was then closed Third Claim: On June 1, at 2:p.m., CARS received a telephone call from the repair facility advising that the customer's vehicle was experiencing engine issuesWe then went over our claim procedures with the repair facilityOn June 1, at 3:p.m., CARS advised the repair facility to obtain the customer’s permission to teardown her vehicle to the point of component failureWe further advised that the cost of teardown/diagnostics were the responsibility of the customer per her Service ContractDuring the processing of the claim the repair facility advised CARS that the oil passages were restricted with hard carbon and the timing chain had made contact with the timing coverThe repair facility further advised that the #cylinder wall was heavily scouredOn June 24, at 2:p.m., after CARS received the cause of failure and estimate from the repair facility, CARS went over the amount we could authorize for the claim with the repair facility as follows: We could supply the engine for $1,We could also authorize $towards fluid for the repairMitchell Demand labor guide stated that the repair should take hours to complete and the repair facility rate is $per hourTherefore, total labor covered was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $2,623.90, and we could supply the parts as stated above and pay $toward fluids for the repair and $towards labor or pay $2,towards the repair of the customer's choiceOn June 24, 2015, the customer spoke to a Claims Manager and the Director of Operations advising that the customer wanted a new engine installed in her vehicleBoth the Claims Manager and Director of Operations advised the customer that pursuant to the Terms and Conditions of her Service Contract, CARS could supply a used engine for her vehicleOn June 30, at 1:p.m., CARS advised the repair facility that the engine supplied by CARS would arrive at the repair facility between July 3, and July 7, We also provided the repair facility with an authorization number to begin the repairs on the customer's vehicleOn July 8, at 11:a.m., the repair facility advised CARS that the customer was unhappy with rust on her engineCARS advised the repair facility to call CARS with any engine issuesOn July 8, at 4:p.m., a claims manager advised the customer that the supplied engine was the correct engine for her vehicleThe claims manager advised the customer that CARS would make the arrangements to pithe supplied engine and go over the claim allowance with the repair facilityOn July 9, at 8:a.m., CARS advised our supplier that the engine was to be picked up at the repair facility at no cost to the customerOn July 10, 2015, CARS sent the attached letter to the customer advising her of CARS' decision and her Service Contract coverage regarding her June 1, engine claimBy the customer’s signature on the Service Contract, she acknowledged that she has read, understood, and agreed to the Terms and Conditions of her Service ContractIt states under Terms and Conditions at Paragraph (f): "SERVICE CONTRACT CLAIM PROCEDURES CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement part we use the cost of the part to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt was the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleAny supplied parts we provide are tested and known to be in good working conditionCARS works with suppliers that we trust to provide good, working, quality parts to our customersNowhere in our contract does it state that we must provide the customer with a new part when replacing a failed componentIt is stated on the service contract under labor: “The authorized time for a repair shall be based on the Mitchell OnDemand labor guideThe hourly labor rate will be the repair facility's rate up to $per hourShould your repair facility's rate exceed this amount, you are responsible for the difference.” Mitchell OnDemand labor guide states the removal and installation of an engine to the customer’s vehicle should take hours to completerPursuant to the Terms and Conditions of the customer's Service Contract, CARS is able to assist with hours of labor for the removal and installation of an engineCARS’ service contracts are to be utilized to assist with the repair of customers' vehicles and do not provide "all inclusive" coverageTherefore, pursuant to the customer’s Service Contract, CARS is not required to pay the full cost of the repairsThe Service Contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper] coverageVarious provisions of the Service Contract inform the customer what is specifically covered and the customer’s financial responsibility for the tear-down, diagnosis charges, filters, taxes, the difference in labor rates and deductibleAs stated in the above paragraphs, CARS is still willing to assist in the amount $2,However, for the reasons stated above, CARS is unable to offer any additional assistance above and beyond $2,for the June 1, mechanical claim made on behalf of the customer's vehicleTo reiterate, the supplied engine that CARS selected for the customer’s vehicle is pursuant to the Terms and Conditions of her Service ContractCARS also waived the $shipping fees associated with the return of the supplied engineThe customer has Service Contract coverage through May 2, If a claim is opened CARS will process will process the claim to determine if the failed component is covered under her Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer's Value Plus Service ContractWhen a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact meJason [redacted] General Counsel [redacted] Attachments

June 9, VIA: Submitted to Revdex.com website [redacted] Revdex.com of Western Pennsylvania [redacted] RE: COMPLAINT ID # [redacted] PONTIAC GTO VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms***: I am in receipt of your letter dated June 7, 2016, enclosing the above-referenced consumer complaint and respond as follows: According to our records, the customer purchased the above-referenced vehicle on March 12, On that same date the customer also applied for a CARS Power Train Service Contract (Months/4,Miles] and the same was received with payment and approved by CARS on March 16, The customer’s Service Contract will expire on June 16, On June 3, at 10:a.m., a repair facility advised CARS that the customer's vehicle was experiencing prop shaft issuesCARS then reviewed our claim procedures with the repair facilityOn June 3, at 1:p.m., CARS went over the amount we could authorize with the repair facility as follows: We could supply the driveshaft for $ProDemand labor guide stated that the repair should take hours to complete and the customer’s service contract pays up to $per hourTherefore, total labor covered was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $434.00, and we could supply the part as stated above and pay $towards labor or pay $towards the repair of the customer’s choiceWe then asked the repair facility to get back us with the customer's decisionBy the customer’s signature on his Power Train Service Contract, he acknowledged that he read, understood and agreed to the Terms and Conditions contained thereinThe customer's service contract states under terms and conditions at Paragraph 3(f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement part we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleAny supplied parts we provide are tested and known to be in good working conditionNowhere in our contract does it state that we must provide the customer with a new part when replacing a failed componentIt is stated at Paragraph 2(C]: PROVISIONS OF THE SERVICE CONTRACT: The Service Contract does NOT go into effect until: (1) this application is.received by CARS Protection Plus, Inc(“CARS”), (2) with proper payment, and (3) approved by CARS, which may be different than my date of vehicle purchaseThis Service Contract will last for the time period or mileage indicated whichever occurs first, so long as You own the vehicle.” The customer’s Service Contract expires on June 16, 2016; therefore, the supplied driveshaft will not have coverage beyond June 16, The customer's Service Contract is to be utilized to assist with the repair of her vehicle and does not provide "all inclusive" coverageTherefore, pursuant to the customer’s Service Contract, CARS is not required to pay the full cost of the repairsThe Service Contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the Service Contract inform the customer what is specifically covered and her financial responsibility for the tear down, diagnosis charges, non-covered components, filters, taxes, the difference in labor rates and deductiblePursuant to the Terms and Conditions of the customer's Service Contract, CARS is not required to offer any further assistance with the repair of the customer’s vehicleHowever, in a goodwill gesture, CARS has advised the customer that we are willing to provide a new driveshaft for the repair of his vehicle and all other expenses associated with the repair of his vehicle would be the customer's responsibilityThe customer advised CARS that he is agreeable to thisCARS now considers this Revdex.com complaint as resolved.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell, and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason PM [redacted] General Counsel JPM/jmm Attachment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below To Revdex.com:although I have read the response by Cars warranty, I still feel that they are not providing a fair warranty for there servicesyes I had (2) times I used the warranty over the time frame I have been paying for it, it does not state how many times you can use the servicethe other thing is this, that I stated before, how can they dictate what there going to pay for a local garage's hourly rateevery garage is different? thru-out the countrywhat if this would have been NYC or California, where pricing is times higher then PAplus they have? the right to supply the partsas stated I would have had to wait for the parts to arrive, and how do I know they would not have been junk partsmy garage got a reman power steering pump from NAPA, and had to send it back because it was badthese things happens.? the thing that really burns me is this, the stated that they paid a certain amount of the bill, and I know it is not a bumper to bumper warranty, but the amount they stated they paidfirst bill was $174.06, and if you think about this amount, each warranty has a $deducible, they only paid $74.06, out of a truly $bill from my garage.he next warranty claim was a lot worse, out of the $bill, they paid $145.00, and again, factor in the deductible of $100.00, so they really only paid $i know not all warranties are the same, but for a repair of this detail, this to me is not a fair? deal to the customer that pays for it monthly or out right.I have another warranty thru another company and paid outright for it, and had a $bill and my cost was like $360.00, and that includes the $deductibleso to me that was so much betterthere were willing to work with the garage on parts, labor, everythingso even though Cars protection plus states they can't make every customer happy, I have read there real review by real people, and everyone dealing with the same issues and complaints I have, makes me wonder how they have an A+ ratingthey have no section for reviews on there facebook page, because there they would get true reviewsall i'm saying is there out for there pockets, not a fair warranty for the customeryes I have cancelled my warranty, because it has not been a help to me at all Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted] ***

? June 1, 2018VIA:? Revdex.com WEBSITE Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA? 15220? RE: ? ? ? ? TOYOTA 4RUNNER? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIN (Last 8):? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? OUR FILE NO.:? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com COMPLAINT NO.:? [redacted] ? Dear Ms [redacted] :? CARS is in receipt of your letter dated May 25, 2018, enclosing the customer’s consumer.? CARS responds as follows:? The customer purchased the above-referenced vehicle on August 20, and on the date of purchase he also applied for a Value Plus Service Contract (Months/Unlimited Miles).? The Service Contract was approved by CARS on August 24, 2016.? See attached Service Contract? On May 21, at 10:a.m., a repair facility advised CARS that the customer’s vehicle was experiencing mechanical issues, specifically the rack and pinion was leakingCARS then reviewed CARS’ claim procedures with the repair facility.? After receiving the repair facility’s estimate for repair, on May 21, at 10:a.m., CARS went over the amount CARS could assist with the repair as follows:? CARS could supply a rack and pinion for $277.92.? ProDemand labor guide stated the total repair should take hours to complete and the Service Contract pays $per hour for labor.? Therefore, total labor was $154.00.? The claim was also subject to a $deductible.? CARS explained to the repair facility that the total value of the authorized claim after the deductible was applied was $331.92.? CARS further explained that the customer had two (2) choices for assistance with the approved claim:? CARS could either supply the part for the repair or the customer could take the cash allowance totaling $to be used towards the specifically-authorized repairIf the customer chose to utilize CARS’ supplied part, CARS would also be able to assist with the labor in the amount of $CARS then requested the repair facility advise CARS of the customer’s decision? On May 21, at 11:a.m., CARS again reviewed with the repair facility the amount CARS could authorize for the claim and the customer’s optionsThe repair facility advised that they would contact the customer.? ? On May 21, at 1:p.m., CARS went over the claim allowance for the rack and pinion repair with the customerCARS also went over the Terms and Conditions of his Service Contract, including the labor rate and labor time and CARS option to select and/or supply used, rebuilt or aftermarket components when authorizing repairs? ? On May 25, at 8:a.m., the repair facility advised CARS that the customer wanted to take the allowance for the claim.? CARS then advised the repair facility that a month parts and labor warranty for the repair would be required on the final invoice.? CARS then provided an Authorization number for the repair.? CARS also went over the payment options and the repair facility advised that CARS was to pay the customer, once the repairs were complete? The customer’s signature on his Value Plus Service Contract acknowledges that he read, understood and agreed to the Terms and Conditions contained thereinThe Service Contract states under the Terms and Conditions at Paragraph 3(f): “SERVICE CONTRACT CLAIM PROCEDURES:? CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs.”? When CARS selected the replacement part for the repair, CARS used the cost of the part to either be shipped to the repair facility and the cost was also used to calculate the total amount of the authorized claimIt was the customer’s decision to either take the replacement part offered by CARS or use the allowance towards the repairThe repair facility advised CARS that the customer wanted to use the allowance for the claim in the total amount of $331.92.? Any difference in the repair facility’s supplied part price and CARS’ supplied part price would be the customer’s responsibility.? ? CARS would like to add clarity regarding the use of aftermarket parts.? Aftermarket parts are replacement parts built or remanufactured to replace original equipment manufacturer (“OEM”) parts as they become worn or damagedAccording to Consumer Automotive Research, these parts are manufactured to fit and perform as well as, and some cases better than the original that came in your vehicleAftermarket companies analyze why specific OEM parts tend to fail and then improve on the original design or materials.? Car makers are very interested in keeping the price of their cars competitive and may opt for less expensive materials in some partsThis is why some aftermarket parts may outperform the original.? The Service Contract also states at Paragraph (k): “PROVISIONS OF THE SERVICE CONTRACT:? CARS will arrange for payment of the amount of the authorized repair, less related charges not covered by the Service Contract, less a $deductible per claim.”? Here, the total value of the claim was $minus the $deductible; therefore, CARS authorized the repairs in the total amount of $331.92.? Any additional repair charges beyond what CARS authorized would be the customer’s responsibility.? The Service Contract does not require CARS to cover the full cost of the repairThe Service Contract is limited in its duration, terms, conditions, and covered components; therefore, it is not comprehensive (bumper to bumper) coverage.? Various provisions of the Service Contract inform the customer what components are specifically covered and his financial responsibility for the tear-down and diagnosis charges, difference in labor rate and labor time, shop supplies, programming, non-covered components, maintenance items and taxes.? ? The customer is requesting a refund of his Service Contract coverage.? ? Under the Terms and Conditions at? Paragraph (b) it states:? “CANCELLATION PROVISIONS:? After days, there is no refund for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as statedIf You are eligible for a refund, CARS shall refund to the dealer or lienholder a portion of the amount received by CARS for Your Service Contract on a monthly prorated basis, less an administration fee (not to exceed $50.00), as long as no claims have been made against the vehicle.”? Here, twenty (20) days have passed since the purchase date, the vehicle was not declared a total loss or repossessed, and CARS has authorized a claim in the amount $331.92.? Therefore, pursuant to the Value Plus Service Contract, the customer is not entitled to any prorated refund.? ? The Authorization number provided on May 25, 2018, for the repair to the customer’s vehicle is valid for days.? Upon receipt of the final repair invoice that includes the months part and labor warranty, CARS will issue payment to the customer in the total amount of $pursuant to the Terms and Conditions of his Value Plus Service Contract? In addition, the customer has coverage on his vehicle through August 24, 2018.? Should his vehicle incur further mechanical issues and it is determined that the failed component is covered, CARS will authorize and pay the claim pursuant to the Terms and Conditions of his Value Plus Service Contract.? When a claim is presented, CARS fully investigates the circumstances surrounding the claim.? CARS honors every contract sold and stands behind CARS’ products 100%.? If you have any further questions regarding this matter, please do not hesitate to contact my office.? Sincerely,Jason [redacted] M [redacted] General Counsel? JPM/cllAttachment

PROTECTION PLUSOctober 11,2016VIA: EMAIL THROUGH Revdex.com WEBSITEPatricia ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID # [redacted] TOYOTA TUNDRA VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms***I am in receipt of your letter dated, October 6, 2016, enclosing the customer's additional concernsI would like to respond in the following manner:By the customer's signature on his Service Contract, he acknowledged that he read, understood and agreed to the Terms and Conditions contained thereinThe Service Contract states under Terms and Conditions at Paragraph (1); ""COMPONENTS AND EXPENSES NOT COVERED: Damage from flood, fire and/or accident, regardless of the cause." Here, the repair facility chosen by the customer to repair his vehicle advised CARS on September 21, that the customer's vehicle had been in an accident which caused the bending of parts on the right and left side of his vehicle.Furthermore, the customer states in his complaint that he is requesting a refund of $1,495.00; however, this is not the amount that CARS received for the cost of the customer's Service ContractDealers have the right to mark up the cost of service contractsThe selling dealer that sold the customer the Service Contract did mark up and make a profit on the cost of the Service Contract.The customer's Service Contract states at Paragraph 5(b): "CANCELLATION PROVISIONS: After days, there is no refund for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as stated."CARS is regulated on refund policies by each state that CARS conducts business in and we strictly adhere in those states where their statutes supersede our cancellation provisionsHere, the customer signed the service contract application when he purchased the above-referenced vehicle stating that he had read, understood and agreed to the terms of the Service ContractCARS is rml directed by any state statute in the state where the customer's vehicle was purchased to refund any monies to the customer for the cancellation of his Service ContractTherefore, pursuant to his Service Contract the customer is not entitled to a refund.The Service Contract also states at 4(a): “SERVICE CONTRACT PROVISIONS: The Service Contract is transferable, by the original purchaser of the contract to the subsequent owner of the vehicle provided CARS receives the transfer fee of $prior to the sale of the vehicleCARS will not transfer the contract to another vehicle or to a businessThe transferred Service Contract will remain in effect for the remainder of the original period." Here, the customer’s Service Contract is not eligible for a transfer since the customer has traded the above-referenced vehicle.After a management review of the customer's additional concerns, CARS stands by its original decision and is unable to refund any monies to the customer for his Service Contract.If you have any further questions regarding this matter, please do not hesitate to contact me.Sincerely,Jason [redacted] l General CounselJPM/jmmAttachment

On Tue, Dec 6, at 12:PM, T [redacted] > wrote:Dear Cars Protection Plus Legal, I have enclosed the BMW of [redacted] Vehicle Care Package and Multi Point Inspection Form (Quote for repair) dated 5DEC Request that Cars Protection Plus open a claim and pay for repairs in the amount of $14, I understand that originally the battery was not fully covered with the warranty; however the result of this dead battery was vehicle in storage status for the past year as per my original letter Also request that the funds be sent expeditiously to the BMW of [redacted] so that they may begin repair work and order the necessary parts Click here to view your Vehicle Care Package Revdex.com Complaint # [redacted] -----Original Message-----From [redacted] Sent: Mon, Dec 5, 3:pmSubject: A note concerning your vehicle: BMW SeriesClick here to view your Vehicle Care PackageThis includes your vehicle inspection report, service plan, and information about any caution or failed items found during the inspection.Your service advisor will review this information with you

May 25, 2017VIA: Revdex.com WEBSITE [redacted] Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID# [redacted] PONTIAC GVIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms [redacted] :I am in receipt of your letter dated May 22, 2017, enclosing the above-referenced consumer complaint and respond as follows:According to our records, the customers purchased the above-referenced vehicle on April 20, On that same date the customers also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was received with payment and approved by CARS on May 2, (See attached “Service Contract")Since the inception of the customers' Service Contract, three (3) mechanical claims were opened on behalf of the customers' vehicle as follows:First Claim: On June 10, at 2:p.m., a repair facility contacted CARS advising that the customers' vehicle was experiencing front strut, mount brackets, bearings and tie rod issuesDuring that initial telephone call, CARS advised the repair facility that the components requiring repair were non-covered components under the customers' Service Contract; therefore, CARS would not be able to assist with the repairsThe claim was then closed by CARS.On that same date at 4:p.mthe customer contacted CARS inquiring about the claimCARS advised that customer that the components requiring repair were noncovered components pursuant to the Terms and Conditions of their Service Contract; therefore, CARS would not be able to assist with the repairs.Second Claim: On April 28, at 10:a.m., a repair facility contacted CARS advising that the customers' vehicle was experiencing right front lower control arm/ball joint issues.On April 28, at 10:a.m., the repair facility advised CARS they found the right front lower ball joint had excessive play and needed replacedThe repair facility then stated there were no other issues with the customers' vehicle.During that same telephone call, CARS went over the amount we could authorize for the claim as follows: We would supply a control arm with ball joint for $ProDemand labor guide stated that the repair should take hours to completeThe customers' Service Contract pays up to $per hour for labor; therefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the authorized claim after the deductible was applied was $CARS further explained to the repair facility that the customers had two (2) choices for assistance with the approved claim: CARS could either supply the part as stated above or the customers could take the cash allowance totaling $to be used towards the specifically-authorized repairIf it was the customers' decision for CARS to ship our supplied part, CARS would be unable to assist with any labor due to the $deductibleCARS then advised the repair facility to obtain the customers' decision on how to proceed with the claim.On April 28, at 2:p.m., CARS received a telephone call from the customer requesting cancellation and refund of the Service ContractDuring that telephone call, CARS advised the customer they could cancel the Service Contract coverage; however, pursuant to the Cancellation Provisions of the Service Contract, the customers would not be entitled to any refund, since the request was past twenty (20) days of Service Contract acceptance and the vehicle was not declared a total loss or repossessed by the lienholderCARS advised the customer that the vehicle had Service Contract coverage through May 2, The customer then stated that they would keep the Service Contract coverage.On May 3, and May 5, 2017, CARS attempted to reach the repair facility regarding the customers' decision, so that CARS could move forward with the claimOn both dates, CARS left voicemail messages for the repair facility to call CARS back.This was the last communication that CARS had with the repair facility or the customers regarding the April 28, claim.Third Claim: On May 18, at 1:p.m., the same repair facility from the April 28, claim, contacted CARS advising that the customers' vehicle was experiencing the same right front lower control arm/ball joint issues, along with rear trailing arms, right front stabilizer link, left axle seal, transmission cooler lines and front brakes issues.On that same date at 1:p.m., the repair facility stated that they found the power steering control module, tie rod ends, front right lower control arm/ball joint, rear trailing arms, right from stabilizer link and transmission cooler lines were in need of replacementThe repair facility also stated that the vehicle needed an alignment.During that same telephone call, CARS advised the repair facility that the power steering control module, tie rod ends, rear trailing arms, right front stabilizer link, transmission cooler lines and the alignment were non-covered components under the customers' Service ContractHowever, CARS would be able to assist with repair of the front right lower control arm/ball joint repair as follows: We would supply a control arm with ball joint for $ProDemand labor guide stated that the repair should take hours to completeThe customers' Service Contract pays up to $per hour for labor; therefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the authorized claim after the deductible was applied was $CARS further explained to the repair facility that the customers had two (2) choices for assistance with the approved claim: CARS could either supply the part as stated above or the customers could take the cash allowance totaling $to be used towards the specifically-authorized repairIf it was the customers' decision for CARS to ship our supplied part, CARS would be unable to assist with any labor due to the $deductibleCARS then advised the repair facility to obtain the customers' decision on how to proceed with the claim.During that telephone call, the repair facility chosen by the customers' to repair the vehicle expressed their displeasure with CARS' claim allowance and ended the callCARS then attempted to reach the supervisor at the repair facility; however, since he was unavailable, CARS left a voicemail message advising him of the amount CARS could offer for the claim and to contact CARS with the customers' decision, so we could move forward with the claim.On May 19, 2017, CARS received an email cancellation submission from the customer requesting cancellation of her Service Contract coverage and requesting a refund.On May 19, 2017, CARS responded to customer via email advising that CARS could assist with the cancellation of the Service Contract; however, CARS would be unable to provide a refund, since the request was twenty (20) days after Service Contract acceptance and the vehicle was not declared a total loss or repossessed by the lienholder, pursuant to the Cancellation Provisions of the customers' Service Contract.By the customers' signatures on the customers' Value Plus Service Contract, under the Acceptance to Terms, the customers acknowledged that they read, understood and agreed to the Terms and Conditions contained thereinThe customers' Service Contract states Under Covered Components: "COVERAGE LIMITED TO ABOVE COMPONENTS." And under Terms and Conditions at Paragraph (a): “COMPONENTS AND EXPENSES NOT COVERED: Components not listed regardless of failure."CARS was unable to assist with the June 10, claim because the components requiring repair were not listed for coverage pursuant to the Terms and Conditions of the customers' Service ContractIn addition during the processing of the April 28, and May 18, claims, CARS was willing to assist with the control arm/ball joint repairAll the other components requiring repair were not listed for coverage pursuant to the Terms and Conditions of the customers' Service ContractTherefore, the cost of those repairs would be the responsibility of the customers.The customers' Service Contract is to be utilized to assist with the repair of their vehicle and does not provide “all inclusive" coverageTherefore, pursuant to the customers' Service Contract, CARS is not required to pay the full cost of the repairsThe Service Contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper] coverageVarious provisions of the Service Contract inform the customers' what is specifically covered and their financial responsibility for the tear-down, diagnosis, non-covered components, filters, taxes, the difference in labor rates and deductible.Also, the customers' Service Contract states at Paragraph (a] & (b): "CANCELLATION PROVISIONS: You have the right to cancel Your Service Contract up to days from the effective date as stated on Your CARS I.Dcard by providing a written request to cancel for a full refund, paid to Your dealer or lienholder, of the amount received by CARS, less any claims paidThis Service Contract will not be reinstated after a cancellation is requestedAfter days, there is no refund for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as stated."The customers are requesting a refund of $1,for the cost for the amount they paid for their Service ContractPlease note that CARS Service Contracts are sold wholesale through dealer; therefore, what the customers paid for the cost of their Service Contract is not the amount that CARS received for the cost of the sameIn addition, as stated above, CARS advised the customers on two (2) occasions that they could cancel their Service Contract at any time; however, pursuant to the Cancellation Provisions of their Service Contract, they would not be eligible for any refund, since the request for cancellation exceeded the twenty (20) days after Service Contract acceptance and the vehicle was not declared a total loss or repossessed by the lienholder.If the customers' would like to continue with their Service Contract coverage and the repairs to the vehicle have not yet been performed, please have the customers' repair facility contact CARS, so that we may provide an authorization number for the claim for payment by CARS in the amount of $70.98.In addition, the customers have Service Contract Coverage through May 2, If their vehicle incurs future mechanical issues, CARS will process the claim to determine if the failed component is coveredIf covered, CARS will authorize and pay the claim pursuant to the Terms and Conditions of their Value Plus Service Contract.When a claim is presented, CARS promptly investigates all circumstances surrounding the claimCARS honors every contract that we sell and we stand behind our product 100% to ultimately provide quality service at an affordable price to offset the cost of a covered repair.If the customers have any further questions regarding this matter, please contact my office to efficiently resolve any outstanding concerns they may have.Sincerely,Jason *M [redacted] General Counsel

September 12, 2017 VIA: BBB WEBSITE [redacted] BBB of Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, PA 15220 RE: COMPLAINT ID#... [redacted] [redacted] *** VIN (Last 8): [redacted] OUR FILE NO.: [redacted] Dear Ms. [redacted] : CARS has spoken to the customer and we consider this matter now resolved. Sincerely, Jason *. M [redacted] General Counsel JPM/jmm