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FPI Management, Inc.

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Reviews FPI Management, Inc.

FPI Management, Inc. Reviews (61)

The staff was replaced this year at Dublin senior apartments in Dublin Ca. The new staff is nice except for the old bad tempered lady at the front desk but they still refuse to address the many problems affecting the health of all the seniors residents by their use of deadly chemicals.
It is a hot summer this year but they still have not fixed the air conditioner in the Building 4 hallway, it has not worked for six months. They say they are still waiting for parts ( six months!) My doctor tells me my and my neighbors health issues and my are caused by the environment where we live, we are all seniors and many such as I are disabled.
What does it take to force them to address all the problems at Dublin Ranch Senior apartments? a lawsuit?
I am in contact with the authorities to do sue the property management for the health issues of all the residents.

Review: I LIVE AT [redacted] APARTMENTS AT [redacted], ** AND TODAY WAS THE SCHEDULED MOVE OUT. THE [redacted] THERE INTENTIONALLY TOOK ADVANTAGE OF ME BEING DISABLED AND SHE ATTEMPTED TO VERBALLY THREATEN AND SEEMED TO ME AS THOUGH SHE WAS ABOUT TO PHYSICALLY ASSAULT ME AS WELL. HER TONE WAS HOSTILE AND SHE INTENTIONALLY SLANDERED AND LIED ABOUT EVERYTHING THAT I HAD SAID AND REFUSED TO PERFORM HER MOVE-OUT PROCESS AS I AM LEGALLY ENTITLED TO. I SHOWED UP FOR MY SCHEDULED MOVEOUT ON 3.31.16 AND [redacted] AND THE [redacted] STATED THAT THEY WANTED ONLY [redacted] TO PERFORM THE MOVEOUT PROCESS. SO THIS ASSISTANT BEGAN TO VERBALLY THREATEN ME INSTANTLY WHEN SHE WAS IN MY APARTMENT AND TAKING PICTURES OF MY UNIT. SHE STATED THAT THEY WERE GOING TO CHARGE ME A FORTUNE AND SHE STARTED LAUGHING AT ME. SHE ALSO STATED IN A FOUL AND RUDE TONE THAT THEY NEVER WANTED ME TO MOVE IN AT ALL SINCE I AM A DISABLED PERSON AND THEY DON'T WANT FOLKS LIKE THAT THERE. SHE INTENTIONALLY TRIED TO INSULT ME AND ALSO BEGAN TO THREATEN ME VERBALLY TO PUT DOWN MY CAMERA; AS I WAS IN MY RIGHT TO TAKE PICTURES OF MY UNIT APON THE WALKTHROUGH. [redacted] VERBALLY TRIED TO AND SEEMED TO ME AS THOUGH SHE WAS ABOUT TO ALSO PHYSICALLY ASSAULT ME; AS SHE REPEATEDLY STATED THAT SHE DEMANDS THAT I STOP TAKING PICTURES OF MY WALKTHROUGH; WHICH IS NORMAL AND I AM LEGALLY ENTITLED TO DO SO. I POLITELY EXPLAINED THAT TO HER BUT SHE SMIRKED AND SOUNDED VERY MUCH AS THOUGH SHE WAS INTENTIONALLY TRYING TO INTIMIDATE ME AND THEN I FELT AS THOUGH SHE WAS ABOUT TO PHYSICALLY ASSAULT ME AS SHE KEPT TRYING TO WALK TOWARDS ME AND MY CAMERA; STATING TO PUT IT DOWN. I THEN LEFT THE UNIT AND TOLD HER TO LOCK THE UNIT AS I WAS GOING TO SEE THE [redacted] NOW. [redacted] STATED LOUDLY THAT SHE WILL NOT LOCK THE UNIT AND CALLED ME A FOUL WORD. I THEN WENT TO THE [redacted] WHO THEN STATED THAT SHE INSISTS THAT I COME BACK IN A FEW DAYS OR A WEEK TO DO A WALKTHROUGH WITH THE PROPERTY [redacted]; AND I SAID THAT HER JOB IS TO ENSURE THAT I GET MY WALKTHROUGH IN A TIMELY MANNER UPON MOVEOUT AND GET A RECEIPT FOR MY KEYS PROVIDED. THE [redacted] REFUSED AND SAID THAT SHE DOES NOT CARE AND WILL NOT PROVIDE A WALK THROUGH SIGNED AND WILL NOT PROVIDE A RECEIPT FOR THE THREE KEYS PROVIDED AS WELL. SHE WAS IN POSSESSION OF MY KEYS AND SHE REFUSED TO GIVE THEM TO ME. I TOLD HER I WAS GOING TO CALL THE POLICE AT THAT POINT AS IT IS THEFT OF MY PROPERTY AS SHE STATED SHE IS CHARGING RENT AND WILL NOT PROVIDE ME WITH A COPY OF MY KEYS RECEIPTS AS WELL. I THEN ASKED FOR THE OWNERS NUMBER TO CALL THEM AND TELL THEM WHAT THESES MALICIOUS PEOPLE WERE DOING AND THAT THEY ARE REFUSING TO DO THEIR JOB. THEY BOTH REFUSED AND [redacted] CONTINUED TO LIE ABOUT EVERYTHING AND I TOLD HER THAT I WILL THEN SUE HER IF SHE CONTINUES AS IT IS SLANDER; BUT [redacted] REFUSED AND JUST SMIRKED AND LOOKED AT ME AS THOUGH SHE WAS ABOUT TO ASSAULT ME AND HAD A CRAZY LOOK ON HER FACE AS WELL. I THEN TOLD THEM THAT I WAS GOING TO THE [redacted] POLICE DEPARTMENT AS I BELIEVE THAT THESE TWO PEOPLE WERE STEALING MY PROPERTY AND AS WELL WERE ABOUT TO HARM ME. WHEN I TOLD THE [redacted] THAT I WAS NOW GOING TO DO THAT SHE BECAME EVEN MORE BIZARRE AND STATED "THIS ENERGY IS TOO MUCH FOR ME , MAN." SHE ACTED LIKE SHE WAS ON DRUGS AND VERY MUCH LOOKED INCAPACITATED AS WELL. IT IS LIKELY THAT IT WAS THE CASE; AS SHE REFUSED TO PERFORM THE WALKTHROUGH HERSELF AND REFUSED TO SIGN ANYTHING;IT MUST BE THAT SHE WAS ON DRUGS OR SOMETHING THAT SHE KNEW SHE WAS UNABLE TO PERFORM HER JOB ENTIRELY. THEN [redacted] SAID THAT SHE WILL JUST WRITE A NOTE ON A RECEIPT AND THAT SHOULD SUFFICE. BUT IT IS ILLEGIBLE AND IS NOT CORRECT AT ALL. SHE SIGNED A FRAUDULENT DOCUMENT AS SHE INTENTIONALLY NEGLECTED TO INCLUDE ALL THE KEYS I GAVE THEM. THEY ALSO REFUSED TO ACCEPT MY DOCUMENT FOR MY FORWARDING ADDRESS AND THE [redacted] SCREAMED AT ME AND I RAN OUT OF HER OFFICE AS I WAS IN FEAR FOR MY SAFETY AT THAT TIME.

I AM LEGALLY ENTITLED TO HAVE THE WALKTHROUGH AND A SIGNED RECEIPT FOR MY KEYS PROVIDED. THE LANDLORD HAS STOLEN ALL THE KEYS AT THIS POINT AND HAS REFUSED TO PROVIDE AN ADEQUATE RECEIPT.

I ALSO EXPECT TO KNOW IF I AM TO CONTINUE TO BE PHYSICALLY OR VERBALLY ASSAULTED BY THESE TWO CLOWNS AS I LITERALLY FEAR FOR MY WELFARE IF I SHOULD SEE THEM AGAIN.

I ALSO AM LEGALLY ENTITLED TO A FULL REFUND OF MY DEPOSIT AS MY UNIT WAS IN PERFECT ORDER; OF 600. WHICH IS THE TOTAL DEPOSIT.

I ALSO PAID TO HAVE A COPY OF THE HOUSE KEY FOR THE [redacted]; AS THEY ONLY GAVE ME ONE KEY FOR THE UNIT AND ONE MAIL KEY. THEY REFUSED TO ACKNOWLEDGE THIS AND THEY REFUSED TO REFUND THE KEY COSTS I PAID FOR. I REGRET DOING THEM ANY CONSIDERATION AT THIS POINT; AS THEY ARE MALICIOUS AND DANGEROUS PEOPLE. [redacted]Desired Settlement: I AM LEGALLY ENTITLED TO HAVE THE WALKTHROUGH AND A SIGNED RECEIPT FOR MY KEYS PROVIDED. THE LANDLORD HAS STOLEN ALL THE KEYS AT THIS POINT AND HAS REFUSED TO PROVIDE AN ADEQUATE RECEIPT.

I ALSO EXPECT TO KNOW IF I AM TO CONTINUE TO BE PHYSICALLY OR VERBALLY ASSAULTED BY THESE TWO CLOWNS AS I LITERALLY FEAR FOR MY WELFARE IF I SHOULD SEE THEM AGAIN.

I ALSO AM LEGALLY ENTITLED TO A FULL REFUND OF MY DEPOSIT AS MY UNIT WAS IN PERFECT ORDER; OF 600. WHICH IS THE TOTAL DEPOSIT.

I ALSO PAID TO HAVE A COPY OF THE HOUSE KEY FOR THE [redacted]; AS THEY ONLY GAVE ME ONE KEY FOR THE UNIT AND ONE MAIL KEY. THEY REFUSED TO ACKNOWLEDGE THIS AND THEY REFUSED TO REFUND THE KEY COSTS I PAID FOR. I REGRET DOING THEM ANY CONSIDERATION AT THIS POINT; AS THEY ARE MALICIOUS AND DANGEROUS PEOPLE.

Business

Response:

To whom it may concern, On Thursday, March 31, 2016 Ms. [redacted] of [redacted] came to the office to complete her move out inspection. Our Leasing Consultant, [redacted], accompanied her to the apartment to complete the inspection. Per management instructions, [redacted] began to take pictures of the now vacant unit as this is standard for all move outs. Additionally, [redacted] started to document the condition of the apartment, again as this is standard for all move outs. We document the condition of every apartment at move in and move out. This does not mean the resident will be charged for what is documented, it is used so that our maintenance department knows what needs to be completed in the unit to get it ready for the next resident.

Review: I have had my car broken into twice..property stolen. My front plate licenses stolen on both vehicles. Car towed illegally...which I had to take off work to get...loss of pay. My bicycles stolen from my patio. Filed police reports. Concord, Ca resident found documents belonging to me in her yard. Asked for cameras to be put in place...they denied. Transient, homeless people drinking and smoking behind my property. Do not feel safe at all! In addition, several residents have come together in complaints as some have had all 4 wheels stolen. Trucks put on bricks in an attempt to steal wheels. Motorcycles stolen. property stolen off balconies and patios. Windows smashed. Multiple tenants have had license plates stolen, I have pictures.Currently, I have 4 open police cases.Desired Settlement: I would like FPI to replace all damaged items and costs to replace items stolen and time lost from work, and put in cameras and security throughout the premises. They charge their tenants more to upgrade the premises than they do to secure the safety of the tenants. PLEASE HELP!

Business

Response:

We apologize for the issues that you have experienced at Kirker Creek. We always push for our residents to make sure they do have renter's insurance as these things can happen anywhere and we are unfortunately not liable for the issues that have occurred per your lease. We do have courtesy patrol on the property and after learning of these events, have increased our patrols as well as had a standing guard to monitor the reported activity. We have also made sure the entrance gates are operational at all times and have replaced the spikes at the exit gates as well. Additional exterior lighting has also been added to the property. Please feel free to contact the leasing office should you have any further concerns. We appreciate your feedback and valued residency. [redacted]Community DirectorKirker Creek Apartments[redacted]

Review: So my wife and I recently tried to get an apartment at Waterstone Alta Loma apartments at [redacted] a property that apparently FPI Management manages. The lady in the office told us that the maximum number of people allowed to live in the biggest apartment that they had there (2 bedroom townhome)is 5. Needless to say that we were disqualified because we are a large family of 6.Interestingly, on our way out we ran into an old friend that I use to work with in construction that lives there on the property of Waterstone. He (Frank) told us that the maintenance staff that works and also lives there on the premises also has a family of 6 except that he is allowed to live in an apartment there while we were disqualified.I was just wondering if there was a different law for staff than there is for residents before pursuing this matter with legal counsel, seeing that there seems to be a double standard here on this property.Desired Settlement: Wanted to report this matter in case the management company (FPI) was not aware of this and to give them an opportunity to either to correct the matter or to allow us also to live at Waterstone with a family of 6. I am not an expert in law but I am sure that a lawsuit can be brought against this type of practice.

Business

Response:

Thank you for forwarding the complaint your agency received regarding FPI Management as it relates to the complaint submitted against Waterstone Alta Loma Apartments. Please be advised that our company does follow all California laws and business practices. This is our second Revdex.com complaint with regards to onsite management by an individual that is not in our database as a prospective tenant or current tenant. There has not been anyone denied or turned away due to having to many occupants. Please be advised that management has followed the same practices for our employee as we would a resident at our community with regards to reasonable accommodations for a specified amount of time. The maintenance supervisor will be moving off site as of July and there will be another employee living on site. Thank you. [redacted]Community DirectorWaterstone Alta Loma

Consumer

Response:

I want to know the reason why the staff that lives in the apartments is allowed to have more than 5 people living in their apartment while prospective residents are not. Just because that you stated that he supposedly moving out after July does not explain why he is currently living there with 6 people in his apartment. Not only does that violate your occupancy policy but it also violates California state law regarding housing.

Business

Response:

The maintenance technician for the property welcomed a new baby to their family this year and his family grew to six individuals. He lived in a two bedroom and apartment which was too small for his family size. Since his wife was on maternity leave and his other children were still in school they had a reasonable accommodation to stay in the home for a limited amount of time before they moved into a larger home. As of this last weekend he and his family have moved to a sister property into a three bedroom home which can accommodate his family size.

Review: Re: Bay Village Apartment/Vallejo Security Deposit Refund. 21 Day Deadline per CA Civil Code 1950.5 & Lease Breached on April 21, 2015. Corporate office issues refunds.I am starting with the Revdex.com in hopes my complaint can be resolved rather than Small Claims Court in which I will request "Treble Damages/Penalty" in the amount of $910.41 Plus Punitive Damages. I gave the required 30 day move out notification to the complex and moved on March 30, 2015 and was told by [redacted] that the Disposition of Charges and Check in the amount of $303.47 was mailed out to me on April 10, 2015 to my "last known address" which was the apartment I had resided at [redacted] As of today, April 29, I never received either. Bay Village emailed me a copy of the Disposition of Charges and Utility Bill along with what looked like the actual check that was never mailed out to me. I have been very persistent and was told with a new forwarding address the check would be overnighted to me on April 29, 2015 in which I provided. I asked for a check number and overnight tracking number but was never given one. I contacted the District Rep [redacted] to assist in getting this matter resolved but have not heard back from him. Note: Based on the reviews I have read and comments from individuals, I became aware of the fact that this is an on going problem with tenants would have moved. I do not believe that this company has been honest with me.Desired Settlement: When leases are breached by the landlord/owner/apartment/property management the FULL Security Deposit should be refunded which is $500.00.I am asking for the refund in which I am entitled $303.47 (even though I disagree with the amount)

Consumer

Response:

Consumer states that they did receive payment this morning via [redacted]. They wish to close the matter as resolved.

Review: My roommate and I rented an apartment 1200w with Sun Village Apartments managed by FPI Management, Inc.. I was working with [redacted] ###-###-#### Ext [redacted] at corporate offices, however my case has not been resolved since November of 2013. I am concerned as I have paid my half of the early termination bill and I was told they were going to take me to court for what they called a "skip" for my roommates half of the payment. I provided proper notorized documentation in a timely manner and I am still waiting for a response. I have been diligent with my communications but have found response with FPI Management poor. Can you please help me to close my current case with some type of resolution.Thank you,[redacted]###-###-####[redacted]Desired Settlement: Letter stating my credit score will not be affected as I have taken care of my portion of the early termination bill within the time frame stated on the rental contract.

Business

Response:

Dear Ms. [redacted],

Review: FPI Management manages the senior apartments at [redacted]. The management company entered the apartment one week prior to out pre paid for time. They took every piece of furniture and paper in our apartment. When we confronted the management team, we were told it was a mistake. As we have spoken to the upper management with FPI, they refused to investigate this situation.Desired Settlement: We are looking for $1,000 for the stolen property. We are looking for a one week rent credit for emptying the apartment one week prior to our exit.

Business

Response:

This matter was fully investigated by Fpi management. A slip was left in the apartment home in question by the VAA as a receipt for donated items. We then followed up with the VAA and they confirmed they picked up at the location in question and on the date in question. The VAA was not given access to the apartment in question by any Fpi management employees.

Thank you,

Review: I lived in Sierra Ridge Apartments (which I believe FPI is currently changing to [redacted]) for over 4 years. The property was sold and FPI Management took over for the new owner. They promptly served me with a 60 day notice to vacate. Upon move-out I was told that I would be getting my entire security deposit back because the apartment was clean and they would be renovating. When I received my deposit, FPI had taken out 2 days worth of prorated rent and upon reading the form I realized it was because the manager had put the incorrect day of my move-out. I contacted her and she told me that she would fix it immediately and that I would receive a check shortly. This was quite a few weeks ago and I am exactly one month after my move out date right now. I called today and spoke with the manager [redacted] and she was EXTREMELY rude to me. She basically said that she has done all that she can do in the situation and that me calling everyday to check on it is getting nowhere. I reminded her that the reason I am left to call daily is that in the last few weeks, every single time I have called I have gotten either no answer or another employee answers. I left countless messages and then just finally showed up at the office to speak to [redacted].Desired Settlement: I would like the portion of my deposit back that was owed to me and I would also like FPI to be made aware of [redacted]'s awful customer service (lack of communication, not returning phone calls, not answering the phone, talking down to a customer, etc.) and the way that their company and policies are being represented.

Business

Response:

Hello [redacted],

Thank you for your feedback. I am sorry to hear that our customer service was not up to your standards. We are not able to cut checks at the on-site office, so your check is being cut from our corporate office. I have spoken with our Accounting Department and they have assured me that your check is being cut today, and we have requested that it be mailed to you today as well. Hopefully you should have the check in the next few days. Please let us know if you do not receive your check by mid-week next week. You can reach our corporate office at ###-###-#### or email [redacted]. You are also welcome to email the Community Director at [redacted] for an update.

Review: I moved out of Lindsay Family Apartments on 5/31/15. It is now 9/9/15 and I still have not received my security deposit back. On 7/1/15 I received the first copy of the statement. Well after the 21 days by law that requires them to notify me what my deposit is being kept for. I called the property manger several times have went back in forth and she was suppose to send me a revised copy and I still have not received anything. I have called corporate office several times left messages and no one calls me back. I just want this to be situated. I always paid my rent on time never was they're money late. Now they are holding my deposit.Its been over 3 months now and I am still going back in forth.Desired Settlement: Refund my security deposit.

Business

Response:

On May 1st, 2015 notice was received and a forwarding address was provided. On May 31st,2015 keys were left in rent drop box. On June 1st, 2015 a walk through of the unit was conducted by [redacted] and Maintenance. On June 6th, 2015 a Deposition was completed and sent to corporate, charges include wear and tear, 3 patch repairs for bleach stain on carpet, 9 red stains, cleaning charge and a replacement of hood filter. A revised statement was sent out on July 16th, 2015.A check was issued out on August 27th, 2015. On July 15th, 2015 I [redacted] Received a call from previous resident stating that she had not received her deposition of her security deposit, I [redacted] explained that her deposition was sent out on June 15, to the address that was on file since previous resident did not provide a forwarding address. on June 29th I [redacted] receives a letter with her current address, at that time I [redacted] Mailed out a copy of her deposition on July 1st, 2015 to [redacted]. On July 13th, 2015 I had called [redacted] to see if she had received a copy of her deposition and and if she had any question to give me a call back 1st call at 4:18pm left message, 2nd call at4:38pm. On July 21st, 2015 [redacted] called at 1:04pm to disagree with the charge of red stains and patch work of bleach stains. On July 22nd, 2015 at 1:3pm I received message. On July 23rd, 2015 at 9:06am I returned [redacted] call but no answer. On 07/28/2015 [redacted] called at4:30pm to disagree with charges of red stains.[redacted]Lindsay Family Apartments

Business

Response:

This issue has become a legal matter and can no longer be addressed in this forum since the former resident informed that she has filed a small claims case.

Consumer

Response:

I am rejecting this response because: I am asking to resolve this issue before I file a small claims. I've attempted to call email them to notify I do not agree with the charges and I am not getting a response. I stated I would proceed with legal services if we where not able to resolve this between ourselves. And so far their has been no attempt of resolution from the business.

Review: I am a tenant at Bella Vista at Hilltop Apartments. One of the reasons I moved there was for the security features of the gate. Since my move in date on September 13th the gate has worked twice. Since then the company leaves the gate up for the entire US to drive into the complex at the same time they are collecting the monies that are part of rent for these services and are not deducting from rent nor are they fixing the gate. Either they fix the gate and continue to be paid the amount of rent that I am paying for the services or they deduct it from the rent and not fix but they cannot take my money and not fix. They cannot have bothDesired Settlement: Either they fix the gate and continue to be paid the amount of rent that I am paying for the services or they deduct it from the rent and not fix but they cannot take my money and not fix. They cannot have both

Business

Response:

Dear Ms. [redacted],

The gates at Bella Vista will be working by close of business Friday, November 7, 2014. Due to the nature of the repairs that were needed the entire system had to be reprogrammed and all resident information re-entered. We did send out an email to all residents stating the reason for the gates being open the week of October 20, 2014. Once all information is entered the gates will be working normally. We apologize for the inconvenience and appreciate your patience.

Sincerely,

[redacted], Community Director

Bella Vista at Hilltop Apartments

Consumer

Response:

I am rejecting this response because: Please ask them to ensure that the gates remain working and not just for 1 day in response to this complaint. As I have noticed the gates are down when the city comes to inspect and when they need it to be for their benefit. I would expect for the gate to now remain permanently down on a regular basis

Review: I would like to complain about FPI property(River Terrece Apartments).First off I lived there for(22mths)it is the worst complex I have ever lived under.I've had my property robbed while living there they did'nt let me terminate my lease without being charged, they did'nt let me move to another apartment upstairs to feel more secure the manager really could care less this was after I had just renewed my lease. Second a pipe broke created mold to the point of my kids getting sick I had to call them and persist that there was a leak in order for them to fix it my kitchen was inhabitable to use for over a week the smell of mold stayed on my clothes and furniture that I had to throw away when I moved out.The bathroom would get random leaks we never knew where it came from the maintenance came out a few times and said it was from upstairs and that they finally fixed it but it still occured from time to time.I requested them to fix the gaps under the doors to stop slugs, rouches, and ants from coming in they said,they would fix and never did.The neighbor also dirtied my front window and 2 outside doors from I dont know what I told them it was not my doing and looked disgusting and they never did anything about it.When I gave my notice I requested to have a walk through to take place I recieved the notice of the time and date and no one ever showed up I called once but they are not good at answering the phone.They are charging extra for a full clean of 8hrs of labor/$184.00 which I cleaned before moving left a gallon of milk in a clean fridge I told her what is a full clean she said(Jaime the property manager) that it requires cleaning blinds,base boards,closets,doors,windows,ac,and appliances this is all for general cleaning not including the charges for paint and carpet which I understand needs to be done no matter what. But I left it clean the way it was upon move in I moved in and on my check list told them it had dirty base boards mark and fingerprints on doors,dents,chips on walls,when I moved inDesired Settlement: Partial cleaning half of $184.They're charging me for a full cleaning when it wasn't done when I first moved in(on my itemized move-in list)I cleaned the windows but told them I won't clean things the neighbor did that I told them about.Charged $90for 2 sets of blinds that were not broken when I left or I would've fixed like I did on 1 window I asked to see the work and unit showing they actually fixed or changed she said no.I never got my walk through because they didn't show up or answer.

Business

Response:

Ms. [redacted],

Thank you for your correspondence. Please be advised that I had the opportunity to review your file and speak with you regarding your outstanding move out charges. I'm very happy that we were able to come to an understanding and resolve your concerns. The Management Team at River Terrace works diligently to resolve outstanding service requests within 3 business days once they are reported to the leasing office. There are, unfortunately, incidents that are beyond our control such as pipe leaks, acts of nature, etc. that may take longer to resolve but with the residents cooperation and consistent communication these things can be reconciled within a reasonable time frame. In regards to a few of the other items that you've listed in your complaint please know that I would be happy to discuss them with you privately as I don't feel it is appropriate to discuss them in a public forum as I do not want to release proprietary information in a public setting. Again, thank you for your communication and if you should have any questions regarding this matter feel free to contact the Leasing Office and a member of the Management Team will be happy to assist you.

Best regards,

Community Director, River Terrace Apartments

Review: We have lived at the above listed location for the past six months. During those six months, we have received notice to pay late fees every single month. We had a ledger printed out every month that we received a notice, as well as bank confirmations of payments with the correct date, as well as confirmations from the complex. Since we have lived here, not once has our balance been at zero. When this issue is brought up with management, they go through our ledger, correct the problem and discard the notice due to "data entry errors." We have received notices from $100 all the way to $600. The last noticed we received was on 22 December for a fee that had carried over from November. However, the notice we received in November was for a $209 amount. The notice we received in December, which was to include November's fee, was $192. When management was confronted on this issue, their response was that our checks were not on time. However, like all other months, we had to show them bank confirmation of when the check was cashed. Each bank confirmation had occurred prior to the first day of every month. We are extremely frustrated, that every month we have to spend an hour with the front office clerk going through what is owed verses what was a mistake. During December, the second week we got a notice that there was a $36 credit on our account for overpaying, Two weeks later was when we received the notice to pay $192 . We are frustrated with the bookkeeping abilities of this management as well as the inability to correct the problems the first time. The notices that we receive have a three day limit to pay or quit, which are dropped off in the middle of the day when we are at work. There have been times where management has dropped the notices off over the weekend, and the three days to pay or quit or during the hours in which they are closed. The management is poor at returning phone calls or emails. The front office assistants I never have consistent information for us. There is a lack of communication between management, employee, and tenant.Desired Settlement: I would like an accountant to go through our ledger for each month and determine what mistakes were made as well as determining what money is owed back to us. We will be attempting to get out of our lease. We no longer have a desire to live in a complex where paying rent each month is a hassle, where the management is unprofessional as well as ineffective and inefficient.

Business

Response:

To whom it may concern,

Review: This company manages the apartment complex that I was living in, Summerhouse Apartments in Alameda, CA, and I have not been able to get my security deposit back in 3 month. I moved out on July 24, 2015 and it is now 10/22/2015 and I do not have my deposit. At first my roommate had the check sent to a bad address which I found out after a month. I got the issue sorted in person at the complex and they said they would send the check to my new address. It took until 2 weeks ago for them to even send a new check, supposedly, but I still do not have it. I have confirmed the address over and over with them and they say that they cannot help me anymore at this point. I am trying to avoid suing them in small claims court as I just want my money back and to be done with this company. They said that I could pick up the check but that is over 2 hours away from where I live and I don't have that kind of time. Part of the money owed is also for us overpaying rent on our last month. I asked them if they would send it certified and they asked if I would pay. I do not feel like that is on me to pay since they owe me the money and technically, the fact that I have not received it in this amount of time is illegal. Please help!Desired Settlement: I want them to either send me a certified check, and they pay, or ACH it directly into my account.

Business

Response:

Hello [redacted], Thank you for bringing your concerns to our attention. At Summer House Apartments we strive to provide every resident with the best possible living experience, and I apologize that has not been your experience. We understand that you are frustrated that you have not yet received your security deposit refund. When you contacted us a month after your move out you were concerned that you had not received your refund check yet. At that point we were able to determine that your roommate had provided us with a forwarding address to a place where you were not able to receive the check. Typically when a refund check is not received, we allow 90 days to pass before placing a stop payment on the check & issuing a replacement. We accommodated your situation by issuing a replacement before the 90 day period passed. Our records show that your replacement refund was cut & mailed on October 9th. I am so sorry that you still have not received the second check and fear that it may be delayed within the postal system. I welcome the opportunity to meet with you and further discuss this situation if you wish. Please contact me at the office at your convenience. My office hours are Mondaythrough Friday from 9:00 AM until 4:00 PM. Again, thank you for reaching out. Sincerely, [redacted]Community DirectorSummer House Apartments([redacted]

Consumer

Response:

I just got home from picking up the check from FedEx. They cut the check on 10/23/15 which contradicts the time frame they provided of sending out the check on October 9th. This also proves that it took 3 months to receive the money back. This is illegal which I'm sure they realize since they cut a check and sent it overnight on Friday the 23rd. This reflects very poorly on the business.

Review: I moved out of Helzer court Apartments in San Jose Ca on July 13th. it has been over 2 months and I still have not received my Security Deposit!!!I tried contacting [redacted] multiple times and she was not able to help. Eventually she told me she was not able to get in contact with the accounting department, and that was the last I heard from her.Desired Settlement: I will be suing for Twice my inital security deposit, plus my time wasted.

Business

Response:

To Whom It May Concern:

Review: My mother was a resident at the Maywood Villa in Maywood Ca which is managed by FPI Management. Due to health reasons she had to be removed from her apartment via Ambulance and was hospitalized. Due to this issue she was unable to return to her apartment. For this reason I had to move my mother out of the apartment. As I did not know my mother was going to be hospitalized I was unable to give a 30 day notice that I was going to be moving her out of the apartment. I spoke with the acting manager at that time and explained the situation. I was told that it was fine and considering the situation it was no problem and to vacate the apartment within a few days and it would be fine that there was no 30 day notice. Now I am receiving a statement from the NEW manager that my mother owes rent and that they will be keeping the deposit. When I did all that was requested from the previous manager and was assured the deposit would be returned.Desired Settlement: I would like for the deposit of $801.00 to be returned plus the return of the $300.00 deposit that my mother left to own a dog on the property. The management is not acknowledging this deposit at all.

Business

Response:

To whom it may concern,

Review: I moved into the [redacted] with my boyfriend, who has lived here for the past 10 years and recently got some new neighbors upstairs that cause a significant amount of noise during quiet hours (note this goes on from sometimes 8 or 10 PM all the way to 4 or 5AM). This has been going on for the past 2-2.5 months. We've made several complaints to the office and pretty much nothing has been done. It has come to the point where we now call the police and the police suggested that we take our new upstairs neighbors to small claims court or take legal action against you guys for breaching lease agreements. Also, the community director, [redacted], knows of the situation but has failed to talk to or contact either of us regardless if other managers have reached out to us. It was [redacted], and [redacted] that spoke with us and the upstairs people about the noise. [redacted] told us the only way that the issue would be resolved is if they moved us to a different unit which blows my mind because why should my boyfriend, who has lived here for 10 years (and about 5 years in our current unit) be the one to move to a new unit. What another concern is that every time that I've tried to reach you guys via telephone, I either get voicemail or transferred and then voicemail.

And on top of all of that there are roaches, ants, mailboxes constantly being broken into and the garage gate for my building is constantly left open which I understood that during leasing office hours it was used as a detour while the entrance to the leasing office was under construction. However, the construction is done and the gate is still open. What is the point of having gated garage parking if it's left open 24/7?Desired Settlement: At this point, we no longer wish to stay here considering how we've been overlooked regarding the main issue about the noisy neighbors. We just wish to break our lease with no penalty and receive our full deposit back of $500 (because after we leave, the unit will be completely renovated regardless of any work or "damage" that has been done). Our lease is up in February and we wish to break our lease at the end of January.

Business

Response:

To whom it may concern,

Review: Remainder of deposit refund never recieved, many calls to update made to leasing odd ce "[redacted]" ,to check status of deposit check numerous messages for leasing mgr "[redacted]"..left msgs with no return calls from her, so I took a step above leasing office and left msg to call me regarding my still not recieving my deposit/itemized list to regional mgr at FPI managemen. Inc. She also did not speak with me or return my calls. Today I formally mailed a request letter for my deposit via first class certified req signature. No one is talking with me, I stated if payment still mot revieved in ten days I will push on with small claims. Im also requesting a copy of original postage time /date stamped mail of said check date feb.19th ,2015. If original is not recieved I will add $250 be added with my request of deposit $458 is the amount [redacted] said was the amount of my refund. I do know I never got an itemized list of deductions either. I have nothing to work with or compare. This can be a he said she said scenario and professionals with that check date I chose to give even more time for extra rerouting fowarding return to sender of mail. Yesterday the 16th, I called [redacted] once again giving her a few hours before closing, to please call me back. Ive exhausted my reaching out to whoever is in charge the. Leasing office or property mngmt. Still unclear, since my last day the 5th of feb. They dont communicate with me. I deserve an explanation not the run and hide around. Im not financially well after this, and I had a lovely 2 years at miners station apartments, I had nothing but positive things to say but.since I vacated and turned in all keys and cards... I no longer exist im so disappointed [redacted] never treated me this way, but most of all this is bad business.. Thats is wrong and illegal, I have copies of cashiers checks all equalling $935. Upon move in. I followed thru on my part. Awaiting my deposit I hope this made sense im so brome and exhausted and saddedned the total lack of customer serviceDesired Settlement: My refund [redacted] stated waa $458, plus the extra running around town trying to give your office current info\addr on myself to you immediatley, I feel this has bee handled in an ill maner. I rrequested for the month of feb... my mail go to "general delivery post office", I feel you did the opposite and you sent it to my old apt I moved out of, why I had to do general delivery for my utilities or they would keep billing me so thats why I planned the month of feb until my new place was available.

Business

Response:

April 7, 2015Dear [redacted],We deeply apologize that you have not received your security deposit back. I personally submitted your forfeiture to our corporate office as well as the corporate accountingoffice to cut and mail your refund check within the 21-day period. Your first check was cut and mailed out on 2/19/15, check #[redacted]. We did a stop payment oncheck #[redacted] and reissued a new check to you that was mailed out on 3/23/15, check #[redacted]. Upon move out you did not provide a forwarding address besides the general mailing, which we cannot send out to. Unfortunately, we are required to use the last knownaddress on file, which was [redacted]. You then came to the leasing office on March 9, 2015 and informed me that you have a new address. The new address provided is [redacted]. If you have not received your check, we would like to reissue you a third check that would be mailed directly to Miner’s Station office for personal pickup. We have been working diligently with our corporate office to get you your refund. We are sorry for the inconvenience.Respectfully,[redacted]Community DirectorMiner’s Station Apartments###-###-####

Review: We used to live at [redacted]. THE [redacted] APARTMENTS our lease ended on November 31 ,2014. My sister [redacted] was getting everything taken care of as far as verifying the debt if its valid. We requested itemized statement from FPI property management and my sister received all the documents she needed and paid for it. The sad this is they already reported it in the collection agency while the process is still on going. My sister send in a payment for the amount they requested. Why would you report in collection if we are in the middle of arranging this situation. This should be handle by the company my sister and Me. I am very dissapointed that this applied to my credit report as collection. I believed that the 3rd party collection agency should have never get involved.Desired Settlement: I want them to remove the information from the 3rd party collection agency IQ DATA that we still owe the money. We request Itemized statement from you guys, you provided it and we paid it. IQ data reported this collection on my account today 04.01.2014 We paid the charges you sent directly to arterra apartments. I want the report be remove in my credit.

Business

Response:

Hello,

I am sorry that this was reported to your credit. Anytime someone moves out, we immediately send the move out file to a 3rd party collection agency to collect the move out costs. They contact the previous resident for 30 day. If they do not receive payment within the 30 days, they report to your credit. We have received your payment and have contacted the collection agency to remove this from your credit report. Unfortunately, the debt was reported to your credit around the same time that your payment was received to Arterra's Leasing office.

The absolute worse company I have ever dealt with. Worse than comcast, worse than at@t

I am living in Siena Villas in Elk Grove, CA and having an issue with my new lease agreement. My experience living in this community hasn't been all bad; however the last year I've had some bad experiences. The problem is the leasing office staff. In the spring, there was a gas leak issue and my gas was shut off for almost a week. At one point during this ordeal, I called into the leasing office for a status update on the gas leak issue and was told I would get a call back that evening and nobody ever called me. I had to follow up myself the next morning. My a/c line was clogged and it continued to leak from the a/c vent. I had to call maintenance on three different occasions to finally get it corrected properly. Previously, I have submitted maintenance requests online and maintenance never shows up or I never receive a response either by email or phone call. My lease was coming due at the end of July 2015, the leasing office called me to offer my new lease terms. They asked me if I was interested in renewing my lease and I told them it would depend on the new rent amount. They stated it was going to be lowered, so I decided to renew my lease. I came into the office and signed my new lease agreement with lowered rent amount. Approximately two weeks later after I had already paid the new rent amount, I received a phone call from the leasing office stating they made an error on the rent amount and the rent will increase. I explained that I signed a lease and they didn't care. They are willing to breach the contract even when they know it is binding. The office called me back stating I can pay the previous lease amount for the month of August while I figure out my options, so I provided an additional check for the difference. On 8/9/15, I received an insufficient funds notice from my bank because an additional rent payment was taken out automatically from my checking account which made my check be returned for insufficient funds. When I went into the leasing office to confirm they weren't going to put my check through for a second time and express my disappointment, the community manager Jenni was extremely rude and unprofessional. When she was explaining to lady helping me the situation, her tone was rude and completely sarcastic. I am shocked by her behavior because I've lived in other FPI Managed properties and have never experienced this kind of unprofessional behavior ever. In my opinion, FPI needs to get rid of her. Although she knows that an error has been made, she isn't willing to be in integrity and honor the lease agreement. Instead she is trying to pressure and bully me into signing a new lease. If I don't get resolution and have my new lease honored, then I will be looking for an attorney.

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Description: Property Management, Apartments

Address: 3187 Red Hill Ave Suite 220, Costa Mesa, California, United States, 92626-3499

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