Fred Meyer Jewelers

Thank you for contacting our Fred Meyer Jewelers / Littman Jewelers Corporate offices regarding your experience with merchandise purchased in one of our many store locations We are grateful for good Customers who let us know of their concern and give us an opportunity to correct a situation that should not exist In Order to give your e-mail personal attention, it has been forwarded on to one of our Regional SupervisorsSince their offices have the day to day responsibility for the operation of the location you are working with, they will want to contact you from their location Thank you again, for taking the time to contact us and you can be assured that we will make every effort to eliminate the recurrence of consumer dissatisfaction such as yours

Complaint: [redacted] Has been telling me that they have shipped off the label for over months now [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Response listed below sent to Customer to gather information to find the purchase details.Thank you for contacting our Fred Meyer Jewelers / Littman Jewelers Corporate offices regarding your experience with merchandise purchased in one of our many store locations We are grateful for good Customers who let us know of their concern and give us an opportunity to correct a situation that should not exist Please kindly reply to this e-mail with the Name of the Purchaser, contact phone number, summary of the problem, as well as the Mall Name, City and State, so we may expedite the handling of your concerns In Order to give your e-mail personal attention, it will be forwarded on to one of our Regional SupervisorsSince their offices have the day to day responsibility for the operation of the location you are working with, they will want to contact you from their location Thank you again, for taking the time to contact us and you can be assured that we will make every effort to eliminate the recurrence of consumer dissatisfaction such as yours Sincerely, Jewelry Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Please, find my response below: Dear Fred Meyer Jewelers, Thank you for your willingness to address and fix our problemPlease, see the information you requested found below:Name of Purchaser: [redacted] Contact Phone Number: [redacted] (this is the number the engagement and wedding ring were purchased under, and which I believe is used to look the purchase up in your system) [redacted] (please, use this number if you would like to contact us by phone - my name is [redacted] )Mall Name: Lakeside Mall Store Number Lakeside Circle Sterling Heights, MI 48313Store Phone Number: 586-247-Summary of problem: We already provided this in our original complaint, but here is another summary:My husband purchased an engagement ring at Fred Meyers on August 13, 2013, that came as a set with the wedding ringHowever, we decided we were going to purchase the wedding ring right before our wedding to avoid it getting lostOn the day my husband purchased the engagement ring though, he also purchased the Lifetime Care Plan with the engagement ring, which he was told by the sales associate would cover both the engagement ring and wedding ring because they are a setWe ended up purchasing our wedding ring I believe sometime around January Before purchasing the wedding ring, we always brought my engagement ring in for regular dipping and inspectionsAfter purchasing the wedding ring, we also would bring the wedding ring and engagement ring in for regular inspectionsNever once were we told that we must retain the receipt every time we brought the rings in for an inspection.About 1/months ago one of the diamonds on my wedding ring fell offCurrently, we reside in Massachusetts where there is no Fred Meyer Jewelers close bySo, my husband decided to fly to Michigan the following week to visit his family and get my wedding ring fixed under the Lifetime Care Plan we purchasedMy husband went to the same Fred Meyer Jewelry store he purchased the rings at, where they refused to take my wedding ring to get it fixed saying that in order for them to cover such damages we need to provide them with the receipts to prove that we were bringing the rings in for regular inspections and dippingThis was the most ridiculous thing we heard as nobody had ever mentioned this to usIn addition, this also didn't make sense because we purchased the LIFETIME Care Plan, expecting that such damages would be covered, at a minimum We also told the store they should be able to pull this information up in their system because every time I had to get the ring dipped they had to ship the ring out and it would come back after about weekThis means that it had to be in their system or else how could they track where my rings were! They refused to help us and said if we cannot bring the receipts in we would pay about $out of pocket to fix the damageWe refuse to pay any additional money on top of the thousands we already paid for the rings, especially that we BOUGHT the LIFETIME Care plan expecting that these damages would be coveredFurthermore, the ring is barely years old, and having a diamond fall off like that is unheard ofThese rings are supposed to last a lifetime, and I know people who have had rings for years and such things never happenedSo, for this to happen after not even years is very sad to say the leastAll we are asking is for Fred Meyer to fix my ring as they had promised to do under the LIFETIME Care PlanPlease, feel free to contact us with any additional questions or concernsSincerely, [redacted]

We connected with the Authorized Repair Department, they shared that your request from 05/specified that we mail the shipping label to youThis was completed last weekPlease let us know if you haven't received the shipping label

Thank you for contacting Fred Meyer Jewelers/Littman JewelersYour concern matters to us Please share which store this experience happened at?

Mr [redacted] 's account is financed by TD Retail Card ServicesDue to third party privacy laws we (Fred Meyer Jewelers) do not have access to account information, nor do we have the power or authority to alter the financial agreement between Mr [redacted] and TD Any future communication should be made directly with a TD representative by calling