Franchise World Headquarters

Review: I was recently served a sandwich at your restaurant which contained a large portion of the mat that is used to cook the bread adhered and embedded within the sandwich bread. In addition, I had the unfortunate experience of ingesting the material. I would describe the taste as "burny and stingy" as it stung both my mouth and throat as the portion that I ingested went down. I froze the remainder of the sandwich as evidence and it still has another large piece of the cooking mat adhered to the sandwich bread. Subway has refused to acknowledge the issue and shown absolutely no remorse about serving its customers inedible and likely dangerous and deadly plastic inside of their food. This has happened previously at different restaurants, but these were the largest pieces of mat and I actually ate some of it so the problem should be addressed or Subway should be unlicensed as a food serving institution and formally reviewed. There is no reason that a restaurant should be allowed to continue serving plastic to its customers regularly. The only way that this can occur on a widespread basis is if the corporation is the responsible party.Desired Settlement: The problem should be addressed or Subway should be unlicensed as a food serving institution and formally reviewed. There is no reason that a restaurant should be allowed to continue serving plastic to its customers regularly. The only way that this can occur on a widespread basis is if the corporation is the responsible party.

Business

Response:

Subject: Re: ATTENTION URGENT - Complaint - Foreign Object in Food! Customer Service Comment For Store [redacted] Comment ID # [redacted] We called customer and he said he was too busy to talk and would call back. He did not, so we called him again this morning and got voice mail and left a message. We will wait to hear back from him. He is wanting compensation, we will file with insurance and they can deal with him. [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: False Advertisement. Charged more at the cash register, than the posted prices of their sandwiches.

On Monday, 07-29-2013, shortly after 09:00, I purchased 2 sandwiches from the store manager, [redacted] at [redacted] CA XXXXX, Store XXXXX. When I looked at the receipt while walking out the door, I noticed I was charged a higher price than what was posted. I walked back in and asked her why that was. She said the prices posted were wrong and that the store was waiting for corporate to send the correct prices.

I called Subway's Corporate Office, speaking with [redacted], and was told they would check into it and return my call, which they have not in the last two days. [redacted] also said that I should have been charge the posted price until the new prices were posted.

I then called California Consumer Affairs, speaking with [redacted], and she directed me to the California Attorney General's Office, believing this is false advertisement --- posting one price and then charging a higher price at the register.

I have taken a picture with my cell phone of the posted prices along with a picture of my receipt showing a higher price. I am wondering how many people they have been doing this to. The dollar amount in dispute was $0.25 more for the sandwich plus tax, which is a small amount that I feel I should not have had to pay, but the greater offense is being charged more than what was actually posted.

Desired Settlement: Due to the overcharge, time and expense spent driving back to the store to take a picture of the posted prices for documenting this claim, and my time lost making calls and filing complaints related to this illegal act, I would like a refund of the $4.34 I was charged.

Business

Response:

Consumer Response /* (-5, 8, 2013/08/19) */

Consumer indicated they have heard from the company and the company resolved their complaint