Frankie's Auto Sales

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Contact Name and Title: Kari [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com Everdry has spoke with Mrs [redacted] regarding the crack dig we did at her houseWe sent out a representative to answer any questions and discuss the repairs that were done at Mrs [redacted] 's homeShe was still dissatisfied, therefore we have set up an appointment with Mrs [redacted] , which she agreed to, for the owner to meet with herThe owner is scheduled to meet with Mrs [redacted] on 10/28/at 5:30pmWe will have more information regarding this complaint after this date OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Until the meeting on 10/28, this has not been resolvedAfter that time, hopefully, we will reach a mutual agreement Final Business Response / [redacted] (4000, 9, 2015/11/05) */ Contact Name and Title: Kari-Office Manager The owner met with Deb [redacted] on 10/28/to discuss her issues with the work that was performedThe owner and Deb came to a mutual agreement regarding the work that was doneEverdry's service department is scheduled to perform this work on 11/6/15, which should satisfy the customers previous complaint OFFER: Final Consumer Response / [redacted] (2000, 11, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2017/04/21) */ Everdry is sympathetic towards the leaking happening for the [redacted] 'sDuring initial installation, Everdry made every effort to install the Multi Step System with intent to stop all leakageUnfortunately, the basement has been finished with drywall the entire time, therefore, finding all cracks had to be done from the outsideCracks can sometimes pinch together creating an image displaying no crackEverdry is going to stand behind the warranty and get a resolutionWaterproofing is not a one and done situation, that is why there is a service agreementMost of the time, depending on the home and situation, Everdry tries to keep homeowner costs down by not having to move appliances, drywall, and other obstructions for waterproofingAlthough, if that resolution can get accomplished, the Everdry contract states the homeowners obligation is to make the area bare and accessible for resolutionEverdry is scheduled to service the system and resolve issues on May 15, Also, after the last service, Everdry found what seems to be a cistern under ground next to the foundationEverdry plans to excavate around the foundation to see this cistern and how it could be affecting the foundationIf in fact it is leaking and creating the source of moisture, the homeowners will want to find resolution to the cisternEverdry has full intent to help resolve this issue at the [redacted] residence Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Going back to the original service, if Everdry had dug all the way down, all the way around, like they are supposed to, perhaps they would've seen the cracks that were missed the first time or twoIf it was imperative that the drywall and/or framing be removed, it should've been requested thenI would say that after paying [redacted] + several un-paid days off of work, and making sure someone was at the house each time Everdry came out, any additional costs should be covered by EverdryThat includes the time and money it takes to remove and replace any drywall and/or framing, re-landscaping the yard and hooking up the a/c unit againSince our house was built in the 60's, I doubt there is a cistern next to itAt this point, I would expect any further issues, including that, to be covered by EverdryEverdry's system has failed time and time again, for over a year's timeI want a full refund, or, if service is to be done, it needs to be done in full, with no more cost to my familyI don't want us to have to spend any more of our time or hard earned money on thisWe suffer from allergies, and without our a/c hooked up, (it can't be hooked back up until Everdry finally waterproofs our basement, so the ground doesn't have to be dug up again), we have been miserable, needing to open the windows to try to keep the house coolConcessions need to be made by EverdryBottom-lineIf they want to fix it right, beginning on the 15th, that's fineThey will need to come out and prep it, and then put things back where they belong, or pay to have them put backAgain, using the car analogy, if you purchased a new car that would not stop leaking after a year, you would expect a replacement car, or your money backWe expected to get what we paid for...a dry basement...a year ago, and it's still leakingEveryone should agree that this is unacceptable! Everdry needs to make this right!

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Everdry contacted Mr [redacted] on 1/27/to set up a time for the owner and production manager to come to his house and address any issues he was havingThe inspection was set up for 2/3/16, which happened to be a great day to inspect his system because this area just had a heavy rain the previous day/night on 2/2/When the owner and production manager arrived at Mr***'s house they found his basement to be dry, the previous days rain had no effect on his house, which was proving that the system had workedA few things they found was that the digital display was not working on Mr***'s BBU, but was still functioningEverdry is willing to replace the whole unitAlso the cracks that Mr [redacted] was referring to are called stinging cracks, which are superficial cracks that just cosmetically need to be readjusted, due to the thickness of the concrete, the owner told Mr [redacted] that we can cut out and repour the concrete in this area so it looks cosmetically betterThose were the findings of the inspection that took place, other than that the system seems to be functioning properlyAfter Everdry initially installed their system, one of the discharge pipes blew apart due to the amount of water that was flowing thru it, which caused Mr [redacted] to get water in his basement, this was not due to faulty workEverdry turned the information over to their insurance company, so Mr [redacted] would be compensated for this incidentEverdry has spoke with Mr [redacted] several times after this incident, and has followed up with their insurance company regarding this claimEverdry's insurance has paid out an amount of money to Mr [redacted] for the remediation and damages of this incidentEverdry's insurance company in no way, shape, or form asked Mr [redacted] to pay a deducible to themEverdry spoke to Mr [redacted] on 2/9/to schedule these repairs and Mr [redacted] said he does not want us to do the workTo this date Everdry is willing and able to perform this service work for Mr*** OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The discharge pipes were installed by EverdryThe pipes separated from each other because they were inproperly installed, My basement flooded and it took Everdry months to respond to thisDuring all these times I had the ordeal of contacting the people who can clean the basement of the wet carpet and repair the wall that ere contaminated with waterI spent months trying to take care of all of theseEverdry does not consider this as faulty or something they are responsible forWhen they visited the premises they found more mistakes in what they didI said I don't you to touch my basementI am demanding a refund because the main reason I had Everdy do the work was to avoid my flooding on my basementweeks after they did the job, my basement floodedEnough said Final Business Response / [redacted] (4000, 11, 2016/02/24) */ After Everdry assessed Mr***'s property on 2/3/and found the few items that needed serviced...the production manager, Brian called Mr [redacted] on 2/9/16, and then again on 2/12/and spoke to Mr***Brian told Mr [redacted] that we would service his house on 3/4/16, which would only take a few hoursWe would replace the bbu, rerun the discharge line, and repour the area that had stinging cracksAlso, Mr [redacted] was offered $for any inconveniences he hadMr [redacted] refused to accept the schedule date Brian offered to him b/c he said he did not want Everdry to service the system, that he would do it himself and send Everdry the ***As of this day Everdry is still willing and ready to service Mr***'s waterproofing system and make any necessary repairsMr [redacted] is not willing to let Everdry service his home, which Mr [redacted] entered into a service agreement with Everdry when the system was installed, if any future repairs needed to be done

Initial Business Response / [redacted] (1000, 5, 2016/06/21) */ Mr [redacted] has a service agreement thru Everdry which is due every year in the month of FebruaryThe due date is based upon the date that Mr [redacted] signed off that the job was completedMr [redacted] signed off completion on Feb16, Mr [redacted] is not obligated to renew the service agreement every yearA reminder service agreement invoice is sent out at the beginning of every month for those customers whose agreement fall within that monthA courtesy call is then placed to each customer who has not paid at the end of the month reminding them that the service agreement will expire at the end of the monthMr [redacted] did not send in his payment by the end of February, therefor his service agreement lapsed and was expiredMr [redacted] contacted the office in June requesting to pay his service agreementThere was a late fee of [redacted] per month added to the warranty to bring the service agreement current which brought the total to [redacted] Mr [redacted] was not happy with the process of late charges that Everdry includes, but said he would send a check in for itTo this day Everdry has not received a payment for the service agreement at Mr [redacted] 's property

Mr [redacted] our financing department took your call on Friday, April 6th to process a return of your deposit During this time, our office manager that authorizes outgoing checks was out of town on vacation Today, April, 9th the return began process and the refund will be sent back to you We are sorry for misunderstanding of how the situation should have been handled If you have any further questions, please communicate through our finance manager, [redacted]

Complaint: [redacted] Please just mail a check[redacted] ***Portland, OR97221The cancelled check will serve as your receipt.Sincerely, [redacted]

Revdex.com: At this time, my complaint, ID regarding ameri glass has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

This is being handled by the Everdry Production Manager himself All resolution is in progress and is understood by both parties

Initial Business Response /* (1000, 6, 2015/12/16) */
Contact Name and Title: Kari ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
Everdry of Northern Indiana completed work at Mr***'s home in November After completing the work, we received an email
from *** *** regarding a water line that was damaged during our installation and that she was less than dissatisfiedShe requested that Everdry reimburse her the money for the repairs to the water line in the amount of $Everdry did indeed reimburse Robyn *** $on 12/4/13, to satisfy the amount of the water lineEverdry also gave the ***'s an extra year of warranty free of charge ($value), for any inconviences this may have causedEverdry has not heard from the ***'s since the email in November In their complaint they state that they have tried to contact Everdry several times in the past couple years, however our records show that no attempt has been made until they were recently mailed a warranty invoiceThe ***'s are not obligated to renew their warranty through Everdry yearly, it is an option to all of our customersThe ***'s have also stated that they have had 4-different contractors who have looked under their house, also there were other contractors that were working at the ***'s house during our installationEverdry has spoke with Mr*** and set up an inspection for the service manager to look at the ***'s residence on 1/14/16, to *** the area
OFFER:
Initial Consumer Rebuttal /* (3000, 8, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were told of the damaged duct work, we learned over the summer of the outside water faucet damage, and November 8, I sent another email in response to a letter they sent requiring warranty extension or face late feesI refuse to pay for extended warranty and just received another warranty extension demand with late fees attachedNoting they never responded to emailWork described at purchase was not done as described
Final Consumer Response /* (4200, 12, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated we never received any response from ever dry until complaint was filed with Revdex.comother contractors were working here, on the ROOFNot crawl spaceWe signed off on contractors word job was completeWe have never entered crawl space as we do not fit and health reasonsEven when finance company called and asked we stated "as far as we know the work was done correctly." As far as warranty, I have copy of demand letter with late fees added for non renewal paymentAnd since complaint I see they quit advertising Revdex.com accredited since I showed you they were revoked
Final Business Response /* (4000, 10, 2015/12/30) */
Contact Name and Title: *** manager
Everdry can not comment on any of the damages that the ***'s describe until an inspection of the area takes place on 1/14/16, which Everdry and Mr*** has agreed toEverdry has reimbursed the ***'s for the only damage that the ***'s have reported and made known to EverdryEverdry is not aware of any water faucet that was damaged during our installationHowever, with other contractors working on the ***'s residence, it is hard to say when the damage was done and who damaged their faucetOnce again we have not heard from the ***'s since immediately after their installation in November The ***'s did sign off on completion of the work and satisfactory walk thru inspection, following their installation in Nov Everdry did resolve the complaint the ***'s had regarding their waterline in Nov 2013, and we are just now hearing of other issues years after installationOnce again, the extended warranty is optional to all Everdry customers, and they are not obligated to renew...Everdry does send out reminder invoices, not any demand letters
OFFER:

We are requesting *** come in and pickup his $in cash and sign a receipt of paymentTo our knowledge, no request was made to have us ever mail a check to ***. Upon refunding ***'s $65.00, we expect the complaint be removed and no negative remarks shall be posted to the internet about our company, as this issue has been resolved according to his requests

Initial Business Response /* (1000, 5, 2015/10/22) */
Contact Name and Title: Kari ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Everdry has spoke with Mrs*** regarding the crack dig we did at her houseWe sent out a representative to answer any questions
and discuss the repairs that were done at Mrs***'s homeShe was still dissatisfied, therefore we have set up an appointment with Mrs***, which she agreed to, for the owner to meet with herThe owner is scheduled to meet with Mrs*** on 10/28/at 5:30pmWe will have more information regarding this complaint after this date
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until the meeting on 10/28, this has not been resolvedAfter that time, hopefully, we will reach a mutual agreement
Final Business Response /* (4000, 9, 2015/11/05) */
Contact Name and Title: Kari-Office Manager
The owner met with Deb *** on 10/28/to discuss her issues with the work that was performedThe owner and Deb came to a mutual agreement regarding the work that was doneEverdry's service department is scheduled to perform this work on 11/6/15, which should satisfy the customers previous complaint
OFFER:
Final Consumer Response /* (2000, 11, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2017/08/09) */
Thank you for reaching out to us! Our apologies in the frustrations experienced through our process of educating and offering clarityWe take feedback to be very important aspect to our processIn looking over your particular case we
performed our point inspection on 07/14/During which we understand that there is a substantial amount of information that we address during this processIt is for that reason we ask each customer we work with to have all parties involved in the processIn regards to sharing credit information over the phone, as a part of clearly educating our customers we find it very valuable to read through the financial agreement in person to address any and all concernsThe cancellation form was post marked by the post office on 07/25/and was received after that dateAt that point we make every attempt to contact the customer to inform them that we will discuss the cancellation in personToday 8/09/we were given permission to have our inspectors return to the home to discuss the paperwork as well as cancellation
Initial Consumer Rebuttal /* (3000, 10, 2017/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THEY CAME AND TALKED TO US WE DID SEND RIGHT TO STOP AND IT WAS LOST IN MAILTHEY ASSURED US WE WOULD GET ALL MONEY BACK

Initial Business Response /* (1000, 5, 2016/06/21) */
Everdry performs basement waterproofing services and supports a warranty and service agreement on work performedEverdry waterproofed the basement for Mr***, although, by the nature of water, the basement is not impermeable to water
This is the reason for warranty and the service agreementEverdry has been in situations in the past, where basement waterproofing was performed and payment was not rendered, therefore, Everdry created policy many years ago in which a cash customer (as is Mr***) is required a third of the contract price as a down payment, a third on the start of the job, and final third upon completionAt completion, the warranty and service agreement take over to support the system installedIn the case of Mr***, this policy was modified in support of Mr*** purchasing this homeIt was made known to Everdry from Mr*** that the sale of the home could not close unless the work was performedThe closing of the home was to create the funds for the waterproofingEverdry tried to have Mr*** follow the policy of a cash customer, but couldn't, due to funds coming from the closingThis put Everdry in a unique placeEverdry tried to support Mr*** by agreeing to perform waterproofing as long as proof of stipulations and fund distribution was sent to the Everdry officeAlso, it was made clear by Mr*** that the project had to be done by a specific date so he could closeEverdry accommodated by moving the planned schedule aroundAs the waterproofing was finished, closing was not for a couple of days and Everdry would have a check cut out of closingThis did not happenAt this point, there are many storiesMr*** is saying he has a cashiers check, the seller of the home says she has the check from closing, and other stories as wellEverdry is being cautious and has all conversations with all parties documented and timelinedAs Mr*** is cautious about paying and not getting work performed, although, Everdry is in a contractual obligation to support the warranty, both parties are worried about the same, lack of commitmentTo make all parties comfortable, Everdry would like Mr*** to follow the policy of Everdry's cash customerMr*** can pay Everdry the first two thirds of the contract price and keep the last third until the end of the service performedEverdry is willing to service the work, but since this project has modified practice and Mr*** and *** *** (seller) both claim to be paying Everdry under two different situations, it has caused caution relating to whether Everdry will be compensated or not
Initial Consumer Rebuttal /* (3000, 7, 2016/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"As the waterproofing was finished, closing was not for a couple of days and Everdry would have a check cut out of closing." Initially, Everdry's attempts to waterproof the basement have failedWaterproofing not finishedEverdry feels they have completed a repair when ,in fact, they have notOur basement leaksOur agreement was for Everdry to waterproof the basementThis ongoing repair job has set the payment timeline into somewhat of a lapseLet it be known , funds are readily available, as mentioned, the funds for the repair were made to us upon closing the homeThe home closing did change in venue, but the funds are here to spendWe had appreciated the way Everdry began to work with us regarding timelines and payment in the pastWe feel fortunate that it rained the night they attempted their repair and we noticed water still coming in the basement walls, the repair not completeEverdry has not been here to finish the job in over thirty daysWe look at the dirt piles along the home only to know that it needs dug up again and repaired correctlyWhen I asked Everdry to accept partial payment and continue to try and waterproof the basement, they refused, wanting payment in full before they would consider returning to the property to finish the jobThis is what Everdry refers to as "warranty"What Everdy is missing is the fact that they have not provided the service statedOur basement continues to leak and it is not repairedPayment, will not fix the basementThis has been an ongoing concern of oursEverdry, asking for complete payment when services have not been renderedEverdry was here, dug holes and installed drainageThe basement continues to leakWe are willing to give Everdry half of the payment when they return to waterproof the basementCheck in hand when they get hereA photocopy of the check can be faxed to the office beforehand to relieve any idea of cautionWaterproof the basement and we will gladly pay the remaining half to complete our contractual agreement when the repairs can be verifiedIf Everdry wants paidThey will waterproof the basementThis is not difficult
Final Business Response /* (4000, 12, 2016/07/11) */
*** *** has paid Everdry for servicesMr*** was in contract with Everdry, but this was such a confusing situation figuring out who was going to pay Everdry for installationAt any rate, Everdry is ready, willing, and able to resolve any leaking on the foundation at Mr***'s residenceEverdry has made numerous attempts to contact Mr*** for service to be performedUnfortunately, no contact or returned calls have been made with Mr***A voicemail was left for Mr*** on 6/20/16, 7/5/16, 7/6/16, 7//7/16, and 7/8/With no reponse, Everdry went to the home of Mr*** on 7/8/and left a note on the doorStill to this current time, no response from Mr***Everdry needs to have contact with Mr*** to get inside and treat any areas needing serviced
Final Consumer Response /* (3000, 20, 2016/07/29) */
How unfortunate for my wife and IThis case is closed but my basement continues to leakEverdry has been out again but the basement leaksEverdry's initial concern was getting paid and I was told that was the reason I did not have a dry basementEverdry HAS BEEN PAID IN FULL!!My basement leaksDissatisfied?I believe we were taken for our moneyProduct paid forProduct not delivered

Mr*** our financing department took your call on Friday, April 6th to process a return of your deposit. During this time, our office manager that authorizes outgoing checks was out of town on vacation. Today, April, 9th the return began process and the refund will be sent back to
you. We are sorry for misunderstanding of how the situation should have been handled. If you have any further questions, please communicate through our finance manager, ***

Initial Business Response /* (1000, 5, 2015/12/09) */
Contact Name and Title: Kari ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
*** *** was installed by another Everdry franchiseEverdry of Northern Indiana has never been in contract with her nor did we
collect any monies from her original install in Everdry of Northen Indiana began business in and did not acquire any assets from any other Everdry franchise or take over any previous Everdry business
Everdry of Northern Indiana has provided Mrs*** with a no obligation service agreement for her waterproofing systemOur service agreement supports subsoil masonry seepage in any areas that have a complete waterproofing system
After our service manager assessed the area that Mrs*** was concerned with, he found that there was no leakage in this areaMrs*** would like Everdry of Northern Indiana to replace her wallHowever we do not replace walls, nor would this fall under the guidelines of our service agreement coverage of "subsoil masonry seepage." The wall replacement is outside the scope of any work performed by Everdry of Northern IndianaHowever Everdry could recommend a local rebuild companyWe have set up an appointment for Thursday, December 17, with Mrs*** to explain this
OFFER:

This is being handled by the Everdry Production Manager himself. All resolution is in progress and is understood by both parties

Initial Business Response /* (1000, 5, 2016/06/21) */
Mr*** has a service agreement thru Everdry which is due every year in the month of FebruaryThe due date is based upon the date that Mr*** signed off that the job was completedMr*** signed off completion on Feb16,
Mr*** is not obligated to renew the service agreement every yearA reminder service agreement invoice is sent out at the beginning of every month for those customers whose agreement fall within that monthA courtesy call is then placed to each customer who has not paid at the end of the month reminding them that the service agreement will expire at the end of the monthMr*** did not send in his payment by the end of February, therefor his service agreement lapsed and was expiredMr*** contacted the office in June requesting to pay his service agreementThere was a late fee of *** per month added to the warranty to bring the service agreement current which brought the total to *** Mr*** was not happy with the process of late charges that Everdry includes, but said he would send a check in for itTo this day Everdry has not received a payment for the service agreement at Mr***'s property

Initial Business Response /* (1000, 8, 2017/12/06) */
Everdry is not sure whether there is miscommunication, or what might be happeningEverdry received a call from Mr*** on November 7, regarding leaking of his basementEverdry scheduled an inspect of the area for November 30,
during that callMultiple calls without a return call is confusing because he was scheduled and Everdry is not aware of any calls not returnedAt any rate, the inspection did take place on November and a diagnosis was understoodWater is coming in through a basement windowEverdry is a subsoil masonry leaking company and the window is not within the scope of the warranty, however, Everdry is going to resolve this leaking for Mr***This work to resolve the leaking is scheduled for January

Complaint: ***Please just mail a check.*** ** *** ***Portland, OR97221The cancelled check will serve as your receipt.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/21) */
Contact Name and Title: Cassie ***, Warranty Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
Everdry is in the business of basement waterproofingSometimes homeowners want landscaping done after waterproofing,
although, Everdry will try to hand grade the area in which Everdry worked to help curb appeal even outEverdry did perform a service on her discharge lineThis is not a "completion" of the job, but a service for existing workThis service was completed, in fact since it came apart once, it was not only glued, but also Tile Taped in JulyOn September 3, Mrs*** called regarding her yardEverdry scheduled her for 9/21/in which she later cancelledEverdry is prepared to schedule again for 10/6/to perform service on her yard and dischargeThe discharge may or may not be able to be buried due to the nature of the land surrounding Mrs***That will be determined and discussed with her at time of service
OFFER:
Everdry will perform service 10/6/