Complaint: ***I am rejecting this response because:
I sincerely appreciate your response regarding this matterWhile I graciously accept the offer of the business to order another door to get this taken care of as soon as possibleI am wanting to respond to a couple of the assertions made by the business
"Fred's Appliance was contacted days after installation to order a new door, which we have done multiple times."
When the damage to the microwave was discovered (during our final walk-thru prior to closing) it was immediately brought to the attention of the builder (*** *** / *** ***)The builder instructed us to reach out to Fred's Appliance directly to get it taken care of, which we didWhile I do not dispute that 40days may have lapsed from when the appliances were delivered and the first time Fred's Appliance was contacted to address the problemThe assertion that days had passed from the time of installation to the first communication to get the problem resolved is not accurate unless Fred's Appliance did the installation (which I don't believe is the case)After our first contact with Fred's Appliance there was significant lead time plus weeks to have the tech come and inspect the appliances, then the initial ordering and subsequent return of the tech which was a few weeks later
Regarding the ordering of a replacement door multiple times - yes, Fred's Appliance has ordered replacement doors multiple timesThis is directly attributed to the countless errors made by Fred's Appliance when ordering replacement partsFirst door was the wrong door, second door damaged, third door damaged, fourth door damaged etc
Much of these wasted visits and time could have been avoided had the parts been inspected prior to leaving the warehouseThe exception being maybe the first door which was a newer door for the same microwave but having a different plug which made it incompatible with the unit installed
"I don't understand why the last door was denied"
When I visited the Kennewick store personally and upon the gentleman helping me finally finding the packageThe box appeared in pretty tough shapeAs the gentleman was offering to carry the package to my vehicle I asked that it be opened so we can inspect the door.
The box was opened by the store employee and while we both were looking at the door I noticed a dent in the lower left cornerI asked the store rep for confirmation "That looks like a dent" to which his reply was "yes, it does!"Had YOUR employee disagreed and explained (convincingly) that it was in fact not a dent and simply the way the door was constructed I may have been swayed in my opinionThis did not happen and I stand behind the decision to ask that a new door be orderedI am happy Fred's Appliance was able to sell the dented door to another customer and I hope they get many years of trouble free use from it
After all this time, all the wrong parts, all the wasted visits, all the damaged doors and techs not reassembling the appliances properly I would hope that a business that serves consumers can appreciate why we as the final end customer would be hyper-sensitive when it comes to the quality of parts being provided by Fred's Appliance
It should not be to much to ask that we receive a replacement door completely free of blemishes, If Fred's Appliance feels it cannot deliver on this reasonable request than the request to replace the entire unit has merit
Should the builder have taken care of this? Yes, would things have gone more smoothly as a result? probably yes - this is simply not the reality we find ourselves inThe builder pushed this off onto us (their buyer) and walked awayI suspect without proof this is more the rule than the exception and Fred's Appliance is aware of this tactic and should have reached out to the builder directly in an effort to quickly address the situation
This brings me to the most disturbing part of the reply from Fred's ApplianceAt no time does the business accept any responsibility, NONE! The builder should have done this, the buyer should have done that.
It this total lack of empathy that compelled me to reject the response from MrE*** and draft this rebuttalA simple "sorry for wasting approximately month of your life and rest assured we will do whatever it takes to make it right" would have gone a long ways to bring this ridiculous episode to a close
It is this complete lack of empathy from a business that serves the local community that would compel a person in my position to strongly advise against anyone ever doing business with Fred's ApplianceThe complete lack of remorse would find a person in my position to let other potential buyers of new homes in the area to inquire with the builder with whom do they purchase their appliances fromIf the answer is Fred's Appliance, then the buyer may want to revisit their potential purchase decision
Sincerely,*** ***
Complaint: ***I am rejecting this response because:
I have received the repaired washer and it seems to be working properly and according to specificationsHowever, for the record, I would like to clarify certain claims in the response from Fred's Appliance(1) I have attached the diagnostic report I created and attached to the washer when it was picked up for repairNOTE: a single set of sheets and pillow cases (queen size) does not constitute "overloading" a high capacity washer(2) *** provided the washer pan that I am required to have in my condo complex as I am on the second floor*** lived up to their "part of the contract" , by giving me my money back(3) The washer exhibited balance problems from the very first use (refer to attached)And it is likely that failure resulted from a combination if washer defects and installation errors
Sincerely,*** ***
Fred's Appliance had been in contact with this customer to have any performance issues with the new laundry set checked out by an authorized GE service company. Johnson's Appliance Service (406.363.3592) had scheduled to service the appliance, but has now rescheduled for 6/21/2016. As
a reseller, the manufacturer's warranty limits what we are allowed to do when something doesn't work perfectly out of the boxIn most cases, they require that an item be serviced at no expense to the customer, which is the case with the GE washer and dryerThis is why the Return Policy on our orders "Due to manufacturers policies, Freds Appliance does not allow returnsAll defects will be fixed per manufacturers specifications". If we don't follow the GE policy, they won't pay for us to have these units repaired, nor will they offer any warranty for us to resell the unitIf for some reason the units can not be repaired, we will work with GE to replace them or issue a refundBut the first step is to have the authorized service company assess the unitsPlease allow the diagnostic service from Johnson's Appliance Service to start this processWe can then work with GE to come up with a plan of action to make sure that the units work properly
Good morning,
Once a product is installed in a consumers home, if there is a product defective we have to complete a service call. If the service call is completed and the product still does not work the manufacture will authorize us to exchange it. They will also pay for the new product to be installedThe manufacture warranty is one year from the date of purchase and this is for repair only, not replacement unless the product is unrepairable
Thank you,
Steve E***
Complaint: ***I am rejecting this response because:
Sincerely,*** ***
I did call *** they told me warranty Registration and warranty ears label come with Refrigerator, they couldn't send me a Nother Parkedge They say Fred appliances have to give it to me Steve told me over the phone he going to order it from factory a new Parkedge for me
Fred's appliance did not hand out personal info to another customerThe customer that came into our store already had all of Mrs*** info, Phone number, address EctI have already contacted the customer regarding the issue and Mr*** understood the entire situation Thank
you Steve E***
Fred’s Appliance does not manufacture appliances or does any
other dealerAny dispute on a machine after they have been installed and used
is between the manufacture and the consumer, not Fred’s ApplianceI personally
talked to the *** months back and offer them any washer and dryer
at my
costI also offered to deliver them at no charge, which is a miles round
trip to our closest locationThese machines are years outside of the manufactures
warranty. At this time I would
recommend them to contact the manufacture and file a complaint with them
Thank you, *** ***
On
July 2, 2015, our service technician went to a scheduled appointment for the
***’s to replace a damage panel on their dryer. The new part was
installed and the technician had *** *** inspect the work performed.
Mr*** advised that it looked good as new, thanked the
technician for the
completed repair and the technician left the home and a pleased customer
Please
advise if there is any additional information needed
***
***
Service
Manager
Fred’s
Appliance Service
*** * *** ***
*** ** ***
Phone:
###-###-####
E-mail:
***
v
This issue was very oddMy delivery staffed delivered and unpacked the refrigerator in a very professional manorThey removed a sticker that show it has a year compressor warrantyThis sticker is on the front of the stainless steel finish, which we always removeThe customer came into our
Valley location and was very over bearing in the storeMy store manager did ask him to leave do to his aggressive verbal actionsWe did get our rep to send a sticker to the customers home to resolve this issue
Thank you,
*** ***
I'm very sorry for the lack of detail on our endThis will be addressed and the customer will be reimbursed on the Nationwide rebateThis will be paid by Freds Appliance
Best regards,
Steve E***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.Regards,*** *** I don't consider this a new product but a reconditioned one as it had to be repaired before I got to use itEven their reconditioned products come with warrantiesTheir comparison was you buy a new car drive away it breaks down you don't get a new one you repair itI say at least I drove it, this product was never usedIf there's a problem from the factory to their installation then that's on the manufacturer and the business
We will be order a new door and contacting the customer todayThis is a cosmetic defect that can be fixed by replacement of the door
Thank you,
Steve E***
Freds argues that they INFORMED me there would be additional charges from their vendor for installation -- NOT TRUE. Furthermore, Freds knows perfectly well that this vendor makes the EXACT charge to their competitors, YET my invoice (provided to Freds) shows the TOTAL cost of appliances INCLUDING installation. Freds was supposed to give a competitive bid & knew they were competing with this competitor. In fact, Freds shoiuld have explained (in my response to the salesmaan) that Freds bid/estimate was NOT $(as I stated/supposed), but was, in fact $higher (due to the vendors installation fee ON TOP). Freds know this business well/or shoiuld! As a consumer, I do not. I relied upon the salesmans representation that they would meet or beat ANY competitors price. Fredis still has not been able to replace a damaged appliance (after attempt to deliver another damaged product). Freds offer to return the merchandise for a refund, REQUIRES I deliver the products or pay them to pick them up!!!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I reject the response to my claim against Fred's AppliancePlease do not take me for an ieI realize my washer and dryer are years out of warranty, however, we have continuously encounted the same reoccuring issue/breakdown with the dryer, which obviously means, the dryer is defective! When I paid Fred's Appliance I was assured I would have working appliances, which in the years in my possession, minus the months stored in my shop and the time I have tranported it to and from Fred's repair, the time it took to schedule a repairman to diagnose the issue and return with parts, I have had less than a year of a working appliance! I have continually asked for a refund, specifically less than days after the original dryer was installed in my home and the first issue aroseMy position is I have already paid Fred's for an appliance and Fred's failed to protect their consumerThe last conversation I had with ***, was to address the most recent repair of my dryerThe dryer was at Fred's Appliance again and after installing it AGAIN in our home (which we paid for the repair, out of pocket), upon starting the dryer it was evident there was something majorly wrong with it again! The dryer made a horrendous squealing noise and was so hot to touch, I burned my handNot only do I have a defective appliance but I now have an appliance that poses a very serious threat to the physical safety of my familyFred's would not repair it again, unless of course I paid for labor, AGAIN, and partsIt continues to be a vicious cycleI have paid and invested three times the orginal amount of the dryer, which is unacceptableWhile your offer of "an appliance at cost" and "free delivery" seem generous on your end, we decline your offerI will not do business with Fred's Appliance againI cannot in good faith pay you (Fred's Appliance) for 1)defective products and 2)no consumer protectionIts actually a ridiculous offer! That I would give your more of my money for another applianceMy position still stands, I would like a refund of my appliances.
Regards,
*** ***
The customer needs to go online to *** and register the applianceThey only send one copy with the refrigerator and I cannot duplicate itThis is very simple thing to do and it's the responsibility of the customer to register their appliance
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** ***
I apologize for the issue on the new dishwasher but once a product is installed and connected to plumbing, we have to do the repairIf we can't get it repaired it does get exchanged by the manufactureThe dishwasher is still new, it just had a factory defect which has been
resolved. We cannot discount or extend the warranty, this would be up to the manufacture since it's under there warranty
Thank You,
Steve E***
Customer from original delivery date had our team install washer on a drip tray from ***. This tray had a defect and had a slight bubble in the center. We received a service call from customer where the bottom of the HE top load had melted from friction against this plastic
drip tray. Service tech diagnosed that customer overloaded laundry machineWe had to completely rebuild the entire tub assembly and provided the customer with a loanerThe customer did not pursue going after *** or the company that made the drip tray. We delivered out his rebuilt washer and brought back loaner. Fred's has done nothing wrong from the original delivery date until nowThe customer will need to seek the people that had the faulty part, not Fred's Appliance
Thank you,
Steve E***
Complaint: ***I am rejecting this response because: that is not trueThey was aggressive to meI was talked with one seller but manager sell him away start talk in aggressive manner while I try explained my problems and sanded my away from storethere
are main manager never call to me back on my complaintMy wife was alone in time delivered and they said to her just wait hours until refrigerator start working completely but did left any stickers or manufacturer labeleIn that store no one said the sticker come separate, they said it will be come on the refrigerator, but when came without it they said:- call by yourself to *** and self this problemBut *** said the store store have to present this label and all pepper work on the refrigeratorThat is hardly discrimination and we are not stoping on this until there main manager will call me and giving that stickerI will say all my friends to not have dills with this stores and will show for every one to protect them from discriminating Frad's appliance store.Sincerely,*** ***
Complaint: ***I am rejecting this response because:
I sincerely appreciate your response regarding this matterWhile I graciously accept the offer of the business to order another door to get this taken care of as soon as possibleI am wanting to respond to a couple of the assertions made by the business
"Fred's Appliance was contacted days after installation to order a new door, which we have done multiple times."
When the damage to the microwave was discovered (during our final walk-thru prior to closing) it was immediately brought to the attention of the builder (*** *** / *** ***)The builder instructed us to reach out to Fred's Appliance directly to get it taken care of, which we didWhile I do not dispute that 40days may have lapsed from when the appliances were delivered and the first time Fred's Appliance was contacted to address the problemThe assertion that days had passed from the time of installation to the first communication to get the problem resolved is not accurate unless Fred's Appliance did the installation (which I don't believe is the case)After our first contact with Fred's Appliance there was significant lead time plus weeks to have the tech come and inspect the appliances, then the initial ordering and subsequent return of the tech which was a few weeks later
Regarding the ordering of a replacement door multiple times - yes, Fred's Appliance has ordered replacement doors multiple timesThis is directly attributed to the countless errors made by Fred's Appliance when ordering replacement partsFirst door was the wrong door, second door damaged, third door damaged, fourth door damaged etc
Much of these wasted visits and time could have been avoided had the parts been inspected prior to leaving the warehouseThe exception being maybe the first door which was a newer door for the same microwave but having a different plug which made it incompatible with the unit installed
"I don't understand why the last door was denied"
When I visited the Kennewick store personally and upon the gentleman helping me finally finding the packageThe box appeared in pretty tough shapeAs the gentleman was offering to carry the package to my vehicle I asked that it be opened so we can inspect the door.
The box was opened by the store employee and while we both were looking at the door I noticed a dent in the lower left cornerI asked the store rep for confirmation "That looks like a dent" to which his reply was "yes, it does!"Had YOUR employee disagreed and explained (convincingly) that it was in fact not a dent and simply the way the door was constructed I may have been swayed in my opinionThis did not happen and I stand behind the decision to ask that a new door be orderedI am happy Fred's Appliance was able to sell the dented door to another customer and I hope they get many years of trouble free use from it
After all this time, all the wrong parts, all the wasted visits, all the damaged doors and techs not reassembling the appliances properly I would hope that a business that serves consumers can appreciate why we as the final end customer would be hyper-sensitive when it comes to the quality of parts being provided by Fred's Appliance
It should not be to much to ask that we receive a replacement door completely free of blemishes, If Fred's Appliance feels it cannot deliver on this reasonable request than the request to replace the entire unit has merit
Should the builder have taken care of this? Yes, would things have gone more smoothly as a result? probably yes - this is simply not the reality we find ourselves inThe builder pushed this off onto us (their buyer) and walked awayI suspect without proof this is more the rule than the exception and Fred's Appliance is aware of this tactic and should have reached out to the builder directly in an effort to quickly address the situation
This brings me to the most disturbing part of the reply from Fred's ApplianceAt no time does the business accept any responsibility, NONE! The builder should have done this, the buyer should have done that.
It this total lack of empathy that compelled me to reject the response from MrE*** and draft this rebuttalA simple "sorry for wasting approximately month of your life and rest assured we will do whatever it takes to make it right" would have gone a long ways to bring this ridiculous episode to a close
It is this complete lack of empathy from a business that serves the local community that would compel a person in my position to strongly advise against anyone ever doing business with Fred's ApplianceThe complete lack of remorse would find a person in my position to let other potential buyers of new homes in the area to inquire with the builder with whom do they purchase their appliances fromIf the answer is Fred's Appliance, then the buyer may want to revisit their potential purchase decision
Sincerely,*** ***
Complaint: ***I am rejecting this response because:
I have received the repaired washer and it seems to be working properly and according to specificationsHowever, for the record, I would like to clarify certain claims in the response from Fred's Appliance(1) I have attached the diagnostic report I created and attached to the washer when it was picked up for repairNOTE: a single set of sheets and pillow cases (queen size) does not constitute "overloading" a high capacity washer(2) *** provided the washer pan that I am required to have in my condo complex as I am on the second floor*** lived up to their "part of the contract" , by giving me my money back(3) The washer exhibited balance problems from the very first use (refer to attached)And it is likely that failure resulted from a combination if washer defects and installation errors
Sincerely,*** ***
Fred's Appliance had been in contact with this customer to have any performance issues with the new laundry set checked out by an authorized GE service company. Johnson's Appliance Service (406.363.3592) had scheduled to service the appliance, but has now rescheduled for 6/21/2016. As
a reseller, the manufacturer's warranty limits what we are allowed to do when something doesn't work perfectly out of the boxIn most cases, they require that an item be serviced at no expense to the customer, which is the case with the GE washer and dryerThis is why the Return Policy on our orders "Due to manufacturers policies, Freds Appliance does not allow returnsAll defects will be fixed per manufacturers specifications". If we don't follow the GE policy, they won't pay for us to have these units repaired, nor will they offer any warranty for us to resell the unitIf for some reason the units can not be repaired, we will work with GE to replace them or issue a refundBut the first step is to have the authorized service company assess the unitsPlease allow the diagnostic service from Johnson's Appliance Service to start this processWe can then work with GE to come up with a plan of action to make sure that the units work properly
Good morning,
Once a product is installed in a consumers home, if there is a product defective we have to complete a service call. If the service call is completed and the product still does not work the manufacture will authorize us to exchange it. They will also pay for the new product to be installedThe manufacture warranty is one year from the date of purchase and this is for repair only, not replacement unless the product is unrepairable
Thank you,
Steve E***
Complaint: ***I am rejecting this response because:
Sincerely,*** ***
I did call *** they told me warranty Registration and warranty ears label come with Refrigerator, they couldn't send me a Nother Parkedge They say Fred appliances have to give it to me Steve told me over the phone he going to order it from factory a new Parkedge for me
Fred's appliance did not hand out personal info to another customerThe customer that came into our store already had all of Mrs*** info, Phone number, address EctI have already contacted the customer regarding the issue and Mr*** understood the entire situation Thank
you Steve E***
Fred’s Appliance does not manufacture appliances or does any
other dealerAny dispute on a machine after they have been installed and used
is between the manufacture and the consumer, not Fred’s ApplianceI personally
talked to the *** months back and offer them any washer and dryer
at my
costI also offered to deliver them at no charge, which is a miles round
trip to our closest locationThese machines are years outside of the manufactures
warranty. At this time I would
recommend them to contact the manufacture and file a complaint with them
Thank you, *** ***
On
July 2, 2015, our service technician went to a scheduled appointment for the
***’s to replace a damage panel on their dryer. The new part was
installed and the technician had *** *** inspect the work performed.
Mr*** advised that it looked good as new, thanked the
technician for the
completed repair and the technician left the home and a pleased customer
Please
advise if there is any additional information needed
***
***
Service
Manager
Fred’s
Appliance Service
*** * *** ***
*** ** ***
Phone:
###-###-####
E-mail:
***
v
This issue was very oddMy delivery staffed delivered and unpacked the refrigerator in a very professional manorThey removed a sticker that show it has a year compressor warrantyThis sticker is on the front of the stainless steel finish, which we always removeThe customer came into our
Valley location and was very over bearing in the storeMy store manager did ask him to leave do to his aggressive verbal actionsWe did get our rep to send a sticker to the customers home to resolve this issue
Thank you,
*** ***
I'm very sorry for the lack of detail on our endThis will be addressed and the customer will be reimbursed on the Nationwide rebateThis will be paid by Freds Appliance
Best regards,
Steve E***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.Regards,*** *** I don't consider this a new product but a reconditioned one as it had to be repaired before I got to use itEven their reconditioned products come with warrantiesTheir comparison was you buy a new car drive away it breaks down you don't get a new one you repair itI say at least I drove it, this product was never usedIf there's a problem from the factory to their installation then that's on the manufacturer and the business
We will be order a new door and contacting the customer todayThis is a cosmetic defect that can be fixed by replacement of the door
Thank you,
Steve E***
Freds argues that they INFORMED me there would be additional charges from their vendor for installation -- NOT TRUE. Furthermore, Freds knows perfectly well that this vendor makes the EXACT charge to their competitors, YET my invoice (provided to Freds) shows the TOTAL cost of appliances INCLUDING installation. Freds was supposed to give a competitive bid & knew they were competing with this competitor. In fact, Freds shoiuld have explained (in my response to the salesmaan) that Freds bid/estimate was NOT $(as I stated/supposed), but was, in fact $higher (due to the vendors installation fee ON TOP). Freds know this business well/or shoiuld! As a consumer, I do not. I relied upon the salesmans representation that they would meet or beat ANY competitors price. Fredis still has not been able to replace a damaged appliance (after attempt to deliver another damaged product). Freds offer to return the merchandise for a refund, REQUIRES I deliver the products or pay them to pick them up!!!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
eI realize my washer and dryer are years out of warranty, however, we have continuously encounted the same reoccuring issue/breakdown with the dryer, which obviously means, the dryer is defective! When I paid Fred's Appliance I was assured I would have working appliances, which in the years in my possession, minus the months stored in my shop and the time I have tranported it to and from Fred's repair, the time it took to schedule a repairman to diagnose the issue and return with parts, I have had less than a year of a working appliance! I have continually asked for a refund, specifically less than days after the original dryer was installed in my home and the first issue aroseMy position is I have already paid Fred's for an appliance and Fred's failed to protect their consumerThe last conversation I had with ***, was to address the most recent repair of my dryerThe dryer was at Fred's Appliance again and after installing it AGAIN in our home (which we paid for the repair, out of pocket), upon starting the dryer it was evident there was something majorly wrong with it again! The dryer made a horrendous squealing noise and was so hot to touch, I burned my handNot only do I have a defective appliance but I now have an appliance that poses a very serious threat to the physical safety of my familyFred's would not repair it again, unless of course I paid for labor, AGAIN, and partsIt continues to be a vicious cycleI have paid and invested three times the orginal amount of the dryer, which is unacceptableWhile your offer of "an appliance at cost" and "free delivery" seem generous on your end, we decline your offerI will not do business with Fred's Appliance againI cannot in good faith pay you (Fred's Appliance) for 1)defective products and 2)no consumer protectionIts actually a ridiculous offer! That I would give your more of my money for another applianceMy position still stands, I would like a refund of my appliances.
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I reject the response to my claim against Fred's AppliancePlease do not take me for an i
Regards,
*** ***
The customer needs to go online to *** and register the applianceThey only send one copy with the refrigerator and I cannot duplicate itThis is very simple thing to do and it's the responsibility of the customer to register their appliance
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** ***
I apologize for the issue on the new dishwasher but once a product is installed and connected to plumbing, we have to do the repairIf we can't get it repaired it does get exchanged by the manufactureThe dishwasher is still new, it just had a factory defect which has been
resolved. We cannot discount or extend the warranty, this would be up to the manufacture since it's under there warranty
Thank You,
Steve E***
Customer from original delivery date had our team install washer on a drip tray from ***. This tray had a defect and had a slight bubble in the center. We received a service call from customer where the bottom of the HE top load had melted from friction against this plastic
drip tray. Service tech diagnosed that customer overloaded laundry machineWe had to completely rebuild the entire tub assembly and provided the customer with a loanerThe customer did not pursue going after *** or the company that made the drip tray. We delivered out his rebuilt washer and brought back loaner. Fred's has done nothing wrong from the original delivery date until nowThe customer will need to seek the people that had the faulty part, not Fred's Appliance
Thank you,
Steve E***
Complaint: ***I am rejecting this response because: that is not trueThey was aggressive to meI was talked with one seller but manager sell him away start talk in aggressive manner while I try explained my problems and sanded my away from storethere
are main manager never call to me back on my complaintMy wife was alone in time delivered and they said to her just wait hours until refrigerator start working completely but did left any stickers or manufacturer labeleIn that store no one said the sticker come separate, they said it will be come on the refrigerator, but when came without it they said:- call by yourself to *** and self this problemBut *** said the store store have to present this label and all pepper work on the refrigeratorThat is hardly discrimination and we are not stoping on this until there main manager will call me and giving that stickerI will say all my friends to not have dills with this stores and will show for every one to protect them from discriminating Frad's appliance store.Sincerely,*** ***