Foxx Apothecary Inc

October **, 2015[redacted]
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[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Slomin’s has performed a thorough review of [redacted] account.  Since [redacted]...

[redacted] account was reinstated with Slomin’s and the upgrade to his alarm system was performed in August of 2014, [redacted] alarm system was in fine working order.  When the break in was reported to our office on 6/**/2015, [redacted] informed Slomin’s customer service representative Ginny that the entry point appeared to be an opened window in the kitchen.  Ginny proceeded to schedule an inspection at [redacted] home for the next business day which was Monday 6/**/2015. [redacted] had to cancel this appointment last minute and was rescheduled for the following afternoon on 6/**/2015.  Upon our technician’s arrival to [redacted] home on 6/**/2015, he found that there was another alarm system installed in place of Slomin’s system.  He also saw components of our alarm system in a box that was in the home.  Unfortunately because of this, our technician was not able to run any checks or tests of the alarm system during the inspection.  Slomin’s also cannot confirm the length of time that our equipment had been removed and placed into a box to detect if any possible devices were faulty.Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  In this case, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention.    Slomin’s does apologize for any inconvenience [redacted] feels we may have caused, however we do not feel any compensation is due to [redacted].  [redacted] should contact his homeowner’s insurance for missing items, which should be covered.If you should have any questions, please contact us at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]  [redacted]   Once again Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  However as already written in our previous responses dated [redacted] and [redacted], Slomin’s position does remain the same.           If you should have any questions, please contact me at [redacted]

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted]   Mr. Jose N[redacted] purchased an Oil Heating Service Plan with...

Slomin’s in February 2017.  Slomin’s service plan provides coverage for parts and labor on repair and replacements of applicable equipment for the purposes of heating. (See Service Plan for parts covered attached) The boiler inspection that Mr. N[redacted] is requesting that Slomin’s perform is not a part of the scope of services Slomin’s provides.  Slomin’s is able and willing to provide written documentation of the heating system check-up and cleaning performed at Mr. N[redacted] home on 1/**/2017. If that is not sufficient, Mr. Narvaez’s should contact a certified house inspector or engineer who perform these types of duties for the purpose of home sales.   If you should have any questions, please contact us at ###-###-####.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Providing reliable and low cost Home security has been a...

Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.   As part of [redacted] agreement with Slomin’s, it is necessary to supply electric and telephone service for use of the alarm system.  The telephone service is important because the alarm signals are transmitted over the telephone line. If the phone line is down or cut our central monitoring station will not be able to receive any signals to notify our customer.  Because of this, the system has a feature called the Teleguard .  The “Teleguard” is a security feature programmed to detect if the connection between the alarm and the phone line is lost.  If the alarm system is armed and detects the loss of phone service, the Teleguard will trigger the siren to scare a possible intruder who may have cut the phone lines to the home. To alert the homeowner, the keypad would give a communication failure trouble indication.     On 7/**/2016 [redacted] alerted our office of the scare she experienced at her home when her phone line was cut and we are certainly sorry to hear about that.  The information mentioned above was advised to [redacted] but for added security she was offered the option of adding Radio Back-up monitoring services.  The Radio installation can be performed in addition to the phone line connection or as a primary source for monitoring without the phone line.  The cost for the installation is $179.00 for parts and labor and there is an additional $7.00 per month for monitoring cost to subscribe to a wireless network.  As a consumer courtesy, due her recent ordeal Slomin’s contacted [redacted] to offer to install the Radio Back-up transmitter at no cost.  [redacted] current monitoring cost is $33.05.  If the radio monitoring were to be added to her services her monitoring rate would increase to $40.05, however as an added courtesy we offered to discount her rate to $35.95.   Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention.   Although Slomin’s has performed its contractual responsibilities we do appreciate the fact that [redacted] has been a very good customer and we value her patronage which is evident but the offer given above.  If [redacted] would like to take advantage of our offer, we ask that she contact our customer service department at her earliest convenience.    If you should have any questions, please contact us at [redacted].

[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].Slomin’s has reviewed [redacted] account in depth.  As [redacted] has been informed in the past, it has been confirmed the 6/**/2015 in question was made to his home.  The meters on our oil trucks are all regularly inspected by the department of weights and measures and cannot be manipulated.  Slomin’s shares [redacted]’s concern for the high oil use which is why our field supervisor visited his home multiple times.  Slomin’s does apologize for any inconvenience we may have caused [redacted], but we have worked diligently on his account and the cost for the 6/**/2015 delivery will not be removed.  If you should have any questions, please contact us at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 No it was not suppose to have been on a automatic delivery, John the sales person told me that I had to call for oil deliveries.  I did not call to order delivery. I also told john (sales person) that to put me down only for a certain amount of oil, and not the amount that was on contract.  It's there business I guess nothing but lies.  From the sales person, to Billing Department, to Companies Executives.   I guess you cant trust anyone.  I have never used in 24 years that I own my house such huge amount of oil in one month.  Even the sales person when I called him agreed with me, and said that his mother also has a [redacted] and she never used that amount of oil,  he would call me back when he spoke to the owners.  We were going back and forth since 4/**/2015.  I thought it was resolved when accounting told me they would credit me the amount.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November **, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].[redacted] signed with Slomin’s on 11/**/2014 to take over his existing home security...

system.   Slomin’s performed the takeover at no cost to [redacted] and in return he agreed to use Slomin’s monitoring services for a period of five years.  (See agreement attached) In addition to the free takeover, [redacted] purchased a new smoke detector for $125.00 and a keyfob (wireless remote) for $55.00.  Slomin’s completed the installation at [redacted] home on 11/**/2014.  Since that time Slomin’s has visited [redacted]’ home five times.  The first visit was on 12/**/2014 to check and instruct on the proper use of their new keypads.   The second visit to [redacted] home was 2/**/2015 to repair a battery issue.  Slomin’s third trip to the [redacted] home was on 3/**/2015 to install a second keyfob that Slomin’s management agreed to do at no cost.  That appointment was cancelled upon our technician’s arrival and a fourth appointment was made for 3/**/2015.  The last service Slomin’s rendered at the [redacted] home was on 8/**/2015 which was also to check a battery issue. On 11/**/2015, [redacted] contacted our customer service department because he was unhappy that one of his doors was not armed at time of install.  As previously mentioned, Slomin’s performed the necessary work to take over [redacted]’ existing alarm system almost a year earlier that included two doors and five motion detectors. During Slomin’s previous visits to the [redacted] home there was no mention of the need to arm additional doors.   As a consumer courtesy, Slomin’s customer service representative [redacted] offered to arm one additional door for [redacted] at no cost to him but he was advised that the past due balance on his account needed to be paid first.  [redacted] followed with our office after making a payment on 11/**/2015.  During [redacted]’ conversation with Slomin’s customer service representative Stephen he was now looking to have a total of four additional doors armed in his home.   Mr.  [redacted] was advised that there was a cost of $60.00 for each door to be armed but Slomin’s was still willing to arm one door at no cost.  [redacted] was unhappy because he was advised we could not arm all four doors at no cost.  Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  Since [redacted]’ installation in November 2014, Slomin’s has extended the courtesy of giving him an additional keyfob for free and the offer to arm one additional door at no cost.  Unfortunately as already advised to [redacted], Slomin’s cannot arm the remaining doors at no cost.  If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted] Customer Service SupervisorSlomin’s Inc.

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Complaint ID: [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
[redacted] account has been assigned to Slomin’s attorney for further...

collection action since October 2015.
If you should have any questions, please call the office of [redacted] and [redacted] at ###-###-####.
Sincerely,
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   [redacted] account has been updated to reflect the price per gallon of $1.899 until 7/**/2017 or 1000 gallons, whichever occurs first.   If you should have any questions, please contact me at ###-###-####.   Sincerely, Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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* Please accept this notice as Slomin’s response to the complaint of consumer [redacted].    Slomin’s does apologize for any inconvenience [redacted] feels...

we may have caused.  However Slomin’s was not aware of [redacted]’s intent to cancel his heating account with us until he contacted our office on 1/**/2017.  [redacted] established an account with Slomin’s in September 2007.  Slomin’s cancelled his account in January 2009 for being inactive for automatic delivery but [redacted] came back to Slomin’s in November 2013 and remained a customer until recently.    [redacted] was in contact with our office on 7/**/2016, 7/**/2016 and 7/**/2016.  During these conversations with Slomin’s customer service representatives, he discussed his account balance, Slomin’s available fixed rate and the need for service to his heating system.  Slomin’s visited [redacted]’s home on 7/**/2016 and 7/**/2016 to render service on his heating system.  On 7/**/2016 after receiving payment for his 3/24/2016 delivery, his next delivery was released.  [redacted] called to request his oil delivery be made as soon as possible because his oil tank was very low. Slomin’s made a delivery on 7/**/2016 and there was no request made to cancel his account at that time.  The next contact [redacted] made to our office was on 12/**/2016 to discuss a new fixed heating oil price.  [redacted] was informed Slomin’s fixed rate available was $2.549 for a six or twelve month term with Slomin’s free Econo Pak Service Plan, but he was advised his account needed to be bought up to date before he would be eligible to receive a new fixed price.  Again [redacted] did not request to cancel his account and his account remained active.   When a customer’s account is in a delinquent state, Slomin’s may put their future deliveries on hold.  We always try to work with our customers because home heating oil is a necessary utility.  Typically once we receive approximately up to 80% of the past due balance, we may release a delivery.  [redacted] was making payment towards his balance and after receiving his last payment of $50.00 on 12/**/2016 his total amount paid was $250.00 since July and a delivery was released.  As [redacted] states in his complaint, his fixed heating oil pricing agreement expired on 7/**/2016 so the delivery made to his home on 12/**/2016 was at the posted retail price on that day of $2.699 per gallon.  Slomin’s has made deliveries to [redacted]’s home at the posted retail heating oil price before. As a customer courtesy, Slomin’s has made adjustments to deliveries upon [redacted] locking in a new fixed price.  (See ledger and agreements attached)   Slomin’s has always cooperated with any consumer protection agency in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  In an attempt to settle the matter with [redacted], Slomin’s is willing to take $0.30 per gallon off the 12/**/2016 delivery of 31.3 making the new total to $76.97.  [redacted]’s new account balance will be $221.54.  Upon receipt of payment by 3/**/2017, Slomin’s will credit any remaining charges.   If you should have any questions, please contact me at ###-###-####.

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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s has performed the pressure test to [redacted]’s oil lines on...

5/**/2016.  [redacted] was advised to send our office an estimate for repairs to damages caused by oil leak.  Upon receipt and review, [redacted] damage claim will be handled accordingly. If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In addition to committing fraud, they are now trying to threaten legal action.  We were NEVER notified of a delivery schedule and since we were all in agreement that the oil would not be delivered before October, I was not concerned that they would try to pull a fast one by going against everything we discussed before I signed their "Guaranteed Fixed Heating Oil PRICING" agreement.  Again, our agreement was delivery to begin in October, and no more than 200 gallons to be delivered at any one time, because more than 200 gallons is not affordable for me.  Since the contract states oil would not be delivered before March **, 2015, "unless specifically requested by Customer," I signed the agreement since October 2015 is after March **, and I made a specific request, which should have been respected since all parties were in agreement.  I hope you do not allow Slomins to get away with their sneaky sales tactics to get innocent customers to sign up for "automatic delivery" without a start date or amount of gallons being disclosed with no notice or concern for the customer. against the customers' wishes, and without the customers' knowledge.  Every household has their individual needs, and when they are communicated to the sales department, and the sales department is in agreement, they should be honored.
 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This does not address the representatives unneeded and unwarranted bullying tactics in forcing a delivery that was not needed.  The 400 gallon minimum that slomin's stipulates does not translate into a required delivery to meet 650 gallons.  It only makes necessary a delivery if there is a need for one after 400 gallons.  Further, the response does not make mention of the failure to provide the promised service of the furnace before operation in 2015/2106, necessitating going to an outside company to have that service performed.  The cost of that service, as discussed with slomin's rep in september, is slomin's responsibility.   So the only resolution acceptable is as stated.  Refund of half the cost of the fradulently "forced" delivery, and reimbursement for the yearly maintenance slomins failed to perform. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] signed with Slomin’s on...

7/**/2016 for automatic oil delivery at a fixed rate of $1.999 for one year or up to approximately 1000 gallons.  [redacted] also purchased Slomin’s Econo Pak Service Plan for $159.00 plus applicable sales tax.  The Econo Pak Service Plan that [redacted] purchased is intended to cover our customers for emergency service and parts as listed. (See Econo Pak Service Plan attached)   The Econo Pak service plan also gives our customers the option to receive a routine heating system check- up if requested.  If a customer contacts our office to arrange for a heating system check-up appointment, we try to be as accommodating as possible.  There is a stipulation under the system check-up terms of the service plain that they are performed at Slomin’s sole discretion between the months of April and September which is outside of the heating season. With that being said, Slomin’s still has to cap the number of routine appointments that are scheduled per day to ensure availability for same day emergency HVAC service calls that may come in day to day.  This is especially necessary during the heating season when our service department is on strict health emergency services only during extremely cold temperatures. Because of the uncertainty that each day can hold for our service department, Slomin’s also provides our customers with the option of being put on our “Stand-by” list to try and accommodate their request for sooner dates.  When a customer is placed on Stand-by they can be given notice as short as a few hours or as much as a few weeks.   Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  Slomin’s has moved [redacted] heating system check-up appointment to 11/**/2016.  We have also placed his account on our stand by list.  If [redacted] should decide to cancel his Econo Pak Service Plan Coverage he may do so and receive a full refund for $172.71 if done by 10/**/2016, thereafter will only be entitled to a prorated credit.   If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: After I sent the original complaint to Revdex.com, which was an almost exact copy of a letter I sent to Slomin's, I was contacted by a representative from their billing department / accounts receivable. He called me the Monday after the letter was sent. We spoke on the phone for a few minutes, and I was promised a call back by Wednesday. In continuing with the pattern of Slomin's failing to return calls, he didn't call me back until I sent the attached fax to the Slomin's offices.  His attempt at resolution was unaccepted. Slomin's want's me to pay $395.00 to get out of an alarm contract that was void because the system was NEVER setup in the first place. To top it all off, fire service never worked, despite paying for their smoke detector, and their monitoring.  Slomin's dropped the ball, but we're not going to be accountable for it. 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

August **, 2015  [redacted]
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[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted]...

feels we may have caused.  However as shown on the agreement attached, [redacted] opted to have the alarm maintenance plan added to his account.  On 8/**/2015, [redacted] spoke with Slomin’s customer service manager Eric and to resolve their issue he agreed to refund three quarters of the alarm maintenance plan that was paid in the amount of $93.48.   If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].Slomin’s has reviewed [redacted]’s account and it appears his...

complaint has recently been resolved with our customer service supervisor [redacted].If you should have any questions, please contact me at ###-###-####.Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.To whom it May Concern,Thank you for your time and effort!I was very pleased with the result !The compensation was what we were Seeking.I just hope that Slomins also resolvesThe issue of the Electrical Certificate!It is very important because I would Need it to sell the house one day!Again, thank you!Sincerely,[redacted]