Fred F. Cain, Inc.

I just spoke with this customer.  Long story short she is frustrated with the charges because [redacted] never informed her of her policy max and we also didn’t communicate it until we were threatening her to return the car because she was down money(she was charged for 15 extra days).  Also, one of our employees was very rude when we called her because she was down money and was treating it is a potential conversion.  Joel spoke to her on 5/8 and she was aware of the charges and said she was just going to submit the invoice to her attorney.  She is still fighting with [redacted] on this with her attorney and is going to call me back today once she spoke with them.  I let her know I could definitely refund her a couple days from a customer service standpoint and help her out as much as possible but she is not necessarily disputing the charges.  She is aware that she is responsible once they stopped paying but was caught off guard. She has my cell phone # and is going to call me back today so we can resolve this.  Thanks, Jamie

We still cannot get a hold of him. We will be refunding the cleaning fee for the smoke.  There will be no other refunds done.  Customer was escorted from the location becauseIn this transaction the person involved threatened to break store windows and was escorted out by officials. This is a closed  file.

Please accept this correspondence as our response to the complaint filed by the customer, Ms. [redacted].Ms. [redacted] rented a 2015 Toyota Camry from ENTERPRISE LEASING COMPANY OF PHOENIX, LLC, at West Phoenix location in Phoenix, AZ on March, 22 2016. This office handles damage recoveries for Enterprise...

rental vehicles.    Ms. [redacted] states that she informed the branch that she had been involved in an accident and knew that she would be responsible for her $500.00 deductible.  She stated in her complaint that she had the intent to pay her deductible of $500.00, but could only afford to pay $25.00 payments.  The intent of Ms. [redacted] payments was not communicated to The Damage Recovery Unit. The Damage Recovery Unit called Ms. [redacted] on 6/28/2016 and left a voice message requesting a call back to explain the claims process and payment options. The Damage Recovery Unit also sent several letters advising Ms. [redacted] that her claim would be forwarded to a collections agency.  If Ms. [redacted] would have contacted The Damage Recovery Unit, she would have been informed that our office only accepts payment plans if the minimum payment of $100.00 a month is made. Ms. [redacted] did not contact our office to formalize a final payment plan, therefore she was forward to a collections company per our claims process.  We request that Ms. [redacted] continue to make her payments, but make them with First Finical Asset Management. This company manages Enterprises lower dollar payment plans. On December, 5 2016 a Supervisor left a voice message for Ms. [redacted] requesting a call back to go over the payment plan process in more detail.  Thank you for your consideration in this matter.  Please contact the undersigned should you have any additional questions.

This complaint is closed.  We have tried to reach this customer with no luck.  Once we do not hear from them and have tried all outlets of trying to get a hold of someone we no longer consider it an open issue.  There was VM left, emails sent and one of the numbers is...

disconnected.  Please close.