Fred F. Cain, Inc.

Wed. October 11, 2017 at 1105a we called customer [redacted] at the following numbers:[redacted](number in her profile from when she rented a car from us)There was no answer at either number but VM were left by the area manager.  We then emailed the customer at the following email address:[redacted](email address that was on file for the customer when she rented with us)[redacted] Wed. October 11, 2017 1203pm customer emails [redacted] and states that she is busy and will call us [redacted] tomorrow (Thursday 10/12/2017)Thursday, Oct. 12, 2017 no return call or email from the customerFriday, Oct. 13, 2017 still no return call from customer.  I talked to Mrs. [redacted] just now.  I apologized for the rental experience and frustrations with contact from the branch.  She was very happy with the attempts to call [redacted] with emails and multiple calls to get this taken care of for her.  I refunded her the total rental $213.85 due to the lack of communication from the branch on the rental and disappointment with the overall rental experience at the airport and rental locations.  I am having accounting issue he a check since her credit card is expired and can not refund in RFS.  This is good to close.

Called customer and left message notifying her we will adjust the rate to $20 as per her request.  Please close.  Thanks!

The entire rental for this customer was waived per her request.  Please close. Thanks!

It looks like [redacted] didn’t pay for the $1020 that was billed to them and deemed it customer pay.  I reached the customer and gave him this information and his RO number  Michele P[redacted]Executive Assistant###-###-#### office###-###-#### direct###-###-####...

faxMichele.T.P[redacted]@ehi.com

We are not pursuing the customer for damages.  The DRU has already been informed and the customer should have received something in writing from DRU a week or 2 ago.  Customer is also aware. This case is closed

Customer has been called by Area Manager and the refund has been issued.  Please close.

Please close we are not pursuing the customer for the damage.   cid:image001.gif@[redacted] Michele P[redacted]Executive Assistant[redacted]axMichele.T.P[redacted]@ehi.comOperatingcid:image003.jpg@01D0...⇄ Administrative...

Headquarters[redacted]USAenterpriseholdings.com

We have attempted to reach out to this customer multiple times with no return calls.  We are closing this down at this time.

Per instructions from the Revdex.com I reported direct contact from the business to the Revdex.com,  and did not respond. I thought that is what I was supposed to do.I received 1 email and 1 voice mail from the business.I have one phone number. It has not been disconnected or changed in years.I want the money back for the days I did not rent the and I want the 15 dollars stolen from my debit card after I was accused of something not true, and banned from the place, which I don' t mind at all, by the way.

We will not be refunding the customer the balance as the balance is truly her balance from the rental.    Michele P[redacted]Executive Assistant[redacted] office

I accept the response  from Enterprise  Rent A Car,they should no where that if. A employee  is terminated that a former employee  cannot rent a car as far as the accusation of me calling a client this is false. But I would accept that from a unprofessional  company. All I wanted from Matt L[redacted] is to produce in the company handbook that a terminated employee is placed on DNR.they have failed so I will tell everyone  I know never to rent from Enterprise  rent a car again.which after I was terminated  I rented a car approx 45 times.some DNR
Regards,
D[redacted]

We are working on this one and have been since we got it.  The damage issues can take some time.  I will let you know once we have it resolved on our end.

We have attempted to reach out to customer several times via phone and email with not success.  It was a policy max set by the insurance company and she kept the rental for 15 extra days.  After not hearing from the customer after several attempts we can close this.

Please advise why this was marked as resolved? Enterprise never spoke with me and I never received even an apology from them. Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and provide me a written letter stating that they will not pursue the case, if it does, will consider this complaint resolved. Please provide the letter on Enterprise Letterhead with a signature. 
Regards,
[redacted]

When a customer had been contacted numerous times with out a response we close them out.  If the customer calls then I will respond but as it sits we consider this case closed.  Thanks!

This has been handed with the customer.   Michele P[redacted]Executive Assistant[redacted]

Response to this complaint is that the customer thought that she was being double charged.  After looking into it she was in fact not double charged and got the money that she thought back.  Please close.  This was resolved with the customer a while ago. Thanks!

This  customer was handled a while ago by our Branch Manager.  She was offered a 20% discount on her next rental, she accepted and we sent a coupon out to her. Please close.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]