Fred Leighton

As a family owned and operated business it saddens us to hear that such a longtime customer of our company has chosen to not only no longer do business with us but also to come on Revdex.com and make claims that are both libelous and untrue [redacted] came to our dealership to purchase a Nissan Altima and was assisted by our sales consultant Joe K After discussing the vehicle and arriving at an agreed upon lease price, the customer decided to purchase a Altima that was explained to her would be considered a "Special Order" because it was a left over model year Joe explained at the time of purchase that we did not have the specific model in the color she wanted in stock but we would locate it and purchase the vehicle for her from another dealer We asked for a $deposit specifically because we needed to purchase the vehicle for the customer and we want to make sure the customer is committed to the sale in order to avoid exactly what [redacted] did, canceling the order after we put time, effort and potentially money into acquiring her car If [redacted] was unhappy with her salesperson at any point during the time she was here, she never made any mention of it to a manager and she proceeded with her purchase, despite how "dissatisfied" she was with her experience A few days later [redacted] called our dealer to inform us she was cancelling her order because she was getting a better deal at another Nissan dealer At no time did our salesperson yell at her or berate her, this is a complete fabrication On the contrary, our salesperson made every effort to save the deal, offering to match and even beat the price she was receiving on a Altima, which was still more than she would be paying on the we were selling her [redacted] was far from overcharged as she claimsA vehicle that is being sold by a dealership is a negotiable item, so it shouldn't be hard to imagine that if and when a customer takes their buyer's order to another dealer, it's easy for the next dealer to simply beat the price that was given by their competition I'm sure if [redacted] took her second buyer's order to a third dealership, the third dealer would have no problem beating the price she was given by the second We expect our customers to do their price shopping BEFORE they commit to a sale, not after, to avoid the back and forth and to protect ourselves from wasted time, energy and money as explained earlier The truth of the matter is, [redacted] was completely uncooperative and gave us no chance to sell her a vehicle after she received her second price, even when we attempted to beat it She never attempted to come back down to the dealership to discuss pricing with us, even though we insisted she give us a chance to beat the price

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive the money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] brother and wife came into our dealership interested in purchasing a vehicle from us They were looking for a Platinum Pathfinder in black with an aentertainment package and insisted they would only be interested in making the purchase if we could deliver the car to by the next day We told them that we would be able to meet their requests and deliver the vehicle but that the entertainment package was a $option and would have to be installed after pickup They insisted that the package needed to be in the car before the scheduled pidate and as a result we took a $NON-REFUNDABLE deposit in order to meet their request All terms were discussed and agreed upon and the $deposit was left The next day, [redacted] came into the dealership to inform us that she would not be co-signing for her brother and sister in-law anymore and that she wanted to cancel the dealIt's important for us to note that the complainant [redacted] has nothing to do with the purchase of this vehicleShe apparently lent the $to her brother and is now trying to get back her money, however she was not the purchaser and her name is on no paperwork and because of this she personally is not entitled to any type of refund and has no relevance to this transaction We have not heard from her brother or sister in-law (the actual purchaser) since the the day the deal was cancelled [redacted] reneged on her promise to her brother and sister in-law to co-sign this vehicle and this is now more of a a family dispute that the dealership chooses not to be part of We delivered on our promises and made sure the car was ready for delivery as requested by the customer with the a$package and as a result we do not feel they are entitled to a refund of their deposit

We’re sorry to hear that this customer was unhappy with their experience We’re also very surprised to see that this customer is issuing a complaint about us almost one year after the purchase of their vehicle Regardless, the customer was well aware of what they were purchasing, and is very misinformed about what they believe their car came with and what was sold to them The customer purchased an upgraded passive alarm that offers many additional features not offered by the factory security device that comes standard with their vehicle This alarm cannot be bought for $anywhere and certainly cannot be installed for that price As the customer indicated, she was offered the upgraded alarm, was well aware of the cost and agreed to the purchase She was not forced to buy anything and unfortunately buyer’s remorse does not constitute a reason to dishonor her contract and issue a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is important to acknowledge that my receipt was not marked "Final Sale" for my good faith depositThis negates the dealerships claim that I was not entitled to a refund for my deposit since it is customary for the receipt to be noted accordingly.It was not my intention to shop against Star Nissan when entering a second dealershipI was educating myself on topics that I could not get answers for from my Star Nissan representative to validate my decision to go forward with the deal as presented When I called Joe Kto discuss my findings, he became defensive and began to berate meTo imply that this statement is a fabrication is further evidence of the dealerships attitude toward their customersIf phone calls are recorded then I suggest the manager further investigate this matterI have a right to decide who I do business withA business should not be allowed to intimidate their customers while holding their money leaving customers at the mercy of the people they are dealing withI am a single woman and a senior citizen, I should not be expected to walk into a dealership to receive a refund that can be processed electronically back to my credit cardI viewed this as an intimidation tactic and was nervous about the treatment I would be subjected to considering the way I was treated over the phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We at Star Nissan are very sorry to hear that [redacted] has clearly had a misunderstanding in regards to her DMV charges We cannot verify what was discussed with her salesperson and/or what she was under the impression she was getting, all we can provide are the documents we have that [redacted] signed and received stating exactly what she was paying for Please find attached a copy of [redacted] 's original signed Buyer's Order, which clearly states in the bottom right corner that she is being charged $for her License Fee As she discussed with her salesperson the $down payment she left us included this DMV fee of $ Please also find a copy of [redacted] 's actual vehicle registration that was mailed to her on January 29th 2016, which clearly indicates the expiration date of and the total cost of the registration as $ Because the actual registration charge is determined by the DMV we charge an estimated amount to the customer until we receive their actual registration from the DMV with the exact amount In [redacted] 's case, we charged her $and the actual cost of the registration as charged by the DMV was $I have attached a copy of the check that was mailed to [redacted] reimbursing her for the $overcharge If she didn't receive that check we would be more than happy to issue another one to her Clearly all of these documents show that [redacted] was only charged $for transfer of registration and that the registration she received was set to expire on April 30th We do not know why she believed she was being charged $for a registration that would have been valid for another two years As per the $employee discount [redacted] is asking for, we are completely unaware of any Verizon Employee discount totaling $that [redacted] states she was supposed to receive We were not made aware of this discount at the time of purchase and we are still unclear about this $discount If it is indeed available to [redacted] it is offered directly by Nissan the manufacturer and she is more than welcome to directly contact Nissan about receiving this employee discount Clearly her signed Buyer's Order makes no mention of any type of employee discount totaling $that she would be receiving I hope our statement and provided documents can shed some light on why her claims and complaints are completely unsubstantiated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Star nissan regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, I submitted the complaint now because I was advised by Nissan Consumer service to do so recently after they told me they could not do anything about my complaint I made to Star Nissian through themThis complaint I made to Nissan Consumer Service last year was on August *, 2015. Nissan Reference # *** Representative *** ***After I called last week to check on what happened to my complaint, they told me they just sent the complaint to Star Nissan and told me they don't get involved with disputeI need to go to Revdex.com for a dispute.Second of all, that is not true I was well aware of what we were purchasing, I didn't indicate in my complaint that I knew it was an alarm upgrade when we signed the contractWe found out after the alarm was installedOn the day of the purchase 8/*/15, the loan guy asked me "** *** *** ** ***" in his officeHe didn't say it was an upgradeI said I don't think I should leave my new car on the street without any alarm out loudBoth Eddie and the loan guy were there and heard meThey could've told me the car still has factory alarm, this is just an upgradeThey didn't say anything and pressured me into signing the contract and loan; the guy kept saying it’s getting late, he has to go homeWith all this pressure and cover up, I agreed to this lie We purchased the car on August after 5pmThe sales Eddie told me the service center closed and they don't work on SundayI have to wait until Monday to pick up my carAfter we went home, we asked around and searched online and learned that this car comes with a factory alarmOn Monday, I told Eddie it wasn’t fair; they didn’t tell me the truth that the car came with an alarmI don’t want itHe said that’s too bad if you think you got cheated but it’s too lateWhen we got the car, the guy who installed the alarm left the alarm box in the carI used product name on the box to look up online , that's how I found out it's was a passive alarm and it's only worth $online. We also took our car to another Nissan service center in Staten Island and asked for their second opinion, they told us this alarm was useless and we got ripped offAll these evidence proved that the business was not honest with me about the alarm and cheated me for $The business was also very aggressive and nasty to customersThe experience left me emotionally distraught for almost a yearI wouldn’t accept your response which is still a liePlease pay me back the $you ripped me off from
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

My response clearly stated that *** *** has not done any of his routine maintenance or oil changes with Star Nissan's service department, which the customer has confirmed Due to this fact, we were unable to provide the warranty company with sufficient service records from our service department *** *** keeps insisting that we would not fax over documents for him, but as previously stated, we did not have anything to send because he did not perform his maintenance or oil changes for the last two years with our service department The customer has said that his car is in the "process" of getting approved for the repair of his turbo at another Nissan dealer, I can assure you that the next Nissan dealership is doing the same exact thing we did, having an inspector from the warranty company come look at the vehicleUnfortunately, the warranty company denied *** ***'s claim, there is nothing more on our part that we can do I am sure he will get the same answer from the warranty company at the current Nissan dealer he is at I can assure you our company is concerned about helping every customer who walks through our doors. I apologize if *** *** felt that our customer service was not up to his expectations It serves us no benefit to turn *** *** away, and we would have been more than willing to perform the service his vehicle required if we had been authorized to do so At this point, it's unclear to us what resolution *** *** is seeking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The last time I responded to their message I attached a picture of the ticket that I received showing I had an expired registrationThe general manager stated he would take care of my ticketI also attached the discount with the VPP code from my employee discountHow can I get that discount on and the ticket needs to be paid by the general manager there at star Nissan *** because he verbally told me over the phoneMy sales rep who no longer works there this was told to me by a worker there, stated that I can go into their location to get the employer discount attachedI don't want to continue going back and forth my ticket is already past days and I left for it to be paid as was told to me by tbe GM there at star Nissan ***I need a solution I am the customer and I have the right to receive the employer discount as well as get what I was told over the phone about my ticket being covered by themI need a solution immediatelyI cant go back and forth on this subjectThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately for ***, none of her paperwork supports what she claims was discussed between her and her salespersonWe have her signed and dated Buyer's order that specifically details what exactly she was getting when she purchased her vehicle As you can see in the attached document, it was specifically stated that she would be paying $per month with $down inclusive of all fees It also specifically states that she is having her remaining monthly payments paid by Star Nissan as part of the "Pull Ahead Loyalty" program Nowhere on her buyer's order does it say she's receiving a $Verizon rebate or that she was being charged $for a renewed registration, both of which *** is trying to claim she was "supposed" to be getting She signed off on all her paperwork, agreeing to what she was being charged and what she was receivingThere really is nothing further to dispute, everything is in writing

Revdex.com:At this time, I have not been contacted by Star Nissan regarding complaint ID ***.Please help us to resolve this issueThanks Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The sales person who sold me the car knew and understood that I worked for Verizon Wireless and that I qualified for the VPN program for a discount on the complete purchase price of the carMy co workers have participated in the program and I have paperwork showing I qualify for a discount on the carWhat was most surprising to see if how well they treat you when you go in to buy the car and once its sold their atttitudes completely changeOf course I can't verify with the sales person Lucas because I was told he no longer works thereThe sales manager keeps telling me he didn't charge me but I never dealt with him during the sales process so he can t say what was said or what wasn't saidAttached will be the vpn program paperworkThe sales manager also advised me he would take care of the ticket I received for expired registration in the amount of $ I have already paid for my registration but I don't like how the manager is saying things and he want even there during the transactionI expect The ticket taken care of by them and I want a check cut in my name in the amount of the discount I qualified through my employee discountYou will see an example of the employee discount I should have receivedThank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] did visit our dealership yesterday 2/**/2016 and I (Christine) personally granted her refund with no issues.  I'm sure [redacted] will attest to the fact that there was an easy, prompt, and pleasant exchange between myself and her.  We will consider this complaint resolved.  Thank you.

As a family owned and operated business it saddens us to hear that such a longtime customer of our company has chosen to not only no longer do business with us but also to come on Revdex.com and make claims that are both libelous and untrue.  [redacted] came to our dealership to purchase a Nissan...

Altima and was assisted by our sales consultant Joe K.  After discussing the vehicle and arriving at an agreed upon lease price, the customer decided to purchase a 2015 Altima that was explained to her would be considered a "Special Order" because it was a left over model year.  Joe explained at the time of purchase that we did not have the specific 2015 model in the color she wanted in stock but we would locate it and purchase the vehicle for her from another dealer.  We asked for a $500 deposit specifically because we needed to purchase the vehicle for the customer and we want to make sure the customer is committed to the sale in order to avoid exactly what [redacted] did, canceling the order after we put time, effort and potentially money into acquiring her car.  If [redacted] was unhappy with her salesperson at any point during the time she was here, she never made any mention of it to a manager and she proceeded with her purchase, despite how "dissatisfied" she was with her experience.  A few days later [redacted] called our dealer to inform us she was cancelling her order because she was getting a better deal at another Nissan dealer.  At no time did our salesperson yell at her or berate her, this is a complete fabrication.  On the contrary, our salesperson made every effort to save the deal, offering to match and even beat the price she was receiving on a 2016 Altima, which was still more than she would be paying on the 2015 we were selling her.  [redacted] was far from overcharged as she claims. A vehicle that is being sold by a dealership is a negotiable item, so it shouldn't be hard to imagine that if and when a customer takes their buyer's order to another dealer, it's easy for the next dealer to simply beat the price that was given by their competition.  I'm sure if [redacted] took her second buyer's order to a third dealership, the third dealer would have no problem beating the price she was given by the second.  We expect our customers to do their price shopping BEFORE they commit to a sale, not after, to avoid the back and forth and to protect ourselves from wasted time, energy and money as explained earlier.  The truth of the matter is, [redacted] was completely uncooperative and gave us no chance to sell her a vehicle after she received her second price, even when we attempted to beat it.  She never attempted to come back down to the dealership to discuss pricing with us, even though we insisted she give us a chance to beat the price.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 For Star Nissan to say I never conducted any routine car oil changes is not true. I have always maintain my car and have always did my oil changes but just not at Star cause of pricing and the long wait. I have always took my car to a local shop which show and understand about customers service. I have done my oil changes every 3500 to 4000 mile which I have provide proof to Star Nissan just ask Rooney. What im trying to say is that Star Nissan is all about the bottom line and how fast they can get a customer out and how many things they can find to charge a customer. It's about numbers and instead of treating a customer with respect. Check your records on how many times I called your shop and I get a simple answer not yet they would call me back of which they didn't unless I call them and leave a message. My car is in process of getting approved for the turbo of which I asked Star Nissan to assist and fax a document they simple didn't  want to and for me to call back. The other Nissan service department accepted my car which was towed to their service department and in the process. While I was at the other Nissan o was told by many other customers waiting that Star Nissan needs to improve their customers service and be a bit more friendly.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This issue has been resolved. Customer purchased a different vehicle with us.