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Fred Meyer Jewelers

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Reviews Jewelry Stores Fred Meyer Jewelers

Fred Meyer Jewelers Reviews (28)

Thank you for contacting Fred Meyer Jewelers This request has been resolvedThe issue at hand was that the original transaction was not in [redacted] 's name but in her fiance'sThe Finance department had to track down which real name was used for this corporate check to track it down [redacted] neglected to give us the information that it was under a different nameWe reissued a check immediately once the information was brought to us and had it sent FedEx overnightFor weather reasons, FedEx changed the deliver day to 2nd day and confirmed with us that the delivery was made, customer signed for it

We notified the Customer on 8/that the store had her original ringShe picked it up on 8/The ring never left our possession, it was sent to the wrong store by the jeweler and we caught it there so no customers were involvedNo other person had their ring but Fred Meyer Jewelers Customer asked for a free diamond anniversary ring to match as "compensation"As promised the Vice President called her and we are honoring her request for a free anniversary band at no chargeIt will arrive the 3rd week of September and she will be responsible for the Lifetiime Jewelry Care Plan purchase if she would like thatShe will also be signing a release Case resolved

In response to this Customer issueThe Regional Sales Director and the Store Manager have responded to the customer and have offered a full watch replacement Thank you

Please update [redacted] complaint with the following message; Our Regional offices spoke with the customer and have resolved the issue as follows:A Fed Ex air bill has been emailed to customer to have the service work performed at the Main Office and sent back to her when completedWe have issued a gift card for the inconveniences that she has experiencedThe customer is happy with the resolution Thanks, Julia K [redacted] Customer Relationship ManagerFred Meyer / Littman Jewelers

Hello, Thank you for your email, we are sorry that your nearby store has closedUnfortunately, we are no longer accepting 3rd party company inspections With the volume of the inspections, reputable jewelry companies do not take these anymore for other companiesWe have confirmed that a shipping label has been issued from the request on 05/ We understand your concerns with mailing in your jewelry, but rest assured we have had great success with this throughout our 250+ locationsWe have been using this method for many years and feel very secure about this processThe shipping labels are discreet with no indication listed that would make one question if the package includes jewelryWhen it’s time for an inspection or a repair you would contact us at 1-800-DIAMOND and select the option for inspection and repair servicesWe will then be issuing you a pre-paid, fully insured shipping label You will also receive a Repair & Inspection form that needs to be filled out and sent in with your merchandiseWe ship FedEx Everything that we ship requires a signature sign off upon deliveryIf you prefer, you can request to have it held at the FedEx branch nearest youIn the event of a missing package, we will replace your jewelry with a like or similar item in value, or refund the original purchase price We hope this helped answer concernsUnfortunately due to no opened locations near your home address, this is the only option at this time that we are able to provide you in regards to servicing your jewelry that was purchased at Fred Meyer/Littman Jewelers Fred Meyer Jewelers Littman Jewelers The Kroger Co

Thank you for contacting us.The following complaint has been forwarded to our Regional Sales Director of the store in questionAfter investigation, their offices will be in contact with the Customer.Thank you

January 26, [redacted] ***Re: [redacted] SSB complaint- [redacted] , Fred Meyer Jewelers credit card account ending- [redacted] Dear Mr***, This letter is in response to the above referenced complaint wi.th the Revdex.com regarding your Fred MeyerJewelers credit card account issued by TO Bank, N.ATD Bank appreciates the opportunity to assistwith this matter.You expressed concerns regarding interest charged to the above accountOur records indicate thatyou made a purchase in the amount of $2,on August 25, The purchase was made on NoInterest if paid in full in month promotional offerThe signed store receipts stipulated the termsof the offer, including that interest would be charged from the date of purchase at the standard APRof 28.99% if the original amount and applicable fees and charges were not paid in full in months.Additionally, a billing statement was sent to you each month stating the due date the balance mustbe paid in full.The promotional financing offer expiration date shown on every statement sent from Septemberto August was September 4, Unfortunately, an outstanding balance of 941.46remained on your account as of September 4, Because the balance was not paid in full by thepromotional plan due date, the account was charged the accrued interest in the amount of $464.16.Based upon our review, these charges are valid.Nevertheless, as a courtesy, we have credited your account' for $plus $of total late feescharged following the October billing periodThe credit amounts were reflected on theNovember and December billing statementsWe appreciate the opportunity to assist with yourconcernsIf you have any further questions, please contact our customer service at [redacted] .Sincerely,Customer Service LeadTD Bank N.A

Revdex.com:It was at Fred Meyer west chinden boulevard meridian Idaho 83646Sincerely, [redacted]

The Regional connected with the CustomerCustomer will be coming into the store this week and meeting with Manager to address this issueNew paperwork will be made up for Customer in addition to Care Plans being added for the Customer This issue has been addrssed

Listed below are our responses Complaint: [redacted] Unfortunately, I have to vehemently reject this response for several reasons:1.) FMJ responded to my request with what equates to a form letterIt fails to respond to any of the specific details of my complaint, and it ignores each of the desired settlement options that I would accept to remedy the situationThis email is similar to the verbiage I received from the company directly which failed to progress toward any resolutionI would appreciate if FMJ would respond in good faith and would treat me and my complaint with respect equal to that which I have treated them throughout this process, especially as a repeat customer Respectfully, our initial response remains unchanged today 2.) FMJ’s classification of my experience as an “inconvenience” is entirely inappropriateAs I described in my original complaint, (a) I was made several promises from employees within the company that my order would be fulfilled, (b) they authorized two separate charges on my credit card that tied up funds on my account for almost two weeks, (c) they made numerous promises to contact me regarding the status of my order but failed to, and (d) most importantly, those unfulfilled promises ruined two important occasions for two of the most beloved people in my lifeThis does not include the value associated with my time, both interacting with FMJ directly and this complaint through Revdex.com – something that FMJ has apparently chosen not to value We are sorry you feel this way 3.) Although I understand that “price mistakes” can happen, what I do not understand is how or why FMJ chose to honor some orders while mine was cancelled after three weeks of waitingIf this event was truly a pricing or inventory error, the company would have cancelled all ordersInstead, they chose to selectively honor others and not my ownThroughout my contact with FMJ, and again in their response on Revdex.com, they refused to answer why my order, and not others, was cancelledI asked this question specifically to a customer service agent who did not know the answerI also asked the woman I spoke to at the corporate office, and she told me that she chooses to not answerThis selective cancelling and refusal to disclose information causes one to wonder whether this was a deliberate act by FMJSuch an act would seem to violate numerous state and federal laws that prohibit deceptive advertising As previously communicated, technical issues resulted in inaccurate pricing and inaccurate inventory Please refer to Section within our Terms and Conditions posted online 4.) If #was not bad enough, I recently came across a social media post showing that in addition to honoring some of the previous watch orders, FMJ also, as recently as last week, provided one-time-use coupon/promotional codes to certain individuals whose orders were cancelledI was not extended such an offer from FMJI have attached the screenshot that this person posted onlineIt provides further evidence that FMJ chose to honor select orders even after what they are now calling a price mistakeThis again calls into question the legality of this misleading advertising, which would amount to what many call a “bait-and-switch.” We can only disclose information pertaining to your orders Again, I ask FMJ to reconsider the desired settlement that I outlined in my original complaintI would be satisfied with any of the following outcomes: 1.) Fred Meyer Jewelers delivering my original order for the agreed upon price; 2.) Allow me to substitute the items in my order for other items of similar value; or 3.) Provide me with store creditThese outcomes would be equitable considering the situation, and I would be willing to further work with FMJ on a final resolutionI hope that FMJ is willing to now respond in good faith to my complaint, as I would prefer not to have to take the next steps in getting this situation resolvedThank you You placed two orders online during this technical issue, [redacted] & [redacted] The order # of [redacted] was fulfilled by us and shipment was received by you The other order, [redacted] was cancelled due to inaccurate inventory We are unable to offer any further settlement options for your second order We apologize for any inconvenience All refunds are processed for the one order cancelled

Complaint: [redacted] I am rejecting this response because: The day of purchasing the band through your store you took both the diamond and ring to to be set by your jeweler fully knowing it was clarity enhancedAfter your jeweler looked over the diamond Fred Meyer (your store) was the one who called me back and said that you wouldn't be able to set it due to the nature of the diamondYour store location further educated me on clarity enhanced diamonds and why you would not be able to set it in the setting I purchased from your storeKnowing this I asked to return the band so I could find a store that would do such a settingI was then convinced not to return the $band and insurance that I purchased because if I was able to find someone to set it then you would still honor the insurance on the bandTurns out that I did find someone to set the stone in your settingAt the first month checkup I informed you again of the clarity enhancement but was quickly reminded of the diligent records that Fred Meyer kept SoHow Fred Meyer can say that they were not informed of the enhancement when your store location was the one to educate me further on my diamond is beyond me Sincerely, [redacted] ***

This concern has been addressedThe vendor has shipped the merchandise on 07/and the store manager reached out to the customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We have been in touch with the CustomerThe Vice President and Regional Sales Director are working to remedy thisCustomer was scheduled to come in to pick up a new ringThe customer who received her ring will be coming in next week when she is back in town to return the ringCustomer has also received additional compensation

The following concern was addressed by the store Regional Sales Director back on 11/27/The Regional investigated the situation personally with each associate involved The Regional emailed and called the customer to apologize for the mistakeThe explanation was given that the Black Friday price is $3999-20% at $ The Regional offered to authorize a price point at $This is $less than the Black Friday deal The customer thanked the Regional and accepted that he would be putting this item on layaway and picking it up before Christmas Case resolved

Thank you for contacting usThe Regional Shawn S [redacted] has attempted to resolve this per our policyOur Gemstone and Diamond Guarantee is presented with each sale and paperwork is providedThe customer is responsible for having the inspections completed twice a year and for having the guarantee signed off As quoted in our policy- Ms [redacted] options are to purchase a new diamond and maintain the diamond inspections Lifetime Loss and Damage Guarantee We will repair or replace any diamonds or gemstones [redacted] purchased from Fred Meyer Jewelers, free of charge if they become chipped, broken or lost from the original mounting**Emeralds, Opals and Pearls are excluded To maintain your Lifetime Loss and Damage Guarantee, you are required to bring your item, (described in this guarantee) to Fred Meyer Jewelers for inspection every six monthsUpon completion of your inspection, our Associates will update the inspection record of your jewelry itemOur Associates will inform you of any maintenance repair work necessary due to wear to preserve the integrity of your jewelryYou are responsible to have all repairs completed by our representative, at your [redacted] expense, to maintain your Lifetime Loss and Damage GuaranteeYour Lifetime Loss and Damage Guarantee does not cover theft, abuse or mysterious disappearanceTampering, miss-treatment or non-Fred Meyer Jewelers modification/repair of your diamond or gemstone will nullify this guarantee **Unless covered by our optional Lifetime Jewelry Care Plan Thanks, Fred Meyer / Littman Jewelers

Regional connected with Mr [redacted] on 6/8/Listened to his side and explained our various care plansThis purchase was made in and with our old Value Service Plan attached to it, a year non-renewable agreementRegional explained that we switched to the Lifetime Care Plan many years later in Customer understood this and the reasoning for why we cannot offer the Lifetime Care PlanRegional arranged for a store visit to have the ring inspected and a discounted estimate will be given for the repair workCustomer was pleased

Thank you for contacting us, your complaint is under review and will be forwarded to the approproate Regional Sales Director to address.?

Mr [redacted] account is financed by TD Retail Card ServicesDue to third party privacy laws we (Fred Meyer Jewelers) do not have access to account information, nor do we have the power or authority to alter the financial agreement between Mr[redacted] and TDAny future communication should be made directly with a TD representative by calling

Thank you for contacting usWe apologize for the frustrating situation as we had to work through technical issues we had on 06/08/with the websiteThe technical issue resulted in inaccurate watch pricing and inventory levels on our website.In researching the order you refer to in your mote # [redacted] , we see three additional orders for you placed on 06/08/with a combined total unity quantity of watches, which is why your order was cancelled.In addition please refer to our Terms and Conditions for the "as available" conditionsDISCLAIMERS ACCESS TO THIS SITE IS PROVIDED, FREE OF CHARGE, ON AN "AS IS", "AS AVAILABLE" BASIS AND FREDMEYERJEWELERS.COM EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENTFredMeyerJewelers.com disclaims all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions from this Site, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links in this Site, including but not limited to any errors in or omissions therefrom, (c) the unavailability of this Site or any portion thereof, (d) your use of this Site, or (e) your use of any equipment or software in connection with this Site.Again, we apologize for the inconvenience

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Address: 6650 S. Westnedge Ave., Ste. 245, Portage, Michigan, United States, 49024

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