Frank's Auto Repair

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Spradley Barr Motors Inccan not remove anything from a credit report [redacted] has written us requesting this action and was told the very same thing twice During the process of purchasing a vehicle from us we run several credit inquire so we can help the customer find the best "Credit Interest Rate" available for them We go shopping with different fiancé companies who will also run several inquiries This doesn't harm the customers rating or scores in any way shape of fashion She has written asking us to remove a "Hard Hit" that simple CAN"T BE DONE BY US I must say in the past twenty five years I haven't had a single customer worry about the inquiries we do helping them find the best rate to finance their vehicle Today, I'm not sure why this is an issue, but can say can you imagine a company being able to go into some ones credit report and adjusting it I can't

Complaint: [redacted] I am rejecting this response because:The information listed is untrue, and I’m disappointed that misinformation would be given in this forum When I stopped in at the end of the night, Jason told me what “my portion of the total” would beI was a little taken aback as nothing was told to me as far as the inspection or even this “good will gesture.” I asked Jason what the cause of the issue was and he told me that didn’t know and were stumped I told Jason I would get back with themSo as I predicted, they did not inspect it and determine it was something that happened because of the problem they worked on my truck for(Even if it had been part of this issue, I paid them to fix it) But it wasn’t.This is still very simpleI dropped off a vehicle with a working radioI picked up a vehicle with a radio that doesn’t work By offering to pay for part of the damage they caused, they have already admitted fault.I am asking they respond honestly and ethically and replace what worked before they broke it I paid them almost $2k to repair other issues that the truck had before I took it to them, and that was my responsibility The radio they damaged is theirs Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The radio worked perfectly when when I dropped it offNow it doesn’t workThat actually is fact and the radio needs to be returned to working orderAs previously stated, I will set up an appointment when I am back in Cheyenne, which will be soonRegards, [redacted]

A phone call came in from [redacted] requesting a GT-350R Mustang Our Ford Sales Manager, Kevin H [redacted] received the phone call and Mr [redacted] informed him he would like to put a deposit on a GT-350R Mustang He also mentioned that he would be titling the vehicle in [redacted] , if we were able to secure one MrH [redacted] took the $1,deposit on an [redacted] CC and explained to Mr [redacted] that there was no guarantee when or if Spradley Barr Motors, Incwould receive an allocation for a GT350-R Mustang Mustang GT350R's are a limited commodity with Ford Motor Company (total manufactured is estimated to be around vehicles) Chances are Spradley Barr Motors Incwill be extremely fortunate by the year 2019, to be allocated even of these vehicles Sometime after the original phone conversation, Mr*** emailed our Fleet Manager, David S [redacted] and indicated his intentions were to have this GT350R (when and if allocated) shipped directly to [redacted] Once we learned of Mr***'s intention to take the GRT350-R to [redacted] we notified him that we would need to rescind the transaction and refund his $1,deposit Regardless of Mr***'s interpretation of [redacted] emissions laws, Spradley Barr Motor's Incdoes not sell new vehicles into the state of ** If and when Spradley Barr Motor's Incis allocated one of these vehicles our intention is to bring it here to Wyoming We received notice from [redacted] on 07-27-that Mr [redacted] had cancelled his deposit with [redacted] We consider this matter to be resolved Best Regards, Robert W***

Complaint: [redacted] I am rejecting this response because:I am also providing an attachment of an email I received on 1-20-at 7:am stating that the car has not even begun the build process yetIf that is the case, stop the process and refund the deposit[redacted] , Looks like your car will be starting to get built in the next week or 1st of February at the latest I know it has taken long, but it is a and they just started to build them We did get one in for stock [redacted] But it is Ingot Silver, with no sun roof or universal garage door opener Call/email me if you have any questions or if you like the one we have here Thank you, Robert S [redacted] Regards, [redacted]

Spradley Barr Motors did check out the radio and found it had internal volume control problems As a good will offer to the customer we did offer to replace his radio if he would pay 50% of the bill and we would pay 50% of the bill He told the Service Advisor no We noted this in our system and closed the repair order

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*** *** *** *** ***I called the customer after he opened the case. I told him to bring the vehicle to the store and ask for me and I would have one of my master tech’s check out the radio. If the radio has an internal problem the repair would be all on him. His vehicle was in for electrical problems and shorts and who knows what could be causing the problem. As you know I have a very simple pholosity to damage we do on vehicles. If we damage it, we fix itPeriod. Just because he is saying we damaged his radio does not make it a fact. Please have him call me at *** and I will set a time for him to drop off the vehicle and I will check it out and report back. Thanks Robert D ***Spradley Barr Motors Inc*** *** ***
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Complaint: ***
I am rejecting this response because:I am not out of townI live in *** and have to make another trip to Cheyenne to have the radio repairedI do not accept the response because the radio worked perfectly when I left the truck in their care to have other work doneWhen I picked it up, the radio was brokenSomething they did while working on the truck damaged the radioSimple as that, and they need to fix what they broke, not try to blame it on the very issue I already paid them almost $to fixThey broke it, they need to fix it. Regards,
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Complaint: ***
I am rejecting this response because:The radio worked perfectly when when I dropped it offNow it doesn’t workThat actually is fact and the radio needs to be returned to working orderAs previously stated, I will set up an appointment when I am back in Cheyenne, which will be soon. Regards,
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Spradley Barr Motors did check out the radio and found it had internal volume control problems. As a good will offer to the customer we did offer to replace his radio if he would pay 50% of the bill and we would pay 50% of the bill. He told the Service Advisor no. We noted this in our system and closed the repair order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
My wheelchair was fixed in a timely matterthank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Spradley Barr Motors Inccan not remove anything from a credit report. *** *** has written us requesting this action and was told the very same thing twice. During the process of purchasing a vehicle from us we run several credit inquire so we can help the customer find the best
"Credit Interest Rate" available for them. We go shopping with different fiancé companies who will also run several inquiries. This doesn't harm the customers rating or scores in any way shape of fashion. She has written asking us to remove a "Hard Hit" that simple CAN"T BE DONE BY US. I must say in the past twenty five years I haven't had a single customer worry about the inquiries we do helping them find the best rate to finance their vehicle. Today, I'm not sure why this is an issue, but can say can you imagine a company being able to go into some ones credit report and adjusting it. I can't

Tell us why here...Spradley Barr Motors worked directly with *** Insurance and repaired all damages deemed related to accident Mr*** was in. Body repairs were performed as well as suspension damage to the rear of vehicle and a lower radiator hose. This vehicle has been
inspected by another facility (possibly 2) and determined that the engine problems being experienced now are internal (lack of compression) and not related to the accident

To whom it may concern,All the facts stated in Mr***'s letter are correct except we will not refund the money on a vehicle that is built and shipped per his special order. I have attached the latest report for your review. We are only able to tract the vehicle with the information
provided by the rail service and *** ***. I truly understand the excitement and frustration in waiting for a new vehicle but I'm sure everyone understands its not an exact science on days and shipment. We too would love to deliver Mr***'s custom built vehicle per his request but will have to wait a few more days before we can deliver his new vehicle.Sincerely,Spradley Barr Motors

they make u feel that your problem is their #priority, they are very pleasant and polite and too, they know what they are doing!

We have attached a update from today on his vehicle. We stand with what was written yesterday and will not refund his money. Spradley Barr Motors

Complaint: ***
I am rejecting this response because:I am also providing an attachment of an email I received on 1-20-at 7:am stating that the car has not even begun the build process yetIf that is the case, stop the process and refund the deposit.***,
Looks like your car will be starting to get built in the next week or 1st of
February at the latest
I know it has taken long, but it is a and they just started to build them
We did get one in for stock. *** *** ***. But it is Ingot
Silver, with no sun roof
or universal garage door opener. Call/email me if you have any questions
or if you like the one we have here
Thank you,
Robert S***
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Regards,
*** ***

Customer is out of town for the next two weeks. After he returns to town I have offered him to bring the vehicle to me and I will get one of our Master Technicians and we will double check what is causing the radio problem. If the radio has a fuse or something simple wrong with
it then we will get it fixed. If the radio is fried from a short, than we will not be able to help ***.*** ***