FPI Management, Inc.

Review: I live in an apartment complex where we are required to register our vehicle and put a sticker on our cars. However there are lots of parking issues and thefts.I have had my garage lock cut off 3 times, the parking lot is in total darkness which makes it prime for crime. It is not that they just give everyone stickers.There is a sign about unauthorized vehicles with be towed.If the sticker was the only thing of proof of authorization that would be different. We have to bring in our registration and description of the car and the plate number. My car was towed away for a second time with in a 3 month period. I have contacted the corporate office yet they never returned my call. They want 312 dollars and 60.95 for each day. I'm on section 8 and when I get payed I have to pay my rent. I want my car back. I feel like the apartment complex where I have a lease and entitled to have parking for my cars have stolen one of them. They tow multipal cars nightly, its not right.Desired Settlement: I want my car back.

Business

Response:

January 26, 2016To whom it may concern;Our community has had many parking issues in the recent past, so to reduce the parking problems, our community is now permit parking only. In late October, we issued a notice to all residents explaining our new parking regulations in detail. I have attached a copy of the letter, as well as the form she filled out acknowledging the new parking rules. We also have signs throughout our community stating that our parking lot is permit parking only. I have attached a picture of the sign as well as pictures of [redacted]'s vehicle showing there was no parking pass displayed. [redacted]'s vehicle was towed in December for parking in a handicap spot without any handicap placard or plate displayed. This past week she was towed due to no visible parking pass. Our security company authorized the tow, as they are under instruction to tow any vehicle that is parked illegally or not clearly displaying a parking pass. At this time, we do not have a way to pull residents information based on permit number, which is why we stressed the fact that all vehicles must have a visible parking pass displayed. Please contact me directly with any further questions.Thank you,

Consumer

Response:

I am rejecting this response because: Things get stolen when I registratered the car with the plate number I put the sticker on the windshield, and it was parked in the handicapped spot because there was NO other parking spaces. There is NO other lot around the complex to go park at. I pay rent here and I should be able to park my car here. If the complex would fix all the lights on the property then maybe there would NOT be some much stealing in the lots or the garages being broke into. My garage has been broken into 3 times in the 2 years that I lived here. My windshield has been broken and my tire flattened. And now my car atolen.

Business

Response:

I apologize for the misfortune that you have experienced regarding your car being broken into. Unfortunately, the community and its staff members are not liable for your vehicle or its belongings per the lease that you signed for move in. I would suggest investigating renter's insurance options that extend to your vehicle as well to ensure it is covered. Registering your vehicle to park on the property is required by all residents that utilize the lot. Registration does not grant you the ability to park in handicap spaces at any time.

Consumer

Response:

I am rejecting this response because:The car was NOT towed because it was not in a handicaps space. It was towed because the sticker was gone. The apartment complex is just too lazy to print out a paper with the registratered license plates that is registratered. Shame on you. It is a low income housing complex and you know that the parking is a major problem. It is despicable that you think it's except able to steal my car. I'm just great full for the FACT that what goes around comes around.