Foxx Apothecary Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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* Please accept this notice as Slomin’s response to the complaint of consumer *** *** Slomin’s does apologize for any inconvenience *** *** feels
we may have caused. Unfortunately *** ***’s home ran out of oil because her deliveries were held due to a past due balanceIf service to the heating system is needed as a result of running out of oil because the deliveries have been held, there is a service charge of $to prime the heating unit. Our technician’s will usually drop about ten gallons to restart the unit and keep it running until we are able to get a full delivery to a customer’s home. Slomin’s visited *** ***’s home on Saturday 1/**/2017, our technician primed the unit and dropped twenty five gallons with the intentions that the additional gallons would suffice until a full delivery could be made the approaching week. Regrettably *** *** home ran out of oil again prior to delivery being made on 1/**/2017. Slomin’s sent another technician to the home to prime the unit and drop another twenty gallons. *** *** was only charged for the oil dropped and not for the service rendered. Slomin’s made a full delivery to *** ***’s home on 1/**/ Slomin’s has always cooperated with Suffolk County Consumer Affairs in resolving matters that come to your attentionSlomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. We are a full service automatic heating oil delivery supplier and delivering oil is our main objective especially during the heating season. Slomin’s has acknowledged that the twenty five gallons dropped to *** ***’s home on 1/**/did not hold them as we expected it to and we do apologize for that. However, had *** ***’s delivery not been held due to non-payment, this situation could have been prevented entirelyAs a customer courtesy, Slomin’s will issue a credit of $off the 1/**/service charge for the inconvenience If you should have any questions, please contact me at ###-###-####

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*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** *** *** has recently been assisted by Slomin’s customer
service supervisor Karen and it has been confirmed that his complaint have been resolved If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O*** Customer Service Supervisor Slomin’s Inc

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*** *** ** ***Complaint ID: ***Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***.Slomin’s has agreed to give the ***’* further consideration ande settle their obligation for $as mentioned in the complaint. Upon receipt of payment by previously stated date of 12/**/2015, Slomin’s will remove any remaining charges.If you should have any additional questions, please contact me at ###-###-####.Sincerely,Shaneka O***Customer Service SupervisorSlomin’s Inc

December *, 2015*** *** *** ***
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*** *** ** ***Complaint ID: ***Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologize for any inconvenience *** *** feels we may have
caused. Unfortunately Slomin’s cannot access security systems when there is no active account. However *** *** recently met with Slomin’s consultant Bruce on 11/**/and signed to use Slomin’s monitoring services for a year. Slomin’s technician visited *** ***’s home on 11/**/to perform a full check and testing of the alarm system.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O***Customer Service SupervisorSlomin’s Inc

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*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** Slomin’s does apologize for any inconvenience *** ***
feel we may have caused. Slomin’s does acknowledge that after the inspection performed at her home on 7/**/there was a delay in retrieving the results due to the holiday. On 7/**/Slomin’s retention specialist Stephen did speak with *** *** regarding the inspection performed and quoted the cost for her alarm system to be replaced. Stephen also emailed *** *** the quote. (See attached) The written itemized cost totaled $1690.00. As a consumer courtesy Stephen offered to lower the quoted amount to $1500.00. On 7/**/*** *** also spoke with Slomin’s customer service supervisor Brendan because she was unhappy. Brendan offered to review her account further to determine the best possible offer for the amount of work *** ***’s needed and her twenty eight month monitoring obligation that remainedThe final offer that Slomin’s was able to extend to *** *** was to pay off her current monitoring obligation for $and perform the necessary security system replacement at no cost with a new five year monitoring commitment. Brendan has attempted to contact *** *** by phone since 7/**/to date but to no avail. Once again Slomin’s does apologize for any inconvenience *** *** feels we may have caused. Unfortunately we are unable to eliminate the remainder of her monitoring obligation of twenty eight months. As mentioned above, Slomin’s has not been able to reach *** *** to make her aware of the offer we are able to extend to replace her alarm system. We would still like the opportunity to do so. If she would like to take advantage of our available offer we ask that she contact our office at her earliest convenience. If you should have any questions, please contact us at ###-###-####

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Please accept this notice as Slomin’s response to the complaint of consumer *** ***Providing reasonable and reliable home heating oil
service and delivery has been Slomin’s hallmark since Slomin’s takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations
*** *** signed with Slomin’s on 9/**/to receive our guaranteed fixed heating oil price of $for one year of up to approximately delivered gallons(See agreement attached) Slomin’s commits to future oil supply and in turn attempts to ensure prices over a period of time from its customers.
On 2/**/2016, *** *** and I spoke and he requested to have his account cancelled because he was able to get oil at a lower rate than his fixed price of $*** *** was advised that there were seven months remaining on his agreement and was subject to an early termination fee of $
Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Slomin’s, like other fuel suppliers, must lock in prices just as it asks its customers to do. Unfortunately Slomin’s cannot remove the $early termination fee
If you should have any questions, please contact me at ###-###-####.
Sincerely,
Shaneka O***
Customer Service Supervisor
Slomin’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

December **, 2015*** *** *** ***
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*** *** ** ***Complaint ID: ***Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Providing reliable and low cost Home security has been a Slomin's hallmark since
1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. Slomin’s has spoken to *** *** after reviewing the fines received from her town. Upon completion of our review process Slomin’s agreed to credit *** ***’s account $It was explained to *** *** by Slomin’s representative Allison as well as Slomin’s customer service supervisor Patricia, that Slomin’s was covering cost for alarm fines received on 10/**/2015, 10/**/and 10/**/2015. *** *** was also fined for an alarm signal received on 2/**/2015, but the police were notified only due to the fact that the incorrect code word given when Slomin’s central station operator called the home Had the proper code word been given at time of contact, it would not have been necessary for Slomin’s to contact the policeOn 10/**/2015, Slomin’s rendered service to *** ***’s alarm system in an attempt to remedy her issue. In addition to the $credit for alarm fines received, Slomin’s also waived the $per hour plus parts cost for service to *** ***’s alarm system.Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attentionHowever, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Slomin’s does apologize for any inconvenience *** *** feels we caused. Unfortunately there will be no additional credits issued to her account.If you should have any questions, please contact me at ***

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Complaint ID: ***
Please accept this notice as Slomin’s response to the complaint of consumer *** ***
Slomin’s has reviewed *** ***’s account and we have adjusted his monthly
monitoring cost to $31.95. This rate includes a $discount per month because *** *** also has a heating account for oil automatic oil delivery and serviceHowever please be advised that as written in *** *** agreement, the monitoring cost is subject to an annual increase that would not exceed 5%. (See agreement attached)
If you should have any questions, please contact me at ###-###-####
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** *** ***’s account is unfortunately no longer being handled by our
office. As of 11/**/2015, *** ***’s account has been assigned to our a***rney for further collection action If you should have any questions, please contact the office of *** and *** at *** Sincerely, Shaneka O*** Customer Service Supervisor Slomin’s Inc

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*** *** *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***As stated in our previous response, Slomin’s position does remain the same Suffolk County allows its residents with registered alarm systems two alarm responses each calendar year without being assessed a fine. Slomin’s recommends that *** *** register his alarm system with Suffolk County online at *** or in person at ** *** *** ** *** **. Slomin’s also suggest that upon registering his alarm system *** *** should contact Suffolk County’s alarm management division to see if they are able to work with him on his fine received esfor having an unregistered alarm system If you should have any questions, you can contact us at ###-###-####

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*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** Suffolk County’s the Alarm Management division of the police
department notified all residents of the county their newly implemented program requirement to register all homes with security systems prior to the June *, start date of this program. Attached to this response is Suffolk County Alarm Permit Instructions for its residents. The notice informs all owners of a security system in Suffolk County, whether it is being monitored by a security company or not, to register for a permit. If the police are called by a neighbor or a passing citizen in response to hearing an alarm going off and it is deemed false, the owner will still be charged for not having a permit. The fine that *** *** refers to in his complaint was from an 8/**/police notification. *** *** was charged for a 1st alarm response due to not having a permitHad *** *** filed for the necessary permit implemented by Suffolk County as they instructed, there would not have been a charge for a 1st alarm response. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. *** *** has been a customer with Slomin’s since October 2012, has maintained an excellent account ever since and we apologize for any inconvenience he feels we may have caused. Unfortunately, Slomin’s was not responsible in notifying Suffolk County residents for the necessity to register their security systems. Regrettably, Slomin’s also cannot be responsible for the cost of the fine *** *** received from the Suffolk County Police Department If you should have any questions, please contact us at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
So does mean that they only have mechanic on duty to service heating system I feel real comfortable about that if my unit fails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Complaint ID: ***
Please accept this notice as Slomin’s response to the complaint of consumer *** ***
*** *** has been a customer with Slomin’s since July for heating and
security services. Slomin’s does apologize for any inconvenience the ***’s feel we may have caused. However Slomin’s was not made aware of their intent to cancel prior to 12/**/In an attempt to resolve *** ***’s complaint, Slomin’s is willing to settle the delivery made on 12/**/for gallons at $per gallon totaling $303.82. Slomin’s has issued *** ***’s account a credit of $for the unused portion of her Econo Pak Service Plan. The remaining balance due will be $209.19. Upon receipt of payment, Slomin’s will credit additional charges
If you should have any questions, please contact me at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I will say they I was not made aware of the fact that there was a year contract on either home as it was never mentioned to me by the salesperson plus I had to sign a mini tablet that you cannot readHowever, since Slomins waived the $fee I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Please accept this notice as Slomin’s response to the complaint of consumer *** ***
On 1/**/2016, *** *** did contact our office and made a
payment of $with Slomin’s customer service representative Hernan. That amount was the remaining past due balance prior to her account being cancelled for non-payment 1/**/(See ledger attached) When the account was submitted to our collections office to be reinstated, it was rejected due to the $payment made on 1/**/being returned for insufficient funds and a $fee was assessed to the account
Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention Slomin’s does apologize for any inconvenience *** *** feels we may have caused. Her account was not billed for monitoring services until 2/**/when her account was reinstated after making payment for the $170.00. In an attempt to maintain good customer relations, Slomin’s has issued a credit for $to *** ***’s account
If you should have any questions, please contact me at ***
Sincerely,
Shaneka O***
Customer Service Supervisor
Slomin’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again Slomin's is not fulfilling the service I have purchased two years agoWe purchased their IVR feature that records all footage and stores it in a tower that is connected to my computer that they installed. It gives me opportunity to go back to any precise moment and see my recordings. They instead have offered me their second clip service which is not the same service I agreed to. Therefore I demand they waive my cancellation fee and allow me to go to another vendor that can provide me with what I originally purchased.To further simplify I have purchased product A and they are offering product B without the freedom of canceling. Unethical. Did I forget to mention that I have been a loyal customer for years!!!! This is ridiculous!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** *** and her daughter *** *** If *** *** *** would like to discuss her mother’s account further she can contact the office of *** * *** at ###-###-####