Frank Smith Toyota Hyundai

We sincerely apologize for the inconvenience MrLuis G [redacted] is going to make sure that a dealer in [redacted] gets the problem resolved ASAPRonnie B [redacted] ***Frank Smith Hyundai

We apologize for any inconvenienceOur records show that [redacted] pulled his credit on 1/3/and we only pulled it once on 1/4/Not sure why he thinks we pulled it times? I have a copy of his report that verifies we only pulled it one timeIf he wants, he can come by and meet with me and my finance director to verify Sincerely, Ronnie B [redacted] GenMgr

We were going to get the part paid under warranty, but when we inspected the bearing, evidence was shown that the mechanic that the customer used personally, had damaged the installation, therefore, Toyota would not warranty the part We did offer to check the problem at no chargeRonnie B***GenMgr

When I bought the bearing, I asked Mrs [redacted] how long was the warranty on the product Mr [redacted] advised me that I had a year I would have been happy if Frank Smith Toyota would off let the customer know that if the part was not intact the warranty was not going to be honor Frank Smith Toyota even went as far as to lie to me that it has a machine to take out a bearing intact, even if the bearing got hot and expanded which my mechanic advised me it would take a torch or grinder to take the bearing out Smith Toyota promised to replace my bearing and labor free, if the bearing was bad Smith Toyota should let the customer know that if they inspect the vehicle and something else cost the bearing to go bad then the warranty would not be honor Smith Toyota should not deceive their customers Toyota is excellent vehicle but without customer service and deceiving customers, Toyota would be like a vehicle I will continue to buy Toyota in San Antonio Tx NOTE: Can Smith Toyota remove me from any promotions or mail Thank You Carlos

The reason we could not sell her an extended service agreement is because she was adding a 4th car in her name and the bank would only finance a certain amount to keep her payments within guidelines She was explained that when she re-signed and agreed We even offered to sell the agreement on a cash basis so it wouldn't be financed and she refused I'm sorry that she is having issues with the car, but she was well aware of buying the car on an "as is" basis

We have requested warranty coverage on the part but Toyota denied the claim due to his mechanic damaging the part when removed. In an effort to show goodwill, we will give credit towards any future parts or services needed at Toyota of Pharr location only. Ronnie B***GenMgr

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending iRevdex.com:I have reviewed the response made by the business in reference to complaint ID 10424562, and find that this resolution would be satisfactory to me. Checks were received today, it's a shame it took the Revdex.com to get involved to get it solved

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me However I have recieved anything credited as of todayI need the check to be sent as soon as possible

The policies have been canceled and the refund should arrive shortly. There was some confusion since we had a new owner change. Sorry for the inconvenience. We should have it straight now. *** *** ***

I sincerely apologize for the delayApparently the cancellation was lost and *** never received itWe sent it again and we just received the cancellation check for We will add the late fees of and send to the lender today
Ronnie B*** GenMgr

Please email me a copy your report that shows thatThe names you listed are all the same store*** *** does not sell carsThey forwarded your application to us since you showed interest in purchasing a carEmail me direct at ***I'm really trying to help but all I have is what we show on your credit that only shows one credit pull from us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
They helped me with everything and the car that they help me with was a great buy and I appreciate all the hard work that *** *** and the whole Toyota employees were amazing to help and made sure that this issue was taken care ofThere really is no words for how far they went to make this experience amazing.Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint My APPLICATION WAS TO tOYOTA mOTOR Corporationn 01/04/16 another by *** *** *** 01/04/16another by *** ** *** 01/05/16another by Frank Smith Toyota 01/06/16All but the *** were not authorized by me.The last three are all from Frank Smith Toyota, (now *** ***) as they are all under the same dealership.I have the name of the individual that initiated these unauthorized requests and the name of his suposedly Supervisor that was suppose to get into contact with me who never did Pathetic Dealership
Regards,
*** ***

Mrs. [redacted],
After doing some research, I found that there were several issues on our part in getting the deal approved as we contracted. We finally got the deal approved and the deal has funded as of today. We are overnighting the payoff to GM Financial along with a letter explaining the...

circumstances so as not to have any derogatory credit markings on your credit. I sincerely apologize for the delay on this, but rest assured, I am involved and have gotten this handled. I apologize for Fabian not keeping you informed. I had a counsel session with him this morning about this. Please let me know direct if there is anything else I can help you with.
Sincerely,
Ronnie [redacted]
Gen. Mgr. Toyota of Pharr
956-784-3312
r[redacted]@penskeautomotive.com

When I bought the bearing, I asked Mrs. [redacted] how long
was the warranty on the product.  Mr.
[redacted] advised me that I had a year.  I
would have been happy if Frank Smith Toyota would off let the customer know
that if the part was not intact the warranty was not going to be honor.   Frank Smith Toyota even went as far as to lie
to me that it has a machine to take out a bearing intact, even if the bearing
got hot and expanded which my mechanic advised me it would take a torch or grinder
to take the bearing out.   
Smith Toyota promised to replace my bearing and labor free, if
the bearing was bad.  Smith Toyota should
let the customer know that if they inspect the vehicle and something else cost
the bearing to go bad then the warranty would not be honor.  Smith Toyota should not deceive their customers.
Toyota is excellent vehicle but without customer service and
deceiving customers, Toyota would be like a vehicle.   I will continue to buy Toyota in San Antonio
Tx. 
 NOTE:  Can Smith Toyota remove me from any
promotions or mail.  Thank You Carlos

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

The reason we could not sell her an extended service agreement is because she was adding a 4th car in her name and the bank would only finance a certain amount to keep her payments within guidelines.  She was explained that when she re-signed and agreed.  We even offered to sell the...

agreement on a cash basis so it wouldn't be financed and she refused.  I'm sorry that she is having issues with the car, but she was well aware of buying the car on an "as is" basis.

In view of customer satisfaction and goodwill, we are going to order a new set of tires for him.  We value his business and want to satifsy his request. [redacted]Gen. Mgr.

We sincerely apologize for the inconvenience.  Mr. Luis G[redacted] is going to make sure that a dealer in [redacted] gets the problem resolved ASAP. Ronnie B[redacted]Frank Smith Hyundai