Frank Leta Honda

Complaint: ***
I am rejecting this response because:Any company would feel threatened by possible legal action against them--in this case the possibility of an EEOC complaint due to perceived hiring discrimination practiced by the Leta dealership However, the employment situation involving Leta and my shopping experience involving Leta as a consumer should be treated separately I'm rejecting the response from the Leta dealership because they have apparently made no attempt to address the issues to the Revdex.com regarding the complaint at hand involving the issues that I discussed in my complaint submitted to the Revdex.com Leta needs to know that I as a consumer have the right to post a review of their dealership on Google and Dealer rater.com, which I have I don't deny it and I don't regret it, because there's freedom of speech in this country, and I feel I gave a fair evaluation of my shopping experience with this dealership Rather than the dealership calling me and apologizing for the poor customer service I received in the past week, they choose to dodge the poor treatment I received by counteracting it with an unrelated separate situation that I was hoping they'd put in the past I was encouraged by the 'owner" of Leta, as evidenced in his response to my Google review, to give the dealership another chance, since my experience with Leta didn't go well about a year ago Thus, I gave the dealership another chance, and customer service was no better I'm sorry that Leta has the impression that they deserve percent satisfaction with percent positive feedback in their reviews and any other feedback they might receive, but that's not reality Rather than trying to attempt to make me have a better impression about the dealership so that I might change my reviews to more positive ones, they choose to drive me away further I was hoping we could come to an understanding why their sales manager would undermine my intelligence as a buyer, slandering Volkswagen, making things up, in order for me to buy into the idea that my trade in vehicle is worth less than it might be I was hoping that Leta would call and help me understand why I didn't get a return call for a week to the point that I had to pick up the phone to obtain the financial information I was seeking pertaining to a possible deal I believe it's because they don't have the answers to rebuttal such actions--they have no excuse for their poor behavior, and thus they didn't address them in their response to the Revdex.com Ironically, *** ***, a head honcho with Leta, who mainly operates out of the Acura office, told me over the phone he would assist me in any way possible in searching for a different vehicle So, I contact Leta for that very purpose, trying to gain information to see if a reasonable deal was even possible, and instead, I'm provided with poor customer service and information about Volkswagen It's apparent to me that Leta is full of mistakes--mistakes in their facts pertaining to employment, and mistakes pertaining to their sales processNeedless to say, I'm done with Leta If Leta thinks that I'm damaging their reputation, they should look in the mirror--they're damaging their own reputation but won't take responsibility for it as evidenced by the fact that they've avoided addressing the issues in this Revdex.com complaint and, instead, bombarded the Revdex.com with whining about topics that aren't even related to the complaint
Sincerely,
*** ***

We stand behind the vehicles we sell and the promises we make to our clients. Ms*** agreed to purchase her vehicle "As-Is" with no warranty, as her sales documents show. This vehicle, due to the age and mileage, was not eligible for our day warranty that we offer on other
late-model pre-owned vehicles. We also offered her an additional warranty, which she declined. The only guarantee that we offered Ms*** regarding her vehicle was that it passes the Missouri Safety and Emissions Inspection, which it did at the time of the inspection we performed on 11-27-17. Before Ms*** took delivery of her vehicle, her check engine light appeared. The procedure for this type of event is to clear the code and retest it, which we did and it passed with no further issue. A malfunction light is not uncommon, as sometimes after a vehicle detail the light appears after the engine is cleaned. Now, several weeks later, the light has appeared again so we need to diagnose the vehicle. We have offered to do this at no charge to Ms*** and determine what must be done to fix the underlying issue.

I received a call from the General Manager apologizing about the situation. He is going to look into the matter and call me back and try to resolve it

*** ***, the GM, has been working with the client towards replacing the current vehicle with a new vehicle

We stand behind the vehicles we sell and the promises we make to our clients. Ms*** agreed to purchase her vehicle "As-Is" with no warranty, as her sales documents show. This vehicle, due to the age and mileage, was not eligible for our day warranty that we offer on other
late-model pre-owned vehicles. We also offered her an additional warranty, which she declined. The only guarantee that we offered Ms*** regarding her vehicle was that it passes the Missouri Safety and Emissions Inspection, which it did at the time of the inspection we performed on 11-27-17. Before Ms*** took delivery of her vehicle, her check engine light appeared. The procedure for this type of event is to clear the code and retest it, which we did and it passed with no further issue. A malfunction light is not uncommon, as sometimes after a vehicle detail the light appears after the engine is cleaned. Now, several weeks later, the light has appeared again so we need to diagnose the vehicle. We have offered to do this at no charge to Ms*** and determine what must be done to fix the underlying issue

Mr*** our Internet Manager misunderstood what I asked him to do so he has now corrected the gift card and you should have received the correct one for $Again, I'm very sorry for any frustration and please let me know if I can do anything else.? Thank you!?

Initial Business Response /* (1000, 5, 2015/10/07) */
Our GSM is working with Mr*** as we speak to resolve the issue and we will be able to deliver Mr*** a new Civic for less than his desired monthly payment of $per month
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes & No I will be out of town until October 15th I won't be able to verity their promise until I am back in town Thanks

Initial Business Response /* (1000, 7, 2015/10/20) */
We are currently working with the client to find a solution for her concernsThe vehicle is in our repair shop for diagnosis Will update this week with resolution
Initial Consumer Rebuttal /* (2000, 9, 2015/10/21) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
I am presently working with Frank Leta to get the problem resolved

Complaint: [redacted]
I am rejecting this response because:Any company would feel threatened by possible legal action against them--in this case the possibility of an EEOC complaint due to perceived hiring discrimination practiced by the Leta dealership.  However, the employment situation involving Leta and my shopping experience involving Leta as a consumer should be treated separately.  I'm rejecting the response from the Leta dealership because they have apparently made no attempt to address the issues to the Revdex.com regarding the complaint at hand involving the issues that I discussed in my complaint submitted to the Revdex.com.  Leta needs to know that I as a consumer have the right to post a review of their dealership on Google and Dealer rater.com, which I have.  I don't deny it and I don't regret it, because there's freedom of speech in this country, and I feel I gave a fair evaluation of my shopping experience with this dealership.  Rather than the dealership calling me and apologizing for the poor customer service I received in the past week, they choose to dodge the poor treatment I received by counteracting it with an unrelated separate situation that I was hoping they'd put in the past.  I was encouraged by the 'owner" of Leta, as evidenced in his response to my Google review, to give the dealership another chance, since my experience with Leta didn't go well about a year ago.  Thus, I gave the dealership another chance, and customer service was no better.  I'm sorry that Leta has the impression that they deserve 100 percent satisfaction with 100 percent positive feedback in their reviews and any other feedback they might receive, but that's not reality.  Rather than trying to attempt to make me have a better impression about the dealership so that I might change my reviews to more positive ones, they choose to drive me away further.  I was hoping we could come to an understanding why their sales manager would undermine my intelligence as a buyer, slandering Volkswagen, making things up, in order for me to buy into the idea that my trade in vehicle is worth less than it might be.  I was hoping that Leta would call and help me understand why I didn't get a return call for a week to the point that I had to pick up the phone to obtain the financial information I was seeking pertaining to a possible deal.  I believe it's because they don't have the answers to rebuttal such actions--they have no excuse for their poor behavior, and thus they didn't address them in their response to the Revdex.com.  Ironically, [redacted], a head honcho with Leta, who mainly operates out of the Acura office, told me over the phone he would assist me in any way possible in searching for a different vehicle.  So, I contact Leta for that very purpose, trying to gain information to see if a reasonable deal was even possible, and instead, I'm provided with poor customer service and false information about Volkswagen.  It's apparent to me that Leta is full of mistakes--mistakes in their facts pertaining to employment, and mistakes pertaining to their sales process. Needless to say, I'm done with Leta.  If Leta thinks that I'm damaging their reputation, they should look in the mirror--they're damaging their own reputation but won't take responsibility for it as evidenced by the fact that they've avoided addressing the issues in this Revdex.com complaint and, instead, bombarded the Revdex.com with whining about topics that aren't even related to the complaint.
Sincerely,
[redacted]

Mr. [redacted] our Internet Manager misunderstood what I asked him to do so he has now corrected the gift card and you should have received the correct one for $500. Again, I'm very sorry for any frustration and please let me know if I can do anything else. Thank you!

[redacted], the GM, has been working with the client towards replacing the current vehicle with a new vehicle.

Initial Business Response /* (1000, 5, 2015/10/07) */
Our GSM is working with Mr. [redacted] as we speak to resolve the issue and we will be able to deliver Mr. [redacted] a new 2015 Civic for less than his desired monthly payment of $160 per month.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes & No. I will be out of town until October 15th. I won't be able to verity their promise until I am back in town. Thanks

Contact Name and Title: [redacted] GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@frankleta.com
I will personally reach out to the customer to apologize for the delay in refunding his deposit but as of 6 pm we have refunded his credit card for the full amount of $500.