Franchise World Headquarters

From: [redacted] To: [redacted] Sent: Wednesday, February 12, 3:PMSubject: RE: Refund Hello Mr [redacted] , I have spoken to the owner personally today and they are going to send out a preloaded gift card to youIt is good at any Subway with no expiration date I hope that this will resolve the issue and allow you to visit any Subway at your convenience Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It only took months of me fighting with Subway, but it's finally resolved
Sincerely,
*** ***

From:
font-family: Arial,sans-serif; color: black;"> [redacted]To: [redacted] Sent: Wednesday, February 12, 2014 3:54 PMSubject: RE: Refund
 
Hello Mr. [redacted],
 
I have spoken to the owner personally today and they are going to send out a preloaded gift card to you. It is good at any Subway with no expiration date.
 
I hope that this will resolve the issue and allow you to visit any Subway at your convenience.
 
Sincerely,
[redacted]

Review: Hi,I had a [redacted] card which I was funding using my credit card and over the span of few months I had accumulated enough points for a free sandwich. Recently, I purchased a gift card online and linked my existing account with the gift card. However, [redacted] froze my account and when I called they told me they froze it due to suspected fraudulent activity linked to the card I purchased online. I informed them that I already have my existing account with the money I funded through my credit card and enough points for a free sub. I haven't even used the "new" card once but they blocked my entire account. I couldn't even use my own money or accumulated points. They said it's under investigation and they will get in touch with me. This was over 2 months ago. I called repeatedly and after been on hold for more than 40 minutes each time they keep telling me it's under investigation. I also told them they can "freeze" the amount in dispute until they figure it out but they shouldn't freeze my entire account which I funded through my credit card and my rewards balance since those are not in question. I tried gettign this resolved but they refuse to do anything and when I call I have to be on hold for 40 minutes or so and get the same answer "it's under investigation and we will get back to you." I have been very patience with them and waited 2 months but it's getting ridiculous. My current balance on the card is $52.06 and 75 points. I want them to unfreeze my account and let me use my own funds and points that I earned! Thank you.Desired Settlement: I want them to unfreeze my account and let me use my own funds and points that I earned! Thank you.

Business

Response:

From: [redacted] Sent: Monday, June 29, 2015 3:30 PM To: [redacted] Subject: [redacted] Hi [redacted], In regards to this complaint. The card was frozen because it was combined with another card that had been closed. The card was unfrozen on May 11. He has used the card on May 14, 20 and June 1.

Review: I have a cashcard good at [redacted] restaurants. It became damaged and unusable; my fault. The card says the remaining balance can be replaced if the card is registered online. I wish to do this. To register the card online it is necessary to provide a mobile #. I haven't a mobile, so cannot do this. The amount involved is small ($4.65). I have been unable to use the website of the [redacted] to contact them. I filled out a complaint and the website said they would get back to me promptly; they did not. [redacted] card [redacted]pin [redacted]Desired Settlement: I want a [redacted] cashcard in the amount of $4.65 sent to me.

Business

Response:

The following is the response I sent to Mr. [redacted]. Wednesday, July 29, 2015 Dear Mr. [redacted]: Thank you for taking the time to contact us in regard to your Electronic [redacted]® Card. I’m sorry you are having such a difficult time. I would suggest you obtain a new card and have it activated. You may then have the balance from the damaged card transferred to your new card at your local [redacted] Restaurant. To protect our valued customers we strongly suggest you register your card to help prevent fraud in case it is ever lost. Once the card is activated and the balance transferred go to my[redacted]card.com and register your new card. You can select any digit you would like to put in for the cell phone number i.e. [redacted] or you may also use your home phone number as your cell phone. In an effort to better assist you I have also attached the Request Rewards Points Form and Refund Request Form for your convenience. Again, thank you for being a loyal [redacted]® customer. Sincerely, [redacted] Customer Service Manager Comment ID: [redacted] Regards [redacted] Customer Care Manager [redacted]

Review: Went to a franchise owned [redacted] last Thursday - contacted [redacted] with video , contacted corporate who was supposed to contact the owner through their corporate Website about an issue where there were 2 employees fighting got our order wrong so we had to continue repeating it with it still wrong and no one has contacted us back yet makes us write all these links. We want our money back 17.00 for the meals which were wrong - salad and sub. If not we will go further with thisDesired Settlement: 17.00 refund of food and watching a fighting match the whole time we were there.

Business

Response:

Hi [redacted], The owner replied with the following: From: [redacted].com] Sent: Monday, October 12, 2015 8:04 PM To: Customer Care <[redacted].com> Subject: customer comment Customer Service Comment for Store [redacted] Comment ID # [redacted] has been taken care of I emailed the customer and told them I will be mailing them a check for the refund of $17 [redacted] Franchisee / MUO Cell ###-###-#### Regards Paula A. G[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

And have received check

Sincerely,

Review: In October 2012, Subway ran a promotion where they placed codes on their Doritos chip bags and soda cups. When you register your emails online with subway you could enter these codes to see if you won a prize. Some prizes were for cash, food gift cards and I think even vehicle. When you entered the code this video would have a bunch of people dancing letting you know if you won a prize. When I entered my code it said I won a sandwich. I have placed over 10 calla And submitted 2 emails with no response. I finally called to follow up on March 18, 2013 and was told they would not be issuing me anything because they were not able to find anything. [redacted] in Customer Service said that they get rid of their records and then they start a new promotion. I am very disappointed in Subway that they did not offer to make this right with their customer. There is no one to escalate this further because she said there is no CEO to speak with and there is nothing they can do. The issue is a matter of principle. I wonder how many more customers they cheated from this promotion.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Subway to make this right and hive me my prize. Give their customer the benefit of the doubt.

Business

Response:

Business Response /* (1000, 12, 2013/05/07) */

Case ID 84116154

From:[redacted]

Sent: Wednesday, April 10, 2013 5:02:39 PM (UTC-05:00) Eastern Time (US & Canada)

Subject: RE: Customer Service Comment for Store 0 Comment ID # [redacted]

Thank you for bringing this to our attention. The original 3 email addresses that were provided could not be located in our system, but I have found the newest [redacted] account that has been provided.

This user is in fact a $5 Subway gift card winner. The complication was that she failed to complete the registration at the time of the promotion, so we simply did not have any address to send the card to. At that point, she was scrubbed out, and left off of the fulfillment list because of insufficient shipping information.

I will arrange for a $5 gift card to be sent to the address that Anna has just recently provided.

Thanks,

[redacted] Project Coordinator

Review: I bought a veggie patty sub from Subway. The patty was undercooked and slimey. I contacted Subway through subway.com. They sent a replacement voucher, which Subway refused to honor. I mailed it back to Doctor's Associates, asking for a refund, but they didn't respond.Desired Settlement: refund[redacted], MI$5.04

Business

Response:

From: [redacted]

To: [redacted]

Sent: Wednesday, February 12, 2014 3:54 PM

Subject: RE: Refund

Hello Mr. [redacted],

I have spoken to the owner personally today and they are going to send out a preloaded gift card to you. It is good at any Subway with no expiration date.

I hope that this will resolve the issue and allow you to visit any Subway at your convenience.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

It only took 3.5 months of me fighting with Subway, but it's finally resolved.

Sincerely,

Review: I was served ice cold meat on 3 foot long subs . They were Philly steak. I paid 27.00 for cold food and rude customer service.Desired Settlement: I have the receipt , I want a refund or , food replacement for a different subway , not owned by the same person.

Business

Response:

OWNER RSP (MJ) 09/15/15 From: Ahmed & Shaista K[redacted]] Sent: Tuesday, September 15, 2015 9:35 PM To: Maureen J[redacted] <[redacted]> Subject: Re: Customer Service Comment for Store [redacted] Comment ID # [redacted] Spoke with the customer; sending coupons; spoke with the employee and retrained in toasting and customer service skills. Regards Paula A. G[redacted] Customer Care Manager

Consumer

Response:

The manager had sent me 2 -6" coupons. I had 3-foot longs. Again I want a refund

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: I have $20.98 on my[redacted] card and for some reason it is FROZEN where I am unable to use my card at all. The last time I use the card was on 11/3/14 for a in store purchase of a sandwich. I had a balance of $5.45 on this date 11/3/14. On December 13, 2014 I placed more money on my card three different transactions one for $6.00, $5.00 and one more for $5.00 all of the 13th of December. I looked at my card and saw that it was frozen, I called the [redacted] 877 number on the 16th of December and they were unable to unfreeze my card and stated that it would have to be elevated to their Corporate offices, the[redacted] customer service rep said it should be handled within 24 to 48 hours, this would make my issued being solved on the 18th or 19th of December. I once again looked at my card on their website and noticed that it is still FROZEN and called the 800 number again, and once again they could not help me stating that it would have to be elevated to the corporate offices. and my card is still frozen as of today 12/22, 2014 11:43 Am pacific timeProduct_Or_Service: [redacted] Gift CardDesired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)I would like for them to refund my money and to give me a free gift card for a complete [redacted] meal for the inconvenience.

Business

Response:

RESPONSE 1-15-15 I called the customer and left the message for her to call me back. As far as the reward/cash card being frozen we haven’t froze any cash card from our location. If she had given you the card number please forward it to me so that I can research more, I’ve pulled up all the records from IPC card history and there’s nothing matching to her explanations. Regards; [redacted] ###-###-#### store #[redacted] Regards [redacted]

Consumer

Response:

Review:[redacted]

I am rejecting this response because: I called the 800 number several times and gave them my card number and information it's not my fault that your company representative dis not keep the information. They told me that they could not un freeze my card only someone I corporate could un freeze it and one phone call does not solve this problem.

Sincerely,

Business

Response:

From: [redacted] Sent: Friday, January 30, 2015 2:39 PM To: [redacted] Subject: FW: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted] Hi[redacted], As mentioned in the last email I sent below by the owner. Card Services and their records see no frozen action. Card Service has fraud checks in place that will freeze a card if too much activity and/or card merges occur in a short time frame. The card can be released if the customer calls the[redacted] call center (the only way this can be fixed). The number is on the back of every card. We have no access or visibility from our offices. Regards [redacted]

Review: I have a Subway rewards card. I made a $24.08 purchase & did not have the card on me. As per the web site instructions, I completed a request form & mailed it in with the receipt to get the rewards points credited to my card in late Nov 2014. To date, it has not been credited. I have contacted Subway via their online "contact us" form and called mutiple times without resolution.Desired Settlement: 1. Add the appropriate rewards points for my $24.08 purchase to my Subway loyalty card [redacted]

2. Consider changing process of using a mail in form to an online submission. See [redacted]'s web site for a better system of handling these situations.

Business

Response:

Team, Points were added on 4/10/15. [redacted]) tried to contact the customer but there was no answer and she left a voicemail. She also sent an e-mail letting the customer know that points were awarded. Case [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

But just for the record, I don't have voice mail set up so you could not have left a voice message.

Sincerely,

Review: this has nothing to do with the sore its self.. only corporate. ok recently [redacted] has changed there program for free food point system I was unaware of this. never got one email or even told they would delete my points if not used by a specific date.. all I was told when I temped to use my card and couldn't was that I needed to sign up on line and my points would switch over.. never did they say you need to do it by a dead line or id loss my points.. I do remember the last time I was able to use my card I had 487 points on it after signing up on there website I have 144 Ive never used the points before they have never expired I was hoping one day they might give away merch instead of free food kinda like [redacted] does or [redacted] or even [redacted] cigs used to do.. if I would have been told that if I didn't use them up they would vanish I would have used them but I never was and this in my mind is not right maybe you cant help me but its worth a try.. but from here on out im never eating there again.. until they make it right..Desired Settlement: I would like them to make it right some how give me a few free subs I dont care.. until then they lost mine and my family's business along with all my friends and there friends and there friends and so on..

Business

Response:

[redacted] purchases with a simple swipe.Visit www.[redacted], or any participating [redacted] restaurant to reload Your Card or check your balance. This [redacted] Card issued by Value Pay Services, LLC and only used for purchases at participating [redacted] restaurants. The available balance will be applied towards your purchase. Unless your Card is registered online at www.[redacted].com, balances remaining on lost, stolen or damaged Cards cannot be replaced or refunded. You can protect your Card balance by registering it online. For more information, visit www.[redacted].com. Use of this Card constitutes acceptance of these terms. This card does not expire and no dormancy or other fees will be charged. ? On the back of the Newer cards it states: [redacted] CARD TERMS: We can only replace remaining balances on lost, stolen or damaged cards: If your Card is registered online at www.[redacted].com and proof of purchase is provided. This reloadable [redacted]® Card is issued by Value Pay Services, LLC and never expires, nor do we charge and fees. The Card is not redeemable for cash except as required by law. Rewards points expire after 36 months, unless stated otherwise by us. Only valid at Participating Restaurants, visit www.[redacted].com for complete terms and conditions. Use of this Card constitutes acceptance of these terms.Check your balance at www.[redacted].com or call [redacted] ? Below is information found on the [redacted].com website under FAQ’s Do [redacted]® Cards expire? Are there fees or penalties if I don't use my Card frequently?The [redacted]® Card never expires, nor do we charge any fees in connection with its use, or penalties for dormancy.Occasionally special promotional [redacted]® Cards which do have expiring balances are distributed on a limited basis; however, these cards are clearly marked as such with the valid start date and the expiration date on the front of the card. Do [redacted]® Card Rewards Points expire?Yes. Earned Rewards Points expire 36 months from the date they are earned if not used, unless stated otherwise by Value Pay Services LLC or prohibited by law. Regards[redacted]Customer Care Manager[redacted]

Review: For sometime now, Subway has advertised on TV their Sub with avocado. Their picture of the sub shows the avocado oozing out of the open face sandwich. They hype the avocado up big in the commercial. A few weeks ago, I bought one of their subs with avocado, because it is one of my favorite foods. A scoop the shape of a small ice cream scoop was used to measure the amount of the avocado used. When spread out on the bread of the sub it is very thin and they charge 50 cents more for the avocado. When eating the sub one would not even notice that there was any avocado at all. I told the person who was making my sub that it was not like the one they advertise on TV and got no response. I then contacted Subway via the Internet. I received a response via the same on 6-12-13, stating "... has been forwarded to the appropriate areas for further review." The next day, I received a telephone call from the restaurant where I bought the sub. I was told that the company has mandated to put only one scoop from the scoop provided. So I emailed the company that it was not the restaurant's problem but theirs. I told them that their advertisement was false and fraudulant and that it should be changed. I have never heard from them again. It is obvious from their response to me, as indicated above, that they plan to do nothing about it. I know that this appears to be a small thing to complain about, but they are making alot of money on this small thing.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Either put more avocado on the subs they sell or change the TV advertisement so as to truthfully show what the buyer gets.

Business

Response:

Business Response /* (1000, 5, 2013/07/24) */

All Subway® restaurants are independently owned and operated. I have investigated this complaint and have been informed that the amount of avocado used in the television commercial is the same amount that was directed to be use in the Subway® restaurants. This also conforms with the response that the customer received in the restaurant. In addition, the amounts used in both the commercial and at the Subway® restaurant that the customer contacted were correct with the specifications for avocado use on sandwiches.

Review: I have a gift card that I reloaded many times l. It has been frozen for no reason since the end of June. I called twice on hold for 30 min, then one hour. Was given case number [redacted]. The last they told me was the card was part of a large group of cards held by one individual, I have held this and only this card for years. Not until July of this year did I get and load a new card. There is only about $10 on the card but that's my $10! And there is no reason for a hold! I checked my bank statement and all looks ok with regard to this card.

Please help if you can!Desired Settlement: Unfreeze card or transfer remaining amount to my new card.

Consumer

Response:

Hi, My complaint has been resolved! Thanks!

Review: I contacted Subway via their customer contact form twice regarding this matter. Nobody has responded. I won a $5 gift card off a code on a cup I purchased from Subway. I still have get to receive it in the mail. It has been over two weeks. The reason I purchased the larger sized cup was to get the code so I could have a chance of winning. Subway lies because if you win, they have no intention of actually giving you the reward. This is a fraudulent practice and I very upset that my money was taken but no reward was given. I have the email to prove that I won and can forward it to you.Desired Settlement: The $5 gift card I won and spent extra money for. For all my troubles, I should receive more, but at least the gift card I was promised.

Business

Response:

This was a promotion from [redacted] and the customer was responded to each time she contacted our Advertising Team with her complaint. Below is the last response they sent to her. From: [redacted] Received: 11/10/2015 12:08 PM To: [redacted] Subject: RE: Subway Customer ID [redacted] Hello, Thank you for contacting Subway®. The C[redacted] Fourth and Footlong* promotion administrator is eprize. If you have any questions regarding this promotion, please submit an inquiry directly to the promotion administrator, eprize, by using the form provided in their FAQs: [redacted] Regards, Al Thanks Paula [redacted]

Review: Yesterday I visited my local [redacted].I often have to deal with "low lifes" standing at the entrance, blocking the doorway so they can beg for money etc. Yesterday I had to actually step over a backpack and work my way around a guy who was standing in front of the door who was half barefoot (one green sock) and waving his shoes around as if to empty out the rocks. Once inside I ordered my usual and went to get my drink. At that point I noticed this strange person now inside sitting at 2 tables with his stuff spread everywhere. He was sitting next to the drink machine and mumbling. I ignored him at first and calmly prepared my drink. I then noticed he was mumbling (talking) to me and was making threatening gestures towards me. I looked around and people were avoiding him while some people just left. I decided that I was not going to let this spoil my lunch so I sat down. He continued and it got worse. I finally kindly asked for the manager who was in back. The manager came out, I quickly and intelligently explained the situation. I informed him he should probably call the police too. The manager finally asked the guy to leave and after a few minutes this crazy individual walked out front and stood outside the door looking in and making more threatening gestures and yelling at me. The manager ignored it and went back into the back, my guess is the manager was [redacted], his eyes were red and he seemed disoriented. The manager came out to talk and hang with a friend in the middle of the restaurant. I asked him if he was going to do anything, he just waved his hand like "Go away" and went on talking to his friend. When I left I had to walk over the guys stuff AGAIN, he got violent, spit on me and tried to start a fight. I am amazed at how this was handled, or NOT handled. In short I was threatened and assaulted in public inside and in front of [redacted]. This was not my responsibility and now I must take legal action. I came back and took photos and video of the man who was still there 2 hours later.Desired Settlement: My attorney has told me not to request any settlement at this point and to make an effort to reach out which I have done 3 times now. I have called twice and now I am utilizing the service of the Revdex.com. I need to discuss this with someone from [redacted] to avoid further legal action. I may also be informing the news, sending a personal letter along with a letter from my attorney to the property owners, the owner of the franchise and the police. I will take pics of all licenses on display in the store

Business

Response:

RESPONSE FROM STORE OWNER: I wanted to give you an update on this complaint. We received the original complaint on May 28th. I personally called the guest Mr. [redacted]. I apologized for the situation and assured him I would be personally meeting with the DM, Manager and the store team. I spoke to him on the phone for about 30 min. At the end of the conversation he was very pleased. We agreed we would cater one of his photo shoots for him. We also found out he was involved in some community charity work that we would love to be involved with. I had our Director of Marketing [redacted] reach out to him so they could meet and we could get involved. The outcome was great for both of us. We were able to address the issue as it pertained to the homeless individual who had been a nuisance in our store in the past, as well as turn Mr. [redacted] into a [redacted] fan. I gave Mr. [redacted] my personal cell number and email for him to contact me if there were ever any issues in the restaurant. I feel we satisfied Mr. [redacted] and the issue was resolved. This was done initially on May 28th, the day I received the complaint.

Review: Went to Subway to buy a sandwich, with my Subway gift card. After the purchase was made, the clerk told me my card had a zero balance on it. This was embarrassing for me. After work that day, I returned home and contacted Subway card services, by phone. They informed that I had a balance of $55.29 which, I already knew this. They told me that the card should work fine.I informed the telephone clerk that this was embarrassing for me, and also made the point that, I was sure that the telephone clerk had his lunch that day! Ask the phone clerk, if there was any type of compensation for my troubles? He responded no, and didn't seem to care nothing about my situation.

Product_Or_Service: Sub

Desired Settlement: DesiredSettlementID: Refund

Tell me that you are truly sorry for my troubles, and it wasn't my fault and just maybe care a little more about your clients. Maybe a free sub or some coupons for Subway.

Business

Response:

Consumer Response /* (-5, 8, 2013/05/17) */

Consumer indicated they have heard from the company, but the issue has not been resolved. Comments follow below:

Recieved an email from Subway, but I didn't respond to the company; I was waiting to hear back from Bettter Business Bureau, for advice or suggestions before I responded.

Business Response /* (1000, 10, 2013/05/23) */

A need location letter was sent to Mr. [redacted] the day we received his complaint via email to [redacted]@yahoo.com however we never received a reply from him.

Review: [redacted]On 6/10/14, 240 points were added to my rewards card cardOn 6/11/14 240 points were removed from my rewards cardOn or about 6/13/14 I contacted the rewards card customer service number listed on the back of the card. They refused to replace the points, stating that it was a "3rd party error".I do not know where these points came from, but I noticed them and made promises ( to buy sandwiches) based on them as I had a reasonable expectation that they were mine to use.Desired Settlement: I would like these points added to my rewards card, or the equivalent in free sub coupons.

Business

Response:

Unfortunately [redacted] is not going to add 240 points to the customers card. These points were added by mistake and were deducted after the error was discovered. The customer did not earn the points by purchasing [redacted] sandwiches and so is not entitled to the points. This is no different than how a bank handles an error on a customer's account. 240 points could be used to purchase Sandwiches which translates into a financial loss for the franchisee since the points were not earned.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: On 8/10/15, I submitted a Request Form with original receipts for my Rewards Card to be credited 86 points. I followed the Subway required process and have inquired 6 different times asking for an update with no luck.Desired Settlement: Credit my Subway Rewards Card 86 points.

Business

Response:

I have adjusted the customers card with 100 points. Regards Paula A. G[redacted]

Review: Subway froze gift card, leaving me in a position where I had to use a credit card to pay for my purchase, an unplanned expense.

Case #XXXXXX. Subway froze my gift card without contacting me. In subsequent dealings with Subway, representatives refused to give me a refund or offer to compensate me for the inconvenience of not being able to pay with a gift card for which I had purchased. I am now left with a frozen card, with a company who doesn't care about their customers, and where I am no longer a Subway customer. I will keep this frozen card as a reminder not to buy from Subway again and not to use their gift cards as gifts to my friends. I will no longer recommend them to anyone; in fact, I will tell anyone who will listen to stay away from Subway. The attitude of Subway is despicable and apparently they haven't learned that it is easier to keep a customer than to find a new customer. The sad part of this event is that I was a satisfied customer of Subway but no longer.Desired Settlement: I would have liked for them to have been sympathic to my problem and maybe compensated me with a free footlong sub. But their uncaring attitude has made me change my mind and now want a full refund of the remaining amount. I would have remained a customer but now since I have seen other complaints about the company over their gift card, I am not sure if reimbursement would retain me as a customer. Had the company been more on the ball and customer driven, I would not have had been put in this situation. As is, I am surfing the Internet finding others who have complaints to see if they have had any resolution of their complaints.

Business

Response:

Business Response /* (1000, 8, 2013/07/03) */

Contact Name and Title: [redacted] A. [redacted]

Contact Phone: XXX XXX XXXX x1425

Contact Email: [redacted]@subway.com

Complainant [redacted] purchased a Subway(R) cash card. It was temporarily 'frozen'when the card was swiped through a terminal several times triggering a security response.

Under our company policy and Alberta law, we do not make cash refunds. When Mr. [redacted] was contacted by the group which administers cash cards, he related his story, he was told that we would not make a cash refund, but the could have the card reactivated at its current value.

We apologize for any inconvenience, and should Mr. [redacted] seek to reactivate his card for use at one of our restaurants, he should let us know. However we will not refund his cash balance.

Sincerely,

David A. [redacted]

Managing Attorney

Franchise World Headquarters LLC

Consumer Response /* (3000, 10, 2013/07/07) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Dear Mr. [redacted]

Using company policy and Alberta law as an excuse to take advantage of a customer, I find it shameful for a company such as Subway to not deal with a customer better. Since Subway froze the account, Subway should have made an effort to contact the customer to find out what their concern was. Instead, Subway would sooner make it inconvient for a custoner to enjoy Subway food than to keep a customer happy.

Well, I will no longer enjoy Subway sandwishes again. I will keep the card with the $130 balance as a lesson not to shop Subway again. I will continue to post complaints about Subway wherever I can so that people will learn just how Subway treats their customers.

I am sorry that you don't care about customer service. As far as I am concerned, Subway has treated me shamefully. I had no problem with Subway until this happened.

Shame on Subway! This will be the message I will promote to whoever will listen.

Sincerely,