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Fred Leighton

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Fred Leighton Reviews (29)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I did not receive the money back. 
  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At the time that the customer picked up her car we made an internal error and failed to collect all of the money we were supposed to collect from the customer.  Our communication with the customer after that was simply to inform her of our error and to attempt to rectify our mistake with...

the customer's cooperation.  The customer did not agree that she gave us the inaccurate amount of money and as a result we have taken the loss for our own mistake.  We have not had any further communication with the customer and presume this complaint to be over and resolved.

We at Star Nissan did everything we could do to help this customer.  His extended warranty company sent an inspector to our service department to inspect [redacted]s vehicle, they determined that his vehicle's engine had sludge in it and as a result they would not cover his turbo.  [redacted]...

[redacted] purchased his Nissan Juke in October of 2013 and for the last two years he done none of his routine maintenance and only 1 oil change with with our service department, thus we did not have enough service records to send to his warranty company that would have justified them reopening his case.  Unfortunately, the non-coverage of [redacted]s vehicle has nothing to do with our dealer's service department, but rather with his extended warranty company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We at Star Nissan are very sorry to hear that [redacted] has clearly had a misunderstanding in regards to her DMV charges.  We cannot verify what was discussed with her salesperson and/or what she was under the impression she was getting, all we can provide are the documents we have that [redacted]...

signed and received stating exactly what she was paying for.  Please find attached a copy of [redacted]'s original signed Buyer's Order, which clearly states in the bottom right corner that she is being charged $65.00 for her License Fee.  As she discussed with her salesperson the $1000 down payment she left us included this DMV fee of $65.  Please also find a copy of [redacted]'s actual vehicle registration that was mailed to her on January 29th 2016, which clearly indicates the expiration date of 4/**/2016 and the total cost of the registration as $61.50.  Because the actual registration charge is determined by the DMV we charge an estimated amount to the customer until we receive their actual registration from the DMV with the exact amount.  In [redacted]'s case, we charged her $65.00 and the actual cost of the registration as charged by the DMV was $61.50. I have attached a copy of the check that was mailed to [redacted] reimbursing her for the $3.50 overcharge.  If she didn't receive that check we would be more than happy to issue another one to her.  Clearly all of these documents show that [redacted] was only charged $65.00 for transfer of registration and that the registration she received was set to expire on April 30th 2016.  We do not know why she believed she was being charged $200 for a registration that would have been valid for another two years.  As per the $2000 employee discount [redacted] is asking for,  we are completely unaware of any Verizon Employee discount totaling $2000 that [redacted] states she was supposed to receive.  We were not made aware of this discount at the time of purchase and we are still unclear about this $2000 discount.  If it is indeed available to [redacted] it is offered directly by Nissan the manufacturer and she is more than welcome to directly contact Nissan about receiving this employee discount.  Clearly her signed Buyer's Order makes no mention of any type of employee discount totaling $2000 that she would be receiving.  I hope our statement and provided documents can shed some light on why her claims and complaints are completely unsubstantiated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It is important to acknowledge that my receipt was not marked "Final Sale" for my good faith deposit. This negates the dealerships claim that I was not entitled to a refund for my deposit since it is customary for the receipt to be noted accordingly.It was not my intention to shop against Star Nissan when entering a second dealership. I was educating myself on topics that I could not get answers for from my Star Nissan representative to validate my decision to go forward with the deal as presented.  When I called Joe K. to discuss my findings, he became defensive and began to berate me. To imply that this statement is a fabrication is further evidence of the dealerships attitude toward their customers. If phone calls are recorded then I suggest the manager further investigate this matter. I have a right to decide who I do business with. A business should not be allowed to intimidate their customers while holding their money leaving customers at the mercy of the people they are dealing with. I am a single woman and a senior citizen, I should not be expected to walk into a dealership to receive a refund that can be processed electronically back to my credit card. I viewed this as an intimidation tactic and was nervous about the treatment I would be subjected to considering the way I was treated over the phone. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] brother and wife came into our dealership interested in purchasing a vehicle from us.  They were looking for a Platinum Pathfinder in black with an add-on entertainment package and insisted they would only be interested in making the purchase if we could deliver the car to by the...

next day.  We told them that we would be able to meet their requests and deliver the vehicle but that the entertainment package was a $1700 option and would have to be installed after pickup.  They insisted that the package needed to be in the car before the scheduled pick-up date and as a result we took a $2000 NON-REFUNDABLE deposit in order to meet their request.  All terms were discussed and agreed upon and the $2000 deposit was left.   The next day, [redacted] came into the dealership to inform us that she would not be co-signing for her brother and sister in-law anymore and that she wanted to cancel the deal. It's important for us to note that the complainant [redacted] has nothing to do with the purchase of this vehicle. She apparently lent the $2000 to her brother and is now trying to get back her money, however she was not the purchaser and her name is on no paperwork and because of this she personally is not entitled to any type of refund and has no relevance to this transaction.  We have not heard from her brother or sister in-law (the actual purchaser)  since the the day the deal was cancelled. [redacted] reneged on her promise to her brother and sister in-law to co-sign this vehicle and this is now more of a a family dispute that the dealership chooses not to be part of.  We delivered on our promises and made sure the car was ready for delivery as requested by the customer with the add-on $1700 package and as a result we do not feel they are entitled to a refund of their deposit.

We’re sorry to hear that this customer was unhappy with their experience.  We’re also very surprised to see that this customer is issuing a complaint about us almost one year after the purchase of their vehicle.  Regardless, the customer was well aware of what they were purchasing, and is...

very misinformed about what they believe their car came with and what  was sold to them.  The customer purchased an upgraded passive alarm that offers many additional features not offered by the factory security device that comes standard with their vehicle.  This alarm cannot be bought for $45 anywhere and certainly cannot be installed for that price.  As the customer indicated, she was offered the upgraded alarm, was well aware of the cost and agreed to the purchase.  She was not forced to buy anything and unfortunately buyer’s remorse does not constitute a reason to dishonor her contract and issue a refund.

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Address: 3600 Las Vegas Blvd S, Las Vegas, Nevada, United States, 89109-4303

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www.blocksandrocks.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Fred Leighton, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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