Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Took car to mechanic and the found leaks and a mismatched boltI have posted pictures of the receipt, leaks, and the bolt In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Although binding contracts were signed we met with [redacted] once again purely as a gesture of goodwill and offered a settlement of $and a $towards the purchase of his next vehicle [redacted] has declined this offer and there will be no further offers If [redacted] would like to reconsider our offer and is willing to sign a general release he can contact Scott P [redacted]
We understand [redacted] is not satisfied with our settlement offer However our position on this matter will continue to remain unchanged We are confident that the contracts signed and accepted by [redacted] are binding Our supporting documents we have provided clearly show that all product are itemized and agreed to by [redacted] [redacted] newest contention that some of the documents were not signed by her and therefore are not valid is ridiculous [redacted] is a cosigner for credit purposes and therefore her signature is only required on the finance contract [redacted] was present when [redacted] signed all of the documents on delivery At anytime should could have prevented [redacted] from making these binding agreements [redacted] chose to allow [redacted] to enter into these contracts and they took delivery of a car The copy of the check we have enclosed is a non-negotiable copy and does not contain any signatures or account information due to security concerns The actual signed check is still in our possession and was not sent out because after agreeing to this settlement *** [redacted] called us and informed us that his wife did not agree with this settlementUntil a general release is signed by [redacted] the check will not be sent outThe facts in this matter are clear [redacted] signed binding contracts, took delivery and [redacted] has a case of buyer's remorseWhen this was brought to our attention as a mater of goodwill we made a settlement offer this settlement was accepted buy [redacted] and then rejected by [redacted] Our settlement offer is more than fair and will remit the check when [redacted] and [redacted] signs a general release.It is quite clear that [redacted] will never be happy with any agreement unless we release them of all their contractual obligations, which will not happen [redacted] needs to take some responsibility for contracts she has signed and agreed to as well as her husband Therefore we respectfully request that this case be closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Why would funds from a canceled policy be given to the dealer and not the person who paid for it, the $was financed by me and I am paying for it not the dealerSo the dealer has not lost any money, I am the party that needs to be made whole not the dealer and the funds should be credited to my account not given to the dealerI have spoken to a representative from the warranty company and they have said the same thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: HI ALLMy trade value can't be My car is worth between 4600-on Kelly blue bookOn the fair option it's Picture attached aboveAlso u guys kept talking about a negative equity that YOUR banks wouldn't approve withought a down payment of Again I told you guys that Flagship didn't require a down payment even with that negative equity.....If the trade in is such a hassle I'm willing to finance vehicle as advertised withought trade inSomeone in Kia mentioned that add is only valid with a down paymentClearly this is not advertisedAttachment aboveLet me know if ya still wanna do businessThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is nothing stating that I am required to get this warranty in order to buy the car, I am NOT trying to get out of my contractual obligationI am however trying to cancel a warranty service that I do not want, and have no use for, if the refund of the warranty will go to the dealer, then why is the dealer not willing to cancel the warranty, according to them they have nothing to lose because the money will go to make them wholePlease cancel my warrantyI received one call from [redacted] and I called him back and left a message with no contact since then In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please have [redacted] contact [redacted] ###-###-#### to schedule an appointment to come in and sign a general release Upon signing this release a check will be issued to the lien holder within business days
There was a delay in processing [redacted] ***'s registration in Texas and we provided [redacted] with a complimentary rental while Texas DMV issued another temporary registration In the state of Texas a temporary registration is issued since the vehicle is required to be brought to Texas for an inspection When we received the temporary registration [redacted] was called to bring the rental back and pick up the temporary tag that was issued by Texas DMV [redacted] did not come in until days later and refused to return the rental until she received her permanent registration Due to the refusal to return the rental and the behavior of the parties [redacted] brought to the dealership the police had to be called[redacted] and the other parties where told by the police they need to return the rental and leave the premises The rental was then brought back and we mailed at the temporary tag We still needed this vehicle to be inspected in Texas to receive the permanent tag and registration We called [redacted] on Wednesday to find out if she had the vehicle inspected in Texas She stated that she had not and was not going back to Texas anytime soon Therefore we were able to obtain a form from Texas for either a student exemption or a military exemption We then called [redacted] again and told her she needed come to the dealership so we could take a picture of her VIN, provide us with her student transcript and school ID or her leave earning statements and her orders as well as to sign the exemption form [redacted] stated she would come in later that day As of this writing [redacted] has not come to the dealership.We are unable to obtain [redacted] ***'s registration without her cooperation Please have [redacted] come to the dealership and complete this process
Tire warranties are handled by the tire manufacturer If the car was in need of an alignment this will cause the tires to wear faster Tire alignments are not covered under factory warranty since it is a maintenance item and not a factory defect Therefore we were unable to do the alignment without payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I tried to speak to Scott P [redacted] or Sharen M [redacted] at ###-###-####I have consistently called the given phone number.I called and was able to get thru to Kathy the operator - but she did not try to continue to talk to me (as soon as I wasidentified, I explained what I was calling for - Kathy forwarded my call to [redacted] line - there was no response).Kathy told me that she would forward the message to Scott & Sharen and that eith would call me back After which Every time I called and as for either [redacted] * [redacted] I have attached copy of the text sent to me by James - Salesman when I confronted him especially about the extra charge for leather seats _ which he told me was already included in cost of car $20, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] purchased and took delivery of a new Nissan Sentra At delivery a menu of optional items, payments and terms was presented to [redacted] *** After a thorough explanation of all benefits, terms and conditions [redacted] made her final selection by signing and initialing the contracts which included placing her initials next to the prices of all items and signing a bill of sales stating all sales are finalHowever after signing binding contracts [redacted] returned to the dealership with her son stating she was not happy with the contracts she had signed and accepted In the interest of customer satisfaction and as a gesture of goodwill we offered [redacted] a settlement and for her to return to the dealership in days to execute this settlement At this point her son became agitated and threatening and we had no choice but to ask [redacted] and her son to leave We are still willing to settle this matter with [redacted] but her son is not welcomed in this dealership If [redacted] would like to accept our settlement please have her contact me.Sincerely,Scott P [redacted] ?
[redacted] was never told that the car was put in her name before signing contractsRather she was told once she signed contracts and took delivery of a vehicle she has taken ownership and is bound to those contractsIt impossible to have ownership of a car without signing any documents We understand that [redacted] is not happy with her commitment however she made the commitment and took delivery of this vehicle If she was unhappy she could have not signed the contracts which gave her ownership and not taken delivery of the car Our position on this matter will remain unchanged
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] November [redacted] and still no plates, but montly payments are still being madeWorst dealership ever! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Although we do have documentation to prove that [redacted] agreed not to seek a refund for this service contract, as a gesture of goodwill we have decided to refund the prorated cancelation to the lienholder NMAC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] purchased and took delivery of a new Nissan Murano Although [redacted] signed binding contracts and took delivery of a vehicle as a gesture of goodwill we offered [redacted] a $refund [redacted] has accepted our offer and we have attached a signed general release
We fully understand the nature of the allegations contained in the complaint However we are unable to make a determination if we are denied the right to inspect the vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On August **, [redacted] I purchased a [redacted] Nissan from NEMETHowever I was told that the package includes the additional items at no additional costThe documents were not given to me to be fully reviewed, a violation of Nemet motor’s own policy which states “ [redacted] ”I felt pressured and rushed by the finance manger (Elway S***)However, the item in question states on the contract “If you cancel this contract within days of the contract purchase date, then we will pay a full refund of the contract purchase price”My son pointed this out to MrP [redacted] General Sales Manager (Steve A [redacted] ), which infuriated MrA [redacted] causing him to kick my son out of his officeMrP [redacted] refused to even engage us in conversation, MrA [redacted] made it clear that MrP [redacted] would not talk to us and anything needed to be said should be told to himMrA [redacted] did consult with MrP [redacted] but no settlement was reached, I was told to return on Wednesday, September *, [redacted] at 3pm for a final decisionI arrived on said date an hour early hoping to get the issue resolved only to be told that no one would talk to me because I did not have an appointmentI walked into MrA [redacted] office and presented him with the card that he wrote for the appointment and he responded he had nothing to say to me and would not help meI sat and I waited hope MrP [redacted] would provide some form of customer service but it was only in vainMrP [redacted] and his company’s lack of communication led me to contact the third party companies to cancel the item directlyThey told us that the items are indeed cancelable but had to be done through the dealershipAfter explaining that MrP [redacted] and his company lack customer service or common human decency to engage in conversation they agreed to cancel the policiesI have signed and faxed the cancellation form which they in turn forwarded to MrP [redacted] However, even thought the items are paid for, MrP [redacted] and his company Nemet Motor have not place them in the system, meaning they are simply holding on to my money and refusing to speak to meIt is my believe that MrP [redacted] is trying to hold off until the days have passed to then tell me it’s too late to cancel the itemsIf MrP [redacted] is truly willing to resolve this issue in a civil and fair manner then I am so willing to do soTo this today, I am still not able to get in contact with MrP [redacted] If he would like to meet today (9**) or tomorrow (9**) I would be gladly willing to do soHowever I do not believe an initial purchase price of $16,should be transformed into $30,I would also like to make it clear that at no time did my son threaten any one or act in the threatening mannerAll he was asking for was to resolve the issue but we were denied such opportunityIt was MrA [redacted] that was the aggressor of the situation by acting in a very rude and unprofessional manner, even referring to my son as a “punk”It should also be noted that when MrA [redacted] was going over the contract he could not be accounted for a $chargeWe were then told that this $was charge to us because someone recommended us and it is their policy to give $from my money as incentiveI was never even told about thisI have made several attempts to contact MrP [redacted] but to no avail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
As stated in our previous answers Nemet Hyundai never agreed to pay for any damages, disposition fees and or over mileage fees on [redacted] s previous lease as evidenced by the lease termination sheet signed by [redacted] and attached in our original answer [redacted] owes Hyundai Motor Finance for these chargesIn the spirit of customer satisfaction and as a gesture of goodwill we have tried to intervene on [redacted] s behalf However the decision as to whether Hyundai Motor Finance is wiling to reduce these charges lies purely with Hyundai Motor Finance Our willingness to intervene on the behalf of our customer in no way represents that we are responsible for any of the charges due to Hyundai Motor Finance on [redacted] s previous lease It is quite clear when you review the contents of our previous answers Nemet Hyundai is in no way responsible for any of these charges Therefore we respectfully request this file be closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved hopefully or i'll file another complaint until I receive my funds Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Took car to mechanic and the found leaks and a mismatched boltI have posted pictures of the receipt, leaks, and the bolt In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Although binding contracts were signed we met with [redacted] once again purely as a gesture of goodwill and offered a settlement of $and a $towards the purchase of his next vehicle [redacted] has declined this offer and there will be no further offers If [redacted] would like to reconsider our offer and is willing to sign a general release he can contact Scott P [redacted]
We understand [redacted] is not satisfied with our settlement offer However our position on this matter will continue to remain unchanged We are confident that the contracts signed and accepted by [redacted] are binding Our supporting documents we have provided clearly show that all product are itemized and agreed to by [redacted] [redacted] newest contention that some of the documents were not signed by her and therefore are not valid is ridiculous [redacted] is a cosigner for credit purposes and therefore her signature is only required on the finance contract [redacted] was present when [redacted] signed all of the documents on delivery At anytime should could have prevented [redacted] from making these binding agreements [redacted] chose to allow [redacted] to enter into these contracts and they took delivery of a car The copy of the check we have enclosed is a non-negotiable copy and does not contain any signatures or account information due to security concerns The actual signed check is still in our possession and was not sent out because after agreeing to this settlement *** [redacted] called us and informed us that his wife did not agree with this settlementUntil a general release is signed by [redacted] the check will not be sent outThe facts in this matter are clear [redacted] signed binding contracts, took delivery and [redacted] has a case of buyer's remorseWhen this was brought to our attention as a mater of goodwill we made a settlement offer this settlement was accepted buy [redacted] and then rejected by [redacted] Our settlement offer is more than fair and will remit the check when [redacted] and [redacted] signs a general release.It is quite clear that [redacted] will never be happy with any agreement unless we release them of all their contractual obligations, which will not happen [redacted] needs to take some responsibility for contracts she has signed and agreed to as well as her husband Therefore we respectfully request that this case be closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Why would funds from a canceled policy be given to the dealer and not the person who paid for it, the $was financed by me and I am paying for it not the dealerSo the dealer has not lost any money, I am the party that needs to be made whole not the dealer and the funds should be credited to my account not given to the dealerI have spoken to a representative from the warranty company and they have said the same thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: HI ALLMy trade value can't be My car is worth between 4600-on Kelly blue bookOn the fair option it's Picture attached aboveAlso u guys kept talking about a negative equity that YOUR banks wouldn't approve withought a down payment of Again I told you guys that Flagship didn't require a down payment even with that negative equity.....If the trade in is such a hassle I'm willing to finance vehicle as advertised withought trade inSomeone in Kia mentioned that add is only valid with a down paymentClearly this is not advertisedAttachment aboveLet me know if ya still wanna do businessThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is nothing stating that I am required to get this warranty in order to buy the car, I am NOT trying to get out of my contractual obligationI am however trying to cancel a warranty service that I do not want, and have no use for, if the refund of the warranty will go to the dealer, then why is the dealer not willing to cancel the warranty, according to them they have nothing to lose because the money will go to make them wholePlease cancel my warrantyI received one call from [redacted] and I called him back and left a message with no contact since then In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please have [redacted] contact [redacted] ###-###-#### to schedule an appointment to come in and sign a general release Upon signing this release a check will be issued to the lien holder within business days
There was a delay in processing [redacted] ***'s registration in Texas and we provided [redacted] with a complimentary rental while Texas DMV issued another temporary registration In the state of Texas a temporary registration is issued since the vehicle is required to be brought to Texas for an inspection When we received the temporary registration [redacted] was called to bring the rental back and pick up the temporary tag that was issued by Texas DMV [redacted] did not come in until days later and refused to return the rental until she received her permanent registration Due to the refusal to return the rental and the behavior of the parties [redacted] brought to the dealership the police had to be called[redacted] and the other parties where told by the police they need to return the rental and leave the premises The rental was then brought back and we mailed at the temporary tag We still needed this vehicle to be inspected in Texas to receive the permanent tag and registration We called [redacted] on Wednesday to find out if she had the vehicle inspected in Texas She stated that she had not and was not going back to Texas anytime soon Therefore we were able to obtain a form from Texas for either a student exemption or a military exemption We then called [redacted] again and told her she needed come to the dealership so we could take a picture of her VIN, provide us with her student transcript and school ID or her leave earning statements and her orders as well as to sign the exemption form [redacted] stated she would come in later that day As of this writing [redacted] has not come to the dealership.We are unable to obtain [redacted] ***'s registration without her cooperation Please have [redacted] come to the dealership and complete this process
Tire warranties are handled by the tire manufacturer If the car was in need of an alignment this will cause the tires to wear faster Tire alignments are not covered under factory warranty since it is a maintenance item and not a factory defect Therefore we were unable to do the alignment without payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I tried to speak to Scott P [redacted] or Sharen M [redacted] at ###-###-####I have consistently called the given phone number.I called and was able to get thru to Kathy the operator - but she did not try to continue to talk to me (as soon as I wasidentified, I explained what I was calling for - Kathy forwarded my call to [redacted] line - there was no response).Kathy told me that she would forward the message to Scott & Sharen and that eith would call me back After which Every time I called and as for either [redacted] * [redacted] I have attached copy of the text sent to me by James - Salesman when I confronted him especially about the extra charge for leather seats _ which he told me was already included in cost of car $20, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] purchased and took delivery of a new Nissan Sentra At delivery a menu of optional items, payments and terms was presented to [redacted] *** After a thorough explanation of all benefits, terms and conditions [redacted] made her final selection by signing and initialing the contracts which included placing her initials next to the prices of all items and signing a bill of sales stating all sales are finalHowever after signing binding contracts [redacted] returned to the dealership with her son stating she was not happy with the contracts she had signed and accepted In the interest of customer satisfaction and as a gesture of goodwill we offered [redacted] a settlement and for her to return to the dealership in days to execute this settlement At this point her son became agitated and threatening and we had no choice but to ask [redacted] and her son to leave We are still willing to settle this matter with [redacted] but her son is not welcomed in this dealership If [redacted] would like to accept our settlement please have her contact me.Sincerely,Scott P [redacted] ?
[redacted] was never told that the car was put in her name before signing contractsRather she was told once she signed contracts and took delivery of a vehicle she has taken ownership and is bound to those contractsIt impossible to have ownership of a car without signing any documents We understand that [redacted] is not happy with her commitment however she made the commitment and took delivery of this vehicle If she was unhappy she could have not signed the contracts which gave her ownership and not taken delivery of the car Our position on this matter will remain unchanged
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] November [redacted] and still no plates, but montly payments are still being madeWorst dealership ever! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Although we do have documentation to prove that [redacted] agreed not to seek a refund for this service contract, as a gesture of goodwill we have decided to refund the prorated cancelation to the lienholder NMAC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] purchased and took delivery of a new Nissan Murano Although [redacted] signed binding contracts and took delivery of a vehicle as a gesture of goodwill we offered [redacted] a $refund [redacted] has accepted our offer and we have attached a signed general release
We fully understand the nature of the allegations contained in the complaint However we are unable to make a determination if we are denied the right to inspect the vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On August **, [redacted] I purchased a [redacted] Nissan from NEMETHowever I was told that the package includes the additional items at no additional costThe documents were not given to me to be fully reviewed, a violation of Nemet motor’s own policy which states “ [redacted] ”I felt pressured and rushed by the finance manger (Elway S***)However, the item in question states on the contract “If you cancel this contract within days of the contract purchase date, then we will pay a full refund of the contract purchase price”My son pointed this out to MrP [redacted] General Sales Manager (Steve A [redacted] ), which infuriated MrA [redacted] causing him to kick my son out of his officeMrP [redacted] refused to even engage us in conversation, MrA [redacted] made it clear that MrP [redacted] would not talk to us and anything needed to be said should be told to himMrA [redacted] did consult with MrP [redacted] but no settlement was reached, I was told to return on Wednesday, September *, [redacted] at 3pm for a final decisionI arrived on said date an hour early hoping to get the issue resolved only to be told that no one would talk to me because I did not have an appointmentI walked into MrA [redacted] office and presented him with the card that he wrote for the appointment and he responded he had nothing to say to me and would not help meI sat and I waited hope MrP [redacted] would provide some form of customer service but it was only in vainMrP [redacted] and his company’s lack of communication led me to contact the third party companies to cancel the item directlyThey told us that the items are indeed cancelable but had to be done through the dealershipAfter explaining that MrP [redacted] and his company lack customer service or common human decency to engage in conversation they agreed to cancel the policiesI have signed and faxed the cancellation form which they in turn forwarded to MrP [redacted] However, even thought the items are paid for, MrP [redacted] and his company Nemet Motor have not place them in the system, meaning they are simply holding on to my money and refusing to speak to meIt is my believe that MrP [redacted] is trying to hold off until the days have passed to then tell me it’s too late to cancel the itemsIf MrP [redacted] is truly willing to resolve this issue in a civil and fair manner then I am so willing to do soTo this today, I am still not able to get in contact with MrP [redacted] If he would like to meet today (9**) or tomorrow (9**) I would be gladly willing to do soHowever I do not believe an initial purchase price of $16,should be transformed into $30,I would also like to make it clear that at no time did my son threaten any one or act in the threatening mannerAll he was asking for was to resolve the issue but we were denied such opportunityIt was MrA [redacted] that was the aggressor of the situation by acting in a very rude and unprofessional manner, even referring to my son as a “punk”It should also be noted that when MrA [redacted] was going over the contract he could not be accounted for a $chargeWe were then told that this $was charge to us because someone recommended us and it is their policy to give $from my money as incentiveI was never even told about thisI have made several attempts to contact MrP [redacted] but to no avail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
As stated in our previous answers Nemet Hyundai never agreed to pay for any damages, disposition fees and or over mileage fees on [redacted] s previous lease as evidenced by the lease termination sheet signed by [redacted] and attached in our original answer [redacted] owes Hyundai Motor Finance for these chargesIn the spirit of customer satisfaction and as a gesture of goodwill we have tried to intervene on [redacted] s behalf However the decision as to whether Hyundai Motor Finance is wiling to reduce these charges lies purely with Hyundai Motor Finance Our willingness to intervene on the behalf of our customer in no way represents that we are responsible for any of the charges due to Hyundai Motor Finance on [redacted] s previous lease It is quite clear when you review the contents of our previous answers Nemet Hyundai is in no way responsible for any of these charges Therefore we respectfully request this file be closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved hopefully or i'll file another complaint until I receive my funds Sincerely, [redacted]