Franco's Mexican Food At Its Finest

Dear Consumer,I do apologize that you received the incorrect part and that it was not packed correctly. We did send out a replacement overnight night to you and I show that was delivered. I hope that you received the part and that your repair goes well. I have also credited $
back to your credit card. It can take 7-business days to see that back on your card depending on your creditor

Dear Consumer,Thank you for bringing your experience with us to my attention. I am very sorry that you had a bad experience with us. I apologize that the wrong shipping option was chosen for you. I will speak to the rep about this. I aplogize that you asked for me and
that you were not transferred to me. I will speak to *** about that as well. I'm available to all of our customers who ask for meI see that we have credited back to you your shipping, as well as the price of the part back to your credit card for a total of $and you should see that back to your card in 7-business days depending on your creditor. Looking at the tracking I see that you will have your package tomorrowAgain I am very sorry for the inconvenience this has caused. I will be working with both the rep and the supervisor involved to better understand what happened so that this does not happen again Sincerely,*** ***Vice PresidentCustomer ServiceRepairClinic.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12585864, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
At the time of the complaint I called customer service and was told I would receive a return shipping label that I could print off and return the productUpon attempting to ship the item back, I was informed the shipping charges would exceed the value of the return and were not prepaidPlease send a prepaid shipping label so the product can be returned for my full refundIf not, I will dispute the charges on my credit card for the cancelled order
Regards,
*** ***

Customer called on 8/11/to report a wrong part was shipped, they received an igniter instead of the pump they ordered. It was sent to our Part Issue Dept so we can check the bins before shipping and a replacement order was sent 8/11/2nd day and delivered on 8/15/16. I do not see
that the customer has contacted us on the replacement order so I do believe this is resolved. A call tag was set up to pick up the incorrect part and we have received that part back already. If the customer received a wrong part the 2nd time, please contact us as soon as possible at *** and ask for a supervisor so that we can look into further.Sincerely,*** ***Vice PresidentCustomer ServiceRepairClinic.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11847216, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Picking them up and crediting the customer was one of the options I gave in the last response, we are happy to do this If the customer would just like a refund for the parts, we are happy to get the parts that we sent back from the customer and credit them in full. If you can have them boxed up and on the porch on Wednesday, 5/4/16, FedEx will come and pick those parts up from you and when we get the parts back a full refund will be issued.Thank you,*** ***Vice PresidentCustomer ServiceRepairClinic.com

We were not ignoring the customers emails, we were closed for the holiday. They come in and pick at all hours so it was not able to cancel. We have about minutes from when the order is placed to cancel an order, sometimes depending where it's at in the process we can manually cancel
it, however, we have trucks that run at different times of the day, so sometimes its not possible to stop. As a courtesy for being closed on the holiday, we will refund the $the customer is disputingI will put that through today and you will see it within 7-business days depending on your creditor. Sincerely,*** ***Vice President, Customer ServiceRepairClinic.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11687316, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,I contact the customer by phoneHe said the part number he typed in was transposed and we sent the wrong part. Customer also called and said that the person that he spoke to did not help him. Refunded for the incorrect trail guard, and the shipping on the
order. I also offered him free shipping on a new order for the correct part. If he calls back to get the correct part, he did not have the number with him, we will remove shippingCustomer said he would shop with us again.Sincerely,*** ***Vice PresidnetCustomer ServiceRepairClinic.com

***,Thank you for reaching out to usI apologize if you have tried to reach me and were unable toI have spoken with *** and here is the information we have received back from the manufacturer through our Purchasing department that was checking on this for you“Per Service Engineering, model
MAH9700AWW no longer has a bill of material to viewTherefore we are unable to verify any part #'s for the washerHas the customer tried contacting a service company to verify that the main control board # WPwas installed properly? It's possible that the instructions are wrong and the jumper harness should probably be plugged into the CN(6-pin) terminal. “ *** said you sent pictures with every number that you could find and the manufacturer is unable to assist in what the issue could be. They are suggesting you contact someone for service. We are happy to refund you in full for the purchase/shipping of the board that you bought from usPer the manufacturer this is the correct part listed for your model. We go by the manufacturer suggested parts for their models I'm going to have *** document the pictures and issues and I will forward over to the manufacturer and see if I can get a different response than our Purchasing department did and get back with you as soon as I hear backI hope to hear back from them within two business days from tomorrow. I will email you at *** that was provided, since you are in Costa Rica.Sincerely,*** ***Vice President Customer Service

To whom it may concern, The notes that I see in the order say that the customer asked to order the part that we sent them. It sounds like the part was incorrect and short parts also. It seems that the CCR found the correct part for the customer and waived shipping on the 2nd order.
The first order was credited in full. I have put through a credit for the $the customer paid to send back the first part ordered. He should see that back on his card in 7-days depending on the creditor. Hopefully the 2nd part worked for the customer. Sincerely,*** ***Vice PresidentCustomer Service

I do apologize there must have been a misunderstanding somewhere. We credited the shipping of $back on 12/30/17. I show that it was refunded on 12/30/back with PayPal. Please contact PayPal if you do not see that back on your account, or contact us if there is anything we
can assist with FedEx said the package was not delayed, however, we show what the customer shows, due to deliver on 12/but delivered 12/We do apologize for the delay and for the possible miscommunication that may have occurred. Sincerely,*** ***Vice President, Customer ServiceRepairClinic.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11414952, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,I'm happy to assist the customer in finding the correct part they need for their model, however, a model was not used at the time of the order, as our system retains that information if entered. If the customer has that info, we would be happy to try and find the correct
parts for the customer If the customer would just like a refund for the parts, we are happy to get the parts that we sent back from the customer and credit them in full. Please let us know what they would prefer.Sincerely,*** ***Vice PresidentCustomer ServiceRepairClinic.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11419603, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have received the return postage , I am going this morning to mail it out
Regards,
*** ***