Franks Television

Complaint: [redacted]I am rejecting this response because: Old Republic last I spoke to them promised me a cash out amount of $305 to help me pay for my own service provider because after speaking to there provider it could be much more additional time before the repair could be made because of there providers availability and the repair was urgent and could no longer wait. I had the repair done the following day paying my myself out of pocket with the promise of Old Republic that I would be mailed  a check for  reimbursement. I expect Old Republic to honor there promise and mail me my check owed which does not even cover the cost of the repair I paid. Not to mention the the first service call fee, stress, and wasted time.Sincerely,[redacted]

Mr. [redacted]Revdex.com Plan [redacted]  Dear Mr. [redacted] Regarding the service request for the septic tank; I have reviewed the file that indicates the technician from  [redacted] Installations Inc. diagnosed the septic tank lid was cracked, and the damage was not the result of normal...

wear and use.   Please refer to page 7 of the Plan that states:  “We will provide service for covered systems or appliances which malfunction, and arereported, during the term of the Plan that: C) Have become inoperable due to normal wear and use … “ Please extend our sincere apologies to Mr[redacted] that the terms and conditions of the Plan do not provide coverage in this situation. While the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry.  If Mr[redacted] has any additional information he believes should be considered, please advise him to mail it to the address below for my review. [redacted] Sincerely,  [redacted]Plan Compliance ManagerOld Republic Home Protection

Plan [redacted]
 
 
Dear Revdex.com,
 
Regarding the service request for the spa; I reviewed the file that indicates on April 10, 2018, my associate Ms. [redacted], spoke with Mr. [redacted] and agreed to review the diagnosis from his
Out-Of-Network Contractor.  Mr. [redacted] agreed to provide her the information, and Ms. [redacted] will follow up to ensure the service request is resolved in a timely manner.
 
If Mr. [redacted] has any questions, please advise him to contact Ms. [redacted] at [redacted].
 
Sincerely,
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/07/23) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the dishwasher placed on June 19, 2015; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies...

for the circumstances outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Ms. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to waive the $75 Trade Call Fee.
I have reviewed the file that indicates my associate, Mr. [redacted] Call Center Supervisor, will follow up to ensure the service request is resolved in a timely manner. If Ms. [redacted] has any questions, please advise her to contact Mr. [redacted] at XXX-XXX-XXXX ext. [redacted] for assistance.
ORHP values Ms. [redacted] as a customer, and we hope she realizes the value of the Plan and the many benefits it provides. If she still wishes to cancel her Plan, please advise her to mail a written request to ORHP, or fax the request to XXX-XXX-XXXX and the Plan will be cancelled in accordance with the terms and conditions of the Plan.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/09/10) */
Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the renewal eligibility of the Plan for Ms. [redacted]; according to the Plan file and a review of the coverage we've offered over the last two years, we have received $1,360 in Plan fees, and paid out...

almost $3,000 in service cost, for a loss ratio in excess of 160%. For that reason, we have made the decision to not offer renewal.
We apologize for any inconvenience this [redacted] cause Ms. [redacted].
In the event Ms. [redacted] wishes to maintain her home warranty coverage, she [redacted] wish to contact another Home Warranty Company to obtain coverage. We recommend visiting the National Home Service Contract Association website at homeservicecontract.org for a list of reputable companies. We do not suggest companies that sell home warranties strictly over the Internet, as many are not properly licensed and/or regulated as required.
While our goal as an organization is to serve others with a "People Helping People" philosophy, we hope Ms. [redacted] can understand our position, and am sincerely sorry that we cannot offer a renewal for this home going forward.

Respectfully,
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/09/17) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to refund the $60 Trade Call Fee, and a check will be mailed to Mr. [redacted] within the next ten business days.
With regard to the diagnosis of the air conditioner; the technician advised ORHP that the condenser coil fins were damaged from something other than normal use, and that this damage resulted in the air conditioner not cooling properly.
Please refer to page 7 of the Plan that states:
"We will provide service for covered systems or appliances which malfunction, and are reported,
during the term of the Plan that:
C) Have become inoperable due to normal wear and use, rust, corrosion, and chemical or
sediment build-up after the effective date of coverage. Pre-existing conditions are not
covered."
Please extend our apologies to Mr. [redacted] that the terms and conditions of the Plan do not provide coverage in this situation. While the intent of ORHP is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. The compressor unit was working before ORHP got involved.
2. I was not requesting the unit be replaced because of damaged fins or pre-existing conditions, I was asking it be replaced because of wear and tear from normal use. The unit had been running for 5 months prior without issues. Your company was the one that suggested the unit needed to be replaced, not me. I was happy with repairing it until it was mentioned on more than one occasion that the unit needed to be replaced and that any repairs would have been short term fixes.
3. The ORHP tech never did anything other than visual inspection for the condenser coil. As I've personally been around the unit while it was running(it is right next to the master bedroom door), I know that it is able to push air out quite rapidly(I had to lean over it a few times while I was installing the fence that I had 'itically' installed). I was also able to verify the fan was working and pushing air when the tech from the NEW company put in the new capacitor.
4. I cannot stress this enough. I KNOW that the compressor was working before the ORHP tech came out because it was the one thing that was still working when I started making calls. This was verified by another AC service company. The compressor was STILL working before ORHP touched it. He left it disassembled and somehow not repairable. And you expect me to accept a $60 REFUND(not even a positive figure because of the trade call fee) will cover this? I'm not an AC tech. All I know is what I stated above and that I did not touch anything since his visit. The NEW tech that came out to try to salvage the situation is part one of the highest ranked AC service companies in the area.
At this point, I feel I should have just had the first tech repair it and left ORHP out of it - I would have been better off(less stress, and a functioning AC unit).
Final Business Response /* (4000, 9, 2015/09/21) */
Dear Ms. [redacted],
According to the file, my associate, Ms. [redacted], spoke with Mr. [redacted] on September 9, 2015, and advised him that the technician diagnosed the fan motor and run cap had failed from normal wear, and would be covered by the Plan. However, the technician also diagnosed that the condenser coils were bent from something other than normal wear, and the condenser was extremely dirty. This condition would prevent the air conditioner from operating properly, and the damage was determined by the technician to be existing prior to the effective date of the Plan and therefore would not be covered. On September 16, 2015, a settlement check regarding the fan motor and run cap, in the amount of $252.50, was mailed to Mr. [redacted].
If Mr. [redacted] has any questions, please advise him to contact Ms. [redacted] at XXX-XXX-XXXX Ext. 7742 for assistance.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Final Consumer Response /* (4200, 11, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have any questions. I already understand the situation fully.
As the technician did not do any air restriction tests for the apparently damaged condenser coils nor did I see any of the debris to which he was taking about(he attempted to point it out but I did not see anything unusual), I see no reason to accept that the unit was no longer covered as I had already explained that it was working for quite some time prior.
I'd also like to take the opportunity to point out that the last response conveniently made no mention of the ORHP tech leaving the unit in pieces and the compressor no longer working.
As I had left the main fuse undone until another company was able to look at it, I know it was nothing I did.
The 'settlement' was nothing I wanted any part of but was backed into as I was told there was nothing else I could do to have ORHP cover the cost of a new unit. This was before I had discovered the unit was still in pieces and the compressor inoperable.
Lastly, I'd just like to point out that this situation was very unpleasant. Aside from the fact that I feel the warranty is not being fairly represented, the rude technician and having to struggle to get ORHP to even consider covering any part of it was a very stressful situation.
I've met with 2 other air conditioner companies whom have all managed to spend more than 30 minutes looking over my HVAC system and they managed to do it all without calling anyone an it or leaving stuff in pieces.
I do not accept ORHP's position on this situation and I will continue to fight it so at the very least they will consider thinking twice before offering such poor customer service.
I will take the opportunity to point out though that most of your phone techs were very nice and one of the main reasons I tried to be so diplomatic about the entire situation. Kudos to them.

Re:      Plan #[redacted]
 
Dear Revdex.com,
 
Regarding the damage to the shower pan allegedly caused by service provided by Mr. [redacted] Plumbing, the Independent Network Service Provider dispatched by Old Republic Home Protection (ORHP), and Ms. [redacted] belief that...

ORHP is responsible to repair the damage; please advise Ms. [redacted] that in order for a Service Provider to be in our Independent Service Provider Network, proof of General Liability Insurance (GLI) must be provided to ORHP, listing us as Additional Insured. In the event allegations are made against an Independent Network Service Provider for causing secondary or other damages during or after the performance of service, a claim must be filed with the appropriate GLI Company representing the Independent Network Service Provider.  Settlement, if any, must be negotiated with the GLI carrier or directly with the Service Provider.
 
Below is the contact information for the Independent Network Service Provider and their GLI Company:
 
[redacted]
 
Also, please refer to page 8 of the Plan under Limitations of Liability 4. D and E that states:
 
“D. We do not pay, nor are we liable, for secondary or consequential loss or damage;
      personal or property loss or damage; or bodily injury of any kind.
 
E. We are not responsible for a Contractor’s neglect or delay…”
 
Please extend our apologies to Ms. [redacted] that the terms and conditions of the Plan do not provide coverage in this situation. While the intent of ORHP is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry.
 
If Ms. [redacted] has any additional questions, please advise her to contact me at [redacted].
 
Sincerely,
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/08/26) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the plumbing stoppage and the use of hydro-jetting; I have reviewed the file and have spoken with [redacted], the General Manager at EZ Rooter....

According to [redacted], his technician diagnosed there is a break in the main drain line located outside the main foundation of the home which is causing the plumbing stoppage. He also mentioned that, although the use of hydro-jetting [redacted] temporarily clear the stoppage, it is not a permanent repair of the broken drain pipe, and he does not recommend hydro-jetting. Since the break is outside the foundation of the home, it is not covered by the terms and conditions of coverage.
Please refer to page 7 of the Plan that states:
"We will provide service for covered systems or appliances which malfunction, and are reported,
during the term of the Plan that:
A) Are installed for diagnosis and located within the interior of the main foundation of
the home and garage (inside the load-bearing walls of the structure)."
Please extend our sincere apology to Mr. [redacted] that the terms and conditions of the Plan do not provide coverage in this situation. While the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry.
If Mr. [redacted] has any questions, please advise him to contact me at XXX-XXX-XXXX Ext. [redacted].
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Complaint: [redacted]I am rejecting this response because:
 
I have ave a home inspection document dated mid may stating the stove is in good working order, as well as a final walk through dated May 8th stating everything is in working order. The person on the phone didn't ever give me a chance to state that, he was too busy telling me how he wasn't going to cover anything. 
 
Either fix mh stove, and upgrade my package as compensation for your fault, or refund my money and I will use it to purchase a new stove. Sincerely,[redacted]

Better...

Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the business did not specify the refund amount. If the amount is the one I requested and the apology was given, the resolution is satisfactory. I did not find the message directly given to me from the business on this website. Sincerely, [redacted]

Dear Revdex.com,
 
Regarding payment of the Trade Call Fee; again, our apologies for any misunderstanding that occurred, however the TCF is still unpaid and is required in accordance with the terms and conditions of the Plan.
 
Sincerely,
 
[redacted]
Plan Compliance Manager

RE:      Plan # [redacted]
 
Dear Revdex.com,
 
Regarding the service request for the Viking kitchen exhaust fan; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter....


 
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
 
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
According to the file, on June 21, 2017, my associate, [redacted], spoke with the Plan Holder and agreed to dispatch a different network Service Provider to complete the repair. In addition, as a gesture of goodwill, [redacted] agreed to refund the $65 Trade Call Fee.
 
If [redacted] has any questions, please advise him to contact [redacted] at [redacted] for assistance. 
 
ORHP appreciates [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
 
Best regards,  
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/07/23) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Ms. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
According to the file, A & A Air Conditioning completed the repair of the air conditioner on July 22, 2015, and the air conditioner system was operating as designed.
If Ms. [redacted] has any further needs for service, please advise her to contact us at XXX-XXX-XXXX for assistance.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection

RE:      Plan # [redacted] Dear Revdex.com, Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms. [redacted] letter.  I assure you,...

ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement. According to the file, on August 14, 2017, my associate, Ms. [redacted], Customer Service Manager, spoke with Ms. [redacted] and is assisting her to resolve the service request. If Ms. [redacted] has any questions, please advise her to contact Ms. [redacted] at [redacted] Ext. [redacted] for assistance.  ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.  Best regards,    [redacted]Plan Compliance ManagerOld Republic Home Protection

RE:      Plan # [redacted]
 
Dear Revdex.com,
 
Regarding the service request for the pressure regulator; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter....


 
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
 
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
Based on the information [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
 
According to the file, ORHP transferred the service request to a different network Service Provider, [redacted], and they will contact [redacted] to schedule a convenient appointment. If [redacted] has any questions regarding the appointment, please advise him to contact [redacted] at [redacted]
 
ORHP appreciates [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
 
Best regards,  
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/15) */
Dear Ms. [redacted],
Please extend our sincere apologies for the circumstances outlined by Mr. [redacted]. Please advise him to provide me the Plan number and/or property address so I can review the file and provide assistance.
Sincerely
[redacted]...

[redacted]
Plan Compliance Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The address is XXXXX Xth Street # [redacted] St. [redacted] XXXXX
Final Business Response /* (4000, 9, 2016/01/20) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the refrigerator; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
According to the file, on January 15, 2016, my associate, Mr. [redacted] spoke with Mr. [redacted] and he agreed to accept a cash settlement of $393.59 for the repair of the refrigerator. The cash settlement has been processed and Mr. [redacted] should receive the check within 20 days.
In addition, as a result of the circumstances that occurred, and strictly as a matter of goodwill, Mr. [redacted] agreed to waive the Trade Call Fee.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Final Consumer Response /* (2000, 11, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Agree with [redacted] has outlined above in terms of how they resolved it after I told them I would open this Revdex.com case and then did so.
I think ORHP needs to take a look at them selves and their marketing claims. They should review their marketing claims gaps in how they actually do business. They claim to be people helping people, to care, to listen, to be dependable, and to know the difference between company policy and customer service. This interaction with them has proven otherwise. If you cant live up to the claims, dont make them.
At the end of the day, a tennant of mine, an 8 year veteran of the US Army, was without a working fridge for 20 days due to the delays associated with the request. I choose to credit him the $100 that was waived by for the trade call.

Initial Business Response /* (1000, 5, 2015/09/16) */
Ms. [redacted]
Revdex.com
Plan XXXXXXXX
Dear Ms. [redacted],
Please advise Mr. [redacted] that per his request, the Plan has been cancelled, and a Plan Fee refund of $236.13 will be mailed to him within the next ten business days.
If Mr....

[redacted] has any questions, please advise him to contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection

RE:      Plan # [redacted]
 
Dear Revdex.com,
 
Regarding the delay providing service for the air conditioner service request; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted]...

[redacted] letter.
 
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
 
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
ORHP values [redacted] being our customer the past six years, and as a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to waive the Trade Call Fee.
 
ORHP appreciates [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
 
Best regards,  
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/09/23) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the dishwasher, microwave oven, pool motor, and payment of the Trade Call Fee (TCF); I have reviewed the file and the following is a brief...

summary of the service requests.
03/24/15 Service request: dishwasher is not cleaning the dishes
Dispatched: High Quality Inc.
04/06/15 The Plan Holder called Old Republic Home Protection (ORHP) and advised us that the microwave oven was not working properly, and High Quality Inc. was advised by us to diagnose the microwave oven.
04/11/15 Status: the technician diagnosed that the dishwasher fill valve and the main circuit board for the microwave oven both needed to be replaced. ORHP authorized the repairs, and the repairs were completed on April 13, 2015.
04/21/15 Service request: the dishwasher will not turn on.
Dispatched: Since the service request was within the 30 day recall period, High Quality Inc was dispatched to provide service with no additional TCF due.
04/23/15 Status: the technician diagnosed that a component of the dishwasher water heating system failed and had to be replaced. The repair was authorized and the part was ordered.
05/07/15 The dishwasher was repaired and was operating as designed.
09/14/15 Service request: pool pump motor is not running
Dispatched: Balboa Pool Service and Repair
09/17/15 Status: the technician diagnosed that water leaked into the electrical conduit that serviced the pool motor, which resulted in the failure of the pool motor.
Please refer to page 8 of the Plan that states:
"General Exclusions:
D. We do not pay, nor are we liable, for secondary or consequential loss or damage;
personal or property loss or damage; or bodily injury of any kind."

Please extend our apologies to Mr. [redacted] that the terms and conditions of the Plan do not provide coverage in this situation. While the intent of ORHP is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry.
If Mr. [redacted] still wishes to cancel his Plan, please advise him to provide ORHP a written request, or fax the request to XXX-XXX-XXXX, and the Plan will be cancelled in accordance with the terms of cancellation noted on page 9 of the Plan.
Should Mr. [redacted] have a need for service to a covered system or appliance, please advise him to contact ORHP at XXX-XXX-XXXX, and a service request will be dispatched in accordance with the terms of coverage.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection