Franco's Mexican Food At Its Finest

Customer called on 8/11/to report a wrong part was shipped, they received an igniter instead of the pump they ordered It was sent to our Part Issue Dept so we can check the bins before shipping and a replacement order was sent 8/11/2nd day and delivered on 8/15/ I do not see that the customer has contacted us on the replacement order so I do believe this is resolved A call tag was set up to pick up the incorrect part and we have received that part back already If the customer received a wrong part the 2nd time, please contact us as soon as possible at [redacted] and ask for a supervisor so that we can look into further.Sincerely, [redacted] Vice PresidentCustomer ServiceRepairClinic.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11687316, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We do have a lot of videos and free repair help online, however, we don't have or give repair help for everything, what we have on our site and You Tube is all we have availableI am returning the customers shipping of $as requested as a customer courtesySincerely, [redacted] Vice PresidentCustomer ServiceRepairClinic.com

If you would please box it up and put it on the porch I will have it picked up by FedEx on Thursday 1/11/ It's took big to send a prepaid label, but I will have it picked upSincerely, [redacted] Vice President, Customer ServiceRepairClinic.com

Revdex.com: I accept the credit of $9.95, already processed, but I reject the notion that this is courtesy as suggested by Repair ClinicThere was nor consideration when I approached Repair Clinic as customer, by myself, to discuss my issueThat is why I had to appeal to Revdex.comI consider the case closed now Regards, [redacted] ***

To whom it may concern,I'm happy to assist the customer in finding the correct part they need for their model, however, a model was not used at the time of the order, as our system retains that information if entered If the customer has that info, we would be happy to try and find the correct parts for the customer If the customer would just like a refund for the parts, we are happy to get the parts that we sent back from the customer and credit them in full Please let us know what they would prefer.Sincerely, [redacted] Vice PresidentCustomer ServiceRepairClinic.com

[redacted] ,Thank you for reaching out to usI apologize if you have tried to reach me and were unable toI have spoken with [redacted] and here is the information we have received back from the manufacturer through our Purchasing department that was checking on this for you“Per Service Engineering, model MAH9700AWW no longer has a bill of material to viewTherefore we are unable to verify any part #'s for the washerHas the customer tried contacting a service company to verify that the main control board # WPwas installed properly? It's possible that the instructions are wrong and the jumper harness should probably be plugged into the CN(6-pin) terminal“ [redacted] said you sent pictures with every number that you could find and the manufacturer is unable to assist in what the issue could be They are suggesting you contact someone for service We are happy to refund you in full for the purchase/shipping of the board that you bought from usPer the manufacturer this is the correct part listed for your model We go by the manufacturer suggested parts for their models I'm going to have [redacted] document the pictures and issues and I will forward over to the manufacturer and see if I can get a different response than our Purchasing department did and get back with you as soon as I hear backI hope to hear back from them within two business days from tomorrow I will email you at [redacted] that was provided, since you are in Costa Rica.Sincerely, [redacted] Vice President Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11763371, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: First off I obviously do NOT need or require the product after knowing you would not ship it for next morning deliveryI had explained clearly to [redacted] that I had the technicians scheduled to arrive in afternoon to install the unit and why it was imperative that I get this shipped for next MORNING delivery....not a delivery that can be anytime up to PM!The technicians came and I ended up having to purchased the product through them costing me $dollars more I had no choice since you refused the day prior to FedEx the unit for next day morning delivery Very bad customer service especially knowing how important it was for me to get this next day when I initially placed the order on Tuesday whereby I was assured (and paying $27.95) overnight delivery Furthermore if I did not track the package I would have never know you unilaterally changed the delivery/shipping option to your standard day delivery for $Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12575996, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11425839, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11763371, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
First off I obviously do NOT need or require the product after knowing you would not ship it for next morning deliveryI had explained clearly to *** that I had the technicians scheduled to arrive in afternoon to install the unit and why it was imperative that I get this shipped for next MORNING delivery....not a delivery that can be anytime up to PM!The technicians came and I ended up having to purchased the product through them costing me $dollars more. I had no choice since you refused the day prior to FedEx the unit for next day morning delivery. Very bad customer service especially knowing how important it was for me to get this next day when I initially placed the order on Tuesday whereby I was assured (and paying $27.95) overnight delivery. Furthermore if I did not track the package I would have never know you unilaterally changed the delivery/shipping option to your standard day delivery for $6.95. Regards,*** ***

Two whom it may concern,I do show that when the customer placed the order, that we did have one in stock and their email confirmation confirms that. I do apologize that they rep said it as back ordered at the time of the order. It looks like there was an inventory adjustment because we
did not have the part upon trying to complete the order. We were not notified in Customer Service about the issue. I am working with the warehouse and we now have a system in place for better communication between the two departments. I'm hoping that will help with issues like these. I do apologize for the inconvenience that this has causedI appreciate the feedback, as we are always looking to better our service for our customersSincerely,Joey ***Vice President - Customer Service

Revdex.com:
I accept the credit of $9.95, already processed, but I reject the notion that this is courtesy as suggested by Repair ClinicThere was nor consideration when I approached Repair Clinic as customer, by myself, to discuss my issueThat is why I had to appeal to Revdex.comI consider the case closed now
Regards,
*** ***

If you would please box it up and put it on the porch I will have it picked up by FedEx on Thursday 1/11/18. It's took big to send a prepaid label, but I will have it picked upSincerely,*** ***Vice President, Customer ServiceRepairClinic.com

To whom it may concern,I do apologize for the delay. We did receive the return and there was a note on the order that stated the customer was all set. They thought you had purchased this and your original order was credited back, however that order was from years ago! Your credit
has been put through now and you should see that back on your card shortly.We greatly apologize for the delay.Sincerely,*** ***Vice PresidentCustomer ServiceRepairClinic.com

*** ***,Thank you for letting us know about this situation. I do apologize that you received this email and it was not for you. It looks like someone at our facility placed a walk in order under you account due to the name being similar. I again apologize for this.
Please know that we do not, store credit cards and have no access to your card, nor did any of our customers. The email went to you because the order was placed on your account, you were not chargedI will speak with our counter staff to make sure they are double checking the customer info more carefully so that something like this does not happen again to you or any other customersSincerely, Joey GagnonVice PresidentCustomer ServiceRepairClinic.com

We do have a lot of videos and free repair help online, however, we don't have or give repair help for everything, what we have on our site and You Tube is all we have availableI am returning the customers shipping of $as requested as a customer courtesy. Sincerely,*** ***Vice
PresidentCustomer ServiceRepairClinic.com

To whom it may concern,I do see a web order placed on 4/10/for two crisper drawers. We do retain the model number at the time of the order, however, there was none used at the time. If the customer did call us and was given this number to order, we do apologize. It seems his
parts are NLA, and that being the case, these will not workUnfortunately none of the notes on the order said anything about you calling in before ordering and verifying with a CCR. *** is a Supervisor in the Call Center, and I do apologize if he feels he was not cooperative. I will have a call tag set up for Tuesday of next week 5/3/16, so if you could have those two crisper drawers ready to pickup at that time I would greatly appreciate it. I do apologize that someone made you feel that it was your mistake because you ordered onlineOnce we get those parts back I have noted your order to credit in full for the parts and shipping. Sincerely,*** ***Vice PresidentCustomer ServiceRepairClinic.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11419603, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I did enter my info when I ordered my parts, whether their system kept it or not Furthermore, I called on 4/28/requesting the correct parts and the parts they identified to be the correct parts for (rototiller: Honda FG110A ser# FAAA-1010563) were the parts they sent me and without the actual part number (which I do not have because my husband friend gave it to him without it) I then requested a return shipping label, reasoning: I paid for shipping to receive the incorrect parts; thus repairclinic should pay to receive them back! Otherwise I will not consider my issue resolved, this complaint will remain!
Regards,
*** ***

To whom it may concern, *** *** I do see that a model was not used or retained at the time of the order, however, I am crediting the order in full without return of the part. The $has been credited back to the customers account today, they should see that back on their
card shortly. Should the customer be interested in purchasing the correct part, if they have not done so already, please contact us at 1-800-269-and we would be happy to assist them with that. Sincerely, Joey GagnonVice PresidentCustomer ServiceRepairClinic.com